The Ultimate NHA Certification Exam Preparation Quiz!
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The National Healthcare Association (NHA) is a certification agency for healthcare workers in America. A healthcare worker is one who delivers care services to the sick and ailing either directly as doctors and nurses or indirectly as aides, helpers, laboratory technicians, or even medical waste handlers. Want to know more about NHA? Take up the quiz and get to learn about it.
- 1.Nephritis is a disease of the:
- A.
Knees
- B.
Lungs
- C.
Bones
- D.
Kidneys
- 2.The major objective of the applicant interview is to encourage the applicant to reveal as much information as possible regarding all of the following except his or her:
- A.
Ability
- B.
Attitude
- C.
Reliability
- D.
Political and religious beliefs
- 3.Patients are most easily encouraged to participate in those activities that:
- A.
Are very simple
- B.
Provide income
- C.
Are shared with relatives
- D.
Are personally satisfying
- 4.The primary advantage of 8/80 schedule is that helps with:
- A.
Payroll records
- B.
More adequate staff scheduling
- C.
Assignment of duties
- D.
Preventing absenteeism
- 5.Performance evaluations should be done at least:
- A.
Quarterly
- B.
Semi-annually
- C.
Annually
- D.
As needed
- 6.The social work designee should be expected to:
- A.
Assign and supervise volunteers
- B.
Assist resident and family to use community resources
- C.
Assist nursing service when needed
- D.
Assist patient activities coordinator with recreational activities
- 7.When an employee makes a mistake, he or she should be corrected:
- A.
At a staff meeting
- B.
Immediately and in private
- C.
Off the job on the employee's time
- D.
Only after the matter becomes serious
- 8.To fund the amount paid for salaries on a complete financial report, the administrator should look at the:
- A.
Sales journal
- B.
Balance sheet
- C.
Statement of funds
- D.
Income and expenses
- 9.Isolation rooms must be designed to accommodate all of the following except:
- A.
Private bath or shower
- B.
Call bell system
- C.
Private toilet and hand washing facilities
- D.
Single occupancy
- 10.Supervisors contribute most effectively to good morale in their department when they:
- A.
Permit only self-discipline
- B.
Discipline consistently and fairly
- C.
Are always available for consultation
- D.
Arrange a salary increase at regular intervals
- 11.Posting means to:
- A.
Make an entry in a journal
- B.
Determine profit or loss
- C.
Close accounts at the end of the year
- D.
Transfer entries from journal to ledger
- 12.A licensed registered nurse must be on duty:
- A.
5 days/week with 2 days off
- B.
6 hours/day, 7 days/week
- C.
8 hours/day, 7 days/week
- D.
8 consecutive hours/day, 7 days/week
- 13.Overtime pay must be at least:
- A.
Twice as much as base pay
- B.
One and one-half times base pay
- C.
Double on holidays
- D.
Two and one-half times base pay
- 14.A long term liability is an obligation that must be met:
- A.
Within the year
- B.
Usually beyond the end of the year
- C.
On an installment basis
- D.
Usually at the end of the fiscal year
- 15.The most important value of complete personnel records on attendance, performance, discipline, evaluations, etc. is that they:
- A.
Provide a basis for objective evaluation of employees' performance
- B.
Provide information as a basis for terminating employees
- C.
Can be used to refute arguments of disgruntled employees
- D.
Provide compliance with Federal & State standards
- 16.The diversity of needs within a specified market is correctly referred to as:
- A.
Marketability
- B.
Target marketing
- C.
Market segmentation
- D.
Diversified media campaigning
- 17.The nursing home services, often used for public image building, that involves short-term stay of patients when the family needs a break is called:
- A.
Day care
- B.
Short-term care
- C.
Day-night care
- D.
Respite care
- 18.Before sitting down at the collective bargaining table, you should:
- A.
Decide not to meet the demands of organized labor
- B.
Determine possible demands and how far you will go towards meeting them
- C.
Put out word that you will stand firm on present benefits
- D.
Hav your lawyer decide what demands you should meet
- 19.The minimum amoount of square footage per bed in a multi-resident room is:
- A.
60
- B.
80
- C.
100
- D.
120
- 20.Work orders are very important in the maintenance program and should include all of the following except:
- A.
The date
- B.
The location
- C.
The instructions on how to repair
- D.
The problem
- 21.Which one of the following statements in true?
- A.
Every department in the nursing home should have goals and objectives
- B.
Only the major departments in the nursing home should have goals
- C.
Only the owners of the facility should be concerned with objectives
- D.
Since goals are important there is no need to review them periodically
- 22.The number of those who need and will purchase the services offered by a facility can be determined by a:
- A.
Market opportunity analysis
- B.
Study of hospital census ratios
- C.
Review of existing advertisements
- D.
Assessment of competitive institutions
- 23.A facility decides to install a new more efficient central air conditioning/heating system that will save $2,000 per year on utilities. Useful life of the equipment is ten years, and it will be depreciated using the straight line method. Cost of the new equipment is $18,000. Depreciation expense will be:
- A.
$1,800 per year for 8 years
- B.
$1,800 per year for 10 years
- C.
$2,000 per year for 9 years
- D.
$2,000 per year for 10 years
- 24.Fringe benefits are usually outlined in the:
- A.
Job analysis
- B.
Job description
- C.
Procedure manuals
- D.
Personnel policies
- 25.When accidents to employees or patients occur, the accident reports should be:
- A.
Filed for future reference
- B.
Sent to the insurance company for them to decide what will be paid
- C.
Reviewed by the safety committee and measures set up to prevent recurrence
- D.
Reviewed by the administrator and kept on file in his/her office
- 26.Policies are general statements that guide thinking in decision making in the nursing facility, and are:
- A.
Provided by the federal government
- B.
Very rigid so that they always result in staff acting the same way in a given situation
- C.
Pretty much the same as procedures and rules
- D.
Always worded so that staff can exercise some judgment when executing them
- 27.A program that involves regular monitoring of all equipment and systems in a nursing facility called?
- A.
Warranty checks
- B.
Mechanical monitoring
- C.
Preventative maintenance
- D.
Scheduled monitoring
- 28.Relative to setting objectives, which task listed below would be of primary importance for the administrator to accomplish?
- A.
Use automatic management techniques
- B.
Use non-directive techniques of management
- C.
Constantly review and reassess objective of the nursing home
- D.
Review nursing home objectives every three years
- 29.A nursing home is considering the purchase of a new dishwasher that cost $6,000 and has useful life of 10 years (with no salvage value). It is estimated that the machine will reduce operating cost by $800 over each of the next ten years. What is the payback period?
- A.
0.75 years
- B.
1.33 years
- C.
7.5 years
- D.
This cannot be determined with the information provided
- 30.If a resident is very demanding, and dependent behavior is ignored, what will ultimately happen?
- A.
The dependence will lessen
- B.
The resident will be depressed
- C.
The dependency will remain the same
- D.
The resident will withdraw and become sullen
- 31.The infection control committees should hold meetings at least:
- A.
Monthly
- B.
Bimonthly
- C.
Biweekly
- D.
Quarterly
- 32.In using radio and TV for marketing, the facility should emphasize:
- A.
Lack of other resources
- B.
Unique components of its services
- C.
Deficiencies of the competition
- D.
Deficiencies of government funding
- 33.When an asset can be quickly converted to cash without appreciable loss, it is said to be:
- A.
Transferable
- B.
Convertible
- C.
Liquid
- D.
Current
- 34.To insure compliance with the Civil Rights Act of 1964, at the time of admission the facility should:
- A.
Have a balanced census of each race
- B.
Assign a new resident to a room or ward without regard to the resident's race, color, or national origin
- C.
Permit the residents to change their room accommodations after reviewing with them the current occupancey of the home
- D.
Determine room assignment by asking the residents if they are willing or desire to share a room with a person of another race, color, or national origin
- 35.
- A.
Reimbursement section of the law
- B.
The physician coverage of the program
- C.
The hospital insurance part of the program including hospital extended care facility and home health benefits
- D.
The supplemental part of the program where the beneficiary pays an additional monthly premium
- 36.Costs that do not change when the occupancy rate or volume of services change are known as:
- A.
Current costs
- B.
Capital costs
- C.
Variable costs
- D.
Fixed costs
- 37.The kidney:
- A.
Adds bile salts
- B.
Filters the blood
- C.
Is part of the digestive system
- D.
Is part of the respiratory system
- 38.In developing a good public relations program, it is not necessary to:
- A.
Involve all staff
- B.
Get involved in community affairs
- C.
Hire a public relations specialist
- D.
Develop visibility
- 39.The process of selling a service or goods in the market is:
- A.
Advertising
- B.
Marketing
- C.
Retailing
- D.
Wholesaling
- 40.As a function of management, organizing involves:
- A.
Developing and implementing a formal structure in the facility that facilitates the allocation of authority and resources
- B.
Good time management by the administrator so that all appointments can be kept
- C.
Establishing teams to work independently of one another
- D.
Helping labor unions into the facility
- 41.In order to involve department heads in the budget process, what should the administrator ask them to do?
- A.
Provide a maximum figure on materials and supplies based on 100% occupancy
- B.
Review the materials and supplies normally used and estimate what will be needed next year
- C.
Prepare a breakdown of materials and supplies normally used so the administrator can develop the budget
- D.
Review the materials and supplies normally used and determine the minimum that could be utilized next year
- 42.Planning is primarily concerned with:
- A.
Reviewing past records
- B.
Supervising employees
- C.
Use of facts to determine course of action for the future
- D.
Use of facts to determine past events
- 43.
- A.
To ensure that thre is a reasonable degree of safety from fire in all buildings used by the public
- B.
To outline specific programs for fire safety and control
- C.
To ensure that local fire departments help develop and approve fire control plans
- D.
To develop minimum standards for health and safety in public facilities
- 44.A ledger is a:
- A.
List of debits and credits
- B.
List of outstanding debts and receivables
- C.
List of individual accounts, both payable and receivable
- D.
List of assets, liabilities, and accounts payable
- 45.The three steps in correcting errors in work performance are:
- A.
Point out mistake, explain case, indicate remedy
- B.
Point out mistake, discus how work must be done, provide appropriate discipline
- C.
Review procedure, point out error, indicate remedy
- D.
Point out something good, point out error, indicate remedy
- 46.Federal guidelines recommend that nursing facilities have on hand enough linens for:
- A.
Three sets per bed
- B.
Comfort and care of patients
- C.
Four sets per bed
- D.
Prevention of disease spread
- 47.What is the basic aim of a nursing home marketing program?
- A.
Change attitude of potential user
- B.
Recruit competent staff
- C.
Inform the public on health matters
- D.
Attract community support for the facility
- 48.The mission statement of a nursing facility:
- A.
Should be confidential
- B.
Is dictated by OBRA 87
- C.
Explains the purpose of the facility and why it is doing what it is doing
- D.
Should not be circulated amongst the residents
- 49.Ultimate authority in a private corportate nurisng home is with the:
- A.
Administrator
- B.
Staff
- C.
Board of directors
- D.
Physician
- 50.Cash or other assets that can be easily converted to cash and expected to be used in the course of a year's operation are:
- A.
Short term assets
- B.
Current assets
- C.
Temporary assets
- D.
Receivable assets
- 51.When a labor representatives indicate they plan to organize your facility, the first thing to do is:
- A.
Call staff together and tell them it is against policy
- B.
Confer with a labor relations specialist and develop an appropriate plan of action
- C.
Start checking to see which employees are trouble makers and get rid of them
- D.
Sit back and wait until they ask for an election
- 52.A line of authority position is characterized by which one of the following:
- A.
Decision making vested in the supervisor
- B.
Supervisor performs advisory functions
- C.
Supervisor disciplines employees
- D.
Individual assists the department head
- 53.A person who has problems with verbal communication would normally be referred to:
- A.
A speech the therapist
- B.
A physical therapist
- C.
An occupational therapist
- D.
A motivational therapist
- 54.Responsibility for education of employees in the nursing home in matters of various rules and regulations falls to:
- A.
The department of public instruction
- B.
The owner of the nursing home
- C.
The nursing home administrator
- D.
The director of nursing
- 55.A facility with 180 beds must have:
- A.
An administrator
- B.
A licensed administrator
- C.
A licensed administrator and a licensed assistant administrator
- D.
A licensed administrator and a assistant administrator
- 56.Which of the following cannot be used in pest control:
- A.
Underground poisoned baits
- B.
Open traps
- C.
Spray pesticides
- D.
Non-aerosol pesticides
- 57.Today nursing homes are becoming more involved in:
- A.
Staffing
- B.
Marketing
- C.
Cost management
- D.
Developing ancillary services
- 58.Water temperatures at fixtures used by residents must be:
- A.
Not more than 130 degrees F
- B.
Between 100 and 120 degrees F
- C.
Regulated by automatic control valves
- D.
Automatically controlled so that temperatures do not exceed 130 degrees F
- 59.The method used to decrease the value of building and equipment at a greater rate during the early years of an asset's life is:
- A.
Straight line depreciation
- B.
Declining balance depreciation
- C.
Rapid write off
- D.
Accelerated depreciation
- 60.The minimum width of a corridor in a nursing facility of new construction is:
- A.
10 feet
- B.
8 feet
- C.
16 feet
- D.
4 feet
- 61.Worker's Compensation:
- A.
Provides a lifetime income
- B.
Is designed only for salaried employees
- C.
Is group hospitalization and life insurance
- D.
Provides coverage for an employee only on the job
- 62.The purpose of an audit is to:
- A.
Determine financial status at a give time
- B.
Determine financial status for tax purposes
- C.
Verify the accounting to determine accuracy
- D.
Verify the current assets less current liabilities
- 63.Employees who feel they are overworked usually have low morale adn tend to:
- A.
Push harder so they will get the attention they deserve
- B.
Work at their usual place
- C.
Readily complain to their supervisor
- D.
Slow down and do even less
- 64.The Civil Rights Act of 1964 (Title VII) and subsequent related acts are concerned with:
- A.
Discrimination in hiring and firing practices, distribution of benefits and other employment practices
- B.
Unfair labor practices and residents rights
- C.
Union management practices relative to professionals
- D.
Resident rights in the nursing home
- 65.If a drug is received from the pharmacy with a marred lable you should:
- A.
Call the pharmacist and write on the label as directed
- B.
Destroy the container, medicine and label
- C.
Return it to the pharmacist for relabeling
- D.
Confer with the patient's physician for directions
- 66.A pay plan that provides for periodic increases in pay is called:
- A.
Increment plan
- B.
Merit pay
- C.
Promotion plan
- D.
Selective pay plan
- 67.Occupancy rate is calculated by:
- A.
Dividing empty beds by total beds
- B.
Dividing occupied bed by total beds
- C.
Dividing total beds by occupied beds
- D.
Dividing total resident days per year by 365
- 68.They physician for a nursing home resident should be chosen by:
- A.
Another physician of the facility
- B.
Patient and or his/her designee
- C.
Administrator
- D.
Nurse
- 69.Each resident should be examined by the attending physician every ______ day for the first 90 days following admission.
- A.
15
- B.
20
- C.
25
- D.
30
- 70.The difference between marketing and public relations is:
- A.
Marketing is done by a specialist; public relation is done by all staff
- B.
Marketing involves attracting patients; public relations involves people who may never need service
- C.
Public relations concentrates on public image; marketing does not
- D.
Marketing primarily uses news media; public relations uses personal contact
- 71.Newly hired employees should receive:
- A.
A uniform allowance
- B.
10% discount on all meals
- C.
An employee handbook
- D.
An employee identification badge
- 72.The major reason accidents must be reported is:
- A.
Worker's compensation
- B.
Keep down insurance costs
- C.
Prevent people from bringing suit
- D.
To investigate cause and prevent recurrence
- 73.Standards on the use of chemicals and the notification of employees of chemicals in the work place are established by:
- A.
NFPA
- B.
OBRA
- C.
ANSI
- D.
OSHA
- 74.The best inventory system is one that:
- A.
Frequently counts the amount of goods and materials on hand
- B.
Is maintaned by the business office of the facility
- C.
Is maintained by each department of the facility
- D.
Records all receipts and requisitions and uses automatic reorder levels
- 75.A budget is best defined as a:
- A.
Summary of the financial operations
- B.
Balance sheet regarding the financial operations
- C.
Plan stating in financial terms the anticipated results for a given future period of time
- D.
Plan by which the administrator can accurately predict the financial condidtions at the end of the year
- 76.The primary purpose of a job description for each employee is to:
- A.
Establish job procedures
- B.
Establish a work schedule
- C.
Standardize job performances
- D.
Outline the functions of each job
- 77.A corporation is:
- A.
A legal entity created by law to carry on a business or profession
- B.
An agreement between two or more persons to carry on a business
- C.
A type of limited partnership
- D.
A joint ventrure
- 78.In bookkeeping terms, the initial recording of a transactions is called:
- A.
A posting
- B.
A journal entry
- C.
An adjustment
- D.
An audit
- 79.When regulations are in conflict, always use the:
- A.
State standard
- B.
Least stringent
- C.
Most stringent
- D.
Federal standard
- 80.Which of the following holds little promise for improving jobs satisfaction for technical and professional personnel?
- A.
Job rotation
- B.
An improved program of performance review
- C.
An improved selection and placement program
- D.
Improvement in communication and justifiable employee participation
- 81.When working with a resident with a severe hearing loss, it is best to:
- A.
Speak loudly into his/her ear
- B.
Over accentuate each word with your lips
- C.
Face the resident, maintain eye contact, and speak clearly
- D.
Speak loudly, gesture frequently and use appropriate facial expressions
- 82.Which of the following forms of business is considered the oldest form of ownership?
- A.
Corporation
- B.
Syndicate
- C.
Sole proprietorship
- D.
Professional corporation
- 83.The basic function of management called staffing is concerned with:
- A.
Hiring and firing, but not promoting
- B.
Recruiting, hiring, and placement, but not firing
- C.
Recruiting, selecting, orienting, training, developing, promoting, demoting and retaining
- D.
Recruiting, selecting, orienting, training, developing, promotion, and demoting, but not retaining
- 84.All of the following interview statements are true execept:
- A.
Obese applicants cannot be asked about their physical capability to keep up with other staff
- B.
A mentally handicapped person can only be judged on their ability to do the job
- C.
Questions concerning a conviction are allowed
- D.
Questions concerning sex, race, age, marital status, and number of dependents are allowed
- 85.When using newspaper ads, long term care facilities should make sure they are never placed near:
- A.
Regular want ads
- B.
Obituaries
- C.
Hospital ads
- D.
Service ads
- 86.The main element of Universal Precautions is:
- A.
Use of gloves and proper handling techniques
- B.
Use of disposal system
- C.
Use of isolation rooms
- D.
To investigate the source of infections
- 87.Every bedroom shall have an outside window that can be opened from the inside without the use of tools. What is the reason the Life Safety Code cites for this requirement?
- A.
To provide light in the room during the day
- B.
To allow for ventilation on cool days and nights
- C.
To prevent panic of patients with claustrophobia
- D.
To permit the occupant access to fresh air in case of an emergency
- 88.If an employee perceives himself as being overworked relative to the pay he is receiving, he will probably:
- A.
Look for another job
- B.
Work less and produce less
- C.
Continue until he receives a raise
- D.
Work harder to justify a higher salary
- 89.When monitoring quality of work performances in a nursing facility, the most effective thing the administrator can do is:
- A.
Conduct frequent conferences with each department head
- B.
Hold regular department head meetings and report on problems and achievements
- C.
Visit each unit of the facility and check both activities and work areas
- D.
Require regular written reports from deparment heads on activities on their unit
- 90.The first step in planning is:
- A.
Effectively controlling the operation
- B.
Hiring department heads
- C.
Creating leadership skills
- D.
Setting the objectives of the organization
- 91.When marketing a nursing home, radio and television, in contrast to printed material, should stress:
- A.
Price
- B.
Location
- C.
Staff
- D.
Differences
- 92.Accrual refers to:
- A.
Audits
- B.
Profits
- C.
Inventory controls
- D.
An accounting system
- 93.The primary advantage of an effective resident council is that it:
- A.
Gives residents a sense of control of some aspects of their lives
- B.
Takes some of the workload off the activities director
- C.
Ensures residents' complaints will be more effectively resolved
- D.
Provides staff the opportunity to regularly meet with most residents as a group
- 94.A facility would be considered out of compliance with the Civil Rights Act of 1964 if:
- A.
Two residents of the same race share a room
- B.
The facility does not have a racially mixed resident population
- C.
The facility with residents of two or more races has no racial mixed room occupancy
- D.
The facility maintains, as a matter of policy, separate dining facilities for residents of different races
- 95.Which of the following is not necessary for a facility to be certified in the Medicare Program?
- A.
A current license
- B.
A full-time medical director
- C.
An approved utilization review plan
- D.
A licensed nursing home administrator
- 96.A procedure is:
- A.
A detailed statement to accomplish a task
- B.
A road guide to thinking
- C.
A program to accomplish goals
- D.
A set of policies
- 97.A marginal return is when:
- A.
Income equals expenses and you break even
- B.
Income is no more than 5% over expenses
- C.
Income equeals expenses and the value of goods and materials on hand
- D.
Profits are marginal and dividends cannot be paid
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