iPhone Product Customer Service! Trivia Questions Quiz

1. During the process of selling Applecare+ for the iPhone, you must take the customer to our service team to active the Applecare with Apple.

True

False

The statement is true because when selling Applecare+ for the iPhone, it is necessary to take the customer to the service team to activate the Applecare with Apple. This ensures that the customer's Applecare coverage is properly set up and activated for their iPhone.

Explanation

The statement is true because when selling Applecare+ for the iPhone, it is necessary to take the customer to the service team to activate the Applecare with Apple. This ensures that the customer's Applecare coverage is properly set up and activated for their iPhone.

2. What is the quickest way to get an iPhone for a customer when it's not in stock?

Send the customer to a Verizon store.

Email your manager to place an order.

Setup an order through Iconic

The quickest way to get an iPhone for a customer when it's not in stock is to set up an order through Iconic. This implies that Iconic has a fast and efficient ordering process that can quickly fulfill the customer's request for an iPhone, even if it is currently unavailable in stock.

Explanation

The quickest way to get an iPhone for a customer when it's not in stock is to set up an order through Iconic. This implies that Iconic has a fast and efficient ordering process that can quickly fulfill the customer's request for an iPhone, even if it is currently unavailable in stock.

3. If we just received our stock delivery on Friday and you want to order something for a customer, how soon can we order this?

Next week for arrival the following week

Immediately to arrive as soon as possible

I don't know

Since the stock delivery was received on Friday, ordering immediately would allow for the quickest possible arrival of the item. This option ensures that the order is placed promptly, minimizing any delay in fulfilling the customer's request.

Explanation

Since the stock delivery was received on Friday, ordering immediately would allow for the quickest possible arrival of the item. This option ensures that the order is placed promptly, minimizing any delay in fulfilling the customer's request.

4. If a customer is paying for their order with a credit card, we can only ask for their name and phone number before placing the order.

True

The given answer states that if a customer is paying for their order with a credit card in California, the business can only ask for the customer's name and phone number before placing the order. They cannot ask for any additional information until the card has been charged. This implies that in California, businesses are restricted from collecting any extra personal information from customers when processing credit card payments, until the transaction has been completed.

Explanation

The given answer states that if a customer is paying for their order with a credit card in California, the business can only ask for the customer's name and phone number before placing the order. They cannot ask for any additional information until the card has been charged. This implies that in California, businesses are restricted from collecting any extra personal information from customers when processing credit card payments, until the transaction has been completed.

5. Your customer wants to run Windows on their Mac. You suggest the latest version of Parallels, which is version ___?

7

8

9

Version?

The latest version of Parallels, which is version 9, is suggested to the customer who wants to run Windows on their Mac.

Explanation

The latest version of Parallels, which is version 9, is suggested to the customer who wants to run Windows on their Mac.

6. We offer a wide product mix that works well for many professional industries including:

Film and Video

Print and photo

Legal

Web design

App Development

Real Estate

Architecture

The given answer lists various professional industries that the company's wide product mix caters to. These industries include Film and Video, Print and photo, Legal, Web design, App Development, Real Estate, and Architecture.

Explanation

The given answer lists various professional industries that the company's wide product mix caters to. These industries include Film and Video, Print and photo, Legal, Web design, App Development, Real Estate, and Architecture.

Submit

7. Collecting a customer's email address into our system offers the customer:

A digital copy of their invoice

Sign them up for the latest deals from MacMall

A free MacMall stylus

A better chance to win the lottery.

By collecting a customer's email address into our system, we can offer them a digital copy of their invoice, which provides convenience and easy access to their purchase records. Additionally, we can sign them up for the latest deals from MacMall, ensuring that they stay updated on any promotions or discounts. Furthermore, we can offer them a free MacMall stylus as a token of appreciation, which can enhance their user experience. However, there is no indication that collecting their email address will give them a better chance to win the lottery.

Explanation

By collecting a customer's email address into our system, we can offer them a digital copy of their invoice, which provides convenience and easy access to their purchase records. Additionally, we can sign them up for the latest deals from MacMall, ensuring that they stay updated on any promotions or discounts. Furthermore, we can offer them a free MacMall stylus as a token of appreciation, which can enhance their user experience. However, there is no indication that collecting their email address will give them a better chance to win the lottery.

Submit