This quiz assesses knowledge in handling customer issues with malfunctioning machines, focusing on troubleshooting, return processes, and warranty management. It is designed for employees to refine skills in customer interaction and product support.
A. Manually enter the pick up on date
B. Select the pick up date from Nessoft calendar by placing cursor in pick up on field and pressing F5 and clicking OK, then double check your entry.
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A. US In warranty- No Fee
B. US Out of Warranty-No Fee
C. US Out of Warranty-Fee $99
D. US Out of Warranty-Fee $125
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A. US In warranty- No Fee
B. US Out of Warranty- No Fee
C. US Out of Warranty- Fee $99
D. US Out of Warranty- Fee $125
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A. Troubleshoot the machine. If the troubleshoot is unsuccessful offer the customer a repair
B. Troubleshoot the machine. If the troubleshoot is unsuccessful advise the customer that the machine is not repaired and you can replace with a refurbished machine
C. Explain to the customer that this machine always has this issue overtime and you will send a replacement refurbished machine
D. Troubleshoot the machine, if the troubleshoot is unsuccessful offer the customer a refurb Latt Pro
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A. Transport Warranty
B. Repair Warranty
C. Factory Warranty
D. No Warranty
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A. Change the machine water hardness
B. Attempt an electrical reset
C. Ask the customer to brew a capsule
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A. Factory Warranty
B. No Warranty
C. Repair Warranty
D. Transport Warranty
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A. Submit a return authorization (RA) and enter a replacement order for new machine
B. Enter a repair pick up in Nessoft and enter a replacement order for a new machine
C. Submit a return authorization (RA), enter a repair pick up in Nessoft, and enter replacement order for a new machine
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