CLC Heath Check Jun 2016

1.

When you received a bomb threat, you should preform all actions as following:-Listen carefully and make note of the actual word used by the caller and time it was received.-Try to keep the caller talking if possible-Try to identify the caller (M/F? Background sound? Attitude/tone?)-Attract the attention of a colleague or supervisor, who should inform the police / AVSECO staff-Ask the caller question about the bomb or him/herself-Complete the Bomb Threat Report Form

True

False

Please refer to CLC emergency plan

Explanation

Please refer to CLC emergency plan

2. When you encounter CI link down, LCO should call station control (HKG) or MOD( Out port) for further instructions if no seat zone and passenger figure could be provided by relevant party.

True

False

Please refer CX/KA WI for detailsPlease refer CX/KA WI for details

Explanation

Please refer CX/KA WI for detailsPlease refer CX/KA WI for details

3. While BP website if temporary down at the moment, MNL RCO informed you 43L and 14L swapped after aircraft pushed back, CLC should informed MNL MOD and ask them to hold the aircraft?

True

False

The statement suggests that there was a swap in runways after the aircraft pushed back. In this situation, the CLC should inform MNL MOD and ask them to hold the aircraft. Therefore, the answer "True" is correct.

Explanation

The statement suggests that there was a swap in runways after the aircraft pushed back. In this situation, the CLC should inform MNL MOD and ask them to hold the aircraft. Therefore, the answer "True" is correct.

4. In normal practice, how long should e-filing file keep in station for audit?

3 months

12 months

6 months

1 month

In normal practice, e-filing files should be kept in station for audit for a period of 6 months. This duration allows sufficient time for the files to be accessible in case of any audit requirements or inquiries. Keeping the files for a shorter duration, such as 1 month, may not provide enough time for the audit process, while keeping them for a longer duration, such as 12 months, may result in unnecessary storage of files that are no longer needed for audit purposes. Therefore, 6 months is a reasonable and practical timeframe for retaining e-filing files for audit.

Explanation

In normal practice, e-filing files should be kept in station for audit for a period of 6 months. This duration allows sufficient time for the files to be accessible in case of any audit requirements or inquiries. Keeping the files for a shorter duration, such as 1 month, may not provide enough time for the audit process, while keeping them for a longer duration, such as 12 months, may result in unnecessary storage of files that are no longer needed for audit purposes. Therefore, 6 months is a reasonable and practical timeframe for retaining e-filing files for audit.

5. For airbus series, Flight CX524, HKG – NRT, Cargo loaded in AKE85647 with DGSL code "RRY" in position 42L. Cargo loaded in AKE34675 with DGSL code "REX" in position 34L. There is no DG conflict in this load plan.

True

False

Please check your W & B folder carefully. You should check both D.G. code restriction and its remark to ensure the aircraft safety.*##*Please check your W & B folder carefully. You should check both D.G. code restriction and its remark to ensure the aircraft safety.*##*Please check your W & B folder carefully. You should check both D.G. code restriction and its remark to ensure the aircraft safety.

Explanation

Please check your W & B folder carefully. You should check both D.G. code restriction and its remark to ensure the aircraft safety.*##*Please check your W & B folder carefully. You should check both D.G. code restriction and its remark to ensure the aircraft safety.*##*Please check your W & B folder carefully. You should check both D.G. code restriction and its remark to ensure the aircraft safety.

6. Final loadsheet is to be transmitted only when what criteria are met?

Aircraft basic information (DOW, Index) are verified

Final cargo load received and NOTOC criteria and status being verified

All check-in baggage received

Final I-ramp received and verified

Confirmation call received

Station control informed

Final Fuel order received

Cross-check by other LCO

Aircraft pushed back

Baggage load details finalized (BMS)

When STD -6 mins

The final loadsheet is to be transmitted only when the criteria of verifying the aircraft basic information (DOW, Index), final cargo load received and NOTOC criteria and status being verified, final I-ramp received and verified, confirmation call received, final fuel order received, cross-check by other LCO, and baggage load details finalized (BMS) are all met. This ensures that all necessary information and checks have been completed before transmitting the loadsheet.

Explanation

The final loadsheet is to be transmitted only when the criteria of verifying the aircraft basic information (DOW, Index), final cargo load received and NOTOC criteria and status being verified, final I-ramp received and verified, confirmation call received, final fuel order received, cross-check by other LCO, and baggage load details finalized (BMS) are all met. This ensures that all necessary information and checks have been completed before transmitting the loadsheet.

Submit

7. When you received final LIR ex HKG, the total baggage count was 320. However, you found baggage count discrepancy after system updated with latest information. The figure from all ULDs plus bulk baggage was not equivalent to 320. How should you clarify before sending final loadsheet?

Call BSS for actual total baggage pieces

Request ALSR further check with AVESCO staff if they're not sure the actual baggage detail

Ask TCO/ALSR to change the total baggage figure to 321pcs for final loadsheet

Please refer recent briefing notes

Explanation

Please refer recent briefing notes

Submit

8. When you encounter CI down link, flight control only provide total passenger figure, pax's seat zone and check-in baggage detail to you. According to the procedure LCO shall use all _____ weight for weight and balance calculation for Adult and Child while using _____ kgs for infant. Then LCO shall input pax and bag detail into FM system manually. (_____ mode). Finally, endorse the remark "All _____ weight applied due to check-in system _____" on _____ SI column.P.S. Please answer in small capital letter

Please check CLC CX/KA WI for detail. If you not sure where can you find CX/KA WI. Please approach SSR.Please check CLC CX/KA WI for detail. If you not sure where can you find CX/KA WI. Please approach SSR.

Explanation

Please check CLC CX/KA WI for detail. If you not sure where can you find CX/KA WI. Please approach SSR.Please check CLC CX/KA WI for detail. If you not sure where can you find CX/KA WI. Please approach SSR.

Submit

9. In normal practice, CX Aircraft Operating Weight is the sum of ...?

Crew baggage weight

Take Off Fuel

Total Fuel

Pantry Weight

Basic Weight

Crew weight/Portable water

O.C.S.

CRC

Blanket

Please read the question carefully. It's operating weight, not Dry operating weight.
If you read the question correctly but get an incorrect answer, you should do extra practice in manual load sheet

Explanation

Please read the question carefully. It's operating weight, not Dry operating weight.
If you read the question correctly but get an incorrect answer, you should do extra practice in manual load sheet

Submit

10. KUL RCO sent I-ramp indicated 1pc empty idol box loaded in H52, so you need to updated DOW with _____ kgs and _____ index in _____ window. And you also need to endorse loading position in _____ SI. (Please fill in number and short form answer only "such as DUO, DOW")

Please refer to our CX/KA WI

Explanation

Please refer to our CX/KA WI

Submit

11. DEL RCO informed you final I-ramp could not be sent due to temporary network error, so RCO confirm the final LIR verbally and you sent final loadsheet 01 based on verbal loading confirmation. After aircraft pushed back, you received an email with final I-ramp which is not corresponding to the verbal loading confirmation. What are the proper responses and reactions for CLC?

Prepare eARS

Ignore the final I-ramp email cause you already confirm LIR verbally

Report to IOC if OHCP result - Fail

Just update system as the final I-ramp email and send final loadsheet 02 to captain

Reconfirm the actual loading with Ramp staff

Contact Aircraft Control Tower and hold the aircraft immediately

Bet with your friends and guess which is the corrected LIR

Informed case to Port MOD

Apply Operational Halt Check Programme (OHCP)

The proper responses and reactions for CLC are to prepare eARS, report to IOC if OHCP result - Fail, reconfirm the actual loading with Ramp staff, inform the case to Port MOD, and apply Operational Halt Check Programme (OHCP). The eARS should be prepared to document the situation and any necessary actions taken. Reporting to IOC if OHCP result - Fail is important to ensure that any potential safety issues are addressed. Reconfirming the actual loading with Ramp staff is necessary to ensure that the correct information is obtained. Informing the case to Port MOD is necessary for proper documentation and investigation. Applying OHCP helps to ensure that proper procedures are followed and any potential errors are identified and corrected.

Explanation

The proper responses and reactions for CLC are to prepare eARS, report to IOC if OHCP result - Fail, reconfirm the actual loading with Ramp staff, inform the case to Port MOD, and apply Operational Halt Check Programme (OHCP). The eARS should be prepared to document the situation and any necessary actions taken. Reporting to IOC if OHCP result - Fail is important to ensure that any potential safety issues are addressed. Reconfirming the actual loading with Ramp staff is necessary to ensure that the correct information is obtained. Informing the case to Port MOD is necessary for proper documentation and investigation. Applying OHCP helps to ensure that proper procedures are followed and any potential errors are identified and corrected.

Submit

12. Deadload discrepancy in loadsheet was found after flight airborne but yet it is not landed. However, FM system was showing "GD" for the flight. What should CLC response and action?

Report Case to SSR

Prepare eARS

Re-open flight and update system

Preform Operational Halt Check

Prepare LBS for revised loadsheet and send it to captian

Post it to the internet and share the story

Inform case to IOC

Prepare manual loadsheet and send it to arrival port

Update post flight document with "remarks" and issue the correct version

Pretend nothing was happened

The correct answer is to report the case to SSR, prepare eARS, perform Operational Halt Check, prepare LBS for revised loadsheet and send it to the captain, inform the case to IOC, update post-flight document with "remarks" and issue the correct version. This is because there was a deadload discrepancy in the loadsheet found after the flight became airborne, indicating a potential error or issue with the load calculations. It is important to report the case to SSR and inform the relevant authorities to investigate and rectify the situation. Performing an Operational Halt Check and preparing a revised loadsheet are necessary steps to ensure the safety and accuracy of the flight. Updating the post-flight document with remarks and issuing the correct version will provide a clear record of the discrepancy and its resolution.

Explanation

The correct answer is to report the case to SSR, prepare eARS, perform Operational Halt Check, prepare LBS for revised loadsheet and send it to the captain, inform the case to IOC, update post-flight document with "remarks" and issue the correct version. This is because there was a deadload discrepancy in the loadsheet found after the flight became airborne, indicating a potential error or issue with the load calculations. It is important to report the case to SSR and inform the relevant authorities to investigate and rectify the situation. Performing an Operational Halt Check and preparing a revised loadsheet are necessary steps to ensure the safety and accuracy of the flight. Updating the post-flight document with remarks and issuing the correct version will provide a clear record of the discrepancy and its resolution.

Submit

13. When you receiving "Cargo Feed" after issued LIR. There are indicators/checkpoints in FM system that you can identify any CMQ changes (included unit changes/number changes/weight changes/DGSL code change etc.) after "cargo feed" to FM? What are these indicators?

Very High priority pop-up FM message

Load distribution

Call Cargo staff

External Cargo History

It s only 2 indicators/checkpoints you can identify CMQ change in "FM system". It s only 2 indicators/checkpoints you can identify CMQ change in "FM system".

Explanation

It s only 2 indicators/checkpoints you can identify CMQ change in "FM system". It s only 2 indicators/checkpoints you can identify CMQ change in "FM system".

Submit

14.

Please select the appropriate sequence for the following items in flight file.

Flight dispatch message (Fuel order, MZFW)

Loadsheet Acknowledgement Report (LAR)

Loadsheet

Final Cargo statement

Clc Heath Check Jun 2016