NCCT Medical Assissting 2011version For Test 2012 M.O.M. A&b
Second part to the book for the NCCT test
- 1.A system whereby large quantities of data can be accessed, searched, sorted, and arranged very rapidly by computer is called a(n)_______system
- A.
Database management
- B.
Word processing
- C.
Research
- D.
Electronic scheduling
- 2.The computer's directional arrow keys_______
- A.
Are used with the control key
- B.
Correct typing mistakes
- C.
Start the machine
- D.
Move the cursor, right, left, up or down
- 3.The term for the technology that tells a computer what to do is known as the _____
- A.
Disc space
- B.
Software
- C.
Hardware
- D.
Ram
- 4.The computer key DEL comman means________
- A.
Directory
- B.
Delete
- C.
Discard
- D.
Deliver
- 5.A computer monitor, hard drive, and printer are known as
- A.
Hardware
- B.
Processing equipment
- C.
Visual displays
- D.
Software
- 6.When writing a buisness letter, the salutation of a letter should be followed by which punctuation mark?
- A.
Asterisk
- B.
None
- C.
Comma
- D.
Colon
- 7.The process of changing words into numbers so that comuputers can be used in processing insurance claims is called______
- A.
Coding
- B.
Diagnostic numbering
- C.
Word manipulation
- D.
Classification
- 8.Making a duplicate file to protect computer information from being lost is called making a ________
- A.
Batch
- B.
Saved disc
- C.
Backup
- D.
Copy
- 9.Referring to computers, the term "user friendly" refers to
- A.
Can the system be cost effective
- B.
How well written the manual is
- C.
How easy the system is to operate
- D.
How many documents the system will handle
- 10.A newsletter that weighs less than one pound would be considered ______class mail.
- A.
Fourth
- B.
Second
- C.
First
- D.
Third
- 11.A business letter written in full block syle will have all lines______
- A.
Right justified
- B.
At the left hand margin
- C.
Indented 5 spaces
- D.
Equally spaced vertically
- 12.Before placing a telephone caller on hold it is appropriate to______
- A.
Ask if you may put the caller on hold
- B.
Obtain a return phone number
- C.
Wait for the caller to confirm they can wait
- D.
All answers are correct
- 13.What office instrument is designed to receive and send printed documents via the telephone?
- A.
Fax machine
- B.
Wire service
- C.
Office scanner
- D.
Copy machine
- 14.Which one of the following items is not needed when taking a routine phone message?
- A.
Caller's return phone number
- B.
Caller's drivers license #
- C.
Caller's name
- D.
Current days date
- 15.Parcel post or ______class mail is used for bound printed matter, film, and sound recordings.
- A.
Third
- B.
Second
- C.
Fourth
- D.
First
- 16.Prior to answering an incoming call the medical assistant should
- A.
Release any anger
- B.
Finish up with previous call
- C.
Smile
- D.
Screen the call with caller ID
- 17.Business or handwritten mail that weighs less than 11 ounces is known as_______class mail
- A.
Fourth
- B.
Third
- C.
First
- D.
Second
- 18.An incoming call should be answered by the _______ ring
- A.
Third
- B.
Second
- C.
Fourth
- D.
First
- 19.When caring for patients with physical disabilities, which of these is not an appropriate consideration for most?
- A.
Ask if they need assistance before giving assistance
- B.
Do not rush them
- C.
Speak loudly
- D.
Provide ample space for patients using assistive devices for mobility
- 20._______is the study of words and their relationship to other words in a sentence.
- A.
Grammar
- B.
Etiquette
- C.
Punctuation
- D.
Forum
- 21.When handling incomming mail the medical assistant should
- A.
Initial each piece of opened mail
- B.
Open only mail marked "personal"
- C.
attach the envelope to the correspondence
- D.
All answers are correct
- 22.When working with patients from a culture different than your own, one should_______
- A.
Speak loudly so they will understand
- B.
Encourage them to speak English
- C.
Show respect for their culture
- D.
Refrain from making eye contact
- 23.When handling a patient complaint which one of the following would be most appropriate?
- A.
Refuse to talk to patients who are complaining; the doctor should handle them
- B.
If the patient is angry, match his/her anger level, and s/he will calm down
- C.
Take all complaints seriously and take thorough notes
- D.
No correct answer
- 24.Body language, body posture, space and distance are all examples of______
- A.
Non-verbal communication
- B.
Written communication
- C.
Verbal communication
- D.
All answers are correct
- 25.A letter should be folded in______ using a #10 envelope?
- A.
Fourths face-down
- B.
Half vertically
- C.
Half hoizontally
- D.
Thirds face-up
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Sample QuestionTo ensure that the medical office has the supplies it needs, the medical assistant should establish a(n) __________.
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