Lean Six Sigma Green Belt Certification Exam

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1. A bar chart that depicts the frequencies of numerical or measurement data.

Explanation

A histogram is a type of bar chart that is used to represent the frequencies of numerical or measurement data. It displays the distribution of data by dividing it into intervals or bins and showing the number of data points that fall into each bin. This visual representation allows for easy identification of patterns, trends, and outliers in the data. Histograms are commonly used in statistics and data analysis to understand the shape and characteristics of a dataset.

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About This Quiz
Lean Six Sigma Green Belt Certification Exam - Quiz

Welcome to NRCP Lean Six Sigma Green Belt Certification Exam.
You are given 90 minutes to complete the exam. There is a "Save for Later" function that is able to save your progress until you consume your 90 minutes. You will be given three attempts including failed and time-ups.... see more
You have until December 31, 2015 to complete the exam.
Good luck!
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2. Six Sigma can best be defined as:

Explanation

Six Sigma is a customer-focused problem-solving methodology that aims to reduce variation and improve processes. It utilizes powerful statistical tools to analyze data and identify areas for improvement. By focusing on the customer experience, Six Sigma helps organizations deliver high-quality products and services that meet customer expectations. It is not limited to the manufacturing sector and can be applied to various industries. The goal of Six Sigma is to achieve process excellence and drive continuous improvement.

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3. A company using Six Sigma methodology is operating at a 99.99967% defect-free rate.  What is its Sigma Level and failure rate?

Explanation

A Six Sigma methodology aims to achieve a defect rate of 3.4 defects per million opportunities (DPMO), which corresponds to a Sigma Level of 6. This means that the company is operating at a very high level of quality, with a defect-free rate of 99.99967%. The other options do not align with the given defect rate and Sigma Level.

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4. A pictorial diagram showing possible causes (process inputs) for a given effect (process outputs)  It is also referred to as the "Ishikawa diagram" or "fishbone diagram ".

Explanation

The given correct answer is Cause and Effect Diagram. This diagram, also known as an Ishikawa or fishbone diagram, is a pictorial representation that shows the possible causes (process inputs) for a given effect (process outputs). It is used to identify and analyze the root causes of a problem or an effect in a systematic way. The diagram helps to visually organize and categorize potential causes into major categories or branches, making it easier to identify and address the underlying causes of a problem.

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5. It's the phase of the DMAIC methodology which involves defining the problem or opportunity, determining the voice of the customer/customer requirements, and outlining the project purpose/scope.

Explanation

The correct answer is "Define". In the DMAIC methodology, the Define phase is the first step where the problem or opportunity is clearly defined. This involves understanding the voice of the customer and identifying their requirements. Additionally, the project purpose and scope are outlined during this phase. It is a crucial step in the DMAIC process as it sets the foundation for the rest of the improvement project.

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6. The Voice of the Customer is...

Explanation

The Voice of the Customer refers to the specific requirements and expectations of the customer regarding a product or service. It represents the customer's specification limits, which are the boundaries within which the product or service should meet the customer's needs and preferences. By understanding and incorporating the Voice of the Customer into the design and development process, organizations can ensure that their products or services align with customer expectations and deliver high levels of satisfaction.

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7.
Six Sigma helps to improve:

Explanation

Six Sigma is a methodology that focuses on improving processes and reducing defects or errors. By implementing Six Sigma, organizations strive to meet customer needs and expectations, ultimately leading to increased customer satisfaction. This is achieved by identifying and eliminating process variations that may negatively impact customer satisfaction. Additionally, Six Sigma also aims to improve profitability by reducing waste, increasing efficiency, and enhancing overall product or service quality. Therefore, the correct answer is Customer Satisfaction and Profits.

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8. If no correlation exists between two variables, then: 

Explanation

If no correlation exists between two variables, it means that there is no relationship or connection between them. Therefore, as one variable changes, it is impossible to predict or determine a specific value for the other variable. In other words, the two variables are independent of each other, and the change in one variable does not provide any information or indication about the change in the other variable.

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9. Two data type exist known as _______ and variable:

Explanation

The question is asking for the two data types that exist, one being "Attribute" and the other being "Variable." The other options listed, such as "Real," "Mechanical," and "Algebra," are not data types, therefore they are incorrect answers.

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10.
Which Role is not traditionally performed by a Green Belt?

Explanation

A Green Belt is responsible for data gathering, analysis, and leading small projects. However, coaching and mentoring other Six Sigma Practitioners is not traditionally performed by a Green Belt. This role is typically performed by a Black Belt or Master Black Belt, who have more advanced knowledge and experience in Six Sigma methodologies.

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11.
A Process is operating at 6 Sigma:

Explanation

A process operating at 6 Sigma is considered to be highly efficient and has a very low defect rate. The standard defect rate for a 6 Sigma process is 3.4 defects per million opportunities, which means that out of every million opportunities, only 3.4 defects are expected. Therefore, the given answer of "We can expect 3.4 defects per million opportunities" is correct in relation to a process operating at 6 Sigma.

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12. The difference between the largest observation and the smallest observation in the data setis known as:

Explanation

The range of a data set is the difference between the largest and smallest observations. It provides a measure of the spread or variability in the data. In other words, it tells us how much the data values differ from each other. The mean, median, and mode are measures of central tendency and do not directly capture the spread of the data. Therefore, the correct answer is range.

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13. An organized and disciplined approach to problem solving in most six sigma environments is known as:

Explanation

DMAIC is an acronym that stands for Define, Measure, Analyze, Improve, and Control. It is a structured problem-solving methodology used in Six Sigma environments to improve processes and eliminate defects. The DMAIC approach involves defining the problem, measuring the current process, analyzing data to identify root causes, implementing improvements, and establishing controls to sustain the improvements. This systematic approach helps organizations achieve process excellence and meet customer expectations.

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14. To capture the Voice of the Customer (VOC), it is important to collect data from a large, representative sample of the target customer base. To collect this data, Six Sigma practitioners can use:

Explanation

To capture the Voice of the Customer (VOC), it is essential to collect data from a large, representative sample of the target customer base. Surveys and questionnaires are effective tools for gathering this data as they allow practitioners to directly ask customers about their experiences, preferences, and needs. This method provides valuable insights into customer expectations, enabling organizations to make data-driven decisions and improve their products or services accordingly. Surveys and questionnaires are widely used in Six Sigma practices as they provide a systematic and efficient way to collect VOC data.

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15. An improvement process in which a company measures its performance against that of best-in-class companies, determines how those companies achieved their performance levels, and uses the information to improve its own performance.

Explanation

Benchmarking is the correct answer because it involves measuring a company's performance against best-in-class companies and using that information to improve its own performance. This process helps identify areas where the company can make improvements by learning from the practices and strategies of successful companies in the same industry. By benchmarking, the company can set performance targets and implement changes to achieve higher levels of efficiency and effectiveness.

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16. In Six Sigma, the famous business adage is: "If it can't be ____________, it can't be managed".

Explanation

The correct answer is "measured". In Six Sigma, the adage emphasizes the importance of measurement in managing a process or problem. Without measurement, it is impossible to determine the current state, identify areas for improvement, set goals, or track progress. Measurement provides the necessary data and information to make informed decisions and take appropriate actions to manage and improve a process.

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17. A relationship matrix matches process ________ and _________.

Explanation

A relationship matrix matches process inputs with outputs. This means that it identifies the relationship between the inputs that go into a process and the outputs that are produced as a result. The matrix helps to understand how different inputs contribute to the final outputs and can be used to analyze and improve the process.

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18. Which of the following is a commonly accepted level for alpha risk?

Explanation

A commonly accepted level for alpha risk is 0.05. Alpha risk, also known as Type I error, refers to the probability of rejecting a true null hypothesis. A level of 0.05 means that there is a 5% chance of rejecting a true null hypothesis, which is commonly used in statistical hypothesis testing. This level provides a balance between minimizing the risk of Type I error while still allowing for some flexibility in making conclusions based on the data.

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19. What are the 3 key attributes of Six Sigma that best summarize why it is a compelling methodology for reducing variation and improving processes in the mind of Senior Management?

Explanation

The three key attributes of Six Sigma that best summarize why it is a compelling methodology for reducing variation and improving processes in the mind of Senior Management are: Customer Focused, Data Driven, and ROI Oriented. This means that Six Sigma places a strong emphasis on understanding and meeting customer needs, using data and statistical analysis to drive decision-making and problem-solving, and ensuring that improvements lead to a measurable return on investment. These attributes align with the goals and priorities of senior management, as they prioritize customer satisfaction, evidence-based decision making, and achieving tangible results.

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20. A Work System is...

Explanation

A work system is designed to implement a set of processes. This means that it is created with the purpose of organizing and executing a specific set of tasks or activities. The work system provides structure and guidelines for how these processes should be carried out, ensuring efficiency and effectiveness in achieving the desired outcomes. It encompasses the necessary resources, tools, and procedures to support the execution of the processes, helping to streamline operations and improve overall performance.

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21. A correlation analysis is used to provide a numeric value for which of the following types of relationships between two variables?  

Explanation

A correlation analysis is used to provide a numeric value for the strength and direction of a linear relationship between two variables. It measures how closely the variables move together in a straight line. A positive correlation indicates that as one variable increases, the other variable also tends to increase. Conversely, a negative correlation indicates that as one variable increases, the other variable tends to decrease. Therefore, the correct answer is "Linear" because correlation analysis is specifically used to quantify linear relationships.

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22. The middle value of a data set when the values are arranged in either ascending or descending order.

Explanation

The median is the middle value of a data set when the values are arranged in either ascending or descending order. It is a measure of central tendency that is not affected by extreme values or outliers. The median is useful in situations where the data set is skewed or has a few extreme values, as it provides a more representative value that is not influenced by these outliers.

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23. Problem Statement is a clear, concise statement about the symptoms of issues being encountered in a process.

Explanation

The given statement is true. A problem statement is a clear and concise statement that describes the symptoms or issues being encountered in a process. It helps to identify and define the problem that needs to be addressed. A well-written problem statement is essential for problem-solving and decision-making processes as it provides a clear understanding of the problem at hand.

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24.
What can you say about Control Limits and Specification Limits?

Explanation

Control limits and specification limits are two different concepts in statistical process control. Control limits are derived by the process itself and are used to determine if a process is in control or not. They are typically set at a certain number of standard deviations from the mean, often 3 standard deviations. On the other hand, specification limits are set by the customer or the requirements of the product or service. They define the acceptable range of values for a particular characteristic or parameter. Control limits focus on the variation within the process, while specification limits focus on meeting the customer's requirements.

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25. Which element of waste is it if we produce more than is needed by the next step in the process or more than the customer needs?

Explanation

Overproduction refers to the act of producing more than what is required by the next step in the process or more than what the customer needs. This leads to excess inventory, increased costs, and wastage of resources. Overproduction is considered a waste because it disrupts the flow of production, increases lead times, and can result in obsolescence or deterioration of the excess inventory.

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26. When analyzing sample data a Green Belt may experience a Bimodal Distribution with each mode displaying Normal Distribution. This could be caused by __________________________ 

Explanation

When analyzing sample data, a Green Belt may experience a Bimodal Distribution with each mode displaying Normal Distribution. This could be caused by all of the given options: two different machines being read, two metrics being graphed, and two sources of data. In each case, there are two distinct groups or factors that are contributing to the distribution, resulting in the bimodal pattern.

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27. Issa is a Black Belt practitioner who is leading a change management project in his organization. What is a common error committed during such a project?

Explanation

During a change management project, a common error is giving incomplete or inadequate information about the upcoming changes. This can lead to confusion, resistance, and uncertainty among team members. It is crucial to provide clear and comprehensive information to ensure that everyone understands the purpose, scope, and impact of the changes. By doing so, it helps to mitigate any potential resistance and allows team members to prepare and adapt accordingly.

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28. Which Steps should you take when you notice special causes in a control chart?

Explanation

When special causes are noticed in a control chart, it is important to stop and identify them. This is because special causes indicate that there are factors in the process that are causing variation beyond the normal random variation. By identifying these special causes, it becomes possible to understand and eliminate them, thereby improving the overall process and reducing variation. Simply continuing to take data measurements may confirm the presence of special causes, but it does not address the root cause of the problem. Doing nothing is also not recommended as it allows the special causes to persist and potentially worsen the process performance.

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29. A Belt utilized a diamond symbol in a Process Map she created for the process that was subject to her LSS project. By use of the diamond symbol she was showing a(n) _______________ point in the process.

Explanation

The Belt utilized a diamond symbol in the Process Map to represent a decision point in the process. This means that at this point, the process could take different paths depending on the decision made. The diamond symbol is commonly used in process mapping to indicate decision points where choices need to be made.

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30. A Green Belt is working on a project with rework performed. If the status is described as accept or reject, this measurement system is best described as:

Explanation

The status of "accept" or "reject" for rework performed on a project indicates a distinct and separate outcome. It does not fall on a continuous scale or involve numerical values. Therefore, this measurement system is best described as discrete data.

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31.
Select the corect mean, median and mode for the following sample:     4,5,6,1,1,2,5,7,5

Explanation

The given sample is 4,5,6,1,1,2,5,7,5. To find the mean, we add up all the numbers in the sample and divide by the total count. (4+5+6+1+1+2+5+7+5)/9 = 36/9 = 4. The median is the middle value in a sorted list. When we arrange the numbers in ascending order, we get 1,1,2,4,5,5,5,6,7. The middle value is 5, so the median is 5. The mode is the number that appears most frequently in the sample. In this case, 5 appears three times, which is more than any other number, so the mode is 5.

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32. An attribute chart can be represented by all of the following EXCEPT...

Explanation

An attribute chart is a statistical tool used to monitor the quality of a process by tracking the number of defective items or occurrences. The p-chart, np chart, and C chart are all examples of attribute charts commonly used in quality control. However, the R-chart is not an attribute chart but rather a control chart used to monitor the variability or range of a process. It is used to identify any significant changes in the dispersion of data points, indicating potential issues with the process.

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33. Hypothesis testing...

Explanation

Hypothesis testing is a statistical tool that can be used to compare and analyze data from different distributions. It helps to determine if there is a significant difference between the factors being studied. This is done by formulating a null hypothesis and an alternative hypothesis, collecting data, and conducting statistical tests to determine if there is enough evidence to reject the null hypothesis. Therefore, hypothesis testing can indeed help establish a statistical difference among factors from different distributions.

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34. Any person or organization that provides an Input to a Process.

Explanation

A supplier is a person or organization that provides an input to a process. They are responsible for delivering the necessary resources or materials required for the process to function effectively. In this context, the supplier can be seen as the source of inputs that are needed for the process to produce desired outputs.

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35. A planning method designed to show the tasks associated with a project, the personnel responsible for completing the tasks and the timelines allowed.

Explanation

A Gantt Chart is a planning method that visually represents the tasks involved in a project, the individuals responsible for completing those tasks, and the timeframes allocated for each task. It provides a clear and organized overview of the project's progress and helps in scheduling and coordinating activities effectively. This chart is widely used in project management to track and manage project timelines, resources, and dependencies. It allows project managers to identify potential bottlenecks, allocate resources efficiently, and ensure timely completion of tasks.

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36. Rolly is a senior financial manager who has ensured that the company in which he leads the finance department has all the resources necessary to implement Six Sigma methodologies. Rolly is considered a:

Explanation

Rolly is considered a "Champion" because he is a senior financial manager who has provided the necessary resources for implementing Six Sigma methodologies in his company. A Champion is a high-level executive who plays a crucial role in promoting and supporting Six Sigma initiatives within an organization. They provide leadership, allocate resources, and remove any obstacles that may hinder the successful implementation of Six Sigma projects.

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37. As we calibrate our Measurement System to assure accurate data we frequently encounter Bias which is the __________________ of a measured value from the ________________ value.

Explanation

In the process of calibrating our Measurement System, we often come across Bias, which refers to the deviation of a measured value from the true value. This means that the measured value may not be exactly equal to the true value due to this bias. Therefore, the correct answer is "Deviation, true."

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38. Select the key attributes of successful Six Sigma programs. 1) Senior management commitment 2) High ROI projects 3) Projects with short durations 4) Proper funding 5) Well-trained staff 6) Properly scoped projects

Explanation

Successful Six Sigma programs require several key attributes. Firstly, senior management commitment is crucial as it sets the tone and provides the necessary support for the program's success. Secondly, high ROI projects ensure that the efforts and resources invested in the program yield significant returns. Proper funding is also essential to ensure that the program has the necessary resources to operate effectively. Well-trained staff is another important attribute as they possess the skills and knowledge required to implement and sustain the program. Lastly, properly scoped projects ensure that the program focuses on the right areas and achieves its objectives efficiently. Therefore, the correct answer is 1,2,4,5,6.

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39. Which of the following shapes is used to present a termination point in a flowchart?  

Explanation

An oval shape is commonly used to represent a termination point in a flowchart. This is because an oval signifies the end or completion of a process or flow. It indicates that there are no further actions or decisions to be made after reaching this point. Therefore, an oval shape is suitable for presenting a termination point in a flowchart.

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40. A normal Distribution can best be described as: 

Explanation

A normal distribution is characterized by being bell-shaped, meaning that the majority of the data falls around the mean and tapers off towards the tails. It is also symmetrical about the mean, meaning that the data is equally distributed on both sides of the mean. Additionally, a normal distribution has a single mode, indicating that there is one value that occurs most frequently in the data. Therefore, the given answer accurately describes the characteristics of a normal distribution.

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41. Indicate which are examples of variable data: 1)Length, 2)Weight, 3)QA Result, 4)Dollars, 5)Days

Explanation

Variable data refers to data that can change or vary. In this case, length, weight, dollars, and days are examples of variable data. These values can differ from one situation to another, unlike fixed or constant data. QA result is not considered variable data as it typically represents a fixed outcome or result. Therefore, the examples of variable data in this question are 1, 2, 4, and 5.

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42. ______ is a document that provides a framework and objective for an improvement project.

Explanation

A project charter is a document that provides a framework and objective for an improvement project. It outlines the project's goals, objectives, scope, stakeholders, and resources required. It serves as a formal authorization for the project and defines its purpose, deliverables, and success criteria. The project charter ensures that everyone involved in the project has a clear understanding of its purpose and objectives, and it provides a roadmap for the project team to follow throughout the project lifecycle.

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43. SIPOC process map is a tool best used for:

Explanation

The SIPOC process map is a tool best used for identifying requirements between customers and suppliers. It helps to visually map out the steps in a process, highlighting the suppliers, inputs, process steps, outputs, and customers involved. By doing so, it allows for a clear understanding of the requirements and expectations from both the customer and supplier perspectives. This helps in ensuring that the process is aligned with the needs of the customers and that the suppliers are providing the necessary inputs to meet those requirements.

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44. These provide support, resources and remove roadblocks.  They have more in-depth understanding of the methods, measurements and interpretations of process measurements.  They are referred to as: 

Explanation

Champions are individuals who provide support, resources, and remove roadblocks in a project. They have a deep understanding of the methods, measurements, and interpretations of process measurements. They play a crucial role in driving the project forward and ensuring its success.

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45. Six sigma black belt responsibilities include all of the following, except:

Explanation

The responsibilities of a Six Sigma Black Belt include selecting projects for execution by green belts, mentoring green belts, and training organization staff in Six Sigma techniques and teamwork. However, planning the sales and marketing strategy is not typically part of the Black Belt's responsibilities. This role is usually focused on process improvement and quality management rather than sales and marketing.

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46. A company generates 12,000 orders per month.  Each order has the possibility of 4 errors.  Approximately how many opportunities for defects are provided during the year?

Explanation

The company generates 12,000 orders per month, and each order has the possibility of 4 errors. To calculate the total number of opportunities for defects provided during the year, we need to multiply the number of orders per month by the number of errors per order and then multiply that by 12 (the number of months in a year). Thus, 12,000 orders per month * 4 errors per order * 12 months = 576,000 opportunities for defects during the year.

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47. Which are examples of defect prevention to consider in your execution of the control phase of your project?

Explanation

Poka yoke or mistake proofing is an example of defect prevention that should be considered during the control phase of a project. Poka yoke refers to techniques or devices that are implemented to prevent mistakes or errors from occurring. By incorporating poka yoke methods, the project team can minimize the likelihood of defects or errors in the final deliverables. This approach focuses on identifying potential errors and implementing measures to prevent them, ensuring a higher level of quality and efficiency in the project execution.

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48. Which of the following tools is used to translate broad requirements into specific requirements?

Explanation

A critical to quality tree is used to translate broad requirements into specific requirements. It is a tool that helps to identify and prioritize the critical aspects of a product or service that directly impact its quality. By breaking down the broad requirements into specific measurable characteristics, the critical to quality tree helps in defining clear and specific targets for improvement. It enables the identification of key performance indicators and provides a structured approach to ensure that the final product or service meets the desired quality standards.

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49. Provides relationship between two variables, and provides a visual correlation coefficient

Explanation

A scatter diagram is a graphical tool that displays the relationship between two variables. It plots data points on a graph, with one variable represented on the x-axis and the other on the y-axis. By visually examining the pattern of the points, we can determine if there is a correlation between the variables. The scatter diagram also provides a visual correlation coefficient, which indicates the strength and direction of the relationship between the variables. Therefore, a scatter diagram is the correct answer as it provides both the relationship between variables and a visual correlation coefficient.

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50. In order for value flow analysis to be effective, a team must take which of the following steps first? 

Explanation

To effectively conduct value flow analysis, the first step is to define the value stream. This involves identifying the specific steps and processes involved in delivering value to the customer. By clearly defining the value stream, the team can gain a better understanding of the flow of value and identify potential areas for improvement. This step lays the foundation for the analysis and allows the team to focus on eliminating backlogs, identifying overlapping functions, and improving work practices within the value stream.

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51. When a Belt is developing a Macro Process Map to define a complex process he will frequently include activities across various department to capture all the appropriate activity. He will use _____________ to show which department is responsible for which steps in the process.

Explanation

When developing a Macro Process Map, a Belt includes activities across various departments to capture all the appropriate activity. To show which department is responsible for which steps in the process, the Belt will use Swim Lanes. Swim Lanes are horizontal or vertical lines that divide the process map into lanes, with each lane representing a specific department or role. This allows for clear visualization and understanding of the responsibilities and involvement of each department in the process.

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52.
A process is in-control and stable.  Describe the type of variation that exists in the process.

Explanation

In a stable and in-control process, the type of variation that exists is known as natural variation. This refers to the inherent variability that is present in any process, even when it is operating under normal conditions. Natural variation is expected and can be attributed to factors such as measurement error, inherent differences in materials, or random fluctuations in the environment. It is important to understand and account for natural variation when analyzing process data and making decisions to ensure that the process remains within acceptable limits.

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53. The Define phase is the first phase of Six Sigma's DMAIC cycle. If this phase is not planned for and carried out thoroughly, a project may stall and not transition to other phases successfully. Which of the following statements is well-defined?

Explanation

The statement "reduce the reject rate of service B from 30% to 10% within 2 calendar years" is well-defined because it clearly states the specific goal to be achieved (reducing the reject rate of service B), the desired outcome (from 30% to 10%), and the timeframe for achieving the goal (within 2 calendar years). This statement provides a clear and measurable objective for the project, which is essential in the Define phase of the DMAIC cycle.

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54. List the 3 key activities - in correct order - for determining if a process is normally distributed, in-control and capable of consistently meeting customer requirements.

Explanation

The correct answer is to construct a histogram, prepare control charts, and calculate capability indices. Constructing a histogram is the first step in determining if a process is normally distributed. It helps visualize the distribution of data and identify any deviations from normality. The next step is to prepare control charts, which are used to monitor the stability and control of a process. Control charts provide a graphical representation of process data over time and help identify any out-of-control points. Finally, calculating capability indices such as Cp and Cpk helps determine if a process is capable of consistently meeting customer requirements by comparing the process variability with the specification limits.

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55. A measurement concept where a single individual measures the same results each time. Closely linked with Reproducibility.

Explanation

Repeatability refers to the consistency of measurements taken by a single individual. It means that when the same person measures something multiple times, they will get the same or very similar results each time. This concept is closely linked with reproducibility, which refers to the ability to obtain consistent results when the measurement is performed by different individuals or in different conditions. Repeatability is important in ensuring the reliability and validity of measurements, as it helps to determine if the measurement process itself is consistent and reliable.

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56. Six Sigma professional are interested in collecting data that can be used to predict future process behavior. Parameters are characteristics of a _______ while statistics are characteristics of a ________.

Explanation

Six Sigma professionals are interested in collecting data that can be used to predict future process behavior. Parameters are characteristics of a population, which refers to the entire set of individuals or items that the data is being collected from. On the other hand, statistics are characteristics of a sample, which is a subset of the population that is selected for data collection. By understanding the parameters of a population and analyzing statistics from a sample, Six Sigma professionals can make predictions and improvements to the process.

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57. Corporation ABC operates at a yield of 99.73%. Therefore this corporation is operating at what sigma level:

Explanation

A yield of 99.73% corresponds to a defect rate of 0.27%. In terms of sigma level, a defect rate of 0.27% corresponds to approximately 3 sigma. This means that Corporation ABC is operating at a 3 sigma level, which indicates that there is a relatively high number of defects or errors in its processes.

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58. Teams undergo several stages in their growth. During the storming stage, team members:

Explanation

During the storming stage of team growth, members tend to express their own ideas and opinions. This is because they are still trying to establish their individual roles within the team and may engage in arguments to assert their dominance in discussions. However, reaching a consensus on how to complete the project or struggling to understand their roles are not specific to the storming stage and may occur during other stages as well.

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59. Which of the following measures is used to show the ratio of defects to units? 

Explanation

DPU, or Defects Per Unit, is a measure used to show the ratio of defects to units. It calculates the average number of defects per unit produced. This measure helps organizations understand the level of defects in their production process and identify areas for improvement. By monitoring and reducing DPU, companies can enhance product quality and customer satisfaction.

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60. A six sigma capable process will have..

Explanation

A six sigma capable process will have a Cp value of at least 2.0, indicating that the process is capable of producing products within the specification limits. The Cpk value of 1.5 shows that the process is centered within the specification limits and has a small deviation from the target value. The DPMO value of 3.4 indicates that the process is producing only 3.4 defects per million opportunities, which is well within the six sigma quality level. Therefore, the given answer of Cp = 2.0, Cpk = 1.5, and DPMO = 3.4 satisfies the requirements for a six sigma capable process.

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61. Rizza is a Green Belt tasked with providing a document that prioritizes process which provides justification for a project. What definition and prioritization tool can be used?

Explanation

A Pareto chart can be used by Rizza to prioritize processes and provide justification for a project. A Pareto chart is a graphical tool that displays the frequency or impact of different factors in descending order. It helps identify the most significant issues or causes that need to be addressed first. By using a Pareto chart, Rizza can analyze and prioritize the processes based on their impact and focus on the ones that will have the greatest effect on the project's success.

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62. The purpose of hypothesis testing is:

Explanation

The purpose of hypothesis testing is to make some inference or educated guess about the population. This involves formulating a hypothesis about the population parameter, collecting and analyzing sample data, and making a decision about whether the data supports or contradicts the hypothesis. By doing so, hypothesis testing allows researchers to draw conclusions and make predictions about the population based on limited sample information.

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63. Which item below most naturally follows the development of a SIPOC diagram?

Explanation

A Process Map most naturally follows the development of a SIPOC diagram because it provides a detailed visual representation of the steps and activities involved in a process. A SIPOC diagram, which stands for Suppliers, Inputs, Process, Outputs, and Customers, is a high-level overview of a process, while a Process Map delves deeper into the specific activities, tasks, and flow of the process. Therefore, creating a Process Map is the next logical step after developing a SIPOC diagram to gain a more comprehensive understanding of the process.

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64. Is the third step in the 5S Method and is also known as "seiso".

Explanation

The third step in the 5S Method is known as "shine." This step involves thoroughly cleaning and inspecting the workplace to ensure that it is free from dirt, dust, and debris. By regularly cleaning and maintaining the work area, it helps to create a safe and organized environment. This step also helps to identify any potential issues or problems that may need to be addressed.

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65. Processes are examined in terms of steps or units that turn inputs into an output such as a product or a service. The following are considered inputs EXCEPT...

Explanation

The question asks for inputs that are not considered in examining processes. Inputs such as machine, management, and materials are commonly considered in examining processes. However, matrices are not typically considered as inputs in this context. Matrices are mathematical representations used in various fields, but they are not directly involved in the process of turning inputs into outputs in the context of examining processes.

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66. Project scope can be limited by the following factors EXCEPT...

Explanation

Project scope can be limited by various factors such as geography, demographics, and organizational structures. However, five year financial projects do not directly limit the project scope. Financial projects may impact the resources or budget available for a project, but they do not inherently restrict the scope of the project itself.

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67. Which of the following is an example of mistake proofing? 

Explanation

Using color coding as an error signal is an example of mistake proofing because it helps to prevent errors by providing a visual cue that signals when something is incorrect or out of place. This method allows for quick identification and correction of errors, reducing the likelihood of mistakes and improving overall quality and efficiency.

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68. What are the 8 Waste?

Explanation

The correct answer includes the 8 wastes commonly identified in Lean manufacturing: Transportation, Inventory, Motion, Waiting, Overproduction, Over Processing, Defects, and Skills. These wastes represent various inefficiencies and sources of waste within a production process.

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69.
A process you are monitoring over time exhibits inherent variation.  What strategy should you use to manage the process?

Explanation

Continually and gradually improving the stable process is the recommended strategy for managing a process that exhibits inherent variation. This approach acknowledges that variation is inherent to the process and focuses on making gradual improvements over time. By consistently analyzing data, identifying areas for improvement, and implementing small changes, the process can be optimized and made more efficient. This strategy recognizes that complete elimination of variation may not be possible, but aims to minimize it and enhance overall performance.

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70. ANALYZE Phase includes...

Explanation

The correct answer is "Identify Vital Project X’s and statistically validate them." The ANALYZE phase in project management involves identifying the critical aspects of a project and validating them through statistical analysis. This step helps to determine the key factors that contribute to the success or failure of the project. By statistically validating the vital project X's, the project team can gain a deeper understanding of the project's requirements and make informed decisions to ensure its success.

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71. The following are all examples of hard savings EXCEPT...

Explanation

Cycle time improvements lowering overtime hours paid is not an example of hard savings because it refers to reducing the amount of overtime hours paid, which can lead to cost savings. Hard savings typically involve direct cost reductions, such as cutting expenses or improving efficiency to lower expenses. The other options, hidden office costs and regaining lost sales, can also be considered as examples of hard savings because they involve identifying and reducing unnecessary expenses or increasing revenue.

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72. A limited test of a Lean Six Sigma solution to a process. Performed during the Improve Phase, it is an opportunity to test Root Cause Hypotheses while minimizing risks and cost.

Explanation

A pilot test is a limited test of a Lean Six Sigma solution to a process. It is performed during the Improve Phase and serves as an opportunity to test Root Cause Hypotheses while minimizing risks and cost. This test allows for the evaluation of the effectiveness of the proposed solution on a smaller scale before implementing it fully. It helps in identifying any potential issues or challenges that may arise and allows for adjustments to be made before rolling out the solution on a larger scale.

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73. Marvin's team is launching a new support service network for their cellular phone customers. As the leader, Marvin coordinates all functions of the launch and has sufficient managerial autonomy to make independent decisions. Marvin is considered the:

Explanation

Marvin is considered the process owner because he is responsible for coordinating all functions of the launch and has the managerial autonomy to make independent decisions. As the leader of the team, he oversees the entire process of launching the new support service network for cellular phone customers. As the process owner, Marvin has the authority and accountability for ensuring the success of the launch and ensuring that all necessary tasks and activities are carried out effectively and efficiently.

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74. The most basic of all lean tools that support the other lean tools is best known as:

Explanation

Kaizen is the correct answer because it is the most basic of all lean tools that supports the other lean tools. Kaizen is a Japanese term that means continuous improvement. It focuses on making small, incremental changes to processes and systems in order to improve efficiency and eliminate waste. By implementing Kaizen, organizations can create a culture of continuous improvement and empower employees to identify and solve problems. Kaizen is a fundamental principle in lean manufacturing and is essential for achieving long-term success in implementing lean practices.

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75. In statistical hypothesis testing, the alternative hypothesis is also known as:

Explanation

The alternative hypothesis in statistical hypothesis testing is referred to as the research hypothesis. This hypothesis is formulated as an alternative to the null hypothesis and represents the researcher's belief or expectation about the relationship or difference between variables. It is the hypothesis that the researcher aims to support or find evidence for through the statistical analysis of the data.

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76.  A control limit...

Explanation

A control limit indicates that a process event or measurement is likely to fall within that limit. Control limits are used in statistical process control to define the boundaries of a process's normal variation. They are typically set at a certain number of standard deviations from the process mean and help determine if a process is in control or out of control. When a data point falls within the control limits, it suggests that the process is operating as expected and the variation is within acceptable limits.

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77. A brainstorming method which pits "driving" (positive) and "restraining" (negative) forces that support or oppose an idea.

Explanation

Force Field Analysis is a brainstorming method that involves identifying and analyzing the driving (positive) and restraining (negative) forces that support or oppose an idea. This technique helps in understanding the various factors that can influence the success or failure of an idea, and allows for a more comprehensive evaluation of the pros and cons. By visualizing these forces, individuals or teams can make informed decisions and develop strategies to maximize the positive forces and minimize the negative ones.

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78. Which quality management professional is referred to as the father of statistical quality control?

Explanation

Walter Shewhart is referred to as the father of statistical quality control because he developed the concept of statistical process control (SPC). SPC is a method that uses statistical techniques to monitor and control processes, ensuring that they are operating within acceptable limits. Shewhart's work laid the foundation for modern quality management practices and his ideas have been widely adopted in industries around the world.

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79. The following are indicators of out of control conditions on a control chart, EXCEPT...

Explanation

The given options describe various indicators of out of control conditions on a control chart. Six consecutive points, increasing or decreasing, fourteen consecutive points that alternate up and down, and one or more points outside the control limits are all indicators of out of control conditions. However, two points in zone c above the mean, followed by two points in zone b below the mean, is not an indicator of out of control conditions.

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80. For a skewed distribution, the appropriate statistic to describe the central tendency is:

Explanation

For a skewed distribution, the appropriate statistic to describe the central tendency is the median. This is because the median is not affected by extreme values or outliers, which can heavily influence the mean. The median represents the middle value in a dataset, dividing it into two equal halves. Therefore, it provides a more accurate representation of the central value in a skewed distribution.

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81.
Select 3 types of Analysis tools to identify root causes/data relationships commonly used in the Six Sigma methodology.

Explanation

Pareto Charts are used to identify the most significant factors contributing to a problem, allowing the focus to be directed towards the vital few. Fish-Bone Diagrams, also known as cause-and-effect diagrams, are used to visually display the potential causes of a problem and help identify the root cause. Scatter Plot Diagrams are used to identify the relationship between two variables and determine if there is a correlation between them. These three analysis tools are commonly used in the Six Sigma methodology to identify root causes and data relationships.

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82. Which of the following helps to convey where the data is centered?

Explanation

The mean helps to convey where the data is centered because it is the average of all the values in a dataset. It is calculated by adding up all the values and dividing by the number of values. The mean represents the central tendency of the data and provides a measure of the average value. Therefore, it is a useful statistic for understanding where the data is centered.

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83. Measurement accuracy is attained when...

Explanation

Measurement accuracy is achieved when the measured value closely aligns with the actual value. This means that there is minimal deviation or error between the measured value and the true value of the item or characteristic being measured. When the measured value has little deviation from the actual value, it indicates that the measurement is accurate and reliable.

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84. Mario's team is conducting Enterprise Resource Planning (ERP) for the organization. After voicing disagreements on how to proceed in the initial phases, team members are now beginning to operate as a team not as a group of individuals. This stage in team growth is referred to as:

Explanation

After initially experiencing disagreements, the team members have now transitioned into a stage where they are starting to work together as a cohesive unit. This stage is referred to as "norming" in team growth. In this stage, the team members have established common goals, norms, and values, and are beginning to develop trust and mutual respect. They are starting to collaborate effectively and are working towards achieving their objectives as a unified team.

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85. T-tests in its various forms are used to:

Explanation

T-tests in its various forms are used to compare means from two different samples. This statistical test helps determine if there is a significant difference between the means of two groups. By comparing the means, we can assess whether the observed difference is due to chance or if it represents a true difference in the populations from which the samples were drawn. T-tests are commonly used in hypothesis testing and allow researchers to make inferences about the population based on the sample data.

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86. A tool for assessing normality is:

Explanation

The Anderson Darling test is a tool for assessing normality. It is a statistical test that measures how well a given sample of data fits a normal distribution. The test calculates a test statistic based on the differences between the observed data and the expected values under a normal distribution. A higher test statistic indicates a poorer fit to the normal distribution, suggesting that the data may not be normally distributed. Therefore, the Anderson Darling test is an appropriate tool for assessing normality.

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87. After running some statistical tests, the Green Belt found that the P-value was greater than 0.05, which means

Explanation

The correct answer is "There is no difference or relationship with at least 95% confidence." When the P-value is greater than 0.05, it indicates that there is not enough evidence to reject the null hypothesis. In other words, there is no statistically significant difference or relationship between the variables being tested. The confidence level of 95% means that there is a 5% chance of Type I error, which is the probability of rejecting the null hypothesis when it is actually true.

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88. Which of the following terms is used to describe the risk of a type I error in a hypothesis test?

Explanation

Beta risk is the term used to describe the risk of a type I error in a hypothesis test. A type I error occurs when the null hypothesis is rejected, even though it is true. Beta risk is the probability of making this error, and it is typically denoted by the Greek letter beta. It is important to minimize beta risk in hypothesis testing to ensure the accuracy and reliability of the results.

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89. Statistical Process Control (SPC) is a measurement of how well a Process' Outputs meet Customer Requirements.

Explanation

The statement is false because Statistical Process Control (SPC) is not a measurement of how well a process' outputs meet customer requirements. SPC is actually a set of statistical methods used to monitor and control a process to ensure that it operates within specified limits and meets predefined quality standards. It focuses on analyzing process data and identifying and reducing variation in order to improve process performance and quality. While meeting customer requirements is an important goal of process control, SPC itself is not a direct measurement of this.

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90.
A process is in-control and stable.  Describe the type of variation that exists in the process.

Explanation

The given correct answer for this question is "Special Cause variation". This type of variation refers to the presence of specific, identifiable factors that cause the process to deviate from its normal behavior. These factors can be attributed to specific events, circumstances, or actions that are outside of the usual operating conditions of the process. Special Cause variation is characterized by sporadic, non-random patterns that can be traced back to a specific cause, and it can be addressed by identifying and eliminating the root cause of the deviation.

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91. The Risk Priority Number (RPN) in an FMEA exercise is derived from...

Explanation

The Risk Priority Number (RPN) in FMEA is calculated by multiplying Severity, Occurrence, and Detection ratings. It quantifies the overall risk associated with potential failure modes. Higher RPN values prioritize addressing high-risk scenarios for enhanced system reliability and safety. By multiplying these three factors together, the RPN provides a numerical value that helps determine which risks should be addressed first in order to prevent or mitigate potential failures or problems.

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92. The following are all members of a project selection group EXCEPT...

Explanation

The question asks for a member who is not part of the project selection group. Green Belts are actually members of the project selection group, so they are not the correct answer. The other options, Key Executive Supporter, Champions, and Master Black Belt, are all members of the project selection group.

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93. A process has a mean of 10 and a standard deviation of 2.  What is the tolerance of the process that exhibits the limits of normal variation?

Explanation

The tolerance of a process refers to the range within which the process is considered to be operating normally. In this case, the mean of the process is 10 and the standard deviation is 2. The tolerance can be calculated by adding and subtracting the standard deviation from the mean. Therefore, the tolerance for this process would be 10 + 2 = 12 and 10 - 2 = 8. So, the correct answer is 6 - 14, which falls within the calculated tolerance range.

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94.
The Six Sigma framework for driving speed (or agility) of business is called:

Explanation

DMADV is the correct answer because it is a Six Sigma framework specifically designed to improve and optimize existing processes. The acronym stands for Define, Measure, Analyze, Design, and Verify. This framework focuses on identifying and eliminating defects or inefficiencies in a process, ultimately leading to improved speed and agility in business operations. Lean, Balance Scorecard, and DMAIC are also Six Sigma frameworks, but they are not specifically tailored to driving speed or agility in the same way that DMADV is.

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95.
Your control chart shows seven consecutive points on one side of the mean.  What does this indicate?

Explanation

This answer is incorrect. The correct answer is "The process needs to be checked for special causes." A control chart is used to monitor a process over time and detect any unusual variations or special causes. When seven consecutive points fall on one side of the mean, it suggests that there may be a systematic issue causing the process to deviate from its normal behavior. Therefore, the process should be investigated further to identify and address any special causes that may be present.

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96. A Six Sigma team is asked to calculate the Return on Investment (ROI) on a new training project to be implemented across the organization. The new training project is to cost $1.2 million dollars over a period of 3 years and would involve 120 employees. The income from the project including revenues and money saved will be approximately $600,000 in that same period. What is the ROI of this project?

Explanation

The ROI of this project is $1.8 million. ROI is calculated by dividing the net profit (income) of a project by the initial investment and expressing it as a percentage. In this case, the income from the project is $600,000 and the initial investment is $1.2 million. Dividing $600,000 by $1.2 million gives a ratio of 0.5. To express this as a percentage, we multiply by 100, resulting in 50%. Finally, we multiply the ROI percentage by the initial investment to get the ROI in dollars, which is $1.8 million.

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97. One of the most common measures of variability in a data set or population.

Explanation

Process capability is a measure of how well a process is able to meet the specifications or requirements. It assesses the ability of a process to consistently produce output within the specified limits. It is commonly used to evaluate and improve the performance of a process by determining if it is capable of producing products or services that meet customer requirements. Therefore, process capability is a relevant measure of variability in a data set or population.

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98. The objective of Design of Experiments (DOE) is to

Explanation

The objective of Design of Experiments (DOE) is to establish optimal process performance by finding the right settings for key process input variables. DOE helps in systematically varying the input variables and analyzing their effects on the output or response variable. By mapping all process steps and determining their average duration, it does not necessarily lead to establishing optimal process performance. Similarly, determining the mean and standard deviation of a population is a statistical analysis technique and not the primary objective of DOE. Additionally, finding the best graphing method to illustrate process performance is a visual representation technique and not the main objective of DOE.

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99. Process improvement strategy that improves Output quality by reducing Defects. It is named after a statistical concept where a process only produces 3.4 defects per million opportunities (DPMO).
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100. A graphical view of a data set which involves a center box containing 50% of the data and "whiskers" which each represent 25% of the data.

Explanation

A Pareto Chart is not a graphical view of a data set that involves a center box and whiskers. A Pareto Chart is a bar graph that displays the frequency or count of different categories in descending order, with the cumulative total represented by a line. It is used to identify and prioritize the most significant factors or categories that contribute to a problem or situation.

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101. In the Control Phase of a LSS project a Green Belt will identify key metrics that can be monitored and analyzed to give an indication that a process may be moving towards an out of spec condition. When he applies this approach he is using __________________. 

Explanation

not-available-via-ai

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A bar chart that depicts the frequencies of numerical or measurement...
Six Sigma can best be defined as:
A company using Six Sigma methodology is operating at a 99.99967%...
A pictorial diagram showing possible causes (process inputs) for a...
It's the phase of the DMAIC methodology which involves defining...
The Voice of the Customer is...
Six Sigma helps to improve:
If no correlation exists between two variables, then: 
Two data type exist known as _______ and variable:
Which Role is not traditionally performed by a Green Belt?
A Process is operating at 6 Sigma:
The difference between the largest observation and the smallest...
An organized and disciplined approach to problem solving in most six...
To capture the Voice of the Customer (VOC), it is important to collect...
An improvement process in which a company measures its performance...
In Six Sigma, the famous business adage is: "If it can't be...
A relationship matrix matches process ________ and _________.
Which of the following is a commonly accepted level for alpha risk?
What are the 3 key attributes of Six Sigma that best summarize why it...
A Work System is...
A correlation analysis is used to provide a numeric value for which of...
The middle value of a data set when the values are arranged in either...
Problem Statement is a clear, concise statement about the...
What can you say about Control Limits and Specification Limits?
Which element of waste is it if we produce more than is needed by the...
When analyzing sample data a Green Belt may experience a Bimodal...
Issa is a Black Belt practitioner who is leading a change management...
Which Steps should you take when you notice special causes in a...
A Belt utilized a diamond symbol in a Process Map she created for the...
A Green Belt is working on a project with rework performed. If the...
Select the corect mean, median and mode for the following sample:...
An attribute chart can be represented by all of the following...
Hypothesis testing...
Any person or organization that provides an Input to a Process.
A planning method designed to show the tasks associated with a...
Rolly is a senior financial manager who has ensured that the company...
As we calibrate our Measurement System to assure accurate data we...
Select the key attributes of successful Six Sigma...
Which of the following shapes is used to present a termination point...
A normal Distribution can best be described as: 
Indicate which are examples of variable data: 1)Length, 2)Weight, 3)QA...
______ is a document that provides a framework and objective for an...
SIPOC process map is a tool best used for:
These provide support, resources and remove roadblocks.  They...
Six sigma black belt responsibilities include all of the following,...
A company generates 12,000 orders per month.  Each order has the...
Which are examples of defect prevention to consider in your execution...
Which of the following tools is used to translate broad requirements...
Provides relationship between two variables, and provides a visual...
In order for value flow analysis to be effective, a team must take...
When a Belt is developing a Macro Process Map to define a complex...
A process is in-control and stable.  Describe the type of...
The Define phase is the first phase of Six Sigma's DMAIC cycle. If...
List the 3 key activities - in correct order - for determining if a...
A measurement concept where a single individual measures the same...
Six Sigma professional are interested in collecting data that can be...
Corporation ABC operates at a yield of 99.73%. Therefore this...
Teams undergo several stages in their growth. During the storming...
Which of the following measures is used to show the ratio of defects...
A six sigma capable process will have..
Rizza is a Green Belt tasked with providing a document that...
The purpose of hypothesis testing is:
Which item below most naturally follows the development of a SIPOC...
Is the third step in the 5S Method and is also known as...
Processes are examined in terms of steps or units that turn inputs...
Project scope can be limited by the following factors EXCEPT...
Which of the following is an example of mistake proofing? 
What are the 8 Waste?
A process you are monitoring over time exhibits inherent variation....
ANALYZE Phase includes...
The following are all examples of hard savings EXCEPT...
A limited test of a Lean Six Sigma solution to a process. Performed...
Marvin's team is launching a new support service network for their...
The most basic of all lean tools that support the other lean tools is...
In statistical hypothesis testing, the alternative hypothesis is also...
 A control limit...
A brainstorming method which pits "driving" (positive) and...
Which quality management professional is referred to as the father of...
The following are indicators of out of control conditions on a control...
For a skewed distribution, the appropriate statistic to describe the...
Select 3 types of Analysis tools to identify root causes/data...
Which of the following helps to convey where the data is centered?
Measurement accuracy is attained when...
Mario's team is conducting Enterprise Resource Planning (ERP) for the...
T-tests in its various forms are used to:
A tool for assessing normality is:
After running some statistical tests, the Green Belt found that the...
Which of the following terms is used to describe the risk of a type I...
Statistical Process Control (SPC) is a measurement of how well a...
A process is in-control and stable.  Describe the type of...
The Risk Priority Number (RPN) in an FMEA exercise is derived from...
The following are all members of a project selection group EXCEPT...
A process has a mean of 10 and a standard deviation of 2.  What...
The Six Sigma framework for driving speed (or agility) of business is...
Your control chart shows seven consecutive points on one side of the...
A Six Sigma team is asked to calculate the Return on Investment (ROI)...
One of the most common measures of variability in a data set or...
The objective of Design of Experiments (DOE) is to
Process improvement strategy that improves Output quality by reducing...
A graphical view of a data set which involves a center box containing...
In the Control Phase of a LSS project a Green Belt will identify key...
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