NUR 101: Test 4 - Chapter 3 - Communication

48 Questions | Total Attempts: 14875

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NUR 101: Test 4 - Chapter 3 - Communication

From Foundations of Nursing by Christensen Kockrow, pages 36-55


Questions and Answers
  • 1. 
    Which of the following is a true definition of Communication? 
    • A. 

      Reciprocal process in which talking and listening are agreed upon

    • B. 

      Reciprocal process in which one person says something and the other person hears.

    • C. 

      Reciprocal process in which messages are sent and received between people

    • D. 

      A process of sending a message without the need for an audience

  • 2. 
    Which of the following is not true in communication?
    • A. 

      One way communication is highly structured

    • B. 

      One way communication has very little place in the nurse-patient relationship

    • C. 

      One way communication is very important in nurse-patient relationship specially in emergency situations

    • D. 

      Even when a person does not respond but hears a message, communication takes place.

  • 3. 
    Which of the following are essential elements of communication? (Select all that apply)
    • A. 

      Sender

    • B. 

      Words

    • C. 

      Message

    • D. 

      Receiver

  • 4. 
    Which of the following is true about "JARGON"?
    • A. 

      It is a commonplace terminology unique to people within a specific type of work that should be avoided when talking to clients or patients

    • B. 

      Health care workers are expected to learn Jargon and use it daily

    • C. 

      It is scientific terminology that is exact and should be used with patients.

    • D. 

      Jargon is indicative of highly qualified and professional workers

  • 5. 
    While working, one of the patients looked at you and said that "You are hot!". What kind of communication is he using?
    • A. 

      Connotative

    • B. 

      Flirtatious

    • C. 

      Expressive

    • D. 

      Denotative

  • 6. 
    A postoperative patient obtained more than 13 points in a Glasgow-Coma scale test. After the test, he was tired and partially lethargic. Which of the following elements of communication could be the most effective to convey him a message?
    • A. 

      Eye contact

    • B. 

      Gesture

    • C. 

      Voice

    • D. 

      Silence

  • 7. 
    Which of the following are considered nonverbal cues? Select all that apply. 
    • A. 

      Tone and rate of voice

    • B. 

      Eye contact and physical appearance

    • C. 

      Jargon

    • D. 

      Use of touch

  • 8. 
    It may mean an intention to interact
    • A. 

      Eye contact

    • B. 

      When we say "aha"

    • C. 

      A handshake

    • D. 

      Silence

  • 9. 
    When a nurse is suffering from laryngitis, which of the following nonverbal cues could be the most effective in communicating with a patient?
    • A. 

      A soft voice and physical appearance

    • B. 

      Gestures and eye contact

    • C. 

      Write a note and tell the patient you are sick

    • D. 

      Posture and hand movements

  • 10. 
    A practical nurse with a BMI of 35 teaches a patient about Cardiac diet. Besides being a nurse, she is also a nutritionist. However, the patient has doubts on what she is teaching. What could be the reason?   
    • A. 

      Use of Jargon

    • B. 

      Physical Appearance

    • C. 

      Too academic

    • D. 

      The nurse has an accent

  • 11. 
    You find out that the CEO of the hospital has just been admitted and happens to be your patient. Since you have worked with him before, you know that he is very authoritative and does not mingle much with others. Which of the following nonverbal cues would he expect that you observe? 
    • A. 

      Use of gestures

    • B. 

      Open posture

    • C. 

      Extended eye contact

    • D. 

      Closed posture

  • 12. 
    Which of the following are consistent with an open posturing? 
    • A. 

      Smile and direct eye contact

    • B. 

      Sitting down near the bedside

    • C. 

      Slight shift of body position towards individual

    • D. 

      Using the word "Sir" or "Mom" even when the patient tells you not to.

  • 13. 
    The most effective way to discuss pain is expressed through which nonverbal cue? 
    • A. 

      Eye contact

    • B. 

      Gestures

    • C. 

      Sound

    • D. 

      Posture

  • 14. 
    Which of the following statements are true about verbal and nonverbal communication? Select all that apply. 
    • A. 

      When they are not consistent or incongruent, the nonverbal message will most likely be the one received.

    • B. 

      When they are not consistent or incongruent, the verbal message will most likely be the one received.

    • C. 

      Nonverbal communication is as powerful as verbal communication

    • D. 

      Nonverbal communication is not as powerful as verbal communication

  • 15. 
    At 2:55 pm, five minutes before the end of her shift, the nurse answers a call light only to find out that an ambulatory patient wanted her to look for the remote control so that he could watch an ongoing football game. The nurse replies: "I will call the PCT right now so that you could watch the game". The patient answers, "Why don't you look for it yourself?" And the nurse responds back, "I would if I could, but I do have a meeting after work and I would not want them to wait for me". What do you call this style of communication?  
    • A. 

      Authoritative communication

    • B. 

      Aggressive communication

    • C. 

      Assertive communication

    • D. 

      Delegating communication

  • 16. 
    A frequent cause of misunderstanding
    • A. 

      Incongruence

    • B. 

      Loquaciousness

    • C. 

      Assertiveness

    • D. 

      Silence

  • 17. 
    An ability to confidently and comfortably express thoughts and feelings while still respecting the legitimate rights of the patient. 
    • A. 

      Aggressive communication

    • B. 

      Assertive communication

    • C. 

      Non-aggressive communication

    • D. 

      Unassertive communication

  • 18. 
    "Well. I'm really busy right now, but I guess I can do it if I hurry. I just don't know how I am going to get to my other patient ready for surgery in time. Here, give me your pitcher. I will fill it up with water". What is this style of communication?
    • A. 

      Aggressive communication

    • B. 

      Assertive communication

    • C. 

      Unaggressive communication

    • D. 

      Unassertive communication

  • 19. 
    A nurse demonstrates caring, sincerity, empathy, and trustworthiness 
    • A. 

      Therapeutic nurse-patient interaction

    • B. 

      Ethical nurse-patient interaction

    • C. 

      Legal nurse-patient interaction

    • D. 

      Emotional nurse-patient interaction

  • 20. 
    In establishing a therapeutic relationship, the focus of interaction is....
    • A. 

      Task

    • B. 

      Nurse

    • C. 

      Patient

    • D. 

      Equipment

  • 21. 
    While helping a patient for discharge, the patient says: "Thank you so much for everything you did for me. If ever I need anything, what should I do?"  What would be the nurse's most appropriate response? 
    • A. 

      "Here is my cell phone number. You can either call or text me"

    • B. 

      "I think you actually live two blocks away from my house. Why don't you drop by and we can chat?"

    • C. 

      "You can always call your doctor or call the hospital. I am sure someone can help you"

    • D. 

      "Don't worry. I see that you have your email address. I will send you some email

  • 22. 
    A blind elderly patient is in tears upon learning that her cancer is terminal. What would be the best nonverbal communication to show her some empathy?   
    • A. 

      Silence

    • B. 

      Touch

    • C. 

      Wipe her tears

    • D. 

      Cry with her

  • 23. 
    Which of the following statements is not true about touch as a nonverbal means of communication?
    • A. 

      Culture, age, sex, duration and intensity of contact will affect the interpretation of touch.

    • B. 

      It is always good to give a patient a back rub regardless of gender or age difference.

    • C. 

      When you are comfortable with physical contact with a patient, touch has great potential for conveying warmth

    • D. 

      A small child who is scared by the hospital environment will respond better to being cuddles than to a verbal explanation of what is taking place.

  • 24. 
    A subtle therapeutic technique that communicates to the patient that you are interested and want to hear more. It indicates your acceptance of the patient as a person. It usually involves nonverbal cues such as eye contact and nodding. 
    • A. 

      Therapeutic relationship

    • B. 

      Moral support

    • C. 

      Minimal encouragement

    • D. 

      Act of kindness

  • 25. 
    "What time do you usually take your insulin?" is what kind of questioning?
    • A. 

      Open ended

    • B. 

      Closed ended

    • C. 

      Minimal encouragement

    • D. 

      Assertive

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