Absolute 5.5.5 & Lean Six Sigma (Lss)

10 Questions | Total Attempts: 218

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Absolute 5.5.5 & Lean Six Sigma (Lss)


Questions and Answers
  • 1. 
    A company using Six Sigma methodology is operating at a 99.999967% defect-free rate.  What is its Sigma Level?
    • A. 

      3 Sigma

    • B. 

      6 Sigma

    • C. 

       5.0 Sigma

    • D. 

      4.5 Sigma

  • 2. 
    Arrange the Six Sigma Process improvement approach in the correct sequence: 1) Measure, 2) Define, 3) Control, 4) Improve, 5) Analyze
    • A. 

      2, 5, 1, 4, 3

    • B. 

      1, 2, 5, 4, 3

    • C. 

      2, 1, 5, 4, 3

    • D. 

      3, 2, 1, 5, 1

  • 3. 
    What is the LSS method of asking questions multiple times to get to the root cause of a problem?
    • A. 

      Changeover

    • B. 

      Hoshin Kanri

    • C. 

      Non-Value Added Task

    • D. 

      Five Whys

  • 4. 
    In which stage of the Six Sigma DMAIC process is a charter established?
    • A. 

      Measure

    • B. 

      Analyze

    • C. 

      Improve

    • D. 

      Define

    • E. 

      Control

  • 5. 
    Process steps that the customer doesn’t care about
    • A. 

      Non-Value Added Task

    • B. 

      Kamishibai

    • C. 

      Hoshin Kanri

    • D. 

      Changeover

  • 6. 
    Which of the following are not part of our Absolute 5.5.5 Process Pillar focus areas. (select 2)
    • A. 

      Customer Onboarding 

    • B. 

      Transaction processing

    • C. 

      Customer billing

    • D. 

      Settlement processing

    • E. 

      Project and product delivery

    • F. 

      Issue Resolution

    • G. 

      Debt Recovery

  • 7. 
    The Voice of the Customer is
    • A. 

      The key feedback mechanism that can help an organization with customer satisfaction issues

    • B. 

      Useful only for field agents and customer support

    • C. 

      Not useful if it relies only on unstructured data

    • D. 

      A tool customer support managers can use to escalate support calls in real time

  • 8. 
    To request services from Interswitch’ Process BOT, you should send a mail indicating
    • A. 

      BOT request

    • B. 

      Group Shortcode

    • C. 

      Staff name

    • D. 

      None of the above

  • 9. 
    The "AS-IS" and the "TO-BE" process represent
    • A. 

      Previous state and Current state of the Process

    • B. 

      The entire workflow

    • C. 

      Current state and Future state of the Process

    • D. 

      Previous state and Future state of the Process

  • 10. 
    What is a Process map?
    • A. 

      A map of documents

    • B. 

      Paper work progress

    • C. 

      Visual representation of tasks to be done

    • D. 

      Pictures of printed documents

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