Employee Grievance Trivia Quiz

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| By Sarah Russ
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Sarah Russ
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Quizzes Created: 3 | Total Attempts: 3,263
Questions: 10 | Attempts: 2,630

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Employee Grievance Trivia Quiz - Quiz



Employee grievance management is an essential procedure that needs to be dealt with in any workplace. Our ' Employee Grievance Trivia Quiz ' tests your knowledge about it. The workplace is a tremendous opportunity to meet new people; however, schedule & personality conflicts can cause lots of distress. Take the quiz below and see how much you know about employee grievance management. If you're an HR trainee, this quiz is an excellent opportunity to learn; moreover, this quiz can be taken by any individual who wishes to learn more about healthy workplace culture. Good Luck!


Questions and Answers
  • 1. 

    After the investigation of a complaint, the results will be documented and a copy of the decision will be sent to the staff member who reported the complaint and the reported offender within            days of completion of the investigation, along with information on how to appeal the decision if appropriate. 

    • A.

      Five

    • B.

      Seven

    • C.

      Ten

    Correct Answer
    B. Seven
    Explanation
    After the investigation of a complaint, the results will be documented and a copy of the decision will be sent to the staff member who reported the complaint and the reported offender within seven days of completion of the investigation, along with information on how to appeal the decision if appropriate.

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  • 2. 

    Formal communication channels that are used for resolving employee grievances are called what?

    • A.

      Grievances procedures

    • B.

      Grievances attribution

    • C.

      Grievances ratification

    • D.

      None of the above

    Correct Answer
    A. Grievances procedures
    Explanation
    Formal communication channels that are used for resolving employee grievances are called "Grievances procedures". This term refers to the established protocols and steps that organizations have in place to address and resolve employee complaints or concerns. These procedures typically involve a structured process for employees to voice their grievances, such as filing a formal complaint, and outline the steps that management will take to investigate and address the issue. By having clear and defined procedures, organizations can ensure that employee grievances are handled in a fair and consistent manner.

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  • 3. 

    If an employee is uncomfortable submitting a grievance to their supervisor he or she is free to submit it to:

    • A.

      A manager

    • B.

      An administrator

    • C.

      A Board Member

    • D.

      The Compliance Officer

    Correct Answer(s)
    A. A manager
    B. An administrator
    C. A Board Member
    D. The Compliance Officer
    Explanation
    If an employee is uncomfortable submitting a grievance to their supervisor, they have the option to submit it to a manager, an administrator, a Board Member, or the Compliance Officer. This ensures that the employee has multiple avenues to report their concerns, allowing them to choose the person they feel most comfortable approaching. By providing various options, the organization promotes a culture of transparency and accountability, ensuring that employees can voice their grievances without fear of retaliation or bias.

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  • 4. 

    In the event an employee believes that he or she has been aggrieved, the employee has       business days from the date on which the incident occurred to submit a written statement of the grievance to the employee’s immediate non-clinical supervisor for resolution.

    • A.

      Five

    • B.

      Ten

    • C.

      Two

    • D.

      Seven

    Correct Answer
    B. Ten
    Explanation
    If an employee believes they have been aggrieved, they have ten business days to submit a written statement of the grievance to their immediate non-clinical supervisor for resolution.

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  • 5. 

    Staff members, including any staff member determined to be an offender, may appeal any decision reached as a result of the investigation of a grievance complaint by providing additional information that may not have been considered as part of the original investigation.  

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    Staff members, including those who are found to be offenders, have the right to appeal any decision made after the investigation of a grievance complaint. They can do this by providing additional information that may not have been taken into account during the original investigation. This means that even if a staff member is determined to be at fault, they still have the opportunity to present new evidence or arguments that could potentially change the outcome of the decision. Therefore, the statement is true.

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  • 6. 

    If a complaint is deemed to have merit, appropriate corrective remedies will immediately be made that address the specific issues outlined in the complaint.  In addition, appropriate disciplinary action may also be taken against the offender, up to and including termination of employment.  All corrective measures and/or disciplinary actions taken will be documented and included in the personnel file of the offender.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    If a complaint is deemed to have merit, appropriate corrective remedies will be made and specific issues outlined in the complaint will be addressed. Additionally, disciplinary action may be taken against the offender, including termination of employment. All corrective measures and disciplinary actions will be documented and included in the personnel file of the offender. This suggests that the statement is true, as it accurately describes the actions that will be taken in response to a complaint with merit.

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  • 7. 

    Information received about grievances will be handled in a responsible manner and will be kept confidential, even if the disclosure of such information is needed for the investigation of the complaint. 

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    The information received about grievances will not be handled in a responsible manner and will not be kept confidential, even if the disclosure of such information is needed for the investigation of the complaint.

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  • 8. 

    Grievances can be generated in the following area(s):

    • A.

      Violation of personnel practices

    • B.

      Disagreement with disciplinary action which has been taken

    • C.

      All of the above

    • D.

      None of the above

    Correct Answer
    C. All of the above
    Explanation
    The correct answer is "All of the above." Grievances can be generated in the areas of violation of personnel practices and disagreement with disciplinary action. This means that if there is a violation of personnel practices or if someone disagrees with disciplinary action taken, they can file a grievance. Therefore, all of the options provided are valid areas for generating grievances.

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  • 9. 

    Grievances will be investigated within           days by the person who received the complaint or, if appropriate, by the Compliance Officer. 

    • A.

      Seven

    • B.

      Ten

    • C.

      Fourteen

    • D.

      Three

    Correct Answer
    A. Seven
    Explanation
    Grievances will be investigated within seven days by the person who received the complaint or, if appropriate, by the Compliance Officer. This means that the investigation process for grievances will be completed within a period of seven days.

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  • 10. 

    The training method, which essentially combines on-the-job training and classroom training, is called

    • A.

      Internships

    • B.

      Distance learning

    • C.

      School to work transition

    • D.

      Training period

    Correct Answer
    C. School to work transition
    Explanation
    The correct answer is "School to work transition." This term refers to a training method that combines both on-the-job training and classroom training. It signifies the transition from a school or educational setting to the work environment, where individuals gain practical experience and knowledge through a combination of hands-on learning and formal instruction.

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Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Aug 31, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Feb 03, 2014
    Quiz Created by
    Sarah Russ
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