Consumer Vs. Customer

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Customer Quizzes & Trivia

This quiz is to test your ability to distinguish a consumer from a customer as per the provisions of the consumer protection act 1986. Customers can be classified as consumers and clients depending on the purpose for which the purchase was made.


Questions and Answers
  • 1. 

    Your father bought life insurance and placed you as the nominee. Due to an unfortunate incident he passed away, entitling you to claim insurance. When you approached the insurance company, they deny you the insurance based on a technical error that they claim that your father made. Since your father bought the insurance and paid the premiums himself and you are only a nominee of the insurance claim, can you approach the consumer court as a wronged consumer?

    • A.

      Yes, you are a consumer in this case.

    • B.

      No, you are not a consumer in this case.

    Correct Answer
    A. Yes, you are a consumer in this case.
    Explanation
    As a nominee you are a consumer because you are the beneficiary of a service your father paid for.

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  • 2. 

    Dell corporation in India uses the telecom services of Airtel company for its customer service center in Mumbai. Due to a line outage of Airtel on September 23, all the phone connections to Dell's customer service center in Mumbai was disrupted. Can Dell corporation approach the consumer court as a consumer?

    • A.

      Yes, Dell is a consumer in this case.

    • B.

      No, Dell is not a consumer in this case.

    Correct Answer
    B. No, Dell is not a consumer in this case.
    Explanation
    Dell corporation is not using the telephone services from Airtel as a consumer. It is using the telephone services purely for commercial purposes and hence it cannot be classified as a consumer.

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  • 3. 

    A painter who paints houses based on orders from house owners buys a painting machine model MX106D from McCormicks Automations Limited. The painter uses this machine to paint the house of a very important customer. While painting, due to a malfunction in the painting machine, paint spills on the expensive wooden furniture of the customer. The customer terminates the painting contract with the painter due to this incident. Can the painter approach the consumer court to seek damages from McCormicks Automation Limited?

    • A.

      Yes.

    • B.

      No.

    Correct Answer
    A. Yes.
    Explanation
    Absolutely. It is evident that the painter is using the machine to earn his livelihood and the defect in the machine has affected his ability to earn his livelihood.

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  • 4. 

    In a Newspaper advertisement, it was advertised by a car dealer that Maruti Alto gives a guaranteed mileage of 20 km per liter. Your father buys a Maruti Alto from this dealer and discovers that it never gives him a mileage of more than 14 km per liter. Is he entitled to file a consumer complaint against the Maruti company for any reason?

    • A.

      Yes.

    • B.

      No.

    Correct Answer
    B. No.
    Explanation
    Although he can file a complaint in the consumer court, he cannot file it against the Maruti company as it is the dealer who gave the advertisement and not Maruti company. At most the liability of Maruti company is not due to any purposeful act but due to neglect.

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  • 5. 

    Who among the following is NOT protected as a consumer according to the consumer protection act in India?

    • A.

      A mother who buys baby food for her baby.

    • B.

      A juice shop owner who buys a mixie (blender) to make juice for his customers.

    • C.

      A reader of a newspaper who finds a false advertisement about a product he owns.

    • D.

      A manager of a company who buys a printer for printing contracts for his customers.

    • E.

      A house owner who has bought a telephone connection for his home use.

    Correct Answer
    D. A manager of a company who buys a printer for printing contracts for his customers.
    Explanation
    All of the remaining bought the services or products for their domestic use or for earning their livelihood.

    Rate this question:

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