Week 2: Phint Qwest Pre - Quiz
-
What gift card will a customer receive when they sign up for a double play with Qwest?
-
$25.00
-
$50.00
-
$100.00
-
$150.00
-
This Week 2 pre-quiz for Phint Qwest assesses knowledge on Qwest services, including rewards, internet types, availability, and pricing. It also tests understanding of tools used in order processing and specifics about phone packages, essential for effective customer service and operations management.
Quiz Preview
- 2.
Qwest/Centurylink internet is a high-speed cable internet connection.
-
True
-
False
Correct Answer
A. FalseExplanation
Qwest/Centurylink internet is not a high-speed cable internet connection. It is actually a DSL (Digital Subscriber Line) internet connection. DSL uses existing telephone lines to provide internet access, whereas cable internet uses coaxial cables. Therefore, the correct answer is False.Rate this question:
-
- 3.
With Qwest, we use the OE (Order Entry) tool, as well as Andana to place an order.
-
True
-
False
Correct Answer
A. TrueExplanation
The given statement is true because it states that with Qwest, they use the OE (Order Entry) tool and Andana to place an order. This implies that Qwest utilizes both the OE tool and Andana for their order placement process.Rate this question:
-
- 4.
If a customer is uncomfortable with giving out their Social Security Number they can use their Driver's License Number instead?
-
True
-
False
Correct Answer
A. TrueExplanation
If a customer is uncomfortable with giving out their Social Security Number, they can use their Driver's License Number instead. This suggests that the option of using a Driver's License Number as an alternative to a Social Security Number is considered valid and acceptable.Rate this question:
-
- 5.
Which of the following states is Qwest not available?
-
Utah
-
Wyoming
-
Colorado
-
Nevada
-
Washington
Correct Answer
A. NevadaExplanation
Qwest is not available in Nevada.Rate this question:
-
- 6.
How much does the modem cost to lease?
-
$8.99
-
$5.99
-
$6.95
-
$7.99
Correct Answer
A. $8.99Explanation
The modem costs $8.99 to lease.Rate this question:
-
- 7.
Which phone package qualifies the customer for the 3-year price lock with high-speed internet?
-
Century Link Home Phone
-
Century Link Home Phone Plus
-
Century Link Home Phone Unlimited
-
All of the above
Correct Answer
A. Century Link Home Phone UnlimitedExplanation
The phone package that qualifies the customer for the 3-year price lock with high-speed internet is Century Link Home Phone Unlimited.Rate this question:
-
- 8.
What is the sales code for Washington when calling TPI?
-
CLKH2AC
-
CLKH3AC
-
CLKH4AC
-
Sales code is on ANDANA
Correct Answer
A. Sales code is on ANDANA -
- 9.
How much does @Ease Standard cost? (Out of promotion)
-
$9.99
-
$14.99
-
$19.99
Correct Answer
A. $9.99Explanation
The @Ease Standard costs $9.99.Rate this question:
-
- 10.
How do you correct this error?
-
NO service is available
-
Make up a city name
-
Tell the customer they are dumb because they don't know their address
-
Correct the city spelling; add the "I" in city
Correct Answer
A. Correct the city spelling; add the "I" in cityExplanation
The correct answer is to correct the city spelling by adding the letter "I" in city. This error occurred because the word "city" was misspelled as "cty". By adding the correct letter, the error will be fixed and the correct spelling of city will be achieved.Rate this question:
-
Quiz Review Timeline (Updated): Mar 19, 2023 +
Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.
-
Current Version
-
Mar 19, 2023Quiz Edited by
ProProfs Editorial Team -
Sep 25, 2013Quiz Created by
CLEARLINK
Common Business Acronyms Quiz
Are you well aware of the language of the business world, i.e., acronyms? What are some common acronyms used in businesses? Play the quiz below and check for yourself. Business...
Questions:
10 |
Attempts:
1929 |
Last updated:
Mar 10, 2023
|
Adobe Campaign Training Quiz - Learn Adobe
Adobe is an American multinational computer software company. Incorporated in Delaware and headquartered in San Jose, California, it has historically...
Questions:
25 |
Attempts:
391 |
Last updated:
Mar 22, 2023
|
Am I Overtraining Quiz
Do you constantly feel fatigued? Do you keep asking yourself, am I overtraining? You can take this quiz to find the question to your answer. Has your appetite decreased? Take this...
Questions:
10 |
Attempts:
10536 |
Last updated:
Aug 22, 2024
|
Zoom Training For Students Quiz!
The 'Zoom Training for Students Quiz!' assesses knowledge on using Zoom for educational purposes. It covers tools like chat for responses, annotation for drawing, and breakout...
Questions:
10 |
Attempts:
183 |
Last updated:
Mar 21, 2023
|
Completing The Assessment Portfolio Memory Survey
Now that you have watched all six episodes of the short training programme on portfolio building, why not take our Memory Survey so that you can see how much you’ve taken...
Questions:
15 |
Attempts:
209 |
Last updated:
Mar 20, 2023
|
Meeting 1 Module 1 Page 8-9
Directions: From the four underlines words or phrases A, B C and D identify the one that is NOT correct
Questions:
12 |
Attempts:
4960 |
Last updated:
May 05, 2023
|
Back to top