This quiz titled 'Human Resource Management HRM - QP8' assesses understanding of employee grievances, discipline procedures, and their impacts on workplace relationships. It evaluates knowledge of formal grievance steps and the importance of handling complaints effectively.
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To demonstrate that the organisation takes complaints by employees seriously and deals with them professionally and in a business-like manner
To deal with complaints quickly in order to prevent them escalating to a serious or widespread conflict
To prevent disenchanted employees who feel badly or unfairly treated from leaving the organisation
To encourage possible claims against the organisation to an employment tribunal of unfair treatment or discrimination
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Formal written warning
Final written warning
Dismissal
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Employees should know the standards of behaviour and performance that are expected of them and any rules within these
To promote orderly employment relations by ensuring issues are handled fairly, reasonably and consistently
Employees should be given clear indication of where they are falling short of the standards or rules which are being broken
Employees should be given an opportunity to improve before any disciplinary action is taken against them, except in cases of gross misconduct
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