Reciprocal process in which talking and listening are agreed upon
Reciprocal process in which one person says something and the other person hears.
Reciprocal process in which messages are sent and received between people
A process of sending a message without the need for an audience
One way communication is highly structured
One way communication has very little place in the nurse-patient relationship
One way communication is very important in nurse-patient relationship specially in emergency situations
Even when a person does not respond but hears a message, communication takes place.
It is a commonplace terminology unique to people within a specific type of work that should be avoided when talking to clients or patients
Health care workers are expected to learn Jargon and use it daily
It is scientific terminology that is exact and should be used with patients.
Jargon is indicative of highly qualified and professional workers
Tone and rate of voice
Eye contact and physical appearance
Use of touch
When we say "aha"
A soft voice and physical appearance
Gestures and eye contact
Write a note and tell the patient you are sick
Posture and hand movements
Use of Jargon
The nurse has an accent
Use of gestures
Extended eye contact
Smile and direct eye contact
Sitting down near the bedside
Slight shift of body position towards individual
Using the word "Sir" or "Mom" even when the patient tells you not to.
When they are not consistent or incongruent, the nonverbal message will most likely be the one received.
When they are not consistent or incongruent, the verbal message will most likely be the one received.
Nonverbal communication is as powerful as verbal communication
Nonverbal communication is not as powerful as verbal communication
Therapeutic nurse-patient interaction
Ethical nurse-patient interaction
Legal nurse-patient interaction
Emotional nurse-patient interaction
"Here is my cell phone number. You can either call or text me"
"I think you actually live two blocks away from my house. Why don't you drop by and we can chat?"
"You can always call your doctor or call the hospital. I am sure someone can help you"
"Don't worry. I see that you have your email address. I will send you some email
Wipe her tears
Cry with her
Culture, age, sex, duration and intensity of contact will affect the interpretation of touch.
It is always good to give a patient a back rub regardless of gender or age difference.
When you are comfortable with physical contact with a patient, touch has great potential for conveying warmth
A small child who is scared by the hospital environment will respond better to being cuddles than to a verbal explanation of what is taking place.
Act of kindness