Week 2: Phint Qwest Pre - Quiz - Quiz, Flashcards & Trivia

1. What gift card will a customer receive when they sign up for a double play with Qwest?

$25.00

$50.00

$100.00

$150.00

Customers who sign up for a double play with Qwest will receive a gift card worth $50.00.

Explanation

Customers who sign up for a double play with Qwest will receive a gift card worth $50.00.

2. Qwest/Centurylink internet is a high-speed cable internet connection.

True

False

Qwest/Centurylink internet is not a high-speed cable internet connection. It is actually a DSL (Digital Subscriber Line) internet connection. DSL uses existing telephone lines to provide internet access, whereas cable internet uses coaxial cables. Therefore, the correct answer is False.

Explanation

Qwest/Centurylink internet is not a high-speed cable internet connection. It is actually a DSL (Digital Subscriber Line) internet connection. DSL uses existing telephone lines to provide internet access, whereas cable internet uses coaxial cables. Therefore, the correct answer is False.

3. How much does @Ease Standard cost? (Out of promotion)

$9.99

$14.99

$19.99

The @Ease Standard costs $9.99.

Explanation

The @Ease Standard costs $9.99.

4. Which of the following states is Qwest not available?

Utah

Wyoming

Colorado

Nevada

Washington

Qwest is not available in Nevada.

Explanation

Qwest is not available in Nevada.

5. With Qwest, we use the OE (Order Entry) tool, as well as Andana to place an order.

True

False

The given statement is true because it states that with Qwest, they use the OE (Order Entry) tool and Andana to place an order. This implies that Qwest utilizes both the OE tool and Andana for their order placement process.

Explanation

The given statement is true because it states that with Qwest, they use the OE (Order Entry) tool and Andana to place an order. This implies that Qwest utilizes both the OE tool and Andana for their order placement process.

6. Which phone package qualifies the customer for the 3-year price lock with high-speed internet?

Century Link Home Phone

Century Link Home Phone Plus

Century Link Home Phone Unlimited

All of the above

The phone package that qualifies the customer for the 3-year price lock with high-speed internet is Century Link Home Phone Unlimited.

Explanation

The phone package that qualifies the customer for the 3-year price lock with high-speed internet is Century Link Home Phone Unlimited.

7. What is the sales code for Washington when calling TPI?

CLKH2AC

CLKH3AC

CLKH4AC

Sales code is on ANDANA

not-available-via-ai

Explanation

not-available-via-ai

8. How do you correct this error?

NO service is available

Make up a city name

Tell the customer they are dumb because they don't know their address

Correct the city spelling; add the "I" in city

The correct answer is to correct the city spelling by adding the letter "I" in city. This error occurred because the word "city" was misspelled as "cty". By adding the correct letter, the error will be fixed and the correct spelling of city will be achieved.

Explanation

The correct answer is to correct the city spelling by adding the letter "I" in city. This error occurred because the word "city" was misspelled as "cty". By adding the correct letter, the error will be fixed and the correct spelling of city will be achieved.

9. If a customer is uncomfortable with giving out their Social Security Number they can use their Driver's License Number instead?

True

False

If a customer is uncomfortable with giving out their Social Security Number, they can use their Driver's License Number instead. This suggests that the option of using a Driver's License Number as an alternative to a Social Security Number is considered valid and acceptable.

Explanation

If a customer is uncomfortable with giving out their Social Security Number, they can use their Driver's License Number instead. This suggests that the option of using a Driver's License Number as an alternative to a Social Security Number is considered valid and acceptable.

10. How much does the modem cost to lease?

$8.99

$5.99

$6.95

$7.99

The modem costs $8.99 to lease.

Explanation

The modem costs $8.99 to lease.