Online Test Sample Questions

The Lemon law is a legislation that protects consumers who purchase defective vehicles. It typically applies to brand new vehicles that have significant defects and cannot be repaired after a reasonable number of attempts. Therefore, the correct answer is "Brand new vehicles from authorized dealerships in the Philippines" because the Lemon law would apply to these vehicles in the Philippines.

The client should submit the DTI prescribed form to both the dealer and the manufacturer in order to invoke his Lemon law rights. This is because both the dealer and the manufacturer have specific responsibilities and obligations under the Lemon law. The dealer is responsible for providing the necessary repairs or replacements, while the manufacturer is responsible for addressing any defects or issues with the product. Therefore, it is important for the client to notify both parties to ensure that their Lemon law rights are properly invoked.

The Lemon law rights period refers to the time frame in which a consumer is protected under the Lemon law. In this case, the correct answer states that the Lemon law rights period is 20,000 km or 1 year from the date of release, whichever comes first. This means that if a vehicle experiences significant defects or issues within this time frame, the consumer may be entitled to certain rights and remedies under the Lemon law.

The advantage of the Lemon law for consumers over other means of resolving vehicle non-conformity issues is that it is more systematic and faster. This means that consumers can expect a more organized and efficient process when seeking resolution for their vehicle issues. This can save them time and potentially allow them to get back on the road with a functioning vehicle more quickly.

Mediation pertains to a conference/negotiation for both parties to settle their dispute amicably. In mediation, a neutral third party assists the parties in reaching a mutually acceptable agreement. Unlike arbitration or adjudication, where a decision is imposed on the parties, mediation focuses on facilitating communication and finding a resolution that satisfies both sides. It is a voluntary and non-binding process that allows the parties to maintain control over the outcome of their dispute.

One of the client's responsibilities under the Lemon law is to retain all documentary requirements. This means that the client is responsible for keeping and preserving all necessary documents related to the vehicle, such as repair records, receipts, and any other paperwork that may be required to prove the case under the Lemon law. By retaining these documents, the client can provide evidence of the vehicle's defects or issues and support their claim for a refund, replacement, or repair under the law.

A client can file a case with DTI regarding vehicle non-conformity after the fifth and final unsuccessful repair attempt. This means that the client has given the manufacturer multiple opportunities to fix the issue but the problem still persists. Filing a case after the fifth attempt ensures that the client has exhausted all possible remedies and can now seek further assistance or resolution from DTI.

During the final repair attempt, a client can demand for transportation allowance or a service loaner car because it is the last opportunity for the repair to be completed successfully. If the repair is not done properly during this attempt, the client may need alternative transportation to fulfill their daily needs while their vehicle is being repaired. Additionally, if the repair is unsuccessful after multiple attempts, it is reasonable for the client to request transportation assistance as compensation for the inconvenience caused.

The correct answer is Php 10,000. This amount must be deposited in an escrow account if the client wants to file a case with DTI regarding the Lemon law.

The minimum number of repair attempts that must be made before a client can invoke their Lemon law rights is 4 repairs. This means that the client must have attempted to repair the product at least 4 times before they are eligible to exercise their rights under the Lemon law.