SNCO DLC Quiz On Leadership And Management
Play this exciting and knowledgeable SNCO DLC Quiz On Leadership and Management that will help you enhance your leadership and management skills and make you a better leader. The quiz contains various leadership and situation-based questions that will help you gain in-depth knowledge of organizational structure, its requirements, and how to increase its productive capacity. If you like the quiz, share it with your friends, family, and colleagues. All the best!
Questions and Answers
- 1.
MSgt Crawford has been tasked to lead a small team on an upcoming deployment to Senegal. This will be his first time deployed to the region so in preparation he has been studying the cultural environment in an attempt to familiarize himself with the values, beliefs and norms. He is trying to better understand the common way of life of his local counterparts in effort to increase working relations while operating in the area. MSgt Crawford’s actions BEST illustrate the ______________dimension of the POA and its impact on mission effectiveness.
- A.
Physical
- B.
Intellectual
- C.
Moral
Correct Answer
B. IntellectualExplanation
According to the Profession of Arms chapter, the POA is intellectual because military
professionals must be culturally aware; sensitive to differences and the implications
those differences have on the operational environment. MSgt Crawford’s attempt to familiarize
himself with the local environment reflects the Intellectual Dimension of the POA.Rate this question:
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- 2.
CMSgt Tate calls MSgt Briggs into her office and notifies her that she has been tasked to depart for her third deployment. MSgt Briggs immediately thinks of her two children ages three and eight; obviously she will miss them deeply. Although her husband will take care of them in her absence she begins to wonder how much longer she can continue to deploy this way. Nonetheless, MSgt Briggs is aware of the importance of her leadership role and informs the Chief she will proudly answer her call to duty. MSgt Briggs actions BEST illustrate the core value of __________ and its impact on mission effectiveness.
- A.
Service Before Self
- B.
Excellence in All We Do
- C.
Integrity First
Correct Answer
A. Service Before SelfExplanation
According to the Profession of Arms chapter, the Air Force Core Values of Service Before Self tells us that professional duties take precedence over personal desires.Rate this question:
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- 3.
Which of the following BEST identifies Professional Methods? Professional Methods…
- A.
Involve the actual application of professional knowledge and theory
- B.
Encompass a combination of emotional, moral, and intellectual qualities
- C.
Include both tangible and intangible measurements of performance
Correct Answer
A. Involve the actual application of professional knowledge and theoryExplanation
According to the Profession of Arms chapter, professional methods involve the actual application of professional knowledge and theory to any given situation.Rate this question:
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- 4.
MSgt Smith is two classes shy of completing his Community College of the Air Force Degree. Uncertain about his future in the Air Force he decides to make completion a priority for the upcoming year. He also decides to seek out other opportunities that will help increase his management skills. Looking back he wishes he would have been motived to do so earlier in his career. MSgt Smith actions BEST illustrate ___________.
- A.
Developing Others
- B.
Self-Development
- C.
Direction, Discipline, and Recognition
Correct Answer
B. Self-DevelopmentExplanation
According to the Profession of Arms chapter, self-development is the disciplined will to leverage learning opportunities that increase or improve your knowledge, skills and attitudes.Rate this question:
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- 5.
A1C Rico has really been working hard over the last quarter. In fact, he has come to work early to complete assignments which helped the unit mission success rate stay above average. A1C Rico’s efforts haven’t gone unnoticed. To keep him motivated and hoping to increase the initiative of other unit members, MSgt Smith submits A1C Rico for Airman of the Quarter. MSgt Smith’s actions BEST illustrate his understanding of ________ and its impact on subordinate effectiveness.
- A.
Self-Development
- B.
Developing Others
- C.
Direction, Discipline, and Recognition
Correct Answer
C. Direction, Discipline, and RecognitionExplanation
According to the Profession of Arms chapter, DDR is critical to your early development and helps maintain a high degree of professionalism throughout your career.Rate this question:
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- 6.
SSgt Blount, a heavy equipment trainer, will be separating from the Air Force in six months. He’s very excited about getting out and starting a new career. MSgt Kersey calls SSgt Blount into his office and informs him that he’ll continue to train the new arrivals until his separation date. Upset SSgt Blount says, “This is unfair and will take up too much of my time.” Because SSgt Blount ___________, his actions will MOST likely __________ mission effectiveness.
- A.
Understands Professional Methods; enhance
- B.
Misunderstands Professional Methods; hinder
- C.
Understands Professional Standards; enhance
- D.
Misunderstands Professional Standards; hinder
Correct Answer
D. Misunderstands Professional Standards; hinderExplanation
SSgt Blount’s comments, “This is unfair and will take up too much of my time” reflect a professional standard values conflict. According to the Profession of Arms chapter, a values conflict occurs when personal values conflict with those of the institution.Rate this question:
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- 7.
MSgt Smith is overseeing newly assigned members of his unit performing routine vehicle checks. Through observation, he notices that some of the members are not conducting the checks as required. Although his Airmen are working, MSgt Smith can tell they’re not sure as to what they should be doing. He decides he needs to conduct on-the-job training to bring his members up to speed. Because MSgt Smith _____________, his actions will MOST likely ____________ mission effectiveness.
- A.
Understands DDR; enhance
- B.
Misunderstands DDR; hinder
- C.
Understands Professional Methods; enhance
Correct Answer
A. Understands DDR; enhanceExplanation
MSgt Smith decision to conduct on-the-job training represents his understanding of DDR. Direction is critical to early development and helps you learn your job.Rate this question:
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- 8.
SMSgt Downing calls TSgt Wilson into her office and says, “Since you’re going to be TSgt Carver’s sponsor, don’t forget the number of deployments he’s had lately. This may have caused a lot of stress on him and his family if they haven’t been prepared for the changes. Just keep it in mind as you help him out as the sponsor for this unit.” SMSgt Downing’s comments BEST identify the ______________________ tenet of mental fitness.
- A.
Awareness
- B.
Adaptability
- C.
Decision making
- D.
Positive thinking
Correct Answer
B. AdaptabilityExplanation
The adaptability tenet of mental fitness is the ability to adapt to changes associated
with military life, including flexible roles within the family. This is evident in SMSgt
Downing’s statement when he says “number of deployments he’s had lately” (changes associated with military life), and “caused a lot of stress on him and his family if they haven’t been prepared for the changes” (including flexible roles within the family).Rate this question:
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- 9.
SMSgt Bloom explains to his team, “We’ve all been under a lot of stress. Since we have some time before our next deployment, we should consider getting involved in activities that help us wind down between these difficult times.” SMSgt Bloom’s comments BEST identify the ______________________ tenet of physical fitness.
- A.
Endurance
- B.
Recovery
- C.
Strength
Correct Answer
B. RecoveryExplanation
The recovery tenet of physical fitness includes the practices you engage in that help to restore energy to your body and counterbalance stress that could result in adverse moods and/or deteriorating performance. The recovery tenet is evident when SMSgt Bloom says, “We should consider getting involved in activities that help us wind down during these difficult times.”Rate this question:
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- 10.
SMSgt Casey says to his flight, “We’ve been under a lot of stress for the inspection and I’ve seen a lot of bickering during the last few weeks. Sometimes, when you’re feeling stressed, you may tend to see only the negative. We need to do better. Let’s make sure we answer questions with optimistic, helpful feedback.” SMSgt Casey’s comments BEST identify the ______________________ tenet of social fitness.
- A.
Communication
- B.
Connectedness
- C.
Social support
Correct Answer
A. CommunicationExplanation
The communication tenet of social fitness is the exchange of thoughts, opinions, or information, including problem-solving and relationship management. It includes responding to others with positive, constructive feedback, even when you’re feeling distress, and may tend to see only the negative. SMSgt Casey’s comments indicate the communication tenet of social fitness when he says, “Let’s make sure we answer questions with optimistic, helpful feedback.”Rate this question:
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- 11.
SMSgt Tutor says to his flight, “I learned from the Senior NCO DL course we all have principles that form the framework for our approaches and how we see life in general. They’re a reflection of what’s important to us as individuals. These should guide us as we approach our next deployment.” SMSgt Tutor’s comments BEST identify ___________________ tenet of spiritual fitness.
- A.
The core values
- B.
Perseverance
- C.
Perspective
- D.
Purpose
Correct Answer
A. The core valuesExplanation
The core values tenet of spiritual fitness includes organizational values (core values) and also personal values that can help form the framework for our attitudes and how we see/approach life in general. They’re a reflection of what’s important to us as individuals. SMSgt Tutor’s comments indicate the core values tenet of spiritual fitness when he says, “…we all have principles (values) that form the framework for our approaches (attitudes) and how we see life in general. They’re a reflection of what’s important to us as individuals.”Rate this question:
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- 12.
SMSgt Mullins calls TSgt Lynn into her office and says, “Being able to evaluate a condition, conclude the desired result, and create a route to get there takes work and good resolution. The ability to do so can enhance your mental fitness.” SMSgt Mullin’s comments BEST identify the ______________________ tenet of mental fitness.
- A.
Awareness
- B.
Adaptability
- C.
Decision making
- D.
Positive thinking
Correct Answer
C. Decision makingExplanation
The decision making tenet of mental fitness involves the ability to assess a situation, determine the desired outcome, and chart a path to get there. It takes work and good judgement. This is evident in SMSgt Mullins’ statement when he says “Being able to evaluate a condition (assess a situation), conclude the desired result (determine the desired outcome), and create a route (chart a path) to get there takes work and good resolution.”Rate this question:
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- 13.
While working on a team project, TSgt Black asks, “It’s amazing to me that our folks are able to overcome all of the stress associated with these deployments…I’d go crazy if I had to deploy that much.” SMSgt Lopez replies, “You’d be surprised what you can handle. When you embrace our core values as intended, they can help you deal with the tension that might seem to be unbearable.” SMSgt Lopez’s comments BEST illustrate his understanding of _________ fitness and its impact on mission effectiveness.
- A.
Physical
- B.
Social
- C.
Spiritual
Correct Answer
C. SpiritualExplanation
Organizational and personal core values are a part of spiritual fitness. They
are useful when dealing with stressors (tension) that might appear to be insurmountable (unbearable). This is evident in Lopez’s comments, “When you embrace our core values as intended, they can be help you deal with the tension that might seem to be unbearable.”Rate this question:
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- 14.
SMSgt Gomez explains to his team, “MSgt Leap was put in the superintendent position because he has a good grasp on acute thinking skills, self-awareness, and he’s shown the ability to bounce back from diversity…that’s what we need for this position.” Because SMSgt Gomez __________ fitness, his actions will MOST likely _________ the mission.
- A.
Understands social; enhance
- B.
Misunderstands social; hinder
- C.
Understands mental; enhance
- D.
Misunderstands mental; hinder
Correct Answer
C. Understands mental; enhanceExplanation
By practicing skills such as critical thinking, self-awareness, and flexibility, you’re more likely to strengthen your mental fitness…making it easier for you to adapt your thinking and emotions to deal with stressors in a way that helps you return to your normal state quicker. This is evident in Gomez’s comments when he says, “he has a good grasp on acute thinking skills (critical thinking), self-awareness, and he’s shown the ability to bounce back from diversity (flexibility)”. His actions will most likely enhance the mission.Rate this question:
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- 15.
The Air Force Core Values, Oath of Enlistment, and DOD 5500.7-R assist us in making sound ethical decisions.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
According to the Ethical Leadership chapter, the Air Force Core Values, the Oath of Enlistment, Air Force Instructions, the Uniform Code of Military Justice, DOD 5500.7-R, Joint Ethics Regulation (JER), and AFI 36-2618, Enlisted Force Structure, all assist SNCOs in making sound ethical decisions.Rate this question:
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- 16.
____________ are the study of what we understand to be good and right behavior and the study of how we judge those behaviors.
- A.
Morals
- B.
Ethics
- C.
Values
Correct Answer
B. EthicsExplanation
According to the Ethical Leadership chapter, ethics is the study of what we understand to be good and right behavior and the study of how we judge those behaviors. It is a set of standards of conduct that guide decisions and actions based on duties derived from core values. We characterize people as ethical when they act in ways that are consistent with societal moral values. In other words, the ethics of our decisions and actions are defined societally, not individually.Rate this question:
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- 17.
When diagnosing ethical dilemmas, SNCOs should ________________.
- A.
Diagnose only the dilemmas that are present
- B.
Consider the second and third order consequences
- C.
Reconcile dilemmas using the 5-Step Process
Correct Answer
B. Consider the second and third order consequencesExplanation
According to the Ethical Leadership chapter, as a leader you should always attempt to anticipate and consider the second and third order consequences when making decisions.Rate this question:
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- 18.
Which ethical principle serves as a reminder to SNCOs that we must always put truth and honor first, followed by mission accomplishment and our Airmen?
- A.
The Three Ps
- B.
The Three Rs
- C.
The Three Ds
Correct Answer
A. The Three PsExplanation
According to the Ethical Leadership chapter, the Three Ps (Principle, Purpose, and People) serve as a reminder to SNCOs that we must always put Principle (truth-telling and honor) first; Purpose (mission accomplishment and duty) second; and People third. However, this does not offer the foundation for the other ethical principles.Rate this question:
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- 19.
Dr. Toner’s _________________ Test answers the question, “Will the end justify the means?”
- A.
Community
- B.
Situation
- C.
Consequences
Correct Answer
C. ConsequencesExplanation
According to the Ethical Leadership chapter, The Consequences Test answers the question, “Will the end justify the means?”Rate this question:
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- 20.
MSgt Jameson observes SSgt Duris performing an inspection on a newly assigned aircraft. The inspection checklist calls for removing and replacing a part after 90 days of use. Jameson approaches Duris and says, “I noticed you did not change that part even though you signed the checklist. True, the aircraft could fly a successful mission, but what if it crashes because of your actions…would you be embarrassed or humiliated? Also, would you be able to explain this to your family or friends?” Duris apologizes for the short-cut and replaces the part. The scenario BEST illustrates the __________ and its impact on mission effectiveness
- A.
Use of at least one of Dr. Toner’s tests
- B.
The use of at least one of Dr. Toner’s supporting principles
- C.
The avoidance of an ethical trap
Correct Answer
A. Use of at least one of Dr. Toner’s testsExplanation
MSgt Jameson used two of Toner’s six tests, which, according to the Ethical Leadership chapter, “consists of the best and worst outcomes of your decision.” Jameson asks Duris if he could accept the best outcome (successful mission) or worst possible outcome (aircraft crashing). Jameson used The Shame Test (… would you be embarrassed, discredited, or humiliated) and The Community Test (… would you want your family, peers, neighbors, or friends to know.)Rate this question:
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- 21.
Major Erlbaum, Military Justice Officer in Charge, hands MSgt Franklin, Legal Office Superintendent, an Article 15 and says, “Although I’ve had this for a month, I was finally able to review it for legal sufficiency. Rather than jeopardize our reputation as having the best metrics in the command, it would be easier to enter last Friday’s date into the Article 15 database. Franklin answers, “Sir, rather than implement your simple solution, let’s discuss how to prevent this situation from happening again.” MSgt Franklin’s ___________ will MOST likely ________her effectiveness.
- A.
Concern for worry over image; hinder
- B.
Lack of concern for worry over image; enhance
- C.
Drive for success; hinder
- D.
Drive for success; enhance
Correct Answer
B. Lack of concern for worry over image; enhanceExplanation
According to the Ethical Leadership chapter, “Worry over Image is an ethical trap that entails making decisions based on how the decision will impact one’s reputation/ standing among peers, subordinates, supervisors, community etc. rather than on military rules, regulations and codes of conduct.” Because MSgt Franklin is not concerned about her image, her lack of concern will most likely enhance her effectivenessRate this question:
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- 22.
During a feedback session with MSgt Gray, CMSgt Lovell says, “I don’t know how you’ve done it, but since your arrival, I’ve noticed your flight members tend to have a sense of enthusiasm, common purpose, and confidence in the future of this organization.” Gray responds, “I believe it is the collective actions, decisions, and behaviors of my flight members that are causing a more positive, more ethical climate throughout the organization.” Lovell replies, “Well, whatever you think it is, keep it up.” MSgt Gray’s __________ will MOST likely __________his effectiveness
- A.
Failure to understand military ethics; hinder
- B.
Understanding of military ethics; enhance
- C.
Failure to understand tipping; hinder
- D.
Understanding of tipping; enhance
Correct Answer
D. Understanding of tipping; enhanceExplanation
According to the Ethical Leadership chapter, Tipping is about moving the climate of an organization toward a positive/ethical climate. “The climate of an organization is determined by the collective actions, decisions, and behaviors of its members. As organizations move toward a more positive/ethical climate, a sense of enthusiasm, common purpose, and confidence in the future begins to accelerate the tipping effect. At this point, professional actions, decisions, and behaviors directed toward the achievement of organizational goals and objectives become the norm.Rate this question:
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- 23.
MSgt Merk was just briefed her unit is adopting a new process for routing helpdesk trouble tickets. She became upset since a great deal of effort was spent getting her new airmen proficient at using the current process. Immediately, she thought about developing plans to address the change, but decided to talk with her mentor, SMSgt Bellard first. He reminded her to be more optimistic about the change, especially when trying to get her people on board. She agreed but also added that she has to be realistic with them about how difficult the change will be. After her discussion with SMSgt Bellard, she decided to talk with her people to find out what concerns they may have about the new process before taking action. MSgt Merk’s actions BEST illustrate the use of ____________Flexibility
- A.
Cognitive
- B.
Emotional
- C.
Dispositional
Correct Answer
B. EmotionalExplanation
According to the Change Management chapter, emotional flexibility involves
using your support systems (talking with her mentor, SMSgt Bellard), facing reality (being
optimistic and realistic about change), and listening (finding out what concerns her people
may have). Although MSgt Merk thought about developing plans to address the change
(which might hint at cognitive flexibility), she decided to talk with her mentor instead.Rate this question:
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- 24.
MSgt Keele returned from the unit weekly staff meeting and briefed his people about a new procedure that impacts how EPRs are submitted to the commander. While most of his people just listened, a few begin to express frustration…they argued that it will take more time than the current process. Even though MSgt Keele tried to explain the rationale behind the change, his rationales were countered with statements that support why the change will fail. Since many of them have experience with the unit’s current EPR approval process, they presented a new idea they think is better than the one MSgt Keele briefed. This scenario BEST illustrates _________ behavior towards the new procedure.
- A.
Denial
- B.
Bargaining
- C.
Depression
Correct Answer
B. BargainingExplanation
According to the Change Management chapter, bargaining behavior includes attempting to put off the change or recommending alternatives to the change. In this scenario, MSgt Keele’s people offer an alternative to the commander’s new process they think will work better.Rate this question:
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- 25.
Which of the following examples BEST identifies the reasons why globalization is a pressure for change? Globalization causes:
- A.
Organizations to try to maintain a competitive advantage by managing and deploying resources; workplace policies and procedures to change based how the organization conducts its activities; changes in leadership philosophies and management styles due to high personnel turnover.
- B.
Changes in policies in programs due to demographic diversity; the requirement for new training programs based on varied religious beliefs and language differences; the development of friction and conflict between demographic groups.
- C.
. Increased competition for quality workforces; communication problems due to wider differences in workforce skills, attitudes, and needs; challenges in building cohesion and common purpose because of organizational differences.
Correct Answer
C. . Increased competition for quality workforces; communication problems due to wider differences in workforce skills, attitudes, and needs; challenges in building cohesion and common purpose because of organizational differences.Explanation
According to the Change Management chapter, increased competition for
quality workforces; communication problems due to wider differences in workforce skills,
attitudes, and needs; challenges in building cohesion and common purpose because of
organizational differences, are representative of pressure to change based on globalizationRate this question:
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- 26.
MSgt Nagle is the superintendent of a flight of 50 people. As a result of a newly published Air Force Instruction, she has to implement changes to processes people have been doing for a long time. She knows she’s going to face major resistance, so she decides to give a pre-brief to a few selected people instead of telling everyone in the flight all at once. She feels this smaller, well respected group, tends to adapt to change well and seems to have the ability to ‘sell’ change to more resistant individuals easier. Even though she knows some people will be upset because they didn’t hear about the change early, she believes that by targeting and pre-briefing certain individuals first, she can minimize resistance and get the change implemented faster. MSgt Nagle’s decision to target the ____________ will MOST likely _________ her change effort.
- A.
Innovators; hinder
- B.
Innovators; enhance
- C.
Early adopters; hinder
- D.
Early adopters; enhance
Correct Answer
D. Early adopters; enhanceExplanation
MSgt Nagle targets the early adopters. According to the Change Management
chapter, they are usually your social and opinion leaders (well respected…have the ability
to ‘sell’ change to more resistance individuals easier). To appeal to this group, you need to
provide information about the change (she provides a pre-brief). As a result of her actions,
she will most likely enhance her change effort.Rate this question:
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- 27.
SMSgt Wilson calls SSgt Sanford into her office and says, “I noticed you and your team seem unsure about the new changes we’ve implemented.” Sanford replies, “I know we have to execute the changes. I just think they increase the workload for my team rather than reducing it…I wish we still used the old process.” Wilson says, “I understand you and your people aren’t comfortable with the changes yet. Let’s rally everyone at 07:30 tomorrow morning to discuss it…maybe we can break the implementation up into smaller tasks versus one huge task. Hopefully, that might make things a little easier for everyone”. The next day after the morning meeting, Wilson notices Sanford and his team are more comfortable with the idea of the new process. SMSgt Wilson’s actions BEST illustrate her understanding of ______ and its impact on subordinate effectiveness.
- A.
Roger’s Diffusion of Innovations
- B.
Janssen’s Model of Change
- C.
Lewin’s Phases of Change
Correct Answer
B. Janssen’s Model of ChangeExplanation
SMSgt Wilson’s actions best illustrate her understanding of the phases of
Janssen’s Model of Change…specifically the Confusion phase. According to the Change
Management chapter, the Confusion phase includes indications that your people are
starting to accept the change, but are a little scattered or unsure as to what to do next
(“seem unsure about the new changes”). They may experience anger due to the loss of
the ‘old way of doing things’ (“To me it creates more work rather than alleviating extra
steps…I wish we still used the old process”). In the scenario, Wilson uses some general
guidelines for navigating through the Confusion phase, such as get people together and
share information (“Let’s rally everyone at 0730 tomorrow morning to discuss it…”), and
focus on short term goals (“…maybe we can break the implementation up into smaller
tasks versus one huge task”).Rate this question:
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- 28.
SMSgt Bernard has been tasked by Chief Brock to implement a new program that requires major changes in her organization. Since Brock knows Bernard isn’t necessarily comfortable with change, he decides to mentor her. He begins by recommending Bernard take a look around the unit to identify any potential issues that might turn into problems during the transition. If so, she should create a few strategies to address them, just in case. Bernard interrupts by saying she might have a problem getting everyone on board with the change right away. Brock agrees, but says Bernard shouldn’t dismiss those that seem resistant…they might see something she doesn’t see. Finally, Brock ends by saying he knows the change will be challenging and time consuming, but she shouldn’t let her personal life suffer as a result of her professional duties. Bernard agrees and says she feels better about leading the change effort. Chief Brock’s comments BEST explain ________and its impact on SNCO effectiveness.
- A.
Adaptability
- B.
Resistance to change
- C.
Requirements for change
Correct Answer
A. AdaptabilityExplanation
According to the Change Management chapter, Chief Brock’s comments best
explain adaptability. It includes cognitive flexibility (take a look around the unit to identify
potential issues…create a few strategies to address them), emotional flexibility (Bernard
shouldn’t dismiss those that seem resistant…they might see something she doesn’t see),
and dispositional flexibility (She shouldn’t let her personal life suffer as a result of her
professional duties).Rate this question:
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- 29.
After attending a unit briefing on how a reduction in deployments will change each section’s manning levels, MSgt White immediately goes over the details with his NCOICs. He explains, “I know this is a lot to take in at once. So, let’s take a few days to think about it. That way, I can gather more information about how the reduction will impact your subordinates and programs. We’ll meet again on Friday and put together a plan. I’ve already started to think about how I’m going to absorb the cut in our section overall, but we need to look at all programs that could be impacted by the reduction. If you need help between now and then, just let me know.” Because MSgt White _____________, his actions will MOST likely ____________ mission effectiveness
- A.
Understands how to minimize resistance; enhance
- B.
Misunderstands how to minimize resistance; hinder
- C.
Understands pressures for change; enhance
- D.
Misunderstands pressures for change; hinder
Correct Answer
A. Understands how to minimize resistance; enhanceExplanation
According to the Change Management chapter, MSgt White understands how
to minimize resistance. He allows time for the change to sink in (“ …let’s take a few days
to think about it”), knows why the change is necessary (“…I can gather more information
about how the reduction will impact…”), is the change he wants to see (“I’ve already
started to think about how I’m going to absorb the cut…”), and offers to help those struggling
with the change (“If you need help…just let me know”). White’s actions will most
likely enhance mission effectiveness.Rate this question:
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- 30.
MSgt Webster is the team leader of a diverse group of people. Sometimes, as a result of their differences, it’s hard for her to keep them focused and on task. She has an agenda, a checklist of deliverables, and timelines, but they still don’t make any major progress. One day, during a meeting, she observed the interaction of her team. She noticed that two of her team members are from Georgia and no matter the topic, they always seem to side with each other. Three others like to come up with new solutions for the problem and get agitated with those that won’t jump on their bandwagon. Finally, two Hispanic team members speak Spanish during the meetings, giving others the impression that they’re gossiping about them. As a result of her observations, she decides to have a team meeting, discuss the ways they are all different, and ask each individual for one strength they possess that can help the team move forward. This scenario BEST identifies ________________________.
- A.
Multidimensional diversity
- B.
One of the AF Priorities
- C.
Diversity as a military necessity
Correct Answer
A. Multidimensional diversityExplanation
According to the diversity chapter, multidimensional diversity includes all the
unique ways your people are different. In the scenario, MSgt Webster’s members are
diverse in the following ways: demographically (two people are from Georgia…two are
Hispanic), cognitively/behaviorally (three people are Innovators).Rate this question:
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- 31.
SMSgt Janson, the new flight superintendent, hears that a group of Asian American airmen has been complaining about the work center environment. They feel they’re unfairly left out of unit mission planning activities because of their ethnicity. They believe the Caucasian airmen are always invited to participate. As a result, they have lost all faith in the organization and can’t wait to PCS. After a few days of thinking, SMSgt Janson asks questions, uncovers the problem, and implements a monthly professional development and pizza lunch event to discuss a variety of issues, ideas, and concerns. At first, the Asian American airmen are skeptical, but after SMSgt Janson starts annotating their comments and concerns, many start to share their ideas. Six months later, the airmen feel more involved and flight morale is at an all-time high. This scenario BEST illustrates _________ and its impact on subordinate effectiveness.
- A.
Striking the Right Balance
- B.
Fostering an Inclusive Environment
- C.
The Five Part Transformational Process
Correct Answer
C. The Five Part Transformational ProcessExplanation
The scenario best illustrates the Five Part Transformation Process. According
to the Diversity chapter the steps are: Discovery (asks questions), Assessment (uncovers
problems), Exploration/Transformation (implements a professional development event).
As a result of SMSgt Janson’s use of this process, subordinate effectiveness is increased
(airmen feel more involved…flight morale is at an all-time high).Rate this question:
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- 32.
MSgt Campbell’s unit is preparing for an inspection. As a result, the duty hours have been increased to include Saturday and Sunday to ensure all checklists have been completed and all programs are ready. On Wednesday, one of MSgt Campbell’s Airmen asks for Saturday off so she can attend a preplanned religious event. Even though MSgt Campbell has had to deny other requests for time off, he tells the Airman that she can attend her religious event, but, will have to report for duty a little earlier the next day. She agrees and goes back to work. MSgt Campbell’s actions BEST illustrate _______________________ and its impact on subordinate effectiveness.
- A.
Leveraging Diversity
- B.
The Five Part Transformation Process
- C.
The Importance of Diversity
Correct Answer
A. Leveraging DiversityExplanation
According to the Diversity chapter, leveraging diversity includes striking the
right balance between the need of you people and the needs of the unit’s culture/climate
and mission. In the scenario, MSgt Campbell was able to meet the Airman’s needs (attend
her religious event) and the needs of the mission (come in to work early the next day).
Since the Airman agrees and goes back to work, his was able to find the right balance.Rate this question:
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- 33.
In response to a diversity-related problem, SMSgt Porter provides a suggestion to the first sergeant that would require all Airmen in the unit to participate in a series of focus groups that stress the importance of collaboration and fairness. Additionally, he presents an implementation plan that includes a request for an assigned coordinator to oversee and organize the focus groups. He tells the first sergeant that, based on his research, he believes the focus groups can prevent further diversity-related issues in the future. A few months later on the unit climate assessment, the first sergeant noticed that unit morale had increased since the last assessment. This scenario BEST identifies the ____________________ step of the Five Part Transformation Process and its impact on subordinate effectiveness.
- A.
Discovery
- B.
Transformation
- C.
Revitalization
Correct Answer
B. TransformationExplanation
According to the Diversity chapter, Transformation step of the Five Part
Transformation Process includes developing a plan to address the root causes of barriers
and implementing them. In the scenario, SMSgt Porter presents his solution to the first
sergeant along with his implementation plan.Rate this question:
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- 34.
While developing an implementation plan to address a problem identified during his barrier analysis, MSgt Kirk decides that even though his unit is experiencing an increase in workload, he still needs a team of people to help him put his training idea into action. So, he asks for volunteers and, surprisingly, he receives a great deal of support from the Airmen and senior leadership. MSgt Kirk thinks to himself, “Once we all get together, I can assign tasks so everyone can get involved. This should get the ball rolling on my training idea quickly.” MSgt Kirk’s _______________ will MOST likely __________ his effectiveness
- A.
Effective use of multidimensional diversity; enhance
- B.
Ineffective use of multidimensional diversity; hinder
- C.
Effective use of the Five Part Transformation Process; enhance
- D.
Ineffective use of the Five Part Transformation Process; hinder
Correct Answer
C. Effective use of the Five Part Transformation Process; enhanceExplanation
In the scenario, MSgt Kirk effectively uses the Transformation step of the Five
Part Transformation Process by developing a plan. Additionally, he increases his chances
of success by developing a committee and by having the support of the unit’s senior leadership.
As a result, his actions will most likely enhance his effectiveness.Rate this question:
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- 35.
Which of the following BEST describes what is meant by diversimilarity?
- A.
The cognitive map that we operate from
- B.
We are different but we are also the same
- C.
Treat others the way they would have you treat them
Correct Answer
B. We are different but we are also the sameExplanation
According to the Diversity chapter, the phrase “We are different but we are also the same” describes diversimiliarity.Rate this question:
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- 36.
TSgt Cox is about to deploy for the first time to a region she’s not familiar with. SMSgt Wilson calls Cox into her office and says, “I’m sure you’ve been taught there are differences between our culture and others around the world. This knowledge can help you get acclimated. Normally, you’ll get more specific information about the culture and the people you’ll be interacting with the closer you get to your deployment date.” SMSgt Wilson’s comments BEST identify the ________________ component of the 3C model.
- A.
Knowledge
- B.
Motivation
- C.
Learning approaches
Correct Answer
C. Learning approachesExplanation
SMSgt Wilson’s comments identify the two learning approaches included as a
part of the 3C model. The culture-general approach focuses on an awareness of cultural
differences (This is evident in SMSgt Wilson’s comments when she says, “I’m sure you’ve
been taught there are differences between our culture and others around the world. This
knowledge can help you get acclimated.” The culture-specific approach focuses on the
specific details of a particular culture (This is evident in SMSgt Wilson’s comments when
she says, “Normally, you’ll get more specific information about the culture and the people
you’ll be interacting with the closer you get to your deployment date.”Rate this question:
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- 37.
TSgt Hester asks, “Why do the women here in Iraq dress like that? They all wear the same color… black! I’m so glad our culture isn’t so restrictive.” SMSgt Crews responds, “Their culture doesn’t support a lot of freedom of expression. We shouldn’t judge their culture just because it’s not like ours in the U.S.” Because SMSgt Crews _____ domain of culture, his comments will MOST likely _____ mission effectiveness
- A.
Understands the Economics and Resources; enhance
- B.
Misunderstands the Economics and Resources; hinder
- C.
Understands the Aesthetics and Recreation; enhance
- D.
Misunderstands the Aesthetics and Recreation; hinder
Correct Answer
C. Understands the Aesthetics and Recreation; enhanceExplanation
Because SMSgt Crews understands the Aesthetics and Recreation domain of
culture, his comments will MOST likely enhance the mission. Aesthetics and Recreation
refers to people’s expression of beauty and style, as well as people’s methods of recreation.
It is evident that SMSgt Crews understands the Aesthetics and Recreation domain
of culture by his comments when he says, “Their culture does not support a lot of freedom
of expression. We shouldn’t frown upon someone else’s culture just because it’s not like
ours in the U.S.”Rate this question:
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- 38.
SMSgt Cox explains to his Security Forces team, “Remember, as we go door-to-door, we may encounter many extended family members living in one space because their culture is different than ours. We need to remember this for our safety.” Because SMSgt Cox _____, his comments will MOST likely _____ mission effectiveness.
- A.
understands collectivism; enhance
- B.
Misunderstands collectivism; hinder
- C.
Understands individualism; enhance
- D.
Misunderstands individualism; hinder
Correct Answer
A. understands collectivism; enhanceExplanation
Because SMSgt Cox understands collectivism, his comments will MOST likely
enhance the mission. The most meaningful definition of family in collectivism is the extended
family, consisting of blood relatives of multiple generations and on both parents’ sides of the
family and in-laws. It is evident that SMSgt Cox understands collectivism by his comments
when he says, “Remember as we go door-to-door, we may encounter lots of extended family
members in one small space because their culture is different than ours. We need to remember
this for our safety.”Rate this question:
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- 39.
While on deployment, TSgt Johnson states, “It seems like our coalition partners are always late…why is that?” SMSgt Cruz responds, “Just be glad they show up at all…in this culture, it’s OK to be late for a meeting…unlike it is in the Air Force. If you remember this and remind yourself to not be offended by it, we can meet our mission requirements despite the differences.” SMSgt Cruz’s comments BEST illustrate her understanding of _________ and its impact on mission effectiveness.
- A.
Chronemics
- B.
Haptics
- C.
Kinesics
- D.
Proxemics
Correct Answer
A. ChronemicsExplanation
SMSgt Cruz’s comments BEST illustrate her understanding of chronemics and its
impact on effectiveness. Chronemics is the study of how people perceive the use of time
and how they structure it in their relationships. SMSgt Cruz’s comments best illustrate her
understanding of kinesics by her words, “just be glad they show up at all…in this culture,
it’s OK to be late for a meeting.”Rate this question:
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- 40.
While teaching a 3C lesson, SMSgt Johnson says, “I learned that people in certain cultures pay more attention to the message’s framework and the spoken and nonverbal cues than people from other cultures.” SMSgt Johnson’s comments BEST identify a/an ________________ style/tendency.
- A.
Low context
- B.
High context
- C.
Collectivism
- D.
Individualism
Correct Answer
B. High contextExplanation
SMSgt Johnson’s comments BEST identify a high context style/tendency. When
listening to someone speak, people in relatively high context cultures pay more attention
to the message’s context and the verbal and nonverbal cues than people in relatively low
context cultures. This is evident in SMSgt Johnson’s comments when she says, “people
in certain cultures pay more attention to the message’s framework and the spoken and
nonverbal cues than people from other cultures.”Rate this question:
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- 41.
While in a deployed environment overseas, TSgt Wells sees two guys talking loudly and ‘using their hands to talk’. TSgt Wells asks SMSgt Thomas, “Why do they have to do that?” SMSgt Thomas responds, “Remember we’re not in the U.S. and using extravagant hand motions to get the point across might be perfectly acceptable to communicate in that manner here. If we remember this, we can be more effective in our communications.” SMSgt Thomas’ comments BEST illustrate her understanding of _________ and its impact on mission effectiveness.
- A.
Chronemics
- B.
Haptics
- C.
Proxemics
- D.
Kinesics
Correct Answer
D. KinesicsExplanation
SMSgt Thomas’ comments BEST illustrate her understanding of kinesics and
its impact on effectiveness. Kinesics is the technical term for the study of movement
and gesture, and it comes from the Greek word “motion” and includes gestures, body
movements, facial expressions, and eye behavior. SMSgt Thomas’ comments best illustrate
her understanding of kinesics by her words, “Remember we’re not in the U.S. and
using extravagant hand motions to get the point across might be perfectly acceptable to
communicate in that manner here. If we remember this, we can be more effective in our
communications.”Rate this question:
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- 42.
While in a deployed location in Afghanistan, TSgt Smiley asks, “Why don’t you see any Afghani women in leadership roles here?” SMSgt Green says, “Remember, Afghanistan is a different culture and their views are different than ours…understanding the differences will help you accomplish your mission. Because SMSgt Green __________ domain of culture, his comments will MOST likely _________ mission effectiveness.
- A.
Understands the Family and Kinship; enhance
- B.
Misunderstands the Family and Kinship; hinder
- C.
Understands the Sex and Gender; enhance
- D.
Misunderstands the Sex and Gender; hinder
Correct Answer
C. Understands the Sex and Gender; enhanceExplanation
Because SMSgt Green understands the Sex and Gender domain of culture, his
comments will MOST likely enhance the mission. Sex and Gender often influences or even
fully determines their relationship to parts of every other cultural domain, such as their
access to resources, their work, the kinds of social and political relations they can enter,
and how they can worship. It is evident that SMSgt Green understands the Sex and Gender
domain of culture by his comments when he responds to TSgt Smiley’s comments about
women in leadership roles by saying “Remember, Afghanistan is a different culture and
their views are different than ours …understanding the differences will help you accomplish
your mission.”Rate this question:
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- 43.
MSgt Luis is the Air Force Life Cycle Management Center’s Superintendent. Two of his section’s programmers are in a dispute over which program is appropriate for a new cyber weapon system and MSgt Luis has noticed the timelines for the project continue to slip. MSgt Luis knows these programmers have attempted to come to a mutually satisfying decision many time but the attempts have never been productive. MSgt Luis believes they won’t be able to work it out without help. He begins by discussing the issue with each programmer and others in the work center. After realizing he does not have the programming background to provide appropriate choices, MSgt Luis asks MSgt Wayne, an experienced programmer, to mediate the issue with the programmers. The programmers reach a solution quickly and are able to begin developing the cyber weapon system ahead of schedule. This scenario BEST illustrates how __________ impact(s) mission effectiveness.
- A.
Mediation Preparation
- B.
Stages of Mediation
- C.
Dealing with Impasse
Correct Answer
A. Mediation PreparationExplanation
According to the Mediation Chapter, during preparation, you would gather
information about the issue in controversy, assess if mediation is an appropriate tool to
help the parties, and determine if mediation is a suitable tool to help with the dispute. In
the scenario MSgt Luis correctly follows the preparation process and decides he is not the
best mediator for the dispute and asks a subject matter expert to assist.Rate this question:
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- 44.
In order to help resolve a dispute between her section NCOICs, MSgt Packard calls them into the office. First, she explains why they are there and ensures they agree to resolve their difference. Next, she communicates why she is a good option to help and explains she does not have a stake in their issue. Then, she discusses guidelines for conduct during their discussion and asks if they can think of any guidelines they would like to implement. Finally, she explains the process they are going to use and thanks them for being willing to resolve the issue. This scenario BEST identifies the_____.
- A.
Joint Discussion
- B.
Parties' Opening Statements
- C.
Mediator's Opening Statement
Correct Answer
C. Mediator's Opening StatementExplanation
According to the Mediation chapter, in the mediator’s opening statement, you
will meet with both parties together for the first time. Begin the session with introductions
followed by an opening statement. The purpose of the opening statement is to
establish a structure for the mediation session, ensure the parties’ understand the mediation
process, and gain their commitment to it. In the scenario the mediator, MSgt Packard,
gives an opening statement by explaining the reason for mediation, explaining her qualifications,
establishing ground rules, explaining the mediation process, and congratulating
the parties for being willing to attempt to settle their dispute.Rate this question:
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- 45.
The organization superintendent, MSgt Samson, discusses an upgrade training issue with TSgt Standard who states, “SSgt Sims has not been tracking his Airman’s training progression. It is his responsibility as their supervisor to document.” Next, MSgt Samson calls SSgt Sims into the office and asks for his side. SSgt Sims says, “I have been really busy, I asked TSgt Standard to document the training and sent him an email with all the info.” MSgt Samson’s actions BEST illustrates _____.
- A.
Gathering information
- B.
Mediation appropriateness
- C.
When to offer mediation
Correct Answer
A. Gathering informationExplanation
According to the Mediation chapter, the first step of the preparation process
involves gathering sufficient information from the all parties. In the scenario, MSgt
Samson is gathering information from the parties in preparation for a possible mediation.Rate this question:
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- 46.
During a break in mediation, SMSgt Lynn discusses a problem with MSgt Beasley. MSgt Beasley aggressively blats, “I’m so tired of MSgt Slater, he’s always gone for Top III stuff and when he is here he only works Top III junk too!” SMSgt Lynn says, “If I understand what you are saying, you seem to be upset that MSgt Slater is not pulling his weight because he is always focused on Top III requirements.” SMSgt Lynn’s ______ will MOST likely _____ his effectiveness.
- A.
Understanding of the Reframing; enhance
- B.
Misunderstanding of the Reframing; hinder
- C.
Understanding of the Rephrasing; enhance
- D.
Misunderstanding of the Rephrasing; hinder
Correct Answer
C. Understanding of the Rephrasing; enhanceExplanation
According to the Mediation chapter, rephrasing includes paraphrasing the
speaker’s comments to let him/her know that they were heard and understood by the
listener. In the scenario SMSgt Lynn is rephrasing MSgt Beasley’s comment prevent misunderstandings
and to reassure Beasley that he is listening to what is being said. Because
Lynn properly rephrases the comment he should enhance the communication and increase
his effectiveness.Rate this question:
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- 47.
MSgt Gordon is in charge of assigning the additional duties in her element. During a casual conversation with TSgt Sage, who is a section NCOIC within the element, MSgt Gordon mentions she needs to find a replacement Emergency Management Representative for the organization. After thinking about it TSgt Sage replies “I just gave up my additional duty, and I have never managed the Emergency Management program. That would look good on my next EPR.” MSgt Gordon smiles and says, “If you take me out tonight and show me a good time, I’ll recommend you for the position.” MSgt Gordon’s _________ will MOST likely ________________ her effectiveness
- A.
Unlawful discrimination; enhance
- B.
Unlawful discrimination; hinder
- C.
Unlawful harassment; enhance
- D.
Unlawful harassment; hinder
Correct Answer
D. Unlawful harassment; hinderExplanation
MSgt Gordon’s comment is a violation of unlawful harassment.
MSgt Gordon is in a supervisory position and is offering an additional duty (condition of
employment) for sexual favors. According to the EO systems section, Unlawful harassment
includes unwelcome sexual advances, requests for sexual favors, or other verbal or physical
conduct of a sexual nature particularly when submission to such conduct is made directly or
indirectly as a term or condition of employment, and/or when submission to or rejection of
such conduct is used as a basis for an employment decision affecting the person.Rate this question:
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- 48.
MSgt Thomas just conducted a briefing at her organization’s commanders call. After receiving the approval from the Airman involved, MSgt Thomas discussed how a recent DUI had affected the unit. She described how the incident caused the Airman to be ineligible for deployment and caused unnecessary strain on the reduced manpower now having to deploy an alternate. The incident has also disrupted the attitudes of the unit personnel, and how they have been less productive due to the change. Lastly, MSgt Thomas discusses how the Airman risked his safety and the safety of others on the road while driving under the influence. MSgt Thomas’ discussion BEST identifies ________________.
- A.
Effects of Substance Misuse
- B.
Education and Intervention
- C.
Influence of SNCO Attitude
Correct Answer
A. Effects of Substance MisuseExplanation
MSgt Thomas’ discussion BEST identifies the effects of substance
misuse. To begin MSgt Thomas discusses how the DUI effected the mission and readiness
by the Airmen not being about to deploy and an alternate having to be tasked. Then, she
discusses how morale in the element has degraded causing lowered productivity. Finally,
MSgt Thomas discusses how the Airman’s put their and others health and wellness in
jeopardy.Rate this question:
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- 49.
SMSgt Browning is MSgt Green’s supervisor. Last week, MSgt Green was charged with a DUI by the SFS when driving on base. MSgt Green now seemed very bleak and angry with himself. MSgt Green even offered his car to a new airman. Today the commander officially charged MSgt Green with an Article 15. After the meeting with the commander, MSgt Green turns to SMSgt Browning and says, “My career is done and I’m ready to end all this mess!” After hearing this, SMSgt Browning guides MSgt Green to the first sergeant’s office then says, “First Sergeant, keep an eye on MSgt Green.” After the first sergeant agrees, SMSgt Browning goes back into the commander’s office and says, “Ma’am, I believe MSgt Green is contemplating suicide. We should get him into mental health right now.” The commander agrees. SMSgt Browning ensures MSgt Green is not left alone before his appointment and then ensures the first sergeant is there to pick up MSgt Green after the appointment is over. SMSgt Browning’s actions BEST illustrate the use of ________________.
- A.
Why Suicide
- B.
Programs and Policies
- C.
Developing a Relationship of Trust
Correct Answer
B. Programs and PoliciesExplanation
SMSgt Browning’s actions are illustrating the programs and policies
available to get MSgt Green the help he needs. SMSgt Browning notices the warning signs
and initiates a hand-off of MSgt Green to the first sergeant, then begins the LPSP program by
discussing his concerns with the commander and recommending a mental health evaluation.
Finally, SMSgt Browning ensures the hand-off policy is used after the evaluation to safeguard
MSgt Green.Rate this question:
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- 50.
MSgt Gilbert is leading a SAPR small group session in his organization. During a group discussion SSgt Mcfate asks to be excused to go to the bathroom. MSgt Gilbert allows him to leave and continues the discussion with the group. After SSgt Mcfate returns the conversation transitions to supporting the victim after a sexual assault has occurred. SSgt Mcfate is visibly uncomfortable and asks to be excused from the session. MSgt Gilbert explains that the group session is mandatory and he will not get credit for attendance if he leaves. MSgt Gilbert’s misunderstanding of _______ response will MOST likely _______ subordinate effectiveness.
- A.
Immediate; enhance
- B.
Immediate; hinder
- C.
Long-term; enhance
- D.
Long-term; hinder
Correct Answer
D. Long-term; hinderExplanation
MSgt Gilbert does not have a firm understanding of long-term
response to sexual assault. Because he doesn’t excuse SSgt Mcfate from the group discussion
he will likely relive a past experience of sexual assault that will hinder his effectiveness.
According to the individual involved in a sexual assault section, long-term response includes
understanding how victims respond to past sexual assaults and the triggers that may cause
them to “relive” that traumatic experience. Knowing and caring for your wingmen in the
organization can ensure they are not suffering in silence when reliving a past experience of
sexual assault.Rate this question:
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Aug 22, 2023Quiz Edited by
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Apr 26, 2017Quiz Created by
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