School And Office Assistant Training! Test

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School And Office Assistant Training! Test - Quiz

What we have here are a test on the school and office assistant training! If you are looking to fill one of these positions, you need to be conversant with certain protocols and see if you can follow them once you get employed. Take the quiz and see if your behavior will warrant you the job you so desire.


Questions and Answers
  • 1. 

    Username for Student Assistant Google account

    Correct Answer
    A. [email protected]
    Explanation
    The email address doesn't have to contain capital letters*

    Rate this question:

  • 2. 

    It is okay to tape something on the wall

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    Taping to the wall pulls off paint and leaves residue.

    Rate this question:

  • 3. 

    When printing/copying for Dr. Youngblood, print double-sided

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    Details have been missed when copies are printed double-sided.

    Rate this question:

  • 4. 

    Any student assistant is allowed to reserve a room

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    Only Lori can reserve rooms.

    Rate this question:

  • 5. 

    A friend can pencil in your hours for your time sheet

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    You need to be responsible for your own time accounting.

    Rate this question:

  • 6. 

    If you need to get a quick bite during your shift, you don’t have to mark the timesheet

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    Grabbing a quick bite is not the same as restroom breaks or vending machine breaks. Even if it takes 15 minutes, it counts as lunch.

    Rate this question:

  • 7. 

    You can give tours to prospective students

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    You should give tours to prospective students whenever possible! There will be bags ready on the shelf for you to hand to a person who comes in person to inquire.

    Rate this question:

  • 8. 

    GA Copy code

    • A.

      Weareawesome

    • B.

      1818

    • C.

      1791

    • D.

      2016

    Correct Answer
    C. 1791
    Explanation
    The copy code is Mozart's death year. Copy codes change at least yearly.

    Rate this question:

  • 9. 

    What do you do if you need supplies for the office?

    • A.

      Buy them yourselves

    • B.

      Tell Amy

    • C.

      Email Lori

    • D.

      Find the links to the supplies you need and send the links to Lori

    Correct Answer
    D. Find the links to the supplies you need and send the links to Lori
    Explanation
    Amy will walk you through requesting supplies with Lori by sending links to specific products*

    Rate this question:

  • 10. 

    Your friends are allowed to keep you company while you are working

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    The key word is WORK. It can be hard, but you need to tell your friends that you have to get back to work.

    Rate this question:

  • 11. 

    While working in the box office, students can ask for comp tickets 30 minutes before a concert 

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    Students need to have their complimentary tickets given to their designated party prior to one hour before the concert.

    Rate this question:

  • 12. 

    If a student asks for a copy or to use the copy machine, you send them to the lounge copier

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    The statement suggests that if a student asks for a copy or wants to use the copy machine, they should be directed to the lounge copier. This implies that there is a specific copy machine designated for student use in the lounge. Therefore, the answer is true, indicating that the correct course of action is to send the student to the lounge copier.

    Rate this question:

  • 13. 

    Copy request comments from Dr. Michael Zanders are to be kept in a green folder

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    His Special Instruction quotes are gold, therefore must be retained.

    Rate this question:

  • 14. 

    If the elevator is stuck, immediately contact Lori

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    Estimate where you think it is stuck and get the name of any people stuck inside of the elevator.

    Rate this question:

  • 15. 

    If there are rogue wasps in the building, tell a teacher

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    Depending on the faculty/staff member, they may be just as scared as you. Tell Lori so she can put in a request.

    Rate this question:

  • 16. 

    Private conversations that are heard in the office are kept confidential

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    If you get bored, ask Lori about FERPA regulations.

    Rate this question:

  • 17. 

    You do not need to contact Lori if there are ants in the kitchen

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    You need to tell Lori so she can tell maintenance.

    Rate this question:

  • 18. 

    Paper trails (emails) are necessary if you contact Lori about an issue 

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    It is good business practice to have a paper trail. Protect yourself and have proof that you've done your part.

    Rate this question:

  • 19. 

    When in doubt of a faculty member’s title (Mr., Mrs., Dr., etc), address faculty as 

    • A.

      Professor

    • B.

      Dr.

    • C.

      Mr./Mrs.

    • D.

      Mr./Ms.

    Correct Answer
    A. Professor
    Explanation
    This includes face-to-face contact, phone conversations, and email correspondence.

    Rate this question:

  • 20. 

    I can wear jeans and T-dub shirt on Tuesdays 

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    Wearing casual clothes isn't specific to Tuesday's. You can wear casual clothes with a T-dub shirt whenever you feel like you need to. Just remember, you may have to go to the Dean's Office, so look nice.

    Rate this question:

  • 21. 

    A stamp is required for any outside department to post on our bulletin boards

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    The stamp is in the top drawer of the desk. READ the flyer before you approve it. If you aren't sure, ask Lori.

    Rate this question:

  • 22. 

    If the office is too hot

    • A.

      Open Windows

    • B.

      Contact Lori

    • C.

      Shout to the Heavens

    • D.

      None of the Above

    Correct Answer
    B. Contact Lori
    Explanation
    If the office is too hot, the best course of action would be to contact Lori. This suggests that Lori is someone who can address the issue and potentially resolve it. Opening windows could help cool down the office, but it may not be the most effective solution, especially if there is no breeze or if it is hotter outside. Shouting to the heavens is not a practical solution and would not solve the problem. Therefore, contacting Lori seems like the most logical choice to address the issue of a hot office.

    Rate this question:

  • 23. 

    If there are maintenance issues around the building, you are under no obligation to report the problem

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    Please report the problem. Don't assume someone else has. Take responsibility for what you see.

    Rate this question:

  • 24. 

    You can use your student ID when the music building doors are locked

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    The ID reader is located on the east side of the music building. The ID reader is used for access to the music building outside of normal business hours when the building is locked. The hours are as follows:
    Monday - Thursday – 7:00 a.m. to 12:00 a.m.
    Friday – 7:00 a.m. to 10:00 p.m.
    Saturday – 9:00 a.m. to 9:00 p.m.
    Sunday – 9:00 a.m. to 11:00 p.m.

    Rate this question:

  • 25. 

    You are allowed to work overtime and apply those hours towards breaks

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    Due to FEDERAL laws, when you are work study, your work is part of your financial aid. You must abide by the regulation and agreement in your work-study.

    Rate this question:

  • 26. 

    If colored paper is used in the copier, it is okay to leave it for someone else to deal with later

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    That's the worst!

    Rate this question:

  • 27. 

    There are red emergency phones located on

    • A.

      Floors 1 and 2

    • B.

      Floors 2 and 3

    • C.

      Floor 1

    • D.

      Floors 1 and 3

    Correct Answer
    D. Floors 1 and 3
    Explanation
    1st Floor Phones-
    Green Room
    Inside Margo Foyer
    Outside Men's Bathroom, next to Student Lounge

    3rd Floor Phone-
    Top of West Staircase

    Rate this question:

  • 28. 

    Students can put anything on the bulletin boards

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    We have a review and approval process before ANYONE (students, organizations, etc.) puts material on our bulletin boards. Unapproved materials will be removed.

    Rate this question:

  • 29. 

    There are no materials that need to be taken to major's fairs

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    Dayna will provide you with recruitment materials to take to Major's Fairs!

    Rate this question:

  • 30. 

    Your time during the week will be altered if you work on the weekend

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    Your altered shifts will be on the schedule sent to you by Amy.

    Rate this question:

  • 31. 

    If you are sick, notify

    • A.

      Amy

    • B.

      Amy and Lori

    • C.

      Amy, Lori and Dr. Youngblood

    • D.

      The department

    Correct Answer
    A. Amy
    Explanation
    Preferably by 7am that day, but if that isn't possible, notify her as soon as you can.

    Rate this question:

  • 32. 

    As work study, when do you need to submit your work study letter to financial aid?

    • A.

      December

    • B.

      July

    • C.

      May

    • D.

      August

    Correct Answer
    C. May
    Explanation
    If you do not have your financial aid submitted by May, they don't have time to process all of your information before the start of the fall semester.

    Rate this question:

  • 33. 

    It is okay to buy supplies for the music department and get reimbursed

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    There are rare occasions where this may be approved by Lori.

    Rate this question:

  • 34. 

    Student Assistants have their own Google Account/Google Drive and external hard drive 

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    The external hard drive is located in the student assistant desk.

    Rate this question:

  • 35. 

    A stamp from our department is required before ANY person can post on our bulletin boards

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    It is our job in approving to filter what is appropriate to post and what content is necessary when being posted.

    Rate this question:

  • 36. 

    Email the specific Staples or Amazon link of the supplies you need to Lori

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    If you do not send a specific link to the product you need, you could get something completely different than what you wanted.

    Rate this question:

  • 37. 

    Password for Student Assistant Google account

    • A.

      ALindsay16

    • B.

      Weareawesome16

    • C.

      Weareawesomeallthetime

    • D.

      Twumusicsa

    Correct Answer
    B. Weareawesome16
    Explanation
    The correct answer is "Weareawesome16" because it is the only option that matches the format of a password. It contains a combination of uppercase and lowercase letters, as well as numbers, which is a common requirement for creating a secure password. The other options do not meet this criteria.

    Rate this question:

  • 38. 

    Email signature

    • A.

      First name

    • B.

      Last name

    • C.

      Date

    • D.

      Email

    • E.

      Title (Student Assistant)

    • F.

      Texas Woman's University

    • G.

      Department of Music

    • H.

      Degrees/Certification Obtained

    Correct Answer(s)
    A. First name
    B. Last name
    D. Email
    E. Title (Student Assistant)
    F. Texas Woman's University
    G. Department of Music
    Explanation
    Example:

    Lauren Hedgecock
    Student Assistant
    Department of Music
    Texas Woman's University
    [email protected]

    Rate this question:

  • 39. 

    Which of the following places do you go to find supplies?

    • A.

      The store

    • B.

      The supply closet

    • C.

      The conference room

    • D.

      Lori

    • E.

      The closet across the hall from the office

    • F.

      The copy room cabinet

    • G.

      The basement

    Correct Answer(s)
    B. The supply closet
    C. The conference room
    E. The closet across the hall from the office
    F. The copy room cabinet
    Explanation
    The correct answer is a list of places where one can find supplies. These places include the supply closet, the conference room, the closet across the hall from the office, and the copy room cabinet. These locations are commonly known to have supplies available for use or distribution.

    Rate this question:

  • 40. 

    For potential students, you DO NOT need to get the following information

    • A.

      Email

    • B.

      First name

    • C.

      Last name

    • D.

      Intended major

    • E.

      Intended entrance year

    • F.

      Intended graduate date

    • G.

      Phone number

    • H.

      Primary instrument

    • I.

      Entrance audition date

    Correct Answer
    I. Entrance audition date
    Explanation
    If you can get all of that information, please do. The main components we need are first and last name and email.

    Rate this question:

  • 41. 

    You learn there is a new potential student and you have their contact information. You report this information to

    • A.

      Lori

    • B.

      Dr. Youngblood

    • C.

      Amy

    • D.

      Dayna

    Correct Answer
    D. Dayna
    Explanation
    Dayna is in charge of recruitment! She will be tracking potential students.

    Rate this question:

  • 42. 

    Who can post on our bulletin boards without a stamp?

    • A.

      Other Departments

    • B.

      TWU Students

    • C.

      TWU Music Students

    • D.

      None of the Above

    Correct Answer
    D. None of the Above
    Explanation
    EVERYONE needs a stamp before posting on our bulletin boards.

    Rate this question:

  • 43. 

    When checking the mail, you go to the following buildings

    • A.

      CFO (The Dean's Office), if necessary

    • B.

      ACT

    • C.

      Student Union

    • D.

      The Library

    Correct Answer(s)
    A. CFO (The Dean's Office), if necessary
    B. ACT
    C. Student Union
    Explanation
    The correct answer is CFO (The Dean's Office), if necessary, ACT, Student Union. This implies that when checking the mail, the first building to go to is the CFO (The Dean's Office), but only if it is necessary. After that, the next buildings to visit are the ACT and the Student Union. The order suggests a priority sequence for checking the mail, with the CFO being the top priority, followed by the ACT and then the Student Union.

    Rate this question:

  • 44. 

    When retrieving supplies from the basement

    • A.

      Take the master key

    • B.

      Take a buddy

    • C.

      All of the Above

    • D.

      None of the Above

    Correct Answer
    D. None of the Above
    Explanation
    You NEVER go to the basement!

    Rate this question:

  • 45. 

    Which of the following are the functions of the Konica Minolta Copy Machine?

    • A.

      Log in

    • B.

      Staple

    • C.

      Hole-punch

    • D.

      Color copy

    • E.

      Scan

    • F.

      Fax

    • G.

      Print

    • H.

      Copy a zoomed version of original

    • I.

      Copy 1- or 2-sided

    Correct Answer(s)
    A. Log in
    B. Staple
    C. Hole-punch
    E. Scan
    G. Print
    H. Copy a zoomed version of original
    I. Copy 1- or 2-sided
    Explanation
    The Konica Minolta Copy Machine has multiple functions including the ability to log in, staple documents, hole-punch pages, scan documents, print files, copy a zoomed version of an original document, and copy documents single or double-sided. These functions allow users to perform a variety of tasks such as creating copies, printing documents, and organizing files with added features like stapling and hole-punching.

    Rate this question:

  • 46. 

    Student Assistants set up rooms with tables, tablecloths, and chairs for vocalist and instrumentalist juries.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    We usually set up in room 317 and Eberly they day before juries begin. You also have to remember to tear down!

    Rate this question:

  • 47. 

    TWU Department of Music is glad you have joined our team

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    Thanks for being apart of this crazy place!

    Rate this question:

  • 48. 

    If a student asks you advising questions, it is okay for you to give them advice.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    You are NOT allowed to answer advising questions for current, incoming, or potential students.

    Rate this question:

  • 49. 

    If a faculty member requests to have their office cleaned

    • A.

      Clean it yourself

    • B.

      Tell Amy

    • C.

      Tell Lori

    • D.

      Tell a custodian

    Correct Answer
    C. Tell Lori
    Explanation
    Lori will contact custodial services and tell the boss. Custodial services will then coordinate with the staff who work in our building.

    Rate this question:

  • 50. 

    If someone has lost money to the vending machine, say "sorry for your karma"

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    Tell Lori

    Rate this question:

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