1.
One way to plan daily activities is to make a ___________________ for the day and assign priorities and timelines for each activity.
2.
The ______________ rule can be a very useful tool to help you manage your work effectively. The rule states that the relationship between input and output is rarely, if ever, balanced.
3.
Effective time management requires you to:
1. Set clear objectives
2. Identify goals and assign priorities so that you can plan the best way to use your time.
A. 
B. 
C. 
D. 
4.
In beginning your day you should review your daily “to-do-list’ to map out your day’s activities and at the end of the day you should prepare a new list for the following day reviewing:
1. Master action list
2. Appointment calendar
3. Project deadlines
4. Phone calls and/or follow-ups
5. Lists of items not done that day
A. 
B. 
C. 
D. 
5.
How do you prioritize?
1. Break down assignments into smaller component tasks
2. Rate each task according to its level of importance based on organizational guidelines
A. 
B. 
C. 
D. 
6.
Strategies for Prioritizing include:
1. The 80/20 Rule
2. The urgent and important method
3. The ABC Method
A. 
B. 
C. 
D. 
7.
The ABC method requires you to rank each task according to whether it’s something you:
1. must do
2. should do
3. could do
4. would like to do
A. 
B. 
C. 
D. 
8.
The key to effective time management is knowing what you need to accomplish on a daily basis and focusing on the tasks that are most important.
9.
In beginning your day you should review your daily “to-do-list’ to map out your day’s activities and at the end of the day you should prepare a new list for the following day.
10.
The urgent and important method or prioritizing requires you to sort tasks into categories and rate them according to the level of priority.
11.
Being a member of a team gives you a feeling of empowerment
12.
A successful team not only knows where it is going, it knows when it has arrived.
13.
The benefits of teams to the organization include:
1. A greater amount of shared knowledge and experience
2. A wider range of perspectives and insights
3. More creativity
4. Greater likelihood that errors will be recognized
5. Better decision making and problem solving
6. Greater motivation for employees to get involved
A. 
B. 
C. 
D. 
E. 
14.
Team roles can be either formal or informal. _______________ roles have stated and explicit responsibilities.
15.
When identifying tasks and setting goals, you should make sure they meet the following criteria:
1. Specific action to be taken is clearly described
2. Resources to complete tasks are clearly identified and allocated
3. Clear, meaningful measurement is provided
4. A completion date or time frame for completion is included
A. 
B. 
C. 
D. 
16.
Five steps you need to take to give clear feedback:
A. 
State the purpose of the feedback
B. 
Explain that you are the team leader
C. 
Describe your observations and perceptions
D. 
Listen to the other person’s views
E. 
Jointly agree on action to be taken
F. 
Summarize your discussions and show appreciation
17.
The purpose of giving feedback is to improve the situation or performance
18.
Five steps to receive accurate feedback:
A. 
Listen with the intent to clearly understand the feedback
B. 
C. 
Share your own views on the situation
D. 
Jointly discuss and agree on possible ways for a solution
E. 
F. 
19.
Feedback is a two-way process, you must not only be good at giving feedback, but must also be good at receiving it.