iPhone Product Customer Service! Trivia Questions Quiz

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| By Macmallretail
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Macmallretail
Community Contributor
Quizzes Created: 1 | Total Attempts: 122
| Attempts: 122
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  • 1/7 Questions

    During the process of selling Applecare+ for the iPhone, you must take the customer to our service team to active the Applecare with Apple.

    • True
    • False
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About This Quiz

Are you planning to be part of the iPhone product customer service team? Well, there are different issues you will be expected to deal with, and the quiz below will test out if you have what it take to be a member of the team. Do give it a shot and be a step closer to the job you desire.

iPhone Product Customer Service! Trivia Questions Quiz - Quiz

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  • 2. 

    What is the quickest way to get an iPhone for a customer when it's not in stock?

    • Send the customer to a Verizon store.

    • Email your manager to place an order.

    • Setup an order through Iconic

    Correct Answer
    A. Setup an order through Iconic
    Explanation
    The quickest way to get an iPhone for a customer when it's not in stock is to set up an order through Iconic. This implies that Iconic has a fast and efficient ordering process that can quickly fulfill the customer's request for an iPhone, even if it is currently unavailable in stock.

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  • 3. 

    If we just received our stock delivery on Friday and you want to order something for a customer, how soon can we order this?

    • Next week for arrival the following week

    • Immediately to arrive as soon as possible

    • I don't know

    Correct Answer
    A. Immediately to arrive as soon as possible
    Explanation
    Since the stock delivery was received on Friday, ordering immediately would allow for the quickest possible arrival of the item. This option ensures that the order is placed promptly, minimizing any delay in fulfilling the customer's request.

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  • 4. 

    If a customer is paying for their order with a credit card, we can only ask for their name and phone number before placing the order.

    • True

    • You cannot ask for any information beyond what is listed on the credit card until we have charged the card. (California only)

    Correct Answer
    A. You cannot ask for any information beyond what is listed on the credit card until we have charged the card. (California only)
    Explanation
    The given answer states that if a customer is paying for their order with a credit card in California, the business can only ask for the customer's name and phone number before placing the order. They cannot ask for any additional information until the card has been charged. This implies that in California, businesses are restricted from collecting any extra personal information from customers when processing credit card payments, until the transaction has been completed.

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  • 5. 

    Your customer wants to run Windows on their Mac. You suggest the latest version of Parallels, which is version ___?

    • 7

    • 8

    • 9

    • Version?

    Correct Answer
    A. 9
    Explanation
    The latest version of Parallels, which is version 9, is suggested to the customer who wants to run Windows on their Mac.

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  • 6. 

    We offer a wide product mix that works well for many professional industries including:

    • Film and Video

    • Print and photo

    • Legal

    • Web design

    • App Development

    • Real Estate

    • Architecture

    Correct Answer(s)
    A. Film and Video
    A. Print and photo
    A. Legal
    A. Web design
    A. App Development
    A. Real Estate
    A. Architecture
    Explanation
    The given answer lists various professional industries that the company's wide product mix caters to. These industries include Film and Video, Print and photo, Legal, Web design, App Development, Real Estate, and Architecture.

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  • 7. 

    Collecting a customer's email address into our system offers the customer:

    • A digital copy of their invoice

    • Sign them up for the latest deals from MacMall

    • A free MacMall stylus

    • A better chance to win the lottery.

    Correct Answer(s)
    A. A digital copy of their invoice
    A. Sign them up for the latest deals from MacMall
    A. A free MacMall stylus
    Explanation
    By collecting a customer's email address into our system, we can offer them a digital copy of their invoice, which provides convenience and easy access to their purchase records. Additionally, we can sign them up for the latest deals from MacMall, ensuring that they stay updated on any promotions or discounts. Furthermore, we can offer them a free MacMall stylus as a token of appreciation, which can enhance their user experience. However, there is no indication that collecting their email address will give them a better chance to win the lottery.

    Rate this question:

Quiz Review Timeline (Updated): Mar 21, 2023 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Mar 21, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Sep 06, 2013
    Quiz Created by
    Macmallretail
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