NCCT Medical Assissting 2011version For Test 2012 M.O.M. A&b
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The computer key DEL comman means________
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Directory
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Delete
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Discard
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Deliver
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Second part to the book for the NCCT test
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- 2.
What office instrument is designed to receive and send printed documents via the telephone?
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Fax machine
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Wire service
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Office scanner
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Copy machine
Correct Answer
A. Fax machineExplanation
A fax machine is an office instrument that is specifically designed to send and receive printed documents via the telephone. It uses a telephone line to transmit scanned images or documents to another fax machine, which then prints out a copy of the document. This technology allows for the quick and convenient sharing of physical documents without the need for physical transportation.Rate this question:
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- 3.
Which one of the following items is not needed when taking a routine phone message?
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Caller's return phone number
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Caller's drivers license #
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Caller's name
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Current days date
Correct Answer
A. Caller's drivers license #Explanation
When taking a routine phone message, the caller's driver's license number is not needed. This information is not relevant or necessary for a routine phone message, as it is not directly related to the purpose of the message or the communication being conveyed. The caller's name, return phone number, and the current day's date are typically the essential details required for a routine phone message.Rate this question:
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- 4.
When handling a patient complaint which one of the following would be most appropriate?
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Refuse to talk to patients who are complaining; the doctor should handle them
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If the patient is angry, match his/her anger level, and s/he will calm down
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Take all complaints seriously and take thorough notes
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No correct answer
Correct Answer
A. Take all complaints seriously and take thorough notesExplanation
Taking all complaints seriously and taking thorough notes would be the most appropriate response when handling a patient complaint. This approach shows empathy and respect towards the patient's concerns, and ensures that their complaint is properly documented for further investigation or resolution. It also demonstrates a commitment to providing quality care and addressing any issues that may arise.Rate this question:
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- 5.
Referring to computers, the term "user friendly" refers to
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Can the system be cost effective
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How well written the manual is
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How easy the system is to operate
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How many documents the system will handle
Correct Answer
A. How easy the system is to operateExplanation
The term "user friendly" in the context of computers refers to how easy the system is to operate. This means that the system is designed in a way that allows users to navigate and interact with it without difficulty or confusion. A user-friendly system typically has intuitive interfaces, clear instructions, and minimal learning curve, enabling users to perform tasks efficiently and effectively.Rate this question:
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- 6.
When working with patients from a culture different than your own, one should_______
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Speak loudly so they will understand
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Encourage them to speak English
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Show respect for their culture
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Refrain from making eye contact
Correct Answer
A. Show respect for their cultureExplanation
When working with patients from a culture different than your own, it is important to show respect for their culture. This means being sensitive to their customs, beliefs, and values, and adapting your approach accordingly. By showing respect for their culture, you can build trust and rapport with the patient, which can lead to better communication and more effective healthcare outcomes. It is not appropriate to speak loudly assuming they will understand or to encourage them to speak English if it is not their first language. Refraining from making eye contact may be seen as disrespectful in many cultures.Rate this question:
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- 7.
Body language, body posture, space and distance are all examples of______
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Non-verbal communication
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Written communication
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Verbal communication
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All answers are correct
Correct Answer
A. Non-verbal communicationExplanation
Body language, body posture, space, and distance are all forms of communication that do not involve the use of words or language. These non-verbal cues can convey messages, emotions, and intentions without the need for verbal communication. Therefore, the correct answer is non-verbal communication.Rate this question:
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- 8.
The computer's directional arrow keys_______
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Are used with the control key
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Correct typing mistakes
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Start the machine
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Move the cursor, right, left, up or down
Correct Answer
A. Move the cursor, right, left, up or downExplanation
The computer's directional arrow keys are used to move the cursor in different directions - right, left, up, or down. These keys are commonly used for navigation purposes, allowing users to easily move around within a document or on a webpage.Rate this question:
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- 9.
The process of changing words into numbers so that comuputers can be used in processing insurance claims is called______
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Coding
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Diagnostic numbering
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Word manipulation
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Classification
Correct Answer
A. CodingExplanation
The process of changing words into numbers is called coding. This is done in order to enable computers to process insurance claims efficiently. Coding involves assigning numerical values or codes to specific words or data, which allows for easier storage, retrieval, and analysis of information. It is an essential step in computer programming and data processing.Rate this question:
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- 10.
Making a duplicate file to protect computer information from being lost is called making a ________
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Batch
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Saved disc
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Backup
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Copy
Correct Answer
A. BackupExplanation
Making a duplicate file to protect computer information from being lost is commonly referred to as creating a backup. A backup is a copy of important data that can be used to restore the original files in case of data loss or system failure. This practice ensures that valuable information is safeguarded and can be easily recovered if needed.Rate this question:
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- 11.
_______is the study of words and their relationship to other words in a sentence.
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Grammar
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Etiquette
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Punctuation
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Forum
Correct Answer
A. GrammarExplanation
Grammar is the study of words and their relationship to other words in a sentence. It involves understanding the rules and structures of a language, such as how words are formed, how they are used in sentences, and how they relate to one another. By studying grammar, one can gain a deeper understanding of language and improve their ability to communicate effectively.Rate this question:
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- 12.
An incoming call should be answered by the _______ ring
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Third
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Second
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Fourth
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First
Correct Answer
A. ThirdExplanation
An incoming call should be answered by the third ring because typically, it is considered polite to answer a call within the first few rings. Waiting until the third ring allows the recipient enough time to answer without appearing too eager or too slow to respond. Additionally, answering too quickly may give the impression that the recipient has been eagerly waiting for the call, while answering too late may make the caller feel ignored or unimportant. Therefore, answering on the third ring strikes a balance and is generally considered appropriate phone etiquette.Rate this question:
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- 13.
A business letter written in full block syle will have all lines______
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Right justified
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At the left hand margin
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Indented 5 spaces
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Equally spaced vertically
Correct Answer
A. At the left hand marginExplanation
A business letter written in full block style will have all lines aligned at the left hand margin. This means that each line of the letter, including the date, recipient's address, salutation, body paragraphs, closing, and signature, will start at the left margin of the page. There will be no indentation or right justification. This format creates a clean and professional look for the letter, making it easy to read and understand.Rate this question:
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- 14.
A computer monitor, hard drive, and printer are known as
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Hardware
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Processing equipment
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Visual displays
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Software
Correct Answer
A. HardwareExplanation
The correct answer is hardware because a computer monitor, hard drive, and printer are physical components of a computer system. They are tangible devices that can be seen and touched, and they are essential for the functioning of a computer. Software, on the other hand, refers to the programs and instructions that run on the hardware to perform specific tasks.Rate this question:
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- 15.
When writing a buisness letter, the salutation of a letter should be followed by which punctuation mark?
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Asterisk
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None
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Comma
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Colon
Correct Answer
A. ColonExplanation
In a business letter, the salutation is followed by a colon. This punctuation mark is used to indicate that the salutation is completed and the body of the letter will begin. The colon helps to separate the greeting from the main content of the letter, providing clarity and structure to the overall format.Rate this question:
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- 16.
A letter should be folded in______ using a #10 envelope?
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Fourths face-down
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Half vertically
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Half hoizontally
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Thirds face-up
Correct Answer
A. Thirds face-upExplanation
When a letter is folded in thirds face-up, it means that the letter is folded into three equal parts with the front side of the paper facing up. This is a common folding method used when inserting a letter into a #10 envelope. The thirds face-up fold allows for easy insertion and ensures that the recipient will see the front side of the letter when they open the envelope.Rate this question:
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- 17.
A system whereby large quantities of data can be accessed, searched, sorted, and arranged very rapidly by computer is called a(n)_______system
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Database management
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Word processing
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Research
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Electronic scheduling
Correct Answer
A. Database managementExplanation
A database management system is a system that allows for efficient storage, organization, and retrieval of large amounts of data. It enables users to access, search, sort, and arrange data quickly and effectively using computer technology. This system is essential for managing and maintaining data in various industries and sectors, making it the correct answer to the given question.Rate this question:
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- 18.
Prior to answering an incoming call the medical assistant should
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Release any anger
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Finish up with previous call
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Smile
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Screen the call with caller ID
Correct Answer
A. SmileExplanation
The correct answer is to smile. Smiling before answering an incoming call is important as it helps create a positive and friendly impression on the caller. It can also help to improve the overall tone of the conversation and make the caller feel more comfortable and at ease. Additionally, smiling can also have a positive impact on the medical assistant's own mood and demeanor, allowing them to provide better customer service.Rate this question:
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- 19.
The term for the technology that tells a computer what to do is known as the _____
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Disc space
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Software
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Hardware
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Ram
Correct Answer
A. SoftwareExplanation
The term for the technology that tells a computer what to do is known as software. Software refers to the programs, applications, and instructions that enable a computer to perform specific tasks or operations. It includes the operating system, utility programs, and application software that are installed on a computer. Software acts as an intermediary between the user and the hardware, allowing users to interact with the computer and perform various functions.Rate this question:
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- 20.
When caring for patients with physical disabilities, which of these is not an appropriate consideration for most?
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Ask if they need assistance before giving assistance
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Do not rush them
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Speak loudly
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Provide ample space for patients using assistive devices for mobility
Correct Answer
A. Speak loudlyExplanation
Speaking loudly is not an appropriate consideration for most patients with physical disabilities. Many patients with physical disabilities may have no hearing impairments, and speaking loudly may be seen as condescending or disrespectful. It is important to treat patients with physical disabilities with dignity and respect, and speaking at a normal volume is usually sufficient for effective communication.Rate this question:
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- 21.
Before placing a telephone caller on hold it is appropriate to______
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Ask if you may put the caller on hold
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Obtain a return phone number
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Wait for the caller to confirm they can wait
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All answers are correct
Correct Answer
A. All answers are correctExplanation
Before placing a telephone caller on hold, it is appropriate to ask if you may put the caller on hold, obtain a return phone number, and wait for the caller to confirm they can wait. All of these actions demonstrate courtesy and respect for the caller's time and needs. Asking for permission shows politeness, obtaining a return phone number ensures the ability to follow up if the call gets disconnected, and waiting for confirmation ensures that the caller is willing to wait on hold.Rate this question:
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- 22.
Business or handwritten mail that weighs less than 11 ounces is known as_______class mail
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Fourth
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Third
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First
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Second
Correct Answer
A. FirstExplanation
Business or handwritten mail that weighs less than 11 ounces is known as first-class mail. This class of mail is typically used for sending personal correspondence, invoices, and small packages. First-class mail receives priority treatment in terms of delivery speed and is subject to higher postage rates compared to other classes of mail. It is often considered the most reliable and efficient option for sending time-sensitive or important documents.Rate this question:
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- 23.
Parcel post or ______class mail is used for bound printed matter, film, and sound recordings.
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Third
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Second
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Fourth
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First
Correct Answer
A. FourthExplanation
Parcel post or fourth class mail is used for bound printed matter, film, and sound recordings. This class of mail is typically used for items that are not time-sensitive and can tolerate longer delivery times. It is often the most cost-effective option for sending items that are larger or heavier in nature. The fourth class mail allows for the shipment of various types of media and printed materials, making it suitable for bound printed matter, film, and sound recordings.Rate this question:
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- 24.
A newsletter that weighs less than one pound would be considered ______class mail.
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Fourth
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Second
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First
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Third
Correct Answer
A. ThirdExplanation
A newsletter that weighs less than one pound would be considered third class mail. The United States Postal Service categorizes mail into different classes based on weight, size, and content. Third class mail, also known as Standard Mail, is typically used for advertisements, catalogs, and other bulk mailings. It is the least expensive class of mail and has a longer delivery time compared to first class mail. Therefore, a lightweight newsletter would fall under the third class mail category.Rate this question:
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- 25.
When handling incomming mail the medical assistant should
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Initial each piece of opened mail
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Open only mail marked "personal"
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attach the envelope to the correspondence
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All answers are correct
Correct Answer
A. All answers are correctExplanation
The correct answer is "all answers are correct" because when handling incoming mail, it is important for the medical assistant to initial each piece of opened mail to indicate that it has been reviewed. They should also open only mail marked "personal" to ensure that they are respecting the privacy of the recipient. Additionally, attaching the envelope to the correspondence is necessary for documentation purposes and to maintain a record of the original mailing address. Therefore, all of these actions are correct and should be followed by the medical assistant when handling incoming mail.Rate this question:
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Current Version
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Mar 22, 2023Quiz Edited by
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Nov 28, 2012Quiz Created by
Mjhernandez99
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