Marketing Quiz: Ultimate MCQ Exam!

1.

Financial inclusion means:
- A.
  
  Opening accounts of finance companies
- B.
  
  Financial analysis of balance sheet figures
- C.
  
  Opening accounts of HNIs
- D.
  
  Opening accounts NRIs
- E.
  
  Opening accounts of under privileged persons
Correct Answer
E. Opening accounts of under privileged persons

Explanation
Financial inclusion refers to the process of providing access to financial services and products to individuals who are excluded from the mainstream banking system. This includes opening accounts for underprivileged persons who may not have access to traditional banking services due to various reasons such as low income, lack of documentation, or living in remote areas. By opening accounts for underprivileged persons, financial institutions can help them save money, access credit, and participate in the formal economy, ultimately promoting economic growth and reducing poverty.

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2.

Effective bank marketing requires:
- A.
  
  Proper pricing
- B.
  
  Customized products
- C.
  
  Simple procedures
- D.
  
  Market research
- E.
  
  All of the above
Correct Answer
E. All of the above

Explanation
Effective bank marketing requires all of the above mentioned factors. Proper pricing is important to attract customers and remain competitive in the market. Customized products are necessary to cater to the diverse needs and preferences of customers. Simple procedures make banking convenient for customers and enhance their overall experience. Market research helps banks understand customer behavior and preferences, enabling them to develop targeted marketing strategies. Therefore, all these factors are essential for effective bank marketing.

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3.

Retail banking means:
- A.
  
  Retail shopkeepers
- B.
  
  Banks financing to retail traders
- C.
  
  Same as universal banking
- D.
  
  Giving loans to corporate
- E.
  
  Giving consumer loans to various public
Correct Answer
E. Giving consumer loans to various public

Explanation
Retail banking refers to the provision of financial services and products to individual customers, rather than to corporations or institutions. This includes offering consumer loans, such as personal loans, mortgages, and credit cards, to the general public. Retail banks focus on meeting the financial needs of individuals and households, providing them with access to banking services, savings accounts, checking accounts, and other financial products.

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4.

Service marketing is same as:
- A.
  
  Transaction marketing
- B.
  
  Relationship marketing
- C.
  
  Internal marketing
- D.
  
  Outdoor marketing
- E.
  
  None of the above
Correct Answer
B. Relationship marketing

Explanation
Relationship marketing is the correct answer because service marketing focuses on building long-term relationships with customers. It involves creating and maintaining strong connections with customers, understanding their needs, and providing personalized experiences. Relationship marketing aims to establish trust, loyalty, and customer satisfaction, which ultimately leads to repeat business and positive word-of-mouth. Unlike transaction marketing, which focuses on individual sales transactions, relationship marketing takes a more holistic approach by considering the lifetime value of customers and the importance of ongoing relationships. Internal marketing and outdoor marketing are not synonymous with service marketing, making them incorrect options.

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5.

Marketing in banks is defined as:
- A.
  
  Negotiable Instrument act
- B.
  
  Banking Regulation act
- C.
  
  Reserve Bank Of India
- D.
  
  Companies Act
- E.
  
  None of the above
Correct Answer
E. None of the above

Explanation
The given options do not accurately define marketing in banks. Marketing in banks refers to the activities and strategies used by banks to promote their products and services, attract customers, and build relationships with them. It involves market research, advertising, branding, customer relationship management, and other promotional efforts. The options provided in the question are related to banking laws and regulations, but they do not specifically define marketing in banks. Therefore, the correct answer is "None of the above."

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6.

Marketing is not required for which one of the following products?
- A.
  
  Corporate loans
- B.
  
  Export business
- C.
  
  Import business
- D.
  
  Credit card business
- E.
  
  None of these
Correct Answer
E. None of these

Explanation
All of the mentioned products require marketing in some form. Corporate loans require marketing to attract potential borrowers and promote loan products. Export and import businesses require marketing to find buyers and sellers, establish relationships, and promote their products or services. Credit card businesses require marketing to acquire new customers, promote credit card benefits, and encourage card usage. Therefore, none of these products can be exempted from the need for marketing.

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7.

In today's changing bank scenario, aggressive promotion of business is necessary where the competition exits on
- A.
  
  Branch up-keep
- B.
  
  Expeditious service
- C.
  
  Use of advanced digital technology
- D.
  
  Delightful customer service
- E.
  
  All of the above
Correct Answer
C. Use of advanced digital technology

Explanation
In today's changing bank scenario, aggressive promotion of business is necessary to stay competitive. One way to achieve this is by utilizing advanced digital technology. This can include implementing online banking services, mobile apps, and other digital solutions that enhance customer experience and streamline operations. By embracing technology, banks can attract and retain customers, improve efficiency, and stay ahead of the competition. Therefore, the use of advanced digital technology is an essential factor for success in the modern banking industry.

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8.

In the era of globalization of business, M&A means:
- A.
  
  Money & Assets
- B.
  
  Marketing & Alliances
- C.
  
  Mergers & Acquisitions
- D.
  
  Means & Acquisitions
- E.
  
  Markets & Acquisitions
Correct Answer
C. Mergers & Acquisitions

Explanation
In the era of globalization of business, M&A refers to mergers and acquisitions. This term is used to describe the process of combining two or more companies into a single entity or acquiring another company. Mergers and acquisitions are common strategies used by businesses to expand their market presence, gain access to new technologies or markets, and increase their competitive advantage. This involves the consolidation of resources, assets, and operations of the companies involved, leading to a stronger and more efficient organization.

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9.

NPA stands for:
- A.
  
  Not Performing Asset
- B.
  
  Non Performing Asset
- C.
  
  Net Performing Asset
- D.
  
  Net Profit Against
- E.
  
  Non pure Asset
Correct Answer
B. Non Performing Asset

Explanation
NPA stands for Non Performing Asset. This term is commonly used in the banking sector to refer to loans or advances that are not generating the expected income or interest for the bank. Non Performing Assets are typically loans where the borrower has failed to make interest or principal payments for a specified period of time, usually 90 days or more. These assets are considered to be at risk of default and can have a negative impact on the bank's profitability and overall financial health.

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10.

The USP of a current account is:
- A.
  
  No restrictions on transactions
- B.
  
  Low TDS
- C.
  
  High minimum balance
- D.
  
  High interest payable
- E.
  
  No need for KYC norms fullfillment
Correct Answer
A. No restrictions on transactions

Explanation
The USP (Unique Selling Proposition) of a current account is that it has no restrictions on transactions. This means that there are no limitations or limitations on the number or type of transactions that can be performed using the account. This allows businesses or individuals to freely manage their finances and conduct unlimited transactions without any hindrances.

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Marketing Quiz: Ultimate MCQ Exam!

Financial inclusion means:

Effective bank marketing requires:

Retail banking means:

Service marketing is same as:

Marketing in banks is defined as:

Marketing is not required for which one of the following products?

In today's changing bank scenario, aggressive promotion of business is necessary where the competition exits on

In the era of globalization of business, M&A means:

NPA stands for:

The USP of a current account is: