Absolute 5.5.5 & Lean Six Sigma (Lss)
- 1.A company using Six Sigma methodology is operating at a 99.999967% defect-free rate. What is its Sigma Level?
- A.
3 Sigma
- B.
6 Sigma
- C.
5.0 Sigma
- D.
4.5 Sigma
- 2.Arrange the Six Sigma Process improvement approach in the correct sequence: 1) Measure, 2) Define, 3) Control, 4) Improve, 5) Analyze
- A.
2, 5, 1, 4, 3
- B.
1, 2, 5, 4, 3
- C.
2, 1, 5, 4, 3
- D.
3, 2, 1, 5, 1
- 3.What is the LSS method of asking questions multiple times to get to the root cause of a problem?
- A.
Changeover
- B.
Hoshin Kanri
- C.
Non-Value Added Task
- D.
Five Whys
- 4.In which stage of the Six Sigma DMAIC process is a charter established?
- A.
Measure
- B.
Analyze
- C.
Improve
- D.
Define
- E.
Control
- 5.Process steps that the customer doesn’t care about
- A.
Non-Value Added Task
- B.
Kamishibai
- C.
Hoshin Kanri
- D.
Changeover
- 6.Which of the following are not part of our Absolute 5.5.5 Process Pillar focus areas. (select 2)
- A.
Customer Onboarding
- B.
Transaction processing
- C.
Customer billing
- D.
Settlement processing
- E.
Project and product delivery
- F.
Issue Resolution
- G.
Debt Recovery
- 7.The Voice of the Customer is
- A.
The key feedback mechanism that can help an organization with customer satisfaction issues
- B.
Useful only for field agents and customer support
- C.
Not useful if it relies only on unstructured data
- D.
A tool customer support managers can use to escalate support calls in real time
- 8.To request services from Interswitch’ Process BOT, you should send a mail indicating
- A.
BOT request
- B.
Group Shortcode
- C.
Staff name
- D.
None of the above
- 9.The "AS-IS" and the "TO-BE" process represent
- A.
Previous state and Current state of the Process
- B.
The entire workflow
- C.
Current state and Future state of the Process
- D.
Previous state and Future state of the Process
- 10.What is a Process map?
- A.
A map of documents
- B.
Paper work progress
- C.
Visual representation of tasks to be done
- D.
Pictures of printed documents
Questions: 51 | Attempts: 23 | Last updated: Oct 4, 2020
-
Sample QuestionDecidir recolectar muestras de una población es a menudo:
Questions: 7 | Attempts: 261 | Last updated: Oct 10, 2016
-
Sample Question#26, p. 145 (graph of solutions only)
Questions: 40 | Attempts: 4554 | Last updated: Aug 21, 2020
-
Sample QuestionThe fishbone diagram is used for which of the following?
Back to top