Week 2: Phint Qwest Pre - Quiz

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Week 2: Phint Qwest Pre - Quiz - Quiz

Quiz with Qwest specific questions.


Questions and Answers
  • 1. 

    What gift card will a customer receive when they sign up for a double play with Qwest?

    • A.

      $25.00

    • B.

      $50.00

    • C.

      $100.00

    • D.

      $150.00

    Correct Answer
    B. $50.00
    Explanation
    Customers who sign up for a double play with Qwest will receive a gift card worth $50.00.

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  • 2. 

    Qwest/Centurylink internet is a high-speed cable internet connection.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    Qwest/Centurylink internet is not a high-speed cable internet connection. It is actually a DSL (Digital Subscriber Line) internet connection. DSL uses existing telephone lines to provide internet access, whereas cable internet uses coaxial cables. Therefore, the correct answer is False.

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  • 3. 

    With Qwest, we use the OE (Order Entry) tool, as well as Andana to place an order.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    The given statement is true because it states that with Qwest, they use the OE (Order Entry) tool and Andana to place an order. This implies that Qwest utilizes both the OE tool and Andana for their order placement process.

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  • 4. 

    If  a customer is uncomfortable with giving out their Social Security Number they can use their Driver's License Number instead?

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    If a customer is uncomfortable with giving out their Social Security Number, they can use their Driver's License Number instead. This suggests that the option of using a Driver's License Number as an alternative to a Social Security Number is considered valid and acceptable.

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  • 5. 

    Which of the following states is Qwest not available?

    • A.

      Utah

    • B.

      Wyoming

    • C.

      Colorado

    • D.

      Nevada

    • E.

      Washington

    Correct Answer
    D. Nevada
    Explanation
    Qwest is not available in Nevada.

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  • 6. 

    How much does the modem cost to lease?

    • A.

      $8.99

    • B.

      $5.99

    • C.

      $6.95

    • D.

      $7.99

    Correct Answer
    A. $8.99
    Explanation
    The modem costs $8.99 to lease.

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  • 7. 

    Which phone package qualifies the customer for the 3-year price lock with high-speed internet?

    • A.

      Century Link Home Phone

    • B.

      Century Link Home Phone Plus

    • C.

      Century Link Home Phone Unlimited

    • D.

      All of the above

    Correct Answer
    C. Century Link Home Phone Unlimited
    Explanation
    The phone package that qualifies the customer for the 3-year price lock with high-speed internet is Century Link Home Phone Unlimited.

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  • 8. 

    What is the sales code for Washington when calling TPI?

    • A.

      CLKH2AC

    • B.

      CLKH3AC

    • C.

      CLKH4AC

    • D.

      Sales code is on ANDANA

    Correct Answer
    D. Sales code is on ANDANA
  • 9. 

    How much does @Ease Standard cost? (Out of promotion)

    • A.

      $9.99

    • B.

      $14.99

    • C.

      $19.99

    Correct Answer
    A. $9.99
    Explanation
    The @Ease Standard costs $9.99.

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  • 10. 

    How do you correct this error?

    • A.

      NO service is available

    • B.

      Make up a city name

    • C.

      Tell the customer they are dumb because they don't know their address

    • D.

      Correct the city spelling; add the "I" in city

    Correct Answer
    D. Correct the city spelling; add the "I" in city
    Explanation
    The correct answer is to correct the city spelling by adding the letter "I" in city. This error occurred because the word "city" was misspelled as "cty". By adding the correct letter, the error will be fixed and the correct spelling of city will be achieved.

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  • Current Version
  • Mar 19, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Sep 25, 2013
    Quiz Created by
    CLEARLINK
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