Second part to the book for the NCCT test
Fax machine
Wire service
Office scanner
Copy machine
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Caller's return phone number
Caller's drivers license #
Caller's name
Current days date
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Refuse to talk to patients who are complaining; the doctor should handle them
If the patient is angry, match his/her anger level, and s/he will calm down
Take all complaints seriously and take thorough notes
No correct answer
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Can the system be cost effective
How well written the manual is
How easy the system is to operate
How many documents the system will handle
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Speak loudly so they will understand
Encourage them to speak English
Show respect for their culture
Refrain from making eye contact
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Non-verbal communication
Written communication
Verbal communication
All answers are correct
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Are used with the control key
Correct typing mistakes
Start the machine
Move the cursor, right, left, up or down
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Coding
Diagnostic numbering
Word manipulation
Classification
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Batch
Saved disc
Backup
Copy
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Grammar
Etiquette
Punctuation
Forum
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Third
Second
Fourth
First
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Right justified
At the left hand margin
Indented 5 spaces
Equally spaced vertically
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Hardware
Processing equipment
Visual displays
Software
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Asterisk
None
Comma
Colon
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Fourths face-down
Half vertically
Half hoizontally
Thirds face-up
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Database management
Word processing
Research
Electronic scheduling
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Release any anger
Finish up with previous call
Smile
Screen the call with caller ID
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Disc space
Software
Hardware
Ram
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Ask if they need assistance before giving assistance
Do not rush them
Speak loudly
Provide ample space for patients using assistive devices for mobility
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Ask if you may put the caller on hold
Obtain a return phone number
Wait for the caller to confirm they can wait
All answers are correct
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Fourth
Third
First
Second
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Third
Second
Fourth
First
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Fourth
Second
First
Third
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Initial each piece of opened mail
Open only mail marked "personal"
attach the envelope to the correspondence
All answers are correct
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Quiz Review Timeline (Updated): Mar 22, 2023 +
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