1.
When punctuation marks are omitted in opening and closing lines of a letter, the punctuation STYLE is called:
A. 
B. 
C. 
D. 
2.
What is a personal business letter?
A. 
A letter from an individual to a business dealing with business of a formal nature
B. 
A formal letter from a business to you that is typed on business letterhead
C. 
A letter written from you to a friend about a business deal that is written on lined paper
D. 
A letter to deal with business of a formal nature from you and written on lined paper
3.
Which key should be used to align the entries that follow the memo heading?
A. 
B. 
C. 
D. 
4.
All parts of a memo should be aligned with the _________ margin.
A. 
B. 
C. 
D. 
5.
Which punctuation mark follows the word in the memo heading?
A. 
B. 
C. 
D. 
6.
How many spaces are used between letters in the typist initials?
7.
In a personal business letter, the letter address belongs to
A. 
B. 
The person that typed the letter
C. 
The person who wrote the letter
D. 
The person receiving the letter
8.
The proper order for the memo headings is
A. 
B. 
C. 
D. 
9.
The paragraphs in a memo or letter are also known as the
A. 
B. 
C. 
D. 
10.
An appropriate salutation for a personal business letter is
A. 
B. 
C. 
D. 
11.
What type of notation should be used if a map were included in the envelope with the letter?
A. 
B. 
C. 
D. 
12.
What type of correspondence would be BEST to complain about a restaurant?
A. 
B. 
C. 
D. 
13.
What is the top margin of a memo?
A. 
B. 
C. 
D. 
14.
What are the side margins for a memo?
A. 
B. 
C. 
D. 
15.
Which of the following is the correct format for reference initials?
A. 
B. 
C. 
D. 
16.
The ____________line is who the memo is addressed to.
A. 
B. 
C. 
D. 
17.
If someone other than the orginator of the memo keys it, his/her initials are keyed in lowercase letters at the left margin. This is known as:
A. 
B. 
C. 
D. 
18.
True or False: A memo is the similar to an E-mail.
19.
If a document accompanies the memo but is not attached to it, key the word ____________
20.
When keying a personal business letter, how many times do you space after the date?
A. 
B. 
C. 
D. 
21.
The enclosure notation represents
A. 
The writer would like closer to a situation.
B. 
That there is something else besides the letter included in the envelope.
C. 
D. 
A document physically attached to the letter.
22.
What is the standard top margin for business letters and memos?
A. 
B. 
C. 
D. 
23.
The _________________line may be written in all caps (uppercase letters) and is what the memo is about.
A. 
B. 
C. 
D. 
24.
If a memo has both an attachment notation and reference initials, which should appear LAST on the document?
A. 
B. 
C. 
D. 
Neither, they should be side by side
25.
How many times should you enter between paragraphs?
A. 
B. 
C. 
D.