NUR 101: Test 4 - Chapter 3 - Communication
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From Foundations of Nursing by Christensen Kockrow, pages 36-55
- 1.Which of the following is a true definition of Communication?
- A.
Reciprocal process in which talking and listening are agreed upon
- B.
Reciprocal process in which one person says something and the other person hears.
- C.
Reciprocal process in which messages are sent and received between people
- D.
A process of sending a message without the need for an audience
- 2.
- A.
One way communication is highly structured
- B.
One way communication has very little place in the nurse-patient relationship
- C.
One way communication is very important in nurse-patient relationship specially in emergency situations
- D.
Even when a person does not respond but hears a message, communication takes place.
- 3.Which of the following are essential elements of communication? (Select all that apply)
- A.
Sender
- B.
Words
- C.
Message
- D.
Receiver
- 4.
- A.
It is a commonplace terminology unique to people within a specific type of work that should be avoided when talking to clients or patients
- B.
Health care workers are expected to learn Jargon and use it daily
- C.
It is scientific terminology that is exact and should be used with patients.
- D.
Jargon is indicative of highly qualified and professional workers
- 5.While working, one of the patients looked at you and said that "You are hot!". What kind of communication is he using?
- A.
Connotative
- B.
Flirtatious
- C.
Expressive
- D.
Denotative
- 6.
- A.
Eye contact
- B.
Gesture
- C.
Voice
- D.
Silence
- 7.Which of the following are considered nonverbal cues? Select all that apply.
- A.
Tone and rate of voice
- B.
Eye contact and physical appearance
- C.
Jargon
- D.
Use of touch
- 8.It may mean an intention to interact
- A.
Eye contact
- B.
When we say "aha"
- C.
A handshake
- D.
Silence
- 9.
- A.
A soft voice and physical appearance
- B.
Gestures and eye contact
- C.
Write a note and tell the patient you are sick
- D.
Posture and hand movements
- 10.
- A.
Use of Jargon
- B.
Physical Appearance
- C.
Too academic
- D.
The nurse has an accent
- 11.
- A.
Use of gestures
- B.
Open posture
- C.
Extended eye contact
- D.
Closed posture
- 12.
- A.
Smile and direct eye contact
- B.
Sitting down near the bedside
- C.
Slight shift of body position towards individual
- D.
Using the word "Sir" or "Mom" even when the patient tells you not to.
- 13.The most effective way to discuss pain is expressed through which nonverbal cue?
- A.
Eye contact
- B.
Gestures
- C.
Sound
- D.
Posture
- 14.
- A.
When they are not consistent or incongruent, the nonverbal message will most likely be the one received.
- B.
When they are not consistent or incongruent, the verbal message will most likely be the one received.
- C.
Nonverbal communication is as powerful as verbal communication
- D.
Nonverbal communication is not as powerful as verbal communication
- 15.
- A.
Authoritative communication
- B.
Aggressive communication
- C.
Assertive communication
- D.
Delegating communication
- 16.A frequent cause of misunderstanding
- A.
Incongruence
- B.
Loquaciousness
- C.
Assertiveness
- D.
Silence
- 17.An ability to confidently and comfortably express thoughts and feelings while still respecting the legitimate rights of the patient.
- A.
Aggressive communication
- B.
Assertive communication
- C.
Non-aggressive communication
- D.
Unassertive communication
- 18.
- A.
Aggressive communication
- B.
Assertive communication
- C.
Unaggressive communication
- D.
Unassertive communication
- 19.A nurse demonstrates caring, sincerity, empathy, and trustworthiness
- A.
Therapeutic nurse-patient interaction
- B.
Ethical nurse-patient interaction
- C.
Legal nurse-patient interaction
- D.
Emotional nurse-patient interaction
- 20.In establishing a therapeutic relationship, the focus of interaction is....
- A.
Task
- B.
Nurse
- C.
Patient
- D.
Equipment
- 21.While helping a patient for discharge, the patient says: "Thank you so much for everything you did for me. If ever I need anything, what should I do?" What would be the nurse's most appropriate response?
- A.
"Here is my cell phone number. You can either call or text me"
- B.
"I think you actually live two blocks away from my house. Why don't you drop by and we can chat?"
- C.
"You can always call your doctor or call the hospital. I am sure someone can help you"
- D.
"Don't worry. I see that you have your email address. I will send you some email
- 22.A blind elderly patient is in tears upon learning that her cancer is terminal. What would be the best nonverbal communication to show her some empathy?
- A.
Silence
- B.
Touch
- C.
Wipe her tears
- D.
Cry with her
- 23.
- A.
Culture, age, sex, duration and intensity of contact will affect the interpretation of touch.
- B.
It is always good to give a patient a back rub regardless of gender or age difference.
- C.
When you are comfortable with physical contact with a patient, touch has great potential for conveying warmth
- D.
A small child who is scared by the hospital environment will respond better to being cuddles than to a verbal explanation of what is taking place.
- 24.
- A.
Therapeutic relationship
- B.
Moral support
- C.
Minimal encouragement
- D.
Act of kindness
- 25."What time do you usually take your insulin?" is what kind of questioning?
- A.
Open ended
- B.
Closed ended
- C.
Minimal encouragement
- D.
Assertive
- 26.When using minimal encouragement, to accept a patient's statement is to agree with the patient.
- A.
True
- B.
False
- 27."How are you feeling about having surgery tomorrow Mr. James?" What kind of a questioning is this?
- A.
Closed
- B.
Open
- C.
Minimal encouragement
- D.
Scope of practice question
- 28.Patient says: "I am afraid about what the Doctor will tell me later". You say: "I see that you are afraid on what the Doctor might tell you later". What communication technique is this?
- A.
Closed
- B.
Echoing
- C.
Restating
- D.
Open
- 29.
- A.
Closed
- B.
Echoing
- C.
Restating
- D.
Paraphrasing
- 30.
- A.
Closed and Focused
- B.
Open and Focused
- C.
Paraphrasing
- D.
Restating
- 31.When a patient's message is incomplete, this technique takes restating and paraphrasing a step further. It is helpful when you need to assess whether a patient is following a prescribed health regimen appropriately.
- A.
Focusing
- B.
Clarifying
- C.
Reflecting
- D.
Open ended
- 32.
- A.
Introspecting
- B.
Speculating
- C.
Reflecting
- D.
Meditating
- 33.A patient says that he does not feel any pain at all, but he grimaces every time you touch his arm. What technique could validate the accuracy of what you see?
- A.
Asking questions
- B.
Offering medication
- C.
Stating observation
- D.
Doing a head to toe assessment
- 34.It means providing a review of the main points covered in an interaction.
- A.
Paraphrasing
- B.
Summarizing
- C.
Reflecting
- D.
Restating
- 35.It enhances feelings of well-being, reduces anxiety, and encourages a sense of hope.
- A.
Use of humor
- B.
Going home
- C.
Feeling better
- D.
Getting well
- 36.When talking to a patient from another culture and with another language, the most effective way to communicate is:
- A.
Using pictures
- B.
Using gestures
- C.
Using a translator
- D.
Using an interpreter
- 37.
- A.
Build in time for translation and interpretation
- B.
Use dialect specific interpreters, not translators
- C.
Avoid same-age and same sex interpreters
- D.
Address your questions to the patient and not the interpreter
- 38.Which of the following are physiologic factors of communication? Select all that apply
- A.
Age
- B.
Altered cognition
- C.
Pain
- D.
Impaired hearing
- 39.
- A.
Direct your voice to the ear without a hearing
- B.
Increase the volume of your voice
- C.
Be sure your face is visible to the patient
- D.
Just say what you want to say whatever the patient is doing
- 40.
- A.
Expressive is not being able to talk; receptive is not being able to understand
- B.
Expressive is not being able to feel; receptive is not being able to receive
- C.
Expressive is not being able to have facial expression; receptive is being able to react with a facial expression
- D.
Expressive and receptive are both psychosocial disorders
- 41.Which of the following are alternative methods of communication for ventilator-dependent patients? Select all that apply.
- A.
Communication board
- B.
Pen and paper
- C.
Translator and interpreter
- D.
Signal system
- 42.Impaired verbal communication refers to:
- A.
Expressive or receptive aphasia
- B.
Hearing disability
- C.
Decreased, delayed or absent ability to process and use a system of symbols
- D.
Mental retardation
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