SNCO DLC Quiz On Leadership And Management
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CMSgt Tate calls MSgt Briggs into her office and notifies her that she has been tasked to depart for her third deployment. MSgt Briggs immediately thinks of her two children ages three and eight; obviously she will miss them deeply. Although her husband will take care of them in her absence she begins to wonder how much longer she can continue to deploy this way. Nonetheless, MSgt Briggs is aware of the importance of her leadership role and informs the Chief she will proudly answer her call to duty. MSgt Briggs actions BEST illustrate the core value of __________ and its impact on mission effectiveness.
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Service Before Self
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Excellence in All We Do
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Integrity First
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About This Quiz
Play this exciting and knowledgeable SNCO DLC Quiz On Leadership and Management that will help you enhance your leadership and management skills and make you a better leader. The quiz contains various leadership and situation-based questions that will help you gain in-depth knowledge of organizational structure, its requirements, and how to increase its productive capacity. If you like the quiz, share it with your friends, family, and colleagues. All the best!
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- 2.
The Air Force Core Values, Oath of Enlistment, and DOD 5500.7-R assist us in making sound ethical decisions.
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True
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False
Correct Answer
A. TrueExplanation
According to the Ethical Leadership chapter, the Air Force Core Values, the Oath of Enlistment, Air Force Instructions, the Uniform Code of Military Justice, DOD 5500.7-R, Joint Ethics Regulation (JER), and AFI 36-2618, Enlisted Force Structure, all assist SNCOs in making sound ethical decisions.Rate this question:
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- 3.
The organization superintendent, MSgt Samson, discusses an upgrade training issue with TSgt Standard who states, “SSgt Sims has not been tracking his Airman’s training progression. It is his responsibility as their supervisor to document.” Next, MSgt Samson calls SSgt Sims into the office and asks for his side. SSgt Sims says, “I have been really busy, I asked TSgt Standard to document the training and sent him an email with all the info.” MSgt Samson’s actions BEST illustrates _____.
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Gathering information
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Mediation appropriateness
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When to offer mediation
Correct Answer
A. Gathering informationExplanation
According to the Mediation chapter, the first step of the preparation process
involves gathering sufficient information from the all parties. In the scenario, MSgt
Samson is gathering information from the parties in preparation for a possible mediation.Rate this question:
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- 4.
___________ identifies the purpose of the organization or the reason it exists.
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Mission Statement
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Vision
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Alignment
Correct Answer
A. Mission StatementExplanation
According to the Strategic Planning lesson, a mission statement identifies the
purpose of the organization or the reason it existsRate this question:
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- 5.
MSgt Akoo was just informed by SMSgt Vanderbilt that he will be taking over the Dispatch Operations section. Over the past few months, they have been struggling to meet the service response times outlined by senior leadership. He asks the shift supervisors to gather data necessary to measure just how well they are at meeting their goals. Upon review of the information he begins to notice a trend. Since the installation of the new database in the dispatch section, most of the members are still struggling to input information correctly, resulting in them not being on time for aircrew pickups. MSgt Akoo decides to conduct an in-service-training session to get all members up to speed on the new database. MSgt Akoo’s action BEST illustrate the use of the_________________ perspective
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The Financial Perspective
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The Business Perspective
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The Learning & Growth Perspective
Correct Answer
A. The Learning & Growth PerspectiveExplanation
According to the Strategic Planning lesson, the Learning & Growth perspective
includes employee training and corporate cultural attitudes related to both individual and
corporate self-improvement. In a knowledge-worker organization, people are the main
resource. In the current climate of rapid technological change, it is becoming necessary
for knowledge workers to be in a continuous learning mode. MSgt Akoo conducted in-service-training
to bring his people up to speed on the new database.Rate this question:
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- 6.
SMSgt Bloom explains to his team, “We’ve all been under a lot of stress. Since we have some time before our next deployment, we should consider getting involved in activities that help us wind down between these difficult times.” SMSgt Bloom’s comments BEST identify the ______________________ tenet of physical fitness.
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Endurance
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Recovery
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Strength
Correct Answer
A. RecoveryExplanation
The recovery tenet of physical fitness includes the practices you engage in that help to restore energy to your body and counterbalance stress that could result in adverse moods and/or deteriorating performance. The recovery tenet is evident when SMSgt Bloom says, “We should consider getting involved in activities that help us wind down during these difficult times.”Rate this question:
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- 7.
Which of the following BEST describes what is meant by diversimilarity?
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The cognitive map that we operate from
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We are different but we are also the same
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Treat others the way they would have you treat them
Correct Answer
A. We are different but we are also the sameExplanation
According to the Diversity chapter, the phrase “We are different but we are also the same” describes diversimiliarity.Rate this question:
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- 8.
SMSgt Cox explains to his Security Forces team, “Remember, as we go door-to-door, we may encounter many extended family members living in one space because their culture is different than ours. We need to remember this for our safety.” Because SMSgt Cox _____, his comments will MOST likely _____ mission effectiveness.
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understands collectivism; enhance
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Misunderstands collectivism; hinder
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Understands individualism; enhance
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Misunderstands individualism; hinder
Correct Answer
A. understands collectivism; enhanceExplanation
Because SMSgt Cox understands collectivism, his comments will MOST likely
enhance the mission. The most meaningful definition of family in collectivism is the extended
family, consisting of blood relatives of multiple generations and on both parents’ sides of the
family and in-laws. It is evident that SMSgt Cox understands collectivism by his comments
when he says, “Remember as we go door-to-door, we may encounter lots of extended family
members in one small space because their culture is different than ours. We need to remember
this for our safety.”Rate this question:
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- 9.
In order to help resolve a dispute between her section NCOICs, MSgt Packard calls them into the office. First, she explains why they are there and ensures they agree to resolve their difference. Next, she communicates why she is a good option to help and explains she does not have a stake in their issue. Then, she discusses guidelines for conduct during their discussion and asks if they can think of any guidelines they would like to implement. Finally, she explains the process they are going to use and thanks them for being willing to resolve the issue. This scenario BEST identifies the_____.
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Joint Discussion
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Parties' Opening Statements
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Mediator's Opening Statement
Correct Answer
A. Mediator's Opening StatementExplanation
According to the Mediation chapter, in the mediator’s opening statement, you
will meet with both parties together for the first time. Begin the session with introductions
followed by an opening statement. The purpose of the opening statement is to
establish a structure for the mediation session, ensure the parties’ understand the mediation
process, and gain their commitment to it. In the scenario the mediator, MSgt Packard,
gives an opening statement by explaining the reason for mediation, explaining her qualifications,
establishing ground rules, explaining the mediation process, and congratulating
the parties for being willing to attempt to settle their dispute.Rate this question:
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- 10.
MSgt Crawford has been tasked to lead a small team on an upcoming deployment to Senegal. This will be his first time deployed to the region so in preparation he has been studying the cultural environment in an attempt to familiarize himself with the values, beliefs and norms. He is trying to better understand the common way of life of his local counterparts in effort to increase working relations while operating in the area. MSgt Crawford’s actions BEST illustrate the ______________dimension of the POA and its impact on mission effectiveness.
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Physical
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Intellectual
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Moral
Correct Answer
A. IntellectualExplanation
According to the Profession of Arms chapter, the POA is intellectual because military
professionals must be culturally aware; sensitive to differences and the implications
those differences have on the operational environment. MSgt Crawford’s attempt to familiarize
himself with the local environment reflects the Intellectual Dimension of the POA.Rate this question:
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- 11.
MSgt Smith is two classes shy of completing his Community College of the Air Force Degree. Uncertain about his future in the Air Force he decides to make completion a priority for the upcoming year. He also decides to seek out other opportunities that will help increase his management skills. Looking back he wishes he would have been motived to do so earlier in his career. MSgt Smith actions BEST illustrate ___________.
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Developing Others
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Self-Development
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Direction, Discipline, and Recognition
Correct Answer
A. Self-DevelopmentExplanation
According to the Profession of Arms chapter, self-development is the disciplined will to leverage learning opportunities that increase or improve your knowledge, skills and attitudes.Rate this question:
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- 12.
Dr. Toner’s _________________ Test answers the question, “Will the end justify the means?”
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Community
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Situation
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Consequences
Correct Answer
A. ConsequencesExplanation
According to the Ethical Leadership chapter, The Consequences Test answers the question, “Will the end justify the means?”Rate this question:
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- 13.
MSgt Aiden has been tasked to provide leadership with a plan of how he plans to turn around the Vehicle Fleet section. He recalls how he was successful at this type of endeavor at his last assignment and begins by taking a hard look at what is currently occurring in the section. He has identified some areas where they are doing really well and a few areas for improvement. He also learns of a new mission that his section will begin to undertake and he sees that as a plus. One item of concern is the unit’s inability to keep up its IT infrastructure which may present problems for them over the next year. With the information he’s gathered he builds a strategy to present to leadership. Because MSgt Aiden _____________, his actions will MOST likely ____________ the mission.
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Understands how to conduct a SWOT analysis; enhance
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Misunderstands how to conduct a SWOT analysis; hinder
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Understands how to develop a Mission Statement; enhance
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Misunderstands how to develop a Mission Statement; hinder
Correct Answer
A. Understands how to conduct a SWOT analysis; enhanceExplanation
MSgt Aiden understands how to conduct a SWOT analysis as evidenced by identifying
things that they are really doing well (strengths) and a few areas for improvement
(weaknesses). He also sees the chance to undertake a new mission as a plus (opportunity)
for the section and views their inability to keep up with the IT infrastructure (threat) as an
area of concern.Rate this question:
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- 14.
While working on a team project, TSgt Black asks, “It’s amazing to me that our folks are able to overcome all of the stress associated with these deployments…I’d go crazy if I had to deploy that much.” SMSgt Lopez replies, “You’d be surprised what you can handle. When you embrace our core values as intended, they can help you deal with the tension that might seem to be unbearable.” SMSgt Lopez’s comments BEST illustrate his understanding of _________ fitness and its impact on mission effectiveness.
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Physical
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Social
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Spiritual
Correct Answer
A. SpiritualExplanation
Organizational and personal core values are a part of spiritual fitness. They
are useful when dealing with stressors (tension) that might appear to be insurmountable (unbearable). This is evident in Lopez’s comments, “When you embrace our core values as intended, they can be help you deal with the tension that might seem to be unbearable.”Rate this question:
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- 15.
TSgt Hester asks, “Why do the women here in Iraq dress like that? They all wear the same color… black! I’m so glad our culture isn’t so restrictive.” SMSgt Crews responds, “Their culture doesn’t support a lot of freedom of expression. We shouldn’t judge their culture just because it’s not like ours in the U.S.” Because SMSgt Crews _____ domain of culture, his comments will MOST likely _____ mission effectiveness
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Understands the Economics and Resources; enhance
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Misunderstands the Economics and Resources; hinder
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Understands the Aesthetics and Recreation; enhance
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Misunderstands the Aesthetics and Recreation; hinder
Correct Answer
A. Understands the Aesthetics and Recreation; enhanceExplanation
Because SMSgt Crews understands the Aesthetics and Recreation domain of
culture, his comments will MOST likely enhance the mission. Aesthetics and Recreation
refers to people’s expression of beauty and style, as well as people’s methods of recreation.
It is evident that SMSgt Crews understands the Aesthetics and Recreation domain
of culture by his comments when he says, “Their culture does not support a lot of freedom
of expression. We shouldn’t frown upon someone else’s culture just because it’s not like
ours in the U.S.”Rate this question:
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- 16.
While in a deployed location in Afghanistan, TSgt Smiley asks, “Why don’t you see any Afghani women in leadership roles here?” SMSgt Green says, “Remember, Afghanistan is a different culture and their views are different than ours…understanding the differences will help you accomplish your mission. Because SMSgt Green __________ domain of culture, his comments will MOST likely _________ mission effectiveness.
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Understands the Family and Kinship; enhance
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Misunderstands the Family and Kinship; hinder
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Understands the Sex and Gender; enhance
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Misunderstands the Sex and Gender; hinder
Correct Answer
A. Understands the Sex and Gender; enhanceExplanation
Because SMSgt Green understands the Sex and Gender domain of culture, his
comments will MOST likely enhance the mission. Sex and Gender often influences or even
fully determines their relationship to parts of every other cultural domain, such as their
access to resources, their work, the kinds of social and political relations they can enter,
and how they can worship. It is evident that SMSgt Green understands the Sex and Gender
domain of culture by his comments when he responds to TSgt Smiley’s comments about
women in leadership roles by saying “Remember, Afghanistan is a different culture and
their views are different than ours …understanding the differences will help you accomplish
your mission.”Rate this question:
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- 17.
MSgt Wilson is a vehicle operator assigned to small reserve unit at Eutaw Air Reserve Station. Most people don’t even know her unit exists, let alone what mission they perform. To gain exposure and hopefully attract new recruits interested in joining her organization, she creates a Facebook page to help expand connections both on and off the installation. MSgt Wilson’s actions Best illustrate the New Media concepts by using __________to impact mission effectiveness.
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Social Media Guidelines
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A blog
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Social Networking
Correct Answer
A. Social NetworkingExplanation
Social networking is the practice of expanding the number of one’s business and/or social contacts by making connections through individuals.Rate this question:
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- 18.
The First Sergeant called her six SNCOs into her office and said there was a short suspense project that needed immediate attention. She said the six would be the team to make it happen. When the six met, all were able to come up with some workable ideas and wrote them down on butcher-block paper to keep. One of the ideas was selected as the best option. It was now lunch time. An agreement was made to approach some of the unit members and ask them what they thought about the idea and report their comments after lunch. After lunch, everyone heard the feedback, fixed a few problem areas, agreed on the idea, and started to formulate the plan for getting the new process implemented. Everything was written on the dry-erase boards so it could be transferred to a lessons-learned folder. The next day the team met and ensured a briefing was prepared. After hearing the briefing the First Sergeant thanked the team and the new process started. Based on this Team Dynamics scenario, the outcome of the implementation will MOST likely be _________________ because the team __________________.
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Effective; was well balanced
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Ineffective; was not well balanced
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Effective; included all of the Team Dimensions Stages
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Ineffective; included some of the Team Dimensions Stages
Correct Answer
A. Effective; included all of the Team Dimensions StagesExplanation
According to the Team Dynamics chapter, the outcome of the implementation
will MOST LIKELY be effective because all of the Team Dimensions Stages were followed:
the Creation Stage; (everyone met and all six came up with ideas), the Advancing Stage
(one idea was suggested as the best option; talk to a couple unit members for feedback),
the Refining Stage (heard feedback, fixed problems, started plan), and the Executing Stage
(get the plan implemented, briefing for First Sergeant, get it moving forward). Along the
way documentation was being accomplished.Rate this question:
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- 19.
A1C Rico has really been working hard over the last quarter. In fact, he has come to work early to complete assignments which helped the unit mission success rate stay above average. A1C Rico’s efforts haven’t gone unnoticed. To keep him motivated and hoping to increase the initiative of other unit members, MSgt Smith submits A1C Rico for Airman of the Quarter. MSgt Smith’s actions BEST illustrate his understanding of ________ and its impact on subordinate effectiveness.
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Self-Development
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Developing Others
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Direction, Discipline, and Recognition
Correct Answer
A. Direction, Discipline, and RecognitionExplanation
According to the Profession of Arms chapter, DDR is critical to your early development and helps maintain a high degree of professionalism throughout your career.Rate this question:
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- 20.
MSgt Keele returned from the unit weekly staff meeting and briefed his people about a new procedure that impacts how EPRs are submitted to the commander. While most of his people just listened, a few begin to express frustration…they argued that it will take more time than the current process. Even though MSgt Keele tried to explain the rationale behind the change, his rationales were countered with statements that support why the change will fail. Since many of them have experience with the unit’s current EPR approval process, they presented a new idea they think is better than the one MSgt Keele briefed. This scenario BEST illustrates _________ behavior towards the new procedure.
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Denial
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Bargaining
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Depression
Correct Answer
A. BargainingExplanation
According to the Change Management chapter, bargaining behavior includes attempting to put off the change or recommending alternatives to the change. In this scenario, MSgt Keele’s people offer an alternative to the commander’s new process they think will work better.Rate this question:
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- 21.
MSgt Nagle is the superintendent of a flight of 50 people. As a result of a newly published Air Force Instruction, she has to implement changes to processes people have been doing for a long time. She knows she’s going to face major resistance, so she decides to give a pre-brief to a few selected people instead of telling everyone in the flight all at once. She feels this smaller, well respected group, tends to adapt to change well and seems to have the ability to ‘sell’ change to more resistant individuals easier. Even though she knows some people will be upset because they didn’t hear about the change early, she believes that by targeting and pre-briefing certain individuals first, she can minimize resistance and get the change implemented faster. MSgt Nagle’s decision to target the ____________ will MOST likely _________ her change effort.
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Innovators; hinder
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Innovators; enhance
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Early adopters; hinder
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Early adopters; enhance
Correct Answer
A. Early adopters; enhanceExplanation
MSgt Nagle targets the early adopters. According to the Change Management
chapter, they are usually your social and opinion leaders (well respected…have the ability
to ‘sell’ change to more resistance individuals easier). To appeal to this group, you need to
provide information about the change (she provides a pre-brief). As a result of her actions,
she will most likely enhance her change effort.Rate this question:
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- 22.
MSgt Gordon is in charge of assigning the additional duties in her element. During a casual conversation with TSgt Sage, who is a section NCOIC within the element, MSgt Gordon mentions she needs to find a replacement Emergency Management Representative for the organization. After thinking about it TSgt Sage replies “I just gave up my additional duty, and I have never managed the Emergency Management program. That would look good on my next EPR.” MSgt Gordon smiles and says, “If you take me out tonight and show me a good time, I’ll recommend you for the position.” MSgt Gordon’s _________ will MOST likely ________________ her effectiveness
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Unlawful discrimination; enhance
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Unlawful discrimination; hinder
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Unlawful harassment; enhance
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Unlawful harassment; hinder
Correct Answer
A. Unlawful harassment; hinderExplanation
MSgt Gordon’s comment is a violation of unlawful harassment.
MSgt Gordon is in a supervisory position and is offering an additional duty (condition of
employment) for sexual favors. According to the EO systems section, Unlawful harassment
includes unwelcome sexual advances, requests for sexual favors, or other verbal or physical
conduct of a sexual nature particularly when submission to such conduct is made directly or
indirectly as a term or condition of employment, and/or when submission to or rejection of
such conduct is used as a basis for an employment decision affecting the person.Rate this question:
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- 23.
SMSgt Tufford scheduled weekly meetings with team members to discuss progress on assigned tasks and to provide an opportunity to voice issues and concerns. He emailed status reports to stakeholders, and invited feedback by providing detailed questionnaires. By responding to the feedback received from the questionnaires and mitigating problems identified through team meetings, SMSgt Tufford was able to adjust project execution in real time. The end product exceeded customer needs and expectations. SMSgt Tufford’s actions BEST illustrate a _____ plan.
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Communications
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Risk management
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Human resource
Correct Answer
A. CommunicationsExplanation
According to the Project Management chapter, leading projects necessitates
communication with all stakeholders involved. The SNCO encourages the free exchange of
ideas, strives to understand others’ points of view, seeks and incorporates feedback, and
applies the insight to the project.Rate this question:
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- 24.
SMSgt Gomez explains to his team, “MSgt Leap was put in the superintendent position because he has a good grasp on acute thinking skills, self-awareness, and he’s shown the ability to bounce back from diversity…that’s what we need for this position.” Because SMSgt Gomez __________ fitness, his actions will MOST likely _________ the mission.
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Understands social; enhance
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Misunderstands social; hinder
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Understands mental; enhance
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Misunderstands mental; hinder
Correct Answer
A. Understands mental; enhanceExplanation
By practicing skills such as critical thinking, self-awareness, and flexibility, you’re more likely to strengthen your mental fitness…making it easier for you to adapt your thinking and emotions to deal with stressors in a way that helps you return to your normal state quicker. This is evident in Gomez’s comments when he says, “he has a good grasp on acute thinking skills (critical thinking), self-awareness, and he’s shown the ability to bounce back from diversity (flexibility)”. His actions will most likely enhance the mission.Rate this question:
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- 25.
Although Air Force members must follow Air Force policies concerning social media, they have the option to comply with policies published by social media websites.
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True
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False
Correct Answer
A. FalseExplanation
According to the Culture of Engagement chapter, Air Force members must
follow Air Force policies concerning social media AND all policies published by social media
websitesRate this question:
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- 26.
When Airmen engage the media or interact with others via social media, they must be concerned about OPSEC issues such as developing a critical information list and conducting a vulnerability analysis. Which of the following is NOT one of their concerns?
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Threats and Threat assessments
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Risk Assessment
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Assigning security classifications
Correct Answer
A. Assigning security classificationsExplanation
According to the Culture of Engagement chapter, assigning security classification
MUST occur PRIOR to engaging the media or interacting on social media websites so
Airmen do not release classified information.Rate this question:
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- 27.
MSgt Manning is overseeing the standup of the customer service section in her unit. She begins by clarifying to the section members what they must do to take the section from where it is today to where it needs to be at this same time next year. She informs them of her intentions and defines how they will measure their success. In no time at all, she begins to see that everyone is focused on the outlined tasks, are maintaining positive attitudes, and the section is moving in the right direction. MSgt Manning actions BEST illustrate strategic planning techniques by using ______ concepts to impact SNCO effectiveness
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Goals
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Balanced scorecard
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The customer perspective
Correct Answer
A. GoalsExplanation
SNCOs increase their effectiveness by establishing goals for the organizations
they lead. Goals clarify what must be achieved to realize an end state and provide
a measureable way of identifying if priorities have been met or exceeded. Goals identify
objectives and inspire the “right” type of behavior required to achieve them. MSgt
Manning clearly identified her goals to the section; therefore, her actions increased SNCO
effectiveness.Rate this question:
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- 28.
During a break in mediation, SMSgt Lynn discusses a problem with MSgt Beasley. MSgt Beasley aggressively blats, “I’m so tired of MSgt Slater, he’s always gone for Top III stuff and when he is here he only works Top III junk too!” SMSgt Lynn says, “If I understand what you are saying, you seem to be upset that MSgt Slater is not pulling his weight because he is always focused on Top III requirements.” SMSgt Lynn’s ______ will MOST likely _____ his effectiveness.
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Understanding of the Reframing; enhance
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Misunderstanding of the Reframing; hinder
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Understanding of the Rephrasing; enhance
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Misunderstanding of the Rephrasing; hinder
Correct Answer
A. Understanding of the Rephrasing; enhanceExplanation
According to the Mediation chapter, rephrasing includes paraphrasing the
speaker’s comments to let him/her know that they were heard and understood by the
listener. In the scenario SMSgt Lynn is rephrasing MSgt Beasley’s comment prevent misunderstandings
and to reassure Beasley that he is listening to what is being said. Because
Lynn properly rephrases the comment he should enhance the communication and increase
his effectiveness.Rate this question:
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- 29.
MSgt Thomas just conducted a briefing at her organization’s commanders call. After receiving the approval from the Airman involved, MSgt Thomas discussed how a recent DUI had affected the unit. She described how the incident caused the Airman to be ineligible for deployment and caused unnecessary strain on the reduced manpower now having to deploy an alternate. The incident has also disrupted the attitudes of the unit personnel, and how they have been less productive due to the change. Lastly, MSgt Thomas discusses how the Airman risked his safety and the safety of others on the road while driving under the influence. MSgt Thomas’ discussion BEST identifies ________________.
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Effects of Substance Misuse
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Education and Intervention
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Influence of SNCO Attitude
Correct Answer
A. Effects of Substance MisuseExplanation
MSgt Thomas’ discussion BEST identifies the effects of substance
misuse. To begin MSgt Thomas discusses how the DUI effected the mission and readiness
by the Airmen not being about to deploy and an alternate having to be tasked. Then, she
discusses how morale in the element has degraded causing lowered productivity. Finally,
MSgt Thomas discusses how the Airman’s put their and others health and wellness in
jeopardy.Rate this question:
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- 30.
When diagnosing ethical dilemmas, SNCOs should ________________.
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Diagnose only the dilemmas that are present
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Consider the second and third order consequences
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Reconcile dilemmas using the 5-Step Process
Correct Answer
A. Consider the second and third order consequencesExplanation
According to the Ethical Leadership chapter, as a leader you should always attempt to anticipate and consider the second and third order consequences when making decisions.Rate this question:
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- 31.
During a feedback session with MSgt Gray, CMSgt Lovell says, “I don’t know how you’ve done it, but since your arrival, I’ve noticed your flight members tend to have a sense of enthusiasm, common purpose, and confidence in the future of this organization.” Gray responds, “I believe it is the collective actions, decisions, and behaviors of my flight members that are causing a more positive, more ethical climate throughout the organization.” Lovell replies, “Well, whatever you think it is, keep it up.” MSgt Gray’s __________ will MOST likely __________his effectiveness
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Failure to understand military ethics; hinder
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Understanding of military ethics; enhance
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Failure to understand tipping; hinder
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Understanding of tipping; enhance
Correct Answer
A. Understanding of tipping; enhanceExplanation
According to the Ethical Leadership chapter, Tipping is about moving the climate of an organization toward a positive/ethical climate. “The climate of an organization is determined by the collective actions, decisions, and behaviors of its members. As organizations move toward a more positive/ethical climate, a sense of enthusiasm, common purpose, and confidence in the future begins to accelerate the tipping effect. At this point, professional actions, decisions, and behaviors directed toward the achievement of organizational goals and objectives become the norm.Rate this question:
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- 32.
MSgt Webster is the team leader of a diverse group of people. Sometimes, as a result of their differences, it’s hard for her to keep them focused and on task. She has an agenda, a checklist of deliverables, and timelines, but they still don’t make any major progress. One day, during a meeting, she observed the interaction of her team. She noticed that two of her team members are from Georgia and no matter the topic, they always seem to side with each other. Three others like to come up with new solutions for the problem and get agitated with those that won’t jump on their bandwagon. Finally, two Hispanic team members speak Spanish during the meetings, giving others the impression that they’re gossiping about them. As a result of her observations, she decides to have a team meeting, discuss the ways they are all different, and ask each individual for one strength they possess that can help the team move forward. This scenario BEST identifies ________________________.
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Multidimensional diversity
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One of the AF Priorities
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Diversity as a military necessity
Correct Answer
A. Multidimensional diversityExplanation
According to the diversity chapter, multidimensional diversity includes all the
unique ways your people are different. In the scenario, MSgt Webster’s members are
diverse in the following ways: demographically (two people are from Georgia…two are
Hispanic), cognitively/behaviorally (three people are Innovators).Rate this question:
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- 33.
SMSgt Browning is MSgt Green’s supervisor. Last week, MSgt Green was charged with a DUI by the SFS when driving on base. MSgt Green now seemed very bleak and angry with himself. MSgt Green even offered his car to a new airman. Today the commander officially charged MSgt Green with an Article 15. After the meeting with the commander, MSgt Green turns to SMSgt Browning and says, “My career is done and I’m ready to end all this mess!” After hearing this, SMSgt Browning guides MSgt Green to the first sergeant’s office then says, “First Sergeant, keep an eye on MSgt Green.” After the first sergeant agrees, SMSgt Browning goes back into the commander’s office and says, “Ma’am, I believe MSgt Green is contemplating suicide. We should get him into mental health right now.” The commander agrees. SMSgt Browning ensures MSgt Green is not left alone before his appointment and then ensures the first sergeant is there to pick up MSgt Green after the appointment is over. SMSgt Browning’s actions BEST illustrate the use of ________________.
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Why Suicide
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Programs and Policies
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Developing a Relationship of Trust
Correct Answer
A. Programs and PoliciesExplanation
SMSgt Browning’s actions are illustrating the programs and policies
available to get MSgt Green the help he needs. SMSgt Browning notices the warning signs
and initiates a hand-off of MSgt Green to the first sergeant, then begins the LPSP program by
discussing his concerns with the commander and recommending a mental health evaluation.
Finally, SMSgt Browning ensures the hand-off policy is used after the evaluation to safeguard
MSgt Green.Rate this question:
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- 34.
Which ethical principle serves as a reminder to SNCOs that we must always put truth and honor first, followed by mission accomplishment and our Airmen?
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The Three Ps
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The Three Rs
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The Three Ds
Correct Answer
A. The Three PsExplanation
According to the Ethical Leadership chapter, the Three Ps (Principle, Purpose, and People) serve as a reminder to SNCOs that we must always put Principle (truth-telling and honor) first; Purpose (mission accomplishment and duty) second; and People third. However, this does not offer the foundation for the other ethical principles.Rate this question:
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- 35.
MSgt Campbell’s unit is preparing for an inspection. As a result, the duty hours have been increased to include Saturday and Sunday to ensure all checklists have been completed and all programs are ready. On Wednesday, one of MSgt Campbell’s Airmen asks for Saturday off so she can attend a preplanned religious event. Even though MSgt Campbell has had to deny other requests for time off, he tells the Airman that she can attend her religious event, but, will have to report for duty a little earlier the next day. She agrees and goes back to work. MSgt Campbell’s actions BEST illustrate _______________________ and its impact on subordinate effectiveness.
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Leveraging Diversity
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The Five Part Transformation Process
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The Importance of Diversity
Correct Answer
A. Leveraging DiversityExplanation
According to the Diversity chapter, leveraging diversity includes striking the
right balance between the need of you people and the needs of the unit’s culture/climate
and mission. In the scenario, MSgt Campbell was able to meet the Airman’s needs (attend
her religious event) and the needs of the mission (come in to work early the next day).
Since the Airman agrees and goes back to work, his was able to find the right balance.Rate this question:
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- 36.
While on deployment, TSgt Johnson states, “It seems like our coalition partners are always late…why is that?” SMSgt Cruz responds, “Just be glad they show up at all…in this culture, it’s OK to be late for a meeting…unlike it is in the Air Force. If you remember this and remind yourself to not be offended by it, we can meet our mission requirements despite the differences.” SMSgt Cruz’s comments BEST illustrate her understanding of _________ and its impact on mission effectiveness.
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Chronemics
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Haptics
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Kinesics
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Proxemics
Correct Answer
A. ChronemicsExplanation
SMSgt Cruz’s comments BEST illustrate her understanding of chronemics and its
impact on effectiveness. Chronemics is the study of how people perceive the use of time
and how they structure it in their relationships. SMSgt Cruz’s comments best illustrate her
understanding of kinesics by her words, “just be glad they show up at all…in this culture,
it’s OK to be late for a meeting.”Rate this question:
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- 37.
SSgt Blount, a heavy equipment trainer, will be separating from the Air Force in six months. He’s very excited about getting out and starting a new career. MSgt Kersey calls SSgt Blount into his office and informs him that he’ll continue to train the new arrivals until his separation date. Upset SSgt Blount says, “This is unfair and will take up too much of my time.” Because SSgt Blount ___________, his actions will MOST likely __________ mission effectiveness.
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Understands Professional Methods; enhance
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Misunderstands Professional Methods; hinder
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Understands Professional Standards; enhance
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Misunderstands Professional Standards; hinder
Correct Answer
A. Misunderstands Professional Standards; hinderExplanation
SSgt Blount’s comments, “This is unfair and will take up too much of my time” reflect a professional standard values conflict. According to the Profession of Arms chapter, a values conflict occurs when personal values conflict with those of the institution.Rate this question:
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- 38.
Col Nelson tells MSgt Welch, “I want you to handle the media.” When a reporter asks Welch, “I hear a member of your team was killed.” MSgt Welch replies, “Yes, unfortunately we lost an Airman. We ran into heavy fire; however, we still completed our mission.” Because MSgt Welch_____, his actions will MOST likely _____ mission effectiveness.
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Inappropriately engaged the media; hinder
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Appropriately engaged the media; enhance
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Failed to adhere to the Policy element of SAPP; hinder
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Adhered to the Policy element of SAPP; enhance
Correct Answer
A. Appropriately engaged the media; enhanceExplanation
MSgt Welch appropriately engaged the media by “staying in his lane” which,
according to the Culture of Engagement lesson, “is discussing issues that you are directly
responsible for including personal experiences.”Rate this question:
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- 39.
MSgt Lime arrived at his new duty section about five weeks ago. He supervises five people. MSgt Lime was just tasked with a short-notice project that requires his section to come up with a solution. As he thinks about the task, MSgt Lime walks around to meet and talk to each subordinate. He asks each one what types of roles he or she likes performing; he actually gives a little insight into what he’s after. Completing the walk around, MSgt Lime thinks about the Team Dynamics environment and decides to accomplish this task by incorporating the Team Dimensions Stages process. MSgt Lime’s _____ will MOST likely _____ mission effectiveness.
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Appropriate integration of Team Dynamics; enhance
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Inappropriate integration of Team Dynamics; hinder
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Effective use of his Creator team role preference; enhance
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Ineffective use of his Creator team role preference; hinder
Correct Answer
A. Appropriate integration of Team Dynamics; enhanceExplanation
According to the Team Dynamics chapter, MSgt Lime’s appropriate integration
of Team Dynamics concepts and principles (new people, short-notice project, talk to his
people for an indication of role preference, decide on stages to accomplish the mission)
will MOST likely enhance mission effectiveness because he’s taking the lead to guide his
team through the stages of Team Dimensions and this should enhance subordinate effectiveness
because he’s developing people by creating environments for shared experiences,
that allow open non-threatening feedback, which foster positive relationships, to expand
individual strengths, that generate respect towards one another.Rate this question:
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- 40.
A temporary activity with a single objective and a specified timeframe BEST identifies: ___________
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Project constraints
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Project management
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Program management
Correct Answer
A. Project managementExplanation
According to the Project Management chapter, project management is a temporary
activity with a single objective that includes leading, coordinating, planning and
controlling to achieve a single objective in a specified timeframeRate this question:
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- 41.
While teaching a 3C lesson, SMSgt Johnson says, “I learned that people in certain cultures pay more attention to the message’s framework and the spoken and nonverbal cues than people from other cultures.” SMSgt Johnson’s comments BEST identify a/an ________________ style/tendency.
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Low context
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High context
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Collectivism
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Individualism
Correct Answer
A. High contextExplanation
SMSgt Johnson’s comments BEST identify a high context style/tendency. When
listening to someone speak, people in relatively high context cultures pay more attention
to the message’s context and the verbal and nonverbal cues than people in relatively low
context cultures. This is evident in SMSgt Johnson’s comments when she says, “people
in certain cultures pay more attention to the message’s framework and the spoken and
nonverbal cues than people from other cultures.”Rate this question:
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- 42.
While in a deployed environment overseas, TSgt Wells sees two guys talking loudly and ‘using their hands to talk’. TSgt Wells asks SMSgt Thomas, “Why do they have to do that?” SMSgt Thomas responds, “Remember we’re not in the U.S. and using extravagant hand motions to get the point across might be perfectly acceptable to communicate in that manner here. If we remember this, we can be more effective in our communications.” SMSgt Thomas’ comments BEST illustrate her understanding of _________ and its impact on mission effectiveness.
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Chronemics
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Haptics
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Proxemics
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Kinesics
Correct Answer
A. KinesicsExplanation
SMSgt Thomas’ comments BEST illustrate her understanding of kinesics and
its impact on effectiveness. Kinesics is the technical term for the study of movement
and gesture, and it comes from the Greek word “motion” and includes gestures, body
movements, facial expressions, and eye behavior. SMSgt Thomas’ comments best illustrate
her understanding of kinesics by her words, “Remember we’re not in the U.S. and
using extravagant hand motions to get the point across might be perfectly acceptable to
communicate in that manner here. If we remember this, we can be more effective in our
communications.”Rate this question:
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- 43.
Sitting at her desk, MSgt Birch recalls the day she met TSgt Blue, the newest member of her “A” flight team. It’s EPR time so MSgt Birch is reviewing TSgt Blue’s personnel file and notices that her decoration citation states that she initiated 15 new programs during her four-year tour at her previous assignment. MSgt Birch remembers TSgt Blue telling her that she’s always considered herself to be at the forefront of change. “I love to think about how to improve things and get my thoughts out to others,” she told MSgt Birch. Now, six months later, one of TSgt Blue’s coworkers has come to MSgt Birch. He says, “MSgt Birch, the general perception is that every time TSgt Blue is a member of one of the problem-solving teams, she comes into the meetings and starts throwing out ways to fix the problem. As her teammates try to talk to her about her new ideas, she would start again in a new direction. Sometimes she would start working on a new project. This is causing problems with other flight members who expect her to finish what she starts.” This Team Dynamics scenario BEST illustrates TSgt Blue’s team role preference as a/an _____________________________.
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Refiner
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Executor
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Creator
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Advancer
Correct Answer
A. CreatorExplanation
According to the Team Dynamics chapter, TSgt Blue is displaying characteristics
of the Creator role. Some of the characteristics include generating new ideas and living
in a world of possibilities, in addition to, bringing excitement, spontaneity, and optimism;
and moving from one subject to another (initiated 15 new programs at last base; love to
think about how to improve things and get thoughts out to others; throws out ways to fix
problems; talk to her about fixes, she starts a new direction; starts a new project).Rate this question:
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- 44.
SMSgt Edward, the 30th LRS Superintendent, is working with a contractor in late August. SMSgt Edward tells the contractor “We really need to get this vehicle yard enclosed. We have had two vehicles vandalized and civilians keep bringing their privately owned vehicles to the government wash rack! I know the plans you have will work. Go ahead and start the process and we will get the funding squared away in October when the job is done.” SMSgt Edward’s ______ will MOST likely _____ SNCO effectiveness.
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Understanding of the Execution Plan; enhance
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Misunderstanding of the Execution Plan; hinder
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Understanding of the Anti-Deficiency Act; enhance
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Misunderstanding of the Anti-Deficiency Act; hinder
Correct Answer
A. Misunderstanding of the Anti-Deficiency Act; hinderExplanation
SMSgt Edward’s misunderstanding of the Anti-deficiency Act will MOST likely
hinder SNCO effectiveness. Because SMSgt Edward does not know the law he is planning to
obligate funds in access of an apportionment or reapportionment, which would be a direct
violation of U.S.C. Title 31 § 1517. “It is prohibited to obligate unallocated funds to purchase
items, equipment, supplies, services, and contracts to be used in the next FY.”Rate this question:
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- 45.
Major Erlbaum, Military Justice Officer in Charge, hands MSgt Franklin, Legal Office Superintendent, an Article 15 and says, “Although I’ve had this for a month, I was finally able to review it for legal sufficiency. Rather than jeopardize our reputation as having the best metrics in the command, it would be easier to enter last Friday’s date into the Article 15 database. Franklin answers, “Sir, rather than implement your simple solution, let’s discuss how to prevent this situation from happening again.” MSgt Franklin’s ___________ will MOST likely ________her effectiveness.
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Concern for worry over image; hinder
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Lack of concern for worry over image; enhance
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Drive for success; hinder
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Drive for success; enhance
Correct Answer
A. Lack of concern for worry over image; enhanceExplanation
According to the Ethical Leadership chapter, “Worry over Image is an ethical trap that entails making decisions based on how the decision will impact one’s reputation/ standing among peers, subordinates, supervisors, community etc. rather than on military rules, regulations and codes of conduct.” Because MSgt Franklin is not concerned about her image, her lack of concern will most likely enhance her effectivenessRate this question:
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- 46.
While developing an implementation plan to address a problem identified during his barrier analysis, MSgt Kirk decides that even though his unit is experiencing an increase in workload, he still needs a team of people to help him put his training idea into action. So, he asks for volunteers and, surprisingly, he receives a great deal of support from the Airmen and senior leadership. MSgt Kirk thinks to himself, “Once we all get together, I can assign tasks so everyone can get involved. This should get the ball rolling on my training idea quickly.” MSgt Kirk’s _______________ will MOST likely __________ his effectiveness
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Effective use of multidimensional diversity; enhance
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Ineffective use of multidimensional diversity; hinder
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Effective use of the Five Part Transformation Process; enhance
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Ineffective use of the Five Part Transformation Process; hinder
Correct Answer
A. Effective use of the Five Part Transformation Process; enhanceExplanation
In the scenario, MSgt Kirk effectively uses the Transformation step of the Five
Part Transformation Process by developing a plan. Additionally, he increases his chances
of success by developing a committee and by having the support of the unit’s senior leadership.
As a result, his actions will most likely enhance his effectiveness.Rate this question:
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- 47.
A focused effort to understand and engage key audiences to create, strengthen, or preserve conditions favorable for the advancement of United States Government interests, policies, and objectives through the use of coordinated programs, plans, themes, messages, and products synchronized with the actions of all instruments of national power. The narrative BEST defines:
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Culture of Engagement
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Strategic Communication
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Airman’s Role in Strategic Communication
Correct Answer
A. Strategic CommunicationExplanation
According to the Culture of Engagement chapter Strategic Communication is a
focused effort to understand and engage key audiences to create, strengthen, or preserve
conditions favorable for the advancement of United States Government interests, policies,
and objectives through the use of coordinated programs, plans, themes, messages, and
products synchronized with the actions of all instruments of national power.Rate this question:
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- 48.
MSgt Smith is overseeing newly assigned members of his unit performing routine vehicle checks. Through observation, he notices that some of the members are not conducting the checks as required. Although his Airmen are working, MSgt Smith can tell they’re not sure as to what they should be doing. He decides he needs to conduct on-the-job training to bring his members up to speed. Because MSgt Smith _____________, his actions will MOST likely ____________ mission effectiveness.
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Understands DDR; enhance
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Misunderstands DDR; hinder
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Understands Professional Methods; enhance
Correct Answer
A. Understands DDR; enhanceExplanation
MSgt Smith decision to conduct on-the-job training represents his understanding of DDR. Direction is critical to early development and helps you learn your job.Rate this question:
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- 49.
SMSgt Casey says to his flight, “We’ve been under a lot of stress for the inspection and I’ve seen a lot of bickering during the last few weeks. Sometimes, when you’re feeling stressed, you may tend to see only the negative. We need to do better. Let’s make sure we answer questions with optimistic, helpful feedback.” SMSgt Casey’s comments BEST identify the ______________________ tenet of social fitness.
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Communication
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Connectedness
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Social support
Correct Answer
A. CommunicationExplanation
The communication tenet of social fitness is the exchange of thoughts, opinions, or information, including problem-solving and relationship management. It includes responding to others with positive, constructive feedback, even when you’re feeling distress, and may tend to see only the negative. SMSgt Casey’s comments indicate the communication tenet of social fitness when he says, “Let’s make sure we answer questions with optimistic, helpful feedback.”Rate this question:
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Aug 22, 2023Quiz Edited by
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Apr 26, 2017Quiz Created by
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