Absolute 5.5.5 & Lean Six Sigma (LSS)

2.

Arrange the Six Sigma Process improvement approach in the correct sequence: 1) Measure, 2) Define, 3) Control, 4) Improve, 5) Analyze

2, 5, 1, 4, 3
1, 2, 5, 4, 3
2, 1, 5, 4, 3
3, 2, 1, 5, 1

Correct Answer

A. 2, 1, 5, 4, 3

Explanation

The correct sequence for the Six Sigma Process improvement approach is to first define the problem, then measure the current process, analyze the data collected, make improvements based on the analysis, and finally implement control measures to sustain the improvements. Therefore, the correct answer is 2, 1, 5, 4, 3.

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3.

What is the LSS method of asking questions multiple times to get to the root cause of a problem?

Changeover
Hoshin Kanri
Non-Value Added Task
Five Whys

Correct Answer

A. Five Whys

Explanation

The Five Whys is a method used to get to the root cause of a problem by asking "why" multiple times. It involves repeatedly asking "why" until the underlying cause of the problem is identified. This method helps to uncover deeper issues and address them effectively, rather than just treating the symptoms. By asking "why" multiple times, it encourages a deeper analysis and understanding of the problem, allowing for more comprehensive solutions to be developed.

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4.

In which stage of the Six Sigma DMAIC process is a charter established?

Measure
Analyze
Improve
Define
Control

Correct Answer

A. Define

Explanation

In the Six Sigma DMAIC process, a charter is established in the Define stage. This stage involves clearly defining the problem or opportunity that needs to be addressed and setting the project goals and objectives. The charter serves as a formal document that outlines the project scope, objectives, team members, and resources required. It helps to ensure that everyone involved in the project is aligned and has a clear understanding of the goals and expectations. By establishing a charter in the Define stage, the project can start off on the right track and set a solid foundation for the rest of the process.

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5.

Process steps that the customer doesn’t care about

Non-Value Added Task
Kamishibai
Hoshin Kanri
Changeover

Correct Answer

A. Non-Value Added Task

Explanation

The term "Non-Value Added Task" refers to any step or activity in a process that does not directly contribute to the creation of value for the customer. These tasks are considered wasteful and unnecessary from the customer's perspective. They may involve activities such as excessive paperwork, redundant approvals, or unnecessary inspections. Identifying and eliminating non-value added tasks is a key principle in lean manufacturing and process improvement, as it helps to streamline operations, reduce costs, and improve overall efficiency.

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6.

Which of the following are not part of our Absolute 5.5.5 Process Pillar focus areas. (select 2)

Customer Onboarding
Transaction processing
Customer billing
Settlement processing
Project and product delivery
Issue Resolution
Debt Recovery

Correct Answer(s)

A. Customer billing
A. Debt Recovery

Explanation

Customer billing and Debt Recovery are not part of our Absolute 5.5.5 Process Pillar focus areas. The Absolute 5.5.5 Process Pillar focuses on Customer Onboarding, Transaction processing, Settlement processing, Project and product delivery, and Issue Resolution. Customer billing and Debt Recovery are not mentioned as part of this focus.

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7.

The Voice of the Customer is

The key feedback mechanism that can help an organization with customer satisfaction issues
Useful only for field agents and customer support
Not useful if it relies only on unstructured data
A tool customer support managers can use to escalate support calls in real time

Correct Answer

A. The key feedback mechanism that can help an organization with customer satisfaction issues

Explanation

The Voice of the Customer is the key feedback mechanism that can help an organization with customer satisfaction issues. This means that it is an important tool for gathering feedback from customers and using that feedback to address any issues or concerns they may have. It can provide valuable insights into customer preferences, needs, and expectations, allowing the organization to make improvements and enhance customer satisfaction.

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8.

To request services from Interswitch’ Process BOT, you should send a mail indicating

BOT request
Group Shortcode
Staff name
None of the above

Correct Answer

A. Group Shortcode

Explanation

To request services from Interswitch's Process BOT, you should send a mail indicating the "Group Shortcode". This means that in order to initiate the process, you need to provide the specific shortcode that corresponds to the desired group or department within the organization. This ensures that the request is directed to the appropriate team and facilitates efficient processing of the service request.

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9.

The "AS-IS" and the "TO-BE" process represent

Previous state and Current state of the Process
The entire workflow
Current state and Future state of the Process
Previous state and Future state of the Process

Correct Answer

A. Current state and Future state of the Process

Explanation

The "AS-IS" process represents the current state of the process, while the "TO-BE" process represents the future state of the process. The "AS-IS" process is a description of how the process currently operates, including all the steps, activities, and resources involved. The "TO-BE" process, on the other hand, is a description of how the process will operate in the future, after any necessary improvements or changes have been made. Therefore, the correct answer is "Current state and Future state of the Process."

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10.

What is a Process map?

A map of documents
Paper work progress
Visual representation of tasks to be done
Pictures of printed documents

Correct Answer

A. Visual representation of tasks to be done

Explanation

A process map is a visual representation of tasks that need to be completed. It provides a clear overview of the steps involved in a process and helps to identify any inefficiencies or bottlenecks. It allows for better understanding and communication of the workflow, making it easier to analyze and improve processes.

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Absolute 5.5.5 & Lean Six Sigma (Lss)

A company using Six Sigma methodology is operating at a 99.999967% defect-free rate. What is its Sigma Level?

Quiz Preview

Arrange the Six Sigma Process improvement approach in the correct sequence: 1) Measure, 2) Define, 3) Control, 4) Improve, 5) Analyze

What is the LSS method of asking questions multiple times to get to the root cause of a problem?

In which stage of the Six Sigma DMAIC process is a charter established?

Process steps that the customer doesn’t care about

Which of the following are not part of our Absolute 5.5.5 Process Pillar focus areas. (select 2)

The Voice of the Customer is

To request services from Interswitch’ Process BOT, you should send a mail indicating

The "AS-IS" and the "TO-BE" process represent

What is a Process map?