Absolute 5.5.5 & Lean Six Sigma (Lss)

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Absolute 5.5.5 & Lean Six Sigma (Lss) - Quiz


Questions and Answers
  • 1. 

    A company using Six Sigma methodology is operating at a 99.999967% defect-free rate.  What is its Sigma Level?

    • A. 

      3 Sigma

    • B. 

      6 Sigma

    • C. 

       5.0 Sigma

    • D. 

      4.5 Sigma

    Correct Answer
    B. 6 Sigma
    Explanation
    The company's defect-free rate of 99.999967% indicates that it has a very low defect rate. In Six Sigma methodology, the goal is to achieve a defect rate of 3.4 defects per million opportunities, which corresponds to a 99.9997% defect-free rate. Since the company's defect-free rate is even higher than this, it can be concluded that its Sigma Level is higher than 3 Sigma. The only option that matches this level is 6 Sigma, making it the correct answer.

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  • 2. 

    Arrange the Six Sigma Process improvement approach in the correct sequence: 1) Measure, 2) Define, 3) Control, 4) Improve, 5) Analyze

    • A. 

      2, 5, 1, 4, 3

    • B. 

      1, 2, 5, 4, 3

    • C. 

      2, 1, 5, 4, 3

    • D. 

      3, 2, 1, 5, 1

    Correct Answer
    C. 2, 1, 5, 4, 3
    Explanation
    The correct sequence for the Six Sigma Process improvement approach is to first define the problem, then measure the current process, analyze the data collected, make improvements based on the analysis, and finally implement control measures to sustain the improvements. Therefore, the correct answer is 2, 1, 5, 4, 3.

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  • 3. 

    What is the LSS method of asking questions multiple times to get to the root cause of a problem?

    • A. 

      Changeover

    • B. 

      Hoshin Kanri

    • C. 

      Non-Value Added Task

    • D. 

      Five Whys

    Correct Answer
    D. Five Whys
    Explanation
    The Five Whys is a method used to get to the root cause of a problem by asking "why" multiple times. It involves repeatedly asking "why" until the underlying cause of the problem is identified. This method helps to uncover deeper issues and address them effectively, rather than just treating the symptoms. By asking "why" multiple times, it encourages a deeper analysis and understanding of the problem, allowing for more comprehensive solutions to be developed.

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  • 4. 

    In which stage of the Six Sigma DMAIC process is a charter established?

    • A. 

      Measure

    • B. 

      Analyze

    • C. 

      Improve

    • D. 

      Define

    • E. 

      Control

    Correct Answer
    D. Define
    Explanation
    In the Six Sigma DMAIC process, a charter is established in the Define stage. This stage involves clearly defining the problem or opportunity that needs to be addressed and setting the project goals and objectives. The charter serves as a formal document that outlines the project scope, objectives, team members, and resources required. It helps to ensure that everyone involved in the project is aligned and has a clear understanding of the goals and expectations. By establishing a charter in the Define stage, the project can start off on the right track and set a solid foundation for the rest of the process.

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  • 5. 

    Process steps that the customer doesn’t care about

    • A. 

      Non-Value Added Task

    • B. 

      Kamishibai

    • C. 

      Hoshin Kanri

    • D. 

      Changeover

    Correct Answer
    A. Non-Value Added Task
    Explanation
    The term "Non-Value Added Task" refers to any step or activity in a process that does not directly contribute to the creation of value for the customer. These tasks are considered wasteful and unnecessary from the customer's perspective. They may involve activities such as excessive paperwork, redundant approvals, or unnecessary inspections. Identifying and eliminating non-value added tasks is a key principle in lean manufacturing and process improvement, as it helps to streamline operations, reduce costs, and improve overall efficiency.

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  • 6. 

    Which of the following are not part of our Absolute 5.5.5 Process Pillar focus areas. (select 2)

    • A. 

      Customer Onboarding 

    • B. 

      Transaction processing

    • C. 

      Customer billing

    • D. 

      Settlement processing

    • E. 

      Project and product delivery

    • F. 

      Issue Resolution

    • G. 

      Debt Recovery

    Correct Answer(s)
    C. Customer billing
    G. Debt Recovery
    Explanation
    Customer billing and Debt Recovery are not part of our Absolute 5.5.5 Process Pillar focus areas. The Absolute 5.5.5 Process Pillar focuses on Customer Onboarding, Transaction processing, Settlement processing, Project and product delivery, and Issue Resolution. Customer billing and Debt Recovery are not mentioned as part of this focus.

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  • 7. 

    The Voice of the Customer is

    • A. 

      The key feedback mechanism that can help an organization with customer satisfaction issues

    • B. 

      Useful only for field agents and customer support

    • C. 

      Not useful if it relies only on unstructured data

    • D. 

      A tool customer support managers can use to escalate support calls in real time

    Correct Answer
    A. The key feedback mechanism that can help an organization with customer satisfaction issues
    Explanation
    The Voice of the Customer is the key feedback mechanism that can help an organization with customer satisfaction issues. This means that it is an important tool for gathering feedback from customers and using that feedback to address any issues or concerns they may have. It can provide valuable insights into customer preferences, needs, and expectations, allowing the organization to make improvements and enhance customer satisfaction.

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  • 8. 

    To request services from Interswitch’ Process BOT, you should send a mail indicating

    • A. 

      BOT request

    • B. 

      Group Shortcode

    • C. 

      Staff name

    • D. 

      None of the above

    Correct Answer
    B. Group Shortcode
    Explanation
    To request services from Interswitch's Process BOT, you should send a mail indicating the "Group Shortcode". This means that in order to initiate the process, you need to provide the specific shortcode that corresponds to the desired group or department within the organization. This ensures that the request is directed to the appropriate team and facilitates efficient processing of the service request.

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  • 9. 

    The "AS-IS" and the "TO-BE" process represent

    • A. 

      Previous state and Current state of the Process

    • B. 

      The entire workflow

    • C. 

      Current state and Future state of the Process

    • D. 

      Previous state and Future state of the Process

    Correct Answer
    C. Current state and Future state of the Process
    Explanation
    The "AS-IS" process represents the current state of the process, while the "TO-BE" process represents the future state of the process. The "AS-IS" process is a description of how the process currently operates, including all the steps, activities, and resources involved. The "TO-BE" process, on the other hand, is a description of how the process will operate in the future, after any necessary improvements or changes have been made. Therefore, the correct answer is "Current state and Future state of the Process."

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  • 10. 

    What is a Process map?

    • A. 

      A map of documents

    • B. 

      Paper work progress

    • C. 

      Visual representation of tasks to be done

    • D. 

      Pictures of printed documents

    Correct Answer
    C. Visual representation of tasks to be done
    Explanation
    A process map is a visual representation of tasks that need to be completed. It provides a clear overview of the steps involved in a process and helps to identify any inefficiencies or bottlenecks. It allows for better understanding and communication of the workflow, making it easier to analyze and improve processes.

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