iPhone Product Customer Service! Trivia Questions Quiz

7 Questions | Total Attempts: 38

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iPhone Product Customer Service! Trivia Questions Quiz

Are you planning to be part of the iPhone product customer service team? Well, there are different issues you will be expected to deal with, and the quiz below will test out if you have what it take to be a member of the team. Do give it a shot and be a step closer to the job you desire.


Questions and Answers
  • 1. 
    Your customer wants to run Windows on their Mac. You suggest the latest version of Parallels, which is version ___?
    • A. 

      7

    • B. 

      8

    • C. 

      9

    • D. 

      Version?

  • 2. 
    During the process of selling Applecare+ for the iPhone, you must take the customer to our service team to active the Applecare with Apple.
    • A. 

      True

    • B. 

      False

  • 3. 
    What is the quickest way to get an iPhone for a customer when it's not in stock?
    • A. 

      Send the customer to a Verizon store.

    • B. 

      Email your manager to place an order.

    • C. 

      Setup an order through Iconic

  • 4. 
    If a customer is paying for their order with a credit card, we can only ask for their name and phone number before placing the order.
    • A. 

      True

    • B. 

      You cannot ask for any information beyond what is listed on the credit card until we have charged the card. (California only)

  • 5. 
    Collecting a customer's email address into our system offers the customer:
    • A. 

      A digital copy of their invoice

    • B. 

      Sign them up for the latest deals from MacMall

    • C. 

      A free MacMall stylus

    • D. 

      A better chance to win the lottery.

  • 6. 
    If we just received our stock delivery on Friday and you want to order something for a customer, how soon can we order this?
    • A. 

      Next week for arrival the following week

    • B. 

      Immediately to arrive as soon as possible

    • C. 

      I don't know

  • 7. 
    We offer a wide product mix that works well for many professional industries including:
    • A. 

      Film and Video

    • B. 

      Print and photo

    • C. 

      Legal

    • D. 

      Web design

    • E. 

      App Development

    • F. 

      Real Estate

    • G. 

      Architecture