NSW South & Act Regional Training Mar 2010
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Where is the best place to find our Operations Manual?
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Intranet Link
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P Drive.
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On the internet
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In my filing cabinet
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NSW South & ACT Regional Training MAR 2010 quiz assesses knowledge on operations manual location, claim rejection issues, upgrade placement rules, brokered outcome eligibility, and bonus outcome qualifications, essential for operational efficiency in regional settings.
(21).webp "NSW South & Act Regional Training Mar 2010 - Quiz")
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- 2.
Who are the PPS Officers in our Region?
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Peter, Paul & Mary
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Megan, Margaret & Jodie
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Lee, Tracey & Nathan
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Tony, Lee & Dean
Correct Answer
A. Megan, Margaret & JodieExplanation
The correct answer is Megan, Margaret, and Jodie. These individuals are the PPS Officers in our region.Rate this question:
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- 3.
If you make an error with a placement, your PPS Officer will email your manager (cc you) to advise of error. What should you do when this happens?
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Nothing. The PPS office will fix it.
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Get your manager to fix it for you.
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Ignore it.
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Correct the error and reply to the PPS officer within 24 hours.
Correct Answer
A. Correct the error and reply to the PPS officer within 24 hours.Explanation
When you make an error with a placement and your PPS Officer emails your manager to advise of the error, it is important to take responsibility for your mistake. You should correct the error and reply to the PPS officer within 24 hours. Ignoring the email or expecting the PPS office to fix it is not the appropriate course of action. By promptly acknowledging the error and taking steps to rectify it, you demonstrate professionalism and accountability in your work.Rate this question:
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- 4.
What should you consider when referring a job seeker to a Connections Workshop?
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Nothing. We should book all job seekers on a Connections Workshop.
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Whether the job seeker has time to attend the workshop.
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Whether the workshop is commensurate with the jobseeker needs.
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Whether they can bring a friend to the workshop.
Correct Answer
A. Whether the workshop is commensurate with the jobseeker needs.Explanation
When referring a job seeker to a Connections Workshop, it is important to consider whether the workshop is suitable for the job seeker's needs. This means evaluating whether the workshop aligns with the job seeker's goals, skills, and industry preferences. It ensures that the job seeker will receive relevant and beneficial information and resources from the workshop.Rate this question:
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- 5.
The Notice Board should be cleared daily, but when should you ensure it is totally up to date?
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Every Monday
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Whenever my manager nags me
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By Close of Business Fridays
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No need to worry, it will clear itself.
Correct Answer
A. By Close of Business FridaysExplanation
The correct answer is "By Close of Business Fridays." This means that the Notice Board should be cleared and updated before the end of the business day on Fridays. This ensures that the information on the board is current and relevant for the following week.Rate this question:
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- 6.
To ensure that your full time education placement is eligible for a "Brokered" outcome, what must you do?
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Help the job seeker with their enrolment.
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Ensure that the course is included in their EPP before the education placement
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Help the job seeker with purchasing text books.
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Ensure the jobseeker attends supported job search
Correct Answer
A. Ensure that the course is included in their EPP before the education placementExplanation
To ensure that your full time education placement is eligible for a "Brokered" outcome, you must ensure that the course is included in the job seeker's EPP (Employment Pathway Plan) before the education placement. This means that the course must be identified and approved as part of the job seeker's plan for finding and maintaining employment.Rate this question:
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- 7.
How may Principles are there to consider when using Employment Pathway Funds?
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2
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6
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4
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10
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13
Correct Answer
A. 4Explanation
There are four principles to consider when using Employment Pathway Funds.Rate this question:
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- 8.
What must always happen on the administration side of a Connections Workshop? (there may be more that one answer).
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Count of number of Tea/Coffees consumed.
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Attendance records must match invoice amounts.
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Justification and follow up of non attendance.
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Sufficient Documentary Evidence for EPF expenditure
Correct Answer(s)
A. Attendance records must match invoice amounts.
A. Justification and follow up of non attendance.
A. Sufficient Documentary Evidence for EPF expenditureExplanation
On the administration side of a Connections Workshop, it is important for the attendance records to match the invoice amounts. This ensures that the workshop fees are accurately recorded and accounted for. Additionally, the justification and follow-up of non-attendance is necessary to understand the reasons behind it and take appropriate actions if needed. Lastly, having sufficient documentary evidence for EPF expenditure is important for financial transparency and compliance purposes.Rate this question:
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- 9.
What are a things you MUST do when Reverse Marketing? (there may be more than one answer)
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Ensure you have met the job seekere prior to contacting employer and you know their skills.
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Reverse Market more than one job seeker to each vacancy.
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If you get a vacancy ensure you have loaded it into ESS
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Make sure you make employers aware of Campbell Page services so that they contact us if a vacancy arises
Correct Answer(s)
A. Ensure you have met the job seekere prior to contacting employer and you know their skills.
A. If you get a vacancy ensure you have loaded it into ESS
A. Make sure you make employers aware of Campbell Page services so that they contact us if a vacancy arisesExplanation
When engaging in reverse marketing, it is essential to meet the job seeker before contacting the employer to ensure that you are familiar with their skills and qualifications. Additionally, if you come across a vacancy, it is important to load it into ESS, a system that likely helps manage and track job openings. Lastly, making employers aware of Campbell Page services increases the likelihood of them reaching out to the organization when a vacancy arises, potentially leading to more job opportunities for the job seekers.Rate this question:
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- 10.
What are the "3 Golden Rules" to remember when doing an Upgrade Placement? (there may be more than one answer)
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Put an upgrade note in the vacancy
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Assistance in Vacancy & Referral screens
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Ensure you have entered the contact details of the educational institution.
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Upgrade tick and correct Upgrade date
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Make sure the job seeker lets the employer know they have been upgraded.
Correct Answer(s)
A. Put an upgrade note in the vacancy
A. Assistance in Vacancy & Referral screens
A. Upgrade tick and correct Upgrade dateExplanation
The three golden rules to remember when doing an Upgrade Placement are: putting an upgrade note in the vacancy, providing assistance in the Vacancy & Referral screens, and ensuring the upgrade tick and correct upgrade date are entered. These rules help to ensure that the upgrade process is properly documented and communicated to all relevant parties. Additionally, they help to maintain accurate records and facilitate a smooth transition for the job seeker and employer.Rate this question:
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- 11.
What is the purpose of the Notice Board on ESS? (there may be more than one answer).
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No purpose, just a thing that the Manager looks at.
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Reminds us of what actions we may need to take with job seekers.
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Enables us to keep track of job seeker obligations.
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Helps us keep an eye on staff
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Helps us keep on eye on appointments and activities.
Correct Answer(s)
A. Reminds us of what actions we may need to take with job seekers.
A. Enables us to keep track of job seeker obligations.
A. Helps us keep on eye on appointments and activities.Explanation
The Notice Board on ESS serves multiple purposes. It reminds us of the actions we may need to take with job seekers, enabling us to keep track of their obligations. Additionally, it helps us keep an eye on appointments and activities, ensuring that we stay organized and informed.Rate this question:
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- 12.
What is the cut off day for Reverse Marketing fees to be claimed?
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Every Friday
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Every Monday
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2nd Tuesday of each month
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COB Tuesday of pay week.
Correct Answer
A. COB Tuesday of pay week.Explanation
The correct answer is COB Tuesday of pay week. This means that the cut off day for claiming Reverse Marketing fees is the close of business on Tuesday of the pay week. This allows for all necessary documentation and processes to be completed before the end of the pay week, ensuring that fees are properly accounted for and claimed in a timely manner.Rate this question:
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- 13.
Your PPS Officer needs a few documents scanned to the clients folder in order to start the placement checking process. Choose one or more of the following that a PPS Officer may require. (there may be more than one answer)
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Skills Assessment (if not electronic).
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Signed Permission to Share page
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Birth Certificate
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Signed PPS Information & Agreement Form
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Signed Current/New Employment Details Form where possible.
Correct Answer(s)
A. Skills Assessment (if not electronic).
A. Signed Permission to Share page
A. Signed PPS Information & Agreement Form
A. Signed Current/New Employment Details Form where possible.Explanation
A PPS Officer may require the Skills Assessment (if not electronic) document to assess the client's skills for the placement checking process. They may also need the Signed Permission to Share page, as it indicates the client's consent to share their information. Additionally, the PPS Officer may require the Signed PPS Information & Agreement Form, which outlines the terms and conditions of the placement checking process. Lastly, the Signed Current/New Employment Details Form may be needed if available, as it provides information about the client's current or potential employment.Rate this question:
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- 14.
With Rerverse Marketing, what are things you should NOT do? (there is more than one answer).
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Reverse Market an advertised position.
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Reverse Market a position that does not exist.
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Reverse Market a Stream 1 Job Seeker.
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Reverse Market a Pending Job Seeker.
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Reverse Market a Job Seeker who is not job ready.
Correct Answer(s)
A. Reverse Market an advertised position.
A. Reverse Market a Stream 1 Job Seeker.
A. Reverse Market a Pending Job Seeker.
A. Reverse Market a Job Seeker who is not job ready. -
- 15.
If a job seeker is tracking for a pathway outcome, what does a hub officer need to do in regards to keeping in contact with the jobseeker? (there may be more than one answer).
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Nothing. The PPS officer will contact the job seeker.
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Maintain regular contact, as the job seeker is still receving income support.
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Assist and motivate the job seeker in to requesting more work from employer or applying for other work.
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Work with the IPM in trying to increase the job seeker's employment.
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Try and get job seeker to play sport in their spare time.
Correct Answer(s)
A. Maintain regular contact, as the job seeker is still receving income support.
A. Assist and motivate the job seeker in to requesting more work from employer or applying for other work.
A. Work with the IPM in trying to increase the job seeker's employment.Explanation
The hub officer needs to maintain regular contact with the job seeker because they are still receiving income support. They also need to assist and motivate the job seeker in requesting more work from their employer or applying for other work. Additionally, the hub officer should work with the IPM (presumably an acronym for an organization or program) to try and increase the job seeker's employment.Rate this question:
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- 16.
To qualify for a Bonus Outcome payment, what must happen? (there may be more than one anwer)
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The job seeker must have completed a minimum Certficate II of a Qualifying Training Course within 12 months of the employment placement.
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The Qualifying Training Course must be entered as an activity in ESS prior to employment placement.
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The Qualifying Training Course must be directly related to employment placement.
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There are no bonus outcome payments
Correct Answer(s)
A. The job seeker must have completed a minimum Certficate II of a Qualifying Training Course within 12 months of the employment placement.
A. The Qualifying Training Course must be entered as an activity in ESS prior to employment placement.
A. The Qualifying Training Course must be directly related to employment placement.Explanation
To qualify for a Bonus Outcome payment, the job seeker must have completed a minimum Certificate II of a Qualifying Training Course within 12 months of the employment placement. Additionally, the Qualifying Training Course must be entered as an activity in ESS prior to the employment placement and must be directly related to the employment placement.Rate this question:
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- 17.
What is the difference between a Qualifying Training Course and Qualifying Education Course? (there may be more than one answer)
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A Qualifying Training Course will assist with getting a bonus Outcome claim.
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There is no difference.
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A Qualifying Educaton Course refers to a course that meets outcome requirements.
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With a Qualifying Training Course the job seeker doesnt need to finish the course.
Correct Answer(s)
A. A Qualifying Training Course will assist with getting a bonus Outcome claim.
A. A Qualifying Educaton Course refers to a course that meets outcome requirements.Explanation
A Qualifying Training Course will assist with getting a bonus Outcome claim because it provides additional training or skills that can enhance a job seeker's qualifications and increase their chances of meeting the outcome requirements. On the other hand, a Qualifying Education Course refers to a course that specifically meets the outcome requirements, indicating that it is designed to provide the necessary knowledge or qualifications needed for a particular outcome. Therefore, there is a difference between the two types of courses based on their purpose and the benefits they offer to job seekers.Rate this question:
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- 18.
What are common problem/s that may result in an outcome claim being rejected. (there may be more than one answer)
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Incorrect start date on placement
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Labour Hire placement correctly entered.
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Contradictory comments
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Unable to demonstrate direct assistance for an upgrade placement
Correct Answer(s)
A. Incorrect start date on placement
A. Contradictory comments
A. Unable to demonstrate direct assistance for an upgrade placementExplanation
The common problems that may result in an outcome claim being rejected are: incorrect start date on placement, contradictory comments, and inability to demonstrate direct assistance for an upgrade placement. These issues can create inconsistencies or lack of evidence in the claim, leading to its rejection.Rate this question:
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Current Version
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Jun 05, 2023Quiz Edited by
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Feb 25, 2010Quiz Created by
Nswsouth&act
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