1.
a closed systems management perspective that focuses on the total organization and grows from the insights of practitioners
A. 
B. 
C. 
D. 
2.
A perspective that emphasizes management on an impersonal, rational basis through such elements as clearly defined authority and responsibility, formal recordkeeping, and uniform application of standard rules
A. 
B. 
C. 
Bureaucratic organizations
D. 
3.
A scientific theory that suggests that relationships in complex, adaptive systems are made up of
numerous interconnections that create unintended effects and render the environment unpredictable
A. 
B. 
Bounded rationality perspective
C. 
D. 
4.
A system that is autonomous, enclosed, and not dependent on its environment.
A. 
B. 
C. 
D. 
5.
Traits that characterize the whole organization, including its size, technology, environment, and goals.
A. 
B. 
C. 
Contingency decision-making framework
D. 
6.
A theory meaning one thing depends on other things; the organization's situation dictates the correct management approach.
A. 
B. 
Continuous process production
C. 
D. 
7.
The degree to which an organization achieves its goals.
A. 
B. 
C. 
D. 
8.
A series of experiments on worker productivity begun in 1924 at the ___________ plant of Western Electric Company in Illinois; attributed
A. 
B. 
C. 
D. 
9.
An organization in which everyone is engaged in identifying and solving problems, enabling the organization to continuously experiment, improve, and increase its capability.
A. 
B. 
C. 
D. 
10.
An analysis in systems theory, the subsystem on which the primary focus is placed; four levels of analysis normally characterize organizations.
A. 
B. 
C. 
D. 
11.
A new approach to organization studies that integrates both micro and macro levels of analysis
A. 
B. 
C. 
D. 
12.
A system that must interact with the environment to survive.
A. 
B. 
C. 
D. 
13.
A system formed by the interaction of a community of organizations and their environment, usually cutting across traditional industry lines.
A. 
Organizational environment
B. 
C. 
D. 
Organizational innovation
14.
The adoption of an idea or behavior that is new to an organization's industry, market, or general environment
A. 
B. 
Organizational environment
C. 
D. 
15.
A classical approach that claims decisions about organization and job design should be based on precise, scientific procedures.
A. 
B. 
C. 
Strategy and structure changes
D. 
16.
Any group within or outside an organization that has a stake in the organization's performance.
A. 
B. 
Sources of intergroup conflict
C. 
D. 
17.
Also called the constituency approach, this perspective assesses the satisfaction of stakeholders as an indicator of the organization's performance.
A. 
Sequential interdependence
B. 
C. 
Sociotechnical systems approach
D. 
18.
Descriptions of the internal characteristics of an organization
A. 
B. 
C. 
D. 
19.
Divisions of an organization that perform specific functions for the organization's survival; organizational subsystems perform the essential functions of boundary spanning, production, maintenance, adaptation, and management.
A. 
B. 
C. 
D. 
20.
A set of interacting elements that acquires inputs from the environment, transforms them, and discharges outputs to the external environment.
A. 
B. 
C. 
D. 
21.
A narrowly defined piece of work assigned to a person.
A. 
Symptoms of structural deficiency
B. 
C. 
D.