Personal Business Letter And Memo Test

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| By Hope W.
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Hope W.
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Quizzes Created: 1 | Total Attempts: 321
| Attempts: 321
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  • 1/25 Questions

    The ____________line is who the memo is addressed to.

    • TO:
    • FROM:
    • DATE:
    • SUBJECT:
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About This Quiz

This quiz assesses knowledge on formatting and composing personal business letters and memos. It covers key elements like spacing, punctuation styles, alignment, and the inclusion of enclosures. Essential for individuals aiming to enhance their formal business communication skills.

Business Letters Quizzes & Trivia

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  • 2. 

    The _________________line may be written in all caps (uppercase letters) and is what the memo is about.

    • TO

    • FROM

    • SUBJECT

    • DATE

    Correct Answer
    A. SUBJECT
    Explanation
    The line in a memo that may be written in all caps and is what the memo is about is the SUBJECT line.

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  • 3. 

    The paragraphs in a memo or letter are also known as the

    • Return address

    • Conclusion

    • Salutation

    • Body

    Correct Answer
    A. Body
    Explanation
    The paragraphs in a memo or letter are referred to as the "body" because this is where the main content and message of the communication are presented. The body typically contains the details, information, or arguments that the writer wants to convey to the recipient. It is the central part of the memo or letter where the main purpose of the communication is fulfilled. The body paragraphs are essential for providing clarity, supporting ideas, and engaging the reader.

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  • 4. 

    All parts of a memo should be aligned with the _________ margin.

    • Right

    • Left

    • Top

    • Bottom

    Correct Answer
    A. Left
    Explanation
    All parts of a memo should be aligned with the left margin because this is the standard formatting convention for memos. Aligning the text to the left creates a clean and organized appearance, making it easier for the reader to follow the content. It also helps to maintain consistency and readability throughout the document.

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  • 5. 

    Which key should be used to align the entries that follow the memo heading? 

    • Space bar

    • Tab

    • Cursor keys

    • Backspace

    Correct Answer
    A. Tab
    Explanation
    The Tab key should be used to align the entries that follow the memo heading. The Tab key allows for consistent and precise alignment of text by moving the cursor a set distance across the page. This ensures that the entries are neatly lined up and organized, making the document more visually appealing and easier to read.

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  • 6. 

    Which punctuation mark follows the word in the memo heading? 

    • Colon (:)

    • Semicolon (;)

    • Comma (,)

    • Hyphen (-)

    Correct Answer
    A. Colon (:)
    Explanation
    The punctuation mark that typically follows a word in a memo heading is a colon (:). A colon is used to introduce a list, an explanation, or a statement that elaborates on the preceding information. In the context of a memo heading, a colon is often used to separate the title or subject of the memo from additional details or subheadings.

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  • 7. 

    What is the top margin of a memo?

    • 1"

    • 1.25"

    • 1.5

    • 2"

    Correct Answer
    A. 2"
    Explanation
    The top margin of a memo is 2". This means that there is a 2-inch space between the top edge of the paper and the beginning of the content or text in the memo. Having a larger top margin can help create a more visually appealing and organized document, allowing for important information to be easily seen and read.

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  • 8. 

    If a document accompanies the memo but is not attached to it, key the word ____________

    Correct Answer
    Enclosure
    enclosure
    "Enclosure"
    "enclosure"
    Explanation
    When a document accompanies a memo but is not physically attached to it, the word "Enclosure" is typed at the bottom of the memo. It is important to key this word to inform the recipient that there is an additional document related to the memo. The word "enclosure" can be typed in lowercase or uppercase, and it is commonly enclosed in quotation marks to draw attention to it.

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  • 9. 

    What is the standard top margin for business letters and memos? 

    • 1 in.

    • 1.5 in.

    • 2 in.

    • 2.5 in.

    Correct Answer
    A. 2 in.
    Explanation
    The standard top margin for business letters and memos is 2 inches. This allows for proper formatting and ensures that the content of the letter or memo is centered and visually appealing. A larger top margin may result in wasted space, while a smaller top margin may make the document look cluttered and unprofessional. Therefore, a 2-inch top margin is the ideal choice for business letters and memos.

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  • 10. 

    If someone other than the orginator of the memo keys it, his/her initials are keyed in lowercase letters at the left margin. This is known as:

    • Who the memo is from

    • Reference initials

    • Memo body

    • Enclosure

    Correct Answer
    A. Reference initials
    Explanation
    The reference initials are the lowercase letters that are keyed in at the left margin when someone other than the originator of the memo keys it. This allows the recipient of the memo to know who actually typed or keyed in the memo. It helps in identifying the person responsible for inputting the information and ensures accountability within the organization.

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  • 11. 

    What type of correspondence would be BEST to complain about a restaurant?

    • Unbound report

    • Personal business letter

    • Memorandum

    • Table

    Correct Answer
    A. Personal business letter
    Explanation
    A personal business letter would be the best type of correspondence to complain about a restaurant. This type of letter allows the sender to express their dissatisfaction in a formal and professional manner. It provides a structured format to clearly outline the issues experienced at the restaurant, allowing the recipient to understand and address the complaint effectively. Additionally, a personal business letter creates a paper trail, which can be useful if further action or follow-up is required.

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  • 12. 

    When punctuation marks are omitted in opening and closing lines of a letter, the punctuation STYLE is called:

    • Formal

    • Open

    • Mixed

    • Closed

    Correct Answer
    A. Open
    Explanation
    When punctuation marks are omitted in the opening and closing lines of a letter, it is referred to as an "open" punctuation style. In this style, there is no use of punctuation marks such as commas or periods after the salutation or before the closing of the letter. This creates a more informal and relaxed tone in the letter.

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  • 13. 

    The proper order for the memo headings is

    • TO, FROM, DATE, SUBJECT

    • TO, FROM, SUBJECT, DATE

    • DATE, TO, FROM, SUBJECT

    • FROM, TO, DATE, SUBJECT

    Correct Answer
    A. TO, FROM, DATE, SUBJECT
    Explanation
    The proper order for the memo headings is TO, FROM, DATE, SUBJECT. This order makes logical sense as it follows the standard format of addressing the recipient first (TO), followed by the sender (FROM), then the date (DATE), and finally the subject of the memo (SUBJECT). This order ensures clarity and organization in the memo.

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  • 14. 

    An appropriate salutation for a personal business letter is

    • Respectfully Yours

    • Sincerely

    • Dear Ms. Jones

    • A and b

    Correct Answer
    A. Dear Ms. Jones
    Explanation
    The appropriate salutation for a personal business letter is "Dear Ms. Jones" because it is a formal and respectful way to address the recipient. "Respectfully Yours" and "Sincerely" are commonly used in formal letters, but they do not address the recipient directly. "Dear Ms. Jones" establishes a personal connection and shows courtesy towards the recipient.

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  • 15. 

    What are the side margins for a memo?

    • 1" or default

    • 1.35" or default

    • 1.5" or default

    • 2" or default

    Correct Answer
    A. 1" or default
    Explanation
    The side margins for a memo are typically set at 1" or the default setting. This allows for a balanced and visually pleasing layout, with enough space on the sides to accommodate any necessary notes or annotations. The default setting is often set to 1" as it is a commonly used and standard margin size for memos.

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  • 16. 

    True or False: A memo is the similar to an E-mail.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    A memo and an email are similar because they are both forms of written communication used in a professional setting. Both can be used to convey information, share updates, or request actions from recipients. They can be sent to multiple recipients, and both can be saved for future reference. However, there are some differences between the two. Memos are typically used for internal communication within an organization, while emails can be used for both internal and external communication. Additionally, emails are electronic messages sent through the internet, while memos are usually printed or distributed physically within the organization.

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  • 17. 

    How many times should you enter between paragraphs?

    • 4

    • 1

    • 2

    • 3

    Correct Answer
    A. 1
    Explanation
    The correct answer is 1. In writing, it is generally recommended to leave one space or enter between paragraphs. This helps to visually separate different ideas or sections, making the text easier to read and understand. It also provides a clear indication to the reader that a new paragraph is starting. Using more than one space between paragraphs can create excessive white space and disrupt the flow of the text.

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  • 18. 

    When keying a personal business letter, how many times do you space after the date?

    • 2 times

    • 4 times

    • 1 time

    • 3 times

    Correct Answer
    A. 2 times
    Explanation
    When keying a personal business letter, it is customary to space twice after the date. This helps to visually separate the date from the body of the letter and makes it easier to read. It is a standard formatting practice in business correspondence.

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  • 19. 

    The enclosure notation represents

    • The writer would like closer to a situation.

    • That there is something else besides the letter included in the envelope.

    • The typist name.

    • A document physically attached to the letter.

    Correct Answer
    A. That there is something else besides the letter included in the envelope.
    Explanation
    The enclosure notation represents that there is something else besides the letter included in the envelope. This notation is typically used to indicate that additional documents or items are enclosed with the letter. It alerts the recipient to check for any additional materials that may be relevant to the letter's content.

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  • 20. 

    How many spaces are used between letters in the typist initials? 

    • None

    • One

    • Two

    Correct Answer
    A. None
    Explanation
    The correct answer is "None" because the question is asking about the number of spaces used between letters in the typist initials. Since initials are typically written without any spaces between the letters, the correct answer is none.

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  • 21. 

    What is a personal business letter?

    • A letter from an individual to a business dealing with business of a formal nature

    • A formal letter from a business to you that is typed on business letterhead

    • A letter written from you to a friend about a business deal that is written on lined paper

    • A letter to deal with business of a formal nature from you and written on lined paper

    Correct Answer
    A. A letter from an individual to a business dealing with business of a formal nature
    Explanation
    A personal business letter refers to a letter written by an individual to a business, specifically addressing matters of a formal nature. This type of letter involves communication between an individual and a business entity, discussing business-related topics such as inquiries, complaints, or requests. It is important to note that personal business letters are distinct from formal letters sent by a business to an individual, as they are typically written on personal letterhead and reflect an individual's perspective and purpose.

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  • 22. 

    What type of notation should be used if a map were included in the envelope with the letter?

    • Copy

    • Enclosure

    • Typist Initials

    • Attachment

    Correct Answer
    A. Enclosure
    Explanation
    If a map were included in the envelope with the letter, the appropriate notation to indicate this would be "Enclosure." This notation is commonly used to indicate that there is an additional item or document included with the letter. In this case, the map is being enclosed along with the letter, so the notation "Enclosure" accurately conveys this information to the recipient.

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  • 23. 

    Which of the following is the correct format for reference initials?

    • I.L.C.

    • ILC

    • I.l.c.

    • Ilc

    Correct Answer
    A. Ilc
    Explanation
    The correct format for reference initials is "ilc" in lowercase letters. Reference initials are typically used to indicate the person who typed or prepared a document. In this case, "ilc" is the correct format because it follows the standard practice of using lowercase letters for initials. The other options, "I.L.C.", "ILC", and "i.l.c." are not correct formats as they either use incorrect capitalization or include unnecessary punctuation.

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  • 24. 

    If a memo has both an attachment notation and reference initials, which should appear LAST on the document?

    • Reference initials

    • Enclosure notation

    • Attachment notation

    • Neither, they should be side by side

    Correct Answer
    A. Attachment notation
    Explanation
    The attachment notation should appear last on the document because it is a more specific indication of an attachment being included with the memo. The reference initials are typically placed at the top of the document and serve as a quick identifier for the person who prepared or reviewed the memo. However, the attachment notation is placed at the end to clearly indicate that there is an attachment accompanying the memo.

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  • 25. 

    In a personal business letter, the letter address belongs to

    • None of the above

    • The person that typed the letter

    • The person who wrote the letter

    • The person receiving the letter

    Correct Answer
    A. The person who wrote the letter
    Explanation
    The letter address in a personal business letter belongs to the person who wrote the letter. This is because the letter address is the sender's address, which is typically included at the top of the letter. It is important to include the sender's address so that the recipient knows who the letter is coming from. The sender's address may include their name, street address, city, state, and zip code.

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Quiz Review Timeline (Updated): Nov 16, 2023 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Nov 16, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Oct 29, 2014
    Quiz Created by
    Hope W.
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