NCCT Medical Assissting 2011version For Test 2012 M.O.M. A&b

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NCCT Quizzes & Trivia

Second part to the book for the NCCT test


Questions and Answers
  • 1. 

    A system whereby large quantities of data can be accessed, searched, sorted, and arranged very rapidly by computer is called a(n)_______system

    • A.

      Database management

    • B.

      Word processing

    • C.

      Research

    • D.

      Electronic scheduling

    Correct Answer
    A. Database management
    Explanation
    A database management system is a system that allows for efficient storage, organization, and retrieval of large amounts of data. It enables users to access, search, sort, and arrange data quickly and effectively using computer technology. This system is essential for managing and maintaining data in various industries and sectors, making it the correct answer to the given question.

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  • 2. 

    The computer's directional arrow keys_______

    • A.

      Are used with the control key

    • B.

      Correct typing mistakes

    • C.

      Start the machine

    • D.

      Move the cursor, right, left, up or down

    Correct Answer
    D. Move the cursor, right, left, up or down
    Explanation
    The computer's directional arrow keys are used to move the cursor in different directions - right, left, up, or down. These keys are commonly used for navigation purposes, allowing users to easily move around within a document or on a webpage.

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  • 3. 

    The term for the technology that tells a computer what to do is known as the _____

    • A.

      Disc space

    • B.

      Software

    • C.

      Hardware

    • D.

      Ram

    Correct Answer
    B. Software
    Explanation
    The term for the technology that tells a computer what to do is known as software. Software refers to the programs, applications, and instructions that enable a computer to perform specific tasks or operations. It includes the operating system, utility programs, and application software that are installed on a computer. Software acts as an intermediary between the user and the hardware, allowing users to interact with the computer and perform various functions.

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  • 4. 

    The computer key DEL comman means________

    • A.

      Directory

    • B.

      Delete

    • C.

      Discard

    • D.

      Deliver

    Correct Answer
    B. Delete
    Explanation
    The computer key DEL command refers to the action of deleting. When the DEL key is pressed, it is used to remove or erase a selected file, folder, or text from a computer system. Therefore, the correct answer is "delete."

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  • 5. 

    A computer monitor, hard drive, and printer are known as

    • A.

      Hardware

    • B.

      Processing equipment

    • C.

      Visual displays

    • D.

      Software

    Correct Answer
    A. Hardware
    Explanation
    The correct answer is hardware because a computer monitor, hard drive, and printer are physical components of a computer system. They are tangible devices that can be seen and touched, and they are essential for the functioning of a computer. Software, on the other hand, refers to the programs and instructions that run on the hardware to perform specific tasks.

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  • 6. 

    When writing a buisness letter, the salutation of a letter should be followed by which punctuation mark?

    • A.

      Asterisk

    • B.

      None

    • C.

      Comma

    • D.

      Colon

    Correct Answer
    D. Colon
    Explanation
    In a business letter, the salutation is followed by a colon. This punctuation mark is used to indicate that the salutation is completed and the body of the letter will begin. The colon helps to separate the greeting from the main content of the letter, providing clarity and structure to the overall format.

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  • 7. 

    The process of changing words into numbers so that comuputers can be used in processing insurance claims is called______

    • A.

      Coding

    • B.

      Diagnostic numbering

    • C.

      Word manipulation

    • D.

      Classification

    Correct Answer
    A. Coding
    Explanation
    The process of changing words into numbers is called coding. This is done in order to enable computers to process insurance claims efficiently. Coding involves assigning numerical values or codes to specific words or data, which allows for easier storage, retrieval, and analysis of information. It is an essential step in computer programming and data processing.

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  • 8. 

    Making a duplicate file to protect computer information from being lost is called making a ________

    • A.

      Batch

    • B.

      Saved disc

    • C.

      Backup

    • D.

      Copy

    Correct Answer
    C. Backup
    Explanation
    Making a duplicate file to protect computer information from being lost is commonly referred to as creating a backup. A backup is a copy of important data that can be used to restore the original files in case of data loss or system failure. This practice ensures that valuable information is safeguarded and can be easily recovered if needed.

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  • 9. 

    Referring to computers, the term "user friendly" refers to

    • A.

      Can the system be cost effective

    • B.

      How well written the manual is

    • C.

      How easy the system is to operate

    • D.

      How many documents the system will handle

    Correct Answer
    C. How easy the system is to operate
    Explanation
    The term "user friendly" in the context of computers refers to how easy the system is to operate. This means that the system is designed in a way that allows users to navigate and interact with it without difficulty or confusion. A user-friendly system typically has intuitive interfaces, clear instructions, and minimal learning curve, enabling users to perform tasks efficiently and effectively.

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  • 10. 

    A newsletter that weighs less than one pound would be considered ______class mail.

    • A.

      Fourth

    • B.

      Second

    • C.

      First

    • D.

      Third

    Correct Answer
    D. Third
    Explanation
    A newsletter that weighs less than one pound would be considered third class mail. The United States Postal Service categorizes mail into different classes based on weight, size, and content. Third class mail, also known as Standard Mail, is typically used for advertisements, catalogs, and other bulk mailings. It is the least expensive class of mail and has a longer delivery time compared to first class mail. Therefore, a lightweight newsletter would fall under the third class mail category.

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  • 11. 

    A business letter written in full block syle will have all lines______

    • A.

      Right justified

    • B.

      At the left hand margin

    • C.

      Indented 5 spaces

    • D.

      Equally spaced vertically

    Correct Answer
    B. At the left hand margin
    Explanation
    A business letter written in full block style will have all lines aligned at the left hand margin. This means that each line of the letter, including the date, recipient's address, salutation, body paragraphs, closing, and signature, will start at the left margin of the page. There will be no indentation or right justification. This format creates a clean and professional look for the letter, making it easy to read and understand.

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  • 12. 

    Before placing a telephone caller on hold it is appropriate to______

    • A.

      Ask if you may put the caller on hold

    • B.

      Obtain a return phone number

    • C.

      Wait for the caller to confirm they can wait

    • D.

      All answers are correct

    Correct Answer
    D. All answers are correct
    Explanation
    Before placing a telephone caller on hold, it is appropriate to ask if you may put the caller on hold, obtain a return phone number, and wait for the caller to confirm they can wait. All of these actions demonstrate courtesy and respect for the caller's time and needs. Asking for permission shows politeness, obtaining a return phone number ensures the ability to follow up if the call gets disconnected, and waiting for confirmation ensures that the caller is willing to wait on hold.

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  • 13. 

    What office instrument is designed to receive and send printed documents via the telephone?

    • A.

      Fax machine

    • B.

      Wire service

    • C.

      Office scanner

    • D.

      Copy machine

    Correct Answer
    A. Fax machine
    Explanation
    A fax machine is an office instrument that is specifically designed to send and receive printed documents via the telephone. It uses a telephone line to transmit scanned images or documents to another fax machine, which then prints out a copy of the document. This technology allows for the quick and convenient sharing of physical documents without the need for physical transportation.

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  • 14. 

    Which one of the following items is not needed when taking a routine phone message?

    • A.

      Caller's return phone number

    • B.

      Caller's drivers license #

    • C.

      Caller's name

    • D.

      Current days date

    Correct Answer
    B. Caller's drivers license #
    Explanation
    When taking a routine phone message, the caller's driver's license number is not needed. This information is not relevant or necessary for a routine phone message, as it is not directly related to the purpose of the message or the communication being conveyed. The caller's name, return phone number, and the current day's date are typically the essential details required for a routine phone message.

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  • 15. 

    Parcel post or ______class mail is used for bound printed matter, film, and sound recordings.

    • A.

      Third

    • B.

      Second

    • C.

      Fourth

    • D.

      First

    Correct Answer
    C. Fourth
    Explanation
    Parcel post or fourth class mail is used for bound printed matter, film, and sound recordings. This class of mail is typically used for items that are not time-sensitive and can tolerate longer delivery times. It is often the most cost-effective option for sending items that are larger or heavier in nature. The fourth class mail allows for the shipment of various types of media and printed materials, making it suitable for bound printed matter, film, and sound recordings.

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  • 16. 

    Prior to answering an incoming call the medical assistant should

    • A.

      Release any anger

    • B.

      Finish up with previous call

    • C.

      Smile

    • D.

      Screen the call with caller ID

    Correct Answer
    C. Smile
    Explanation
    The correct answer is to smile. Smiling before answering an incoming call is important as it helps create a positive and friendly impression on the caller. It can also help to improve the overall tone of the conversation and make the caller feel more comfortable and at ease. Additionally, smiling can also have a positive impact on the medical assistant's own mood and demeanor, allowing them to provide better customer service.

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  • 17. 

    Business or handwritten mail that weighs less than 11 ounces is known as_______class mail

    • A.

      Fourth

    • B.

      Third

    • C.

      First

    • D.

      Second

    Correct Answer
    C. First
    Explanation
    Business or handwritten mail that weighs less than 11 ounces is known as first-class mail. This class of mail is typically used for sending personal correspondence, invoices, and small packages. First-class mail receives priority treatment in terms of delivery speed and is subject to higher postage rates compared to other classes of mail. It is often considered the most reliable and efficient option for sending time-sensitive or important documents.

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  • 18. 

    An incoming call should be answered by the _______ ring

    • A.

      Third

    • B.

      Second

    • C.

      Fourth

    • D.

      First

    Correct Answer
    A. Third
    Explanation
    An incoming call should be answered by the third ring because typically, it is considered polite to answer a call within the first few rings. Waiting until the third ring allows the recipient enough time to answer without appearing too eager or too slow to respond. Additionally, answering too quickly may give the impression that the recipient has been eagerly waiting for the call, while answering too late may make the caller feel ignored or unimportant. Therefore, answering on the third ring strikes a balance and is generally considered appropriate phone etiquette.

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  • 19. 

    When caring for patients with physical disabilities, which of these is not an appropriate consideration for most?

    • A.

      Ask if they need assistance before giving assistance

    • B.

      Do not rush them

    • C.

      Speak loudly

    • D.

      Provide ample space for patients using assistive devices for mobility

    Correct Answer
    C. Speak loudly
    Explanation
    Speaking loudly is not an appropriate consideration for most patients with physical disabilities. Many patients with physical disabilities may have no hearing impairments, and speaking loudly may be seen as condescending or disrespectful. It is important to treat patients with physical disabilities with dignity and respect, and speaking at a normal volume is usually sufficient for effective communication.

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  • 20. 

    _______is the study of words and their relationship to other words in a sentence.

    • A.

      Grammar

    • B.

      Etiquette

    • C.

      Punctuation

    • D.

      Forum

    Correct Answer
    A. Grammar
    Explanation
    Grammar is the study of words and their relationship to other words in a sentence. It involves understanding the rules and structures of a language, such as how words are formed, how they are used in sentences, and how they relate to one another. By studying grammar, one can gain a deeper understanding of language and improve their ability to communicate effectively.

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  • 21. 

    When handling incomming mail the medical assistant should

    • A.

      Initial each piece of opened mail

    • B.

      Open only mail marked "personal"

    • C.

      attach the envelope to the correspondence

    • D.

      All answers are correct

    Correct Answer
    D. All answers are correct
    Explanation
    The correct answer is "all answers are correct" because when handling incoming mail, it is important for the medical assistant to initial each piece of opened mail to indicate that it has been reviewed. They should also open only mail marked "personal" to ensure that they are respecting the privacy of the recipient. Additionally, attaching the envelope to the correspondence is necessary for documentation purposes and to maintain a record of the original mailing address. Therefore, all of these actions are correct and should be followed by the medical assistant when handling incoming mail.

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  • 22. 

    When working with patients from a culture different than your own, one should_______

    • A.

      Speak loudly so they will understand

    • B.

      Encourage them to speak English

    • C.

      Show respect for their culture

    • D.

      Refrain from making eye contact

    Correct Answer
    C. Show respect for their culture
    Explanation
    When working with patients from a culture different than your own, it is important to show respect for their culture. This means being sensitive to their customs, beliefs, and values, and adapting your approach accordingly. By showing respect for their culture, you can build trust and rapport with the patient, which can lead to better communication and more effective healthcare outcomes. It is not appropriate to speak loudly assuming they will understand or to encourage them to speak English if it is not their first language. Refraining from making eye contact may be seen as disrespectful in many cultures.

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  • 23. 

    When handling a patient complaint which one of the following would be most appropriate?

    • A.

      Refuse to talk to patients who are complaining; the doctor should handle them

    • B.

      If the patient is angry, match his/her anger level, and s/he will calm down

    • C.

      Take all complaints seriously and take thorough notes

    • D.

      No correct answer

    Correct Answer
    C. Take all complaints seriously and take thorough notes
    Explanation
    Taking all complaints seriously and taking thorough notes would be the most appropriate response when handling a patient complaint. This approach shows empathy and respect towards the patient's concerns, and ensures that their complaint is properly documented for further investigation or resolution. It also demonstrates a commitment to providing quality care and addressing any issues that may arise.

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  • 24. 

    Body language, body posture, space and distance are all examples of______

    • A.

      Non-verbal communication

    • B.

      Written communication

    • C.

      Verbal communication

    • D.

      All answers are correct

    Correct Answer
    A. Non-verbal communication
    Explanation
    Body language, body posture, space, and distance are all forms of communication that do not involve the use of words or language. These non-verbal cues can convey messages, emotions, and intentions without the need for verbal communication. Therefore, the correct answer is non-verbal communication.

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  • 25. 

    A letter should be folded in______ using a #10 envelope?

    • A.

      Fourths face-down

    • B.

      Half vertically

    • C.

      Half hoizontally

    • D.

      Thirds face-up

    Correct Answer
    D. Thirds face-up
    Explanation
    When a letter is folded in thirds face-up, it means that the letter is folded into three equal parts with the front side of the paper facing up. This is a common folding method used when inserting a letter into a #10 envelope. The thirds face-up fold allows for easy insertion and ensures that the recipient will see the front side of the letter when they open the envelope.

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