Week 2: Phint Qwest Pre - Quiz
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What gift card will a customer receive when they sign up for a double play with Qwest?
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$25.00
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$50.00
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$100.00
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$150.00
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This Week 2 pre-quiz for Phint Qwest assesses knowledge on Qwest services, including rewards, internet types, availability, and pricing. It also tests understanding of tools used in order processing and specifics about phone packages, essential for effective customer service and operations management.
Quiz Preview
- 2.
Qwest/Centurylink internet is a high-speed cable internet connection.
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True
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False
Correct Answer
A. FalseExplanation
Qwest/Centurylink internet is not a high-speed cable internet connection. It is actually a DSL (Digital Subscriber Line) internet connection. DSL uses existing telephone lines to provide internet access, whereas cable internet uses coaxial cables. Therefore, the correct answer is False.Rate this question:
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- 3.
With Qwest, we use the OE (Order Entry) tool, as well as Andana to place an order.
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True
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False
Correct Answer
A. TrueExplanation
The given statement is true because it states that with Qwest, they use the OE (Order Entry) tool and Andana to place an order. This implies that Qwest utilizes both the OE tool and Andana for their order placement process.Rate this question:
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- 4.
If a customer is uncomfortable with giving out their Social Security Number they can use their Driver's License Number instead?
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True
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False
Correct Answer
A. TrueExplanation
If a customer is uncomfortable with giving out their Social Security Number, they can use their Driver's License Number instead. This suggests that the option of using a Driver's License Number as an alternative to a Social Security Number is considered valid and acceptable.Rate this question:
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- 5.
Which of the following states is Qwest not available?
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Utah
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Wyoming
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Colorado
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Nevada
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Washington
Correct Answer
A. NevadaExplanation
Qwest is not available in Nevada.Rate this question:
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- 6.
How much does the modem cost to lease?
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$8.99
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$5.99
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$6.95
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$7.99
Correct Answer
A. $8.99Explanation
The modem costs $8.99 to lease.Rate this question:
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- 7.
Which phone package qualifies the customer for the 3-year price lock with high-speed internet?
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Century Link Home Phone
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Century Link Home Phone Plus
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Century Link Home Phone Unlimited
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All of the above
Correct Answer
A. Century Link Home Phone UnlimitedExplanation
The phone package that qualifies the customer for the 3-year price lock with high-speed internet is Century Link Home Phone Unlimited.Rate this question:
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- 8.
What is the sales code for Washington when calling TPI?
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CLKH2AC
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CLKH3AC
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CLKH4AC
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Sales code is on ANDANA
Correct Answer
A. Sales code is on ANDANA -
- 9.
How much does @Ease Standard cost? (Out of promotion)
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$9.99
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$14.99
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$19.99
Correct Answer
A. $9.99Explanation
The @Ease Standard costs $9.99.Rate this question:
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- 10.
How do you correct this error?
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NO service is available
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Make up a city name
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Tell the customer they are dumb because they don't know their address
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Correct the city spelling; add the "I" in city
Correct Answer
A. Correct the city spelling; add the "I" in cityExplanation
The correct answer is to correct the city spelling by adding the letter "I" in city. This error occurred because the word "city" was misspelled as "cty". By adding the correct letter, the error will be fixed and the correct spelling of city will be achieved.Rate this question:
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Quiz Review Timeline (Updated): Mar 19, 2023 +
Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.
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Current Version
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Mar 19, 2023Quiz Edited by
ProProfs Editorial Team -
Sep 25, 2013Quiz Created by
CLEARLINK
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