Online Test - Jan | Attempts: 72 - Quiz, Trivia & Questions

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| By Havilla

Havilla

Community Contributor

Quizzes Created: 5 | Total Attempts: 559

| Attempts: 72

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1/20 Questions

Any issues in the Travel Bureau location at the store has to be logged by Maintenance with LOCATION – TRAVEL BUREAU
- True
- False

About This Quiz

The 'Online Test - Jan' assesses knowledge on handling retail operational issues, including service management and vendor relations. It tests understanding of process protocols, email communication, and issue tracking, crucial for efficient retail operations.

2.

All code 10 calls has to be transferred to the ESC Team
- True
- False
Correct Answer

A. True

Explanation

This statement suggests that all code 10 calls need to be transferred to the ESC Team. Therefore, the correct answer is true, indicating that the statement is accurate.

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3.

Only scissor lift is a CAT -2
- True
- False
Correct Answer

A. False

Explanation

The given statement "Only scissor lift is a CAT-2" is false. This implies that there are other types of equipment that are also categorized as CAT-2. Therefore, the correct answer is False.

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4.

Any issue at Click and Collect has to be dealt by an external vendor. Maintenance does not deal with C&C issues
- True
- False
Correct Answer

A. False

Explanation

Maintenance does not deal with Click and Collect (C&C) issues. This means that any problems or concerns related to C&C are not handled by the maintenance department. Instead, they are addressed by an external vendor. Therefore, the statement is false.

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5.

CCTV issues can be passed to contractors directly
- True
- False
Correct Answer

A. False

Explanation

CCTV issues cannot be passed directly to contractors. The correct answer is False because CCTV issues are typically handled by the organization or entity responsible for the surveillance system. Contractors may be involved in the maintenance or installation of the CCTV system, but the responsibility for addressing issues usually lies with the organization that owns or operates the system.

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6.

The multiple won/critical won tracker has to be sent to Rakesh EOD - True/ False
- True
- False
Correct Answer

A. True

Explanation

The given statement suggests that the multiple won/critical won tracker needs to be sent to Rakesh at the end of the day (EOD). The correct answer is True, indicating that it is indeed necessary to send the tracker to Rakesh EOD.

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7.

In case we log calls for Refrigeration, if there is a pop up for installation contractor, the won has to be sent to the same contractor
- True
- False
Correct Answer

A. True

Explanation

The given statement suggests that if there is a pop-up for an installation contractor while logging calls for refrigeration, the work order needs to be sent to the same contractor. This implies that there is a specific contractor designated for installation tasks related to refrigeration. Therefore, the correct answer is true, indicating that the work order should be sent to the installation contractor mentioned in the pop-up.

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8.

In case if the HO team is unavailable at the their desk, please take the details from the caller and promise a call back - True/ False
- True
- False
Correct Answer

A. True

Explanation

The given answer "True" is correct because it states that if the HO team is unavailable at their desk, the caller should take their details and promise a call back. This implies that the caller should ensure that they collect the necessary information from the caller and assure them that they will receive a call back from the HO team once they are available.

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9.

EAS and De tagger issues for express site has to be sent to the contractor ADT within 1 year installation
- True
- False
Correct Answer

A. False

Explanation

The correct answer is False. This means that EAS and De tagger issues for the express site do not have to be sent to the contractor ADT within 1 year of installation.

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10.

Once Matrix declines Too Cold store issues, the WON has to be assigned to format even if the 1^st line supplier is Space/Elite
- True
- False
Correct Answer

A. False

Explanation

The statement is false because if Matrix declines Too Cold store issues, the WON does not have to be assigned to format even if the 1st line supplier is Space/Elite.

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11.

Pest Control Work order numbers have to be updated in the Critical won tracker sent by Rakesh - True/ False
- True
- False
Correct Answer

A. False

Explanation

The given statement is False. Pest Control Work order numbers do not have to be updated in the Critical won tracker sent by Rakesh.

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12.

If the won is in INCOMPLETE status we can still reassign the won - True/ False
- True
- False
Correct Answer

A. False

Explanation

If the won status is "INCOMPLETE", it means that the deal or transaction is not yet finalized or closed. In this case, it would not be possible to reassign the won because there is no final outcome or decision made. Reassignment typically happens after a deal is won or lost, not during an incomplete status. Therefore, the correct answer is False.

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13.

Earring Loops are dealt by Maintenance
- True
- False
Correct Answer

A. True

Explanation

The statement suggests that earring loops are handled or taken care of by the maintenance department. This implies that maintenance personnel are responsible for maintaining or repairing earring loops. Therefore, the correct answer is true.

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14.

De taggers are dealt by Maintenance for Extra and Metro sites as well - True/ False
- True
- False
Correct Answer

A. False

Explanation

The statement "De taggers are dealt by Maintenance for Extra and Metro sites as well" is false. This means that Maintenance does not handle the taggers for Extra and Metro sites.

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15.

hsc_maintenancesupportcentre.in.tesco.com is the new email address to be given to the retailer
- True
- False
Correct Answer

A. True

Explanation

The given statement is true because it states that hsc_maintenancesupportcentre.in.tesco.com is the new email address to be given to the retailer. This implies that the mentioned email address is the correct and updated one to be provided to the retailer.

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16.

Quickarts/ Smartkarts and Dotcom trolleys are to be passed to contractors on a comprehensive contract
- True
- False
Correct Answer

A. False

Explanation

The statement is false because it states that Quickarts/Smartkarts and Dotcom trolleys are to be passed to contractors on a comprehensive contract. However, there is no information provided about passing these items to contractors or any contract being involved. Therefore, the answer is false as there is no evidence to support the statement.

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17.

Case and Chubb are our new contractors for SMOKE SCREEN
- True
- False
Correct Answer

A. True

Explanation

The given statement is true because it states that Case and Chubb are the new contractors for SMOKE SCREEN. This implies that Case and Chubb have been hired as contractors for this specific project, indicating that they will be involved in the execution and implementation of SMOKE SCREEN.

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18.

PFS disabled service call issue is dealt by SHD
- True
- False
Correct Answer

A. False

Explanation

The statement suggests that the issue of PFS disabled service call is dealt with by SHD. However, the correct answer is False, which means that SHD does not handle this issue.

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19.

All pest control won has to be logged as corrective regardless of the priority mentioned in the sheet - True/ False
- True
- False
Correct Answer

A. False

Explanation

The correct answer is False. This means that not all pest control work has to be logged as corrective, regardless of the priority mentioned in the sheet. There may be certain cases where pest control work is not considered corrective and does not need to be logged.

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20.

Checkpoint is a checkout contractor
- True
- False
Correct Answer

A. False

Explanation

The statement "Checkpoint is a checkout contractor" is false. A checkpoint is not a checkout contractor.

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Current Version
Mar 22, 2023

Quiz Edited by
ProProfs Editorial Team
Jan 28, 2012

Quiz Created by
Havilla

Online Test - Jan

Any issues in the Travel Bureau location at the store has to be logged by Maintenance with LOCATION – TRAVEL BUREAU

Quiz Preview

All code 10 calls has to be transferred to the ESC Team

Only scissor lift is a CAT -2

Any issue at Click and Collect has to be dealt by an external vendor. Maintenance does not deal with C&C issues

CCTV issues can be passed to contractors directly

The multiple won/critical won tracker has to be sent to Rakesh EOD - True/ False

In case we log calls for Refrigeration, if there is a pop up for installation contractor, the won has to be sent to the same contractor

In case if the HO team is unavailable at the their desk, please take the details from the caller and promise a call back - True/ False

EAS and De tagger issues for express site has to be sent to the contractor ADT within 1 year installation

Once Matrix declines Too Cold store issues, the WON has to be assigned to format even if the 1st line supplier is Space/Elite

Pest Control Work order numbers have to be updated in the Critical won tracker sent by Rakesh - True/ False

If the won is in INCOMPLETE status we can still reassign the won - True/ False

Earring Loops are dealt by Maintenance

De taggers are dealt by Maintenance for Extra and Metro sites as well - True/ False

hsc_maintenancesupportcentre.in.tesco.com is the new email address to be given to the retailer

Quickarts/ Smartkarts and Dotcom trolleys are to be passed to contractors on a comprehensive contract

Case and Chubb are our new contractors for SMOKE SCREEN

PFS disabled service call issue is dealt by SHD

All pest control won has to be logged as corrective regardless of the priority mentioned in the sheet - True/ False

Checkpoint is a checkout contractor

Once Matrix declines Too Cold store issues, the WON has to be assigned to format even if the 1^st line supplier is Space/Elite