Master Black Belt Practice Test - 2010
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Pick the 5 S's. (This is an improvement tool.)
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Sense, Step, Stack, Search, Slim
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Send, Set, Stop, Sack, Sow
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Sort, Set in Order, Standardize, Sustain, Sweep
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Stamp, Slim, Stack, Sheer, Step
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The Master Black Belt Practice Test - 2010 assesses advanced knowledge in Design for Six Sigma (DFSS), focusing on design's impact on quality and costs, roles in DFSS, and conditions for project creation. It's ideal for professionals aiming to enhance their expertise in quality management and operational efficiency.
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- 2.
QFD Stands for ________ ___________ _________ and is also known as a supercharged C&E Matrix or House of Quality
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Quality for Determination
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Queue Force Document
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Quality Functional Deployment
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Query for DOS
Correct Answer
A. Quality Functional DeploymentExplanation
Quality Functional Deployment (QFD) is a process used in product development and design to ensure that customer requirements are met. It is a systematic approach that translates customer needs into specific design goals and targets. QFD is also known as a supercharged C&E Matrix or House of Quality because it involves creating a matrix that relates customer requirements to specific design features and engineering characteristics. This matrix helps prioritize design efforts and ensure that customer needs are addressed throughout the product development process.Rate this question:
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- 3.
2 Types of Statisitics are Descriptive (Shape, Center, Variation) and Inferential (Hypothesis Testing)
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True
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False
Correct Answer
A. TrueExplanation
The statement is true because there are indeed two types of statistics: descriptive statistics and inferential statistics. Descriptive statistics involve summarizing and describing data through measures such as shape, center, and variation. On the other hand, inferential statistics involve making inferences and drawing conclusions about a population based on a sample, often through hypothesis testing. Therefore, the statement accurately describes the two main branches of statistics.Rate this question:
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- 4.
Two types of Variation are Common Cause and Special Cause
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True
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False
Correct Answer
A. TrueExplanation
The statement is true because common cause and special cause are indeed two types of variation in statistical process control. Common cause variation refers to the natural variation that is inherent in a process and is caused by factors that are consistently present. Special cause variation, on the other hand, is caused by factors that are not consistently present and can be attributed to specific events or circumstances. Understanding and distinguishing between these two types of variation is crucial in quality control and process improvement.Rate this question:
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- 5.
What are the 2 phases of the Design Phase?
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Identify; Complete
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Conceptual; Detail
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Begin; End
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First; Second
Correct Answer
A. Conceptual; DetailExplanation
The two phases of the Design Phase are Conceptual and Detail. In the Conceptual phase, the overall design concept and ideas are developed, including brainstorming, sketching, and creating initial prototypes. This phase focuses on the big picture and defining the project's goals and objectives. In the Detail phase, the design concept is refined and finalized, including creating detailed drawings, specifications, and plans. This phase focuses on the specifics and ensuring that all aspects of the design are well-defined and ready for implementation.Rate this question:
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- 6.
Select the correct order of the Customer Life Cycle
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Acquisition, Re-acquisition, Defection, Retention, Attrition
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Acquisition, Retention, Attrition, Defection, Re-acquistion
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Re-acquisition, Retention, Defection, Acquistion, Attrition
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Retention, Re-acquisition, Acquisition, Attrition, Defection,
Correct Answer
A. Acquisition, Retention, Attrition, Defection, Re-acquistionExplanation
The correct order of the Customer Life Cycle is as follows: Acquisition, Retention, Attrition, Defection, Re-acquisition. This order represents the typical stages that a customer goes through in their relationship with a company. First, the company acquires new customers. Then, they focus on retaining those customers and preventing attrition. However, some customers may still defect and stop doing business with the company. In response, the company may try to re-acquire those lost customers.Rate this question:
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- 7.
IDDOV is the DFSS Model used at Dominion. The letters stand for
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Identify, Define, Design, Optimize, Validate
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Identify, Design, Define, Optimize, Validate
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Identify, Define, Design, Validate, Optimize
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Define, Design, Identify, Optimize, Validate
Correct Answer
A. Identify, Define, Design, Optimize, ValidateExplanation
Identify – the opportunities and objectives
Define – the requirements
Design – the entity(product/service/process)
Optimize – the design
Validate – objectives met and sustainableRate this question:
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- 8.
The ________ Life Cycle contains the following stepsAcquisition, Retention, Attrition, Defection, Reacquisition
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Product
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Customer
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Six Sigma
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Corporate
Correct Answer
A. CustomerExplanation
The correct answer is "Customer". The Customer Life Cycle refers to the stages that a customer goes through from the initial acquisition of a product or service, to their retention as a loyal customer, potential attrition or defection, and the possibility of reacquiring them. This cycle helps businesses understand and manage their customer relationships more effectively, ensuring they can attract and retain customers, as well as win back any lost customers.Rate this question:
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- 9.
What do Control Charts identify?
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Average
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Tolerance
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Median
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Variation
Correct Answer
A. VariationExplanation
Control charts are statistical tools used to monitor and analyze process variation. They identify the presence of special causes of variation, such as shifts or trends in the data, which can indicate problems or changes in the process. By monitoring the variation, control charts help to identify when a process is out of control and in need of corrective action. Therefore, the correct answer is "Variation."Rate this question:
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- 10.
Full Scale deployment and Transfer Ownership occurs in which phase?
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Identify
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Define
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Design
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Optimize
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Validate
Correct Answer
A. ValidateExplanation
In the Validate phase, full scale deployment and transfer ownership occur. This phase is the final step in the project management process, where the project is tested and evaluated to ensure that it meets all the requirements and objectives. Full scale deployment refers to the implementation of the project on a larger scale, while transfer ownership involves handing over the project to the appropriate stakeholders or users. Therefore, the Validate phase is the correct answer for this question.Rate this question:
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- 11.
A Design for Six Sigma (DFSS) Project can be created under which of the following conditions
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There is no existing process, product, or service
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The current process, product, or service does not meet customer or company requirements
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There is no incremental improvement sufficient or possible to the existing process, product, or service
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The proposed improvement is a new process, product, or service
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All of the Above
Correct Answer
A. All of the AboveExplanation
A Design for Six Sigma (DFSS) Project can be created under all of the mentioned conditions. This means that a DFSS project can be initiated when there is no existing process, product, or service; when the current process, product, or service does not meet customer or company requirements; when there is no incremental improvement sufficient or possible to the existing process, product, or service; or when the proposed improvement is a new process, product, or service. In all these situations, implementing a DFSS project can help in designing and developing a new process, product, or service that meets the desired requirements and improves overall performance.Rate this question:
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- 12.
TRIZ stands for ______________
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Three Z Method
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Theory of Inventive Problem Solving
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Trickle Down Theory
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Trees and Forrest
Correct Answer
A. Theory of Inventive Problem SolvingExplanation
TRIZ stands for Theory of Inventive Problem Solving. TRIZ is a methodology developed by Genrich Altshuller, a Russian engineer, to solve complex problems and stimulate innovation. It provides a systematic approach to problem-solving by using a set of principles, patterns, and tools. TRIZ aims to identify inventive solutions by analyzing contradictions and finding ways to resolve them. It has been widely used in various industries to enhance product development, process improvement, and problem-solving capabilities.Rate this question:
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- 13.
Measures of Variation include all of the following except
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Median
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Standard Deviation
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Variance
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Range
Correct Answer
A. MedianExplanation
Measures of variation are statistical tools used to describe the spread or dispersion of a data set. The median is not a measure of variation, but rather a measure of central tendency. It represents the middle value in a data set when it is arranged in ascending or descending order. In contrast, measures of variation such as standard deviation, variance, and range provide information about how spread out the data points are from the central value. Therefore, the median is not included in the measures of variation.Rate this question:
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- 14.
The _____Model categories the relationships between performance and customer satisfaction. Classifies customer needs into Basic(must have or be), Desired (one-way or one-dimensional based on Performance), Delighters (Attractive). Over time, this model can change where the Attractive characteristics become desired, and the desired characteristics become basic.
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CPQ
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KANO
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TRIZ
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Layton
Correct Answer
A. KANOExplanation
The KANO model is a theory that categorizes customer needs into three types: Basic, Desired, and Delighters. This model explains the relationship between performance and customer satisfaction. Over time, the classification of these needs can change, with Attractive characteristics becoming Desired and Desired characteristics becoming Basic. The KANO model helps businesses understand and prioritize customer needs to improve their products or services.Rate this question:
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- 15.
Developing the Project Plan is done in which phase?
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Identify
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Define
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Design
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Optimize
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Validate
Correct Answer
A. DefineExplanation
Developing the Project Plan is done in the Define phase. In this phase, the project objectives, scope, deliverables, and timeline are clearly defined. The project plan outlines the tasks, resources, and budget required for successful project completion. It also includes risk assessment and mitigation strategies. This phase sets the foundation for the project and ensures that all stakeholders have a clear understanding of the project's goals and how they will be achieved.Rate this question:
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- 16.
Measures of Central Tendency include all of the following except
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Mode
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Range
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Median
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Mean
Correct Answer
A. RangeExplanation
The range is not a measure of central tendency because it does not provide information about the central or typical value of a dataset. Instead, the range simply represents the difference between the maximum and minimum values in a dataset. Measures of central tendency, such as the mode, median, and mean, are used to describe the central or average value of a dataset.Rate this question:
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- 17.
Risk Assessment is part of which phase?
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Identify
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Define
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Design
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Optimize
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Validate
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All of the Above
Correct Answer
A. All of the AboveExplanation
Risk assessment is a crucial step in every phase of a project. In the identify phase, risks are identified and analyzed to understand potential threats and their impact. In the define phase, risks are further evaluated and prioritized to develop strategies for risk mitigation. In the design phase, risks are considered while designing the project to ensure that potential risks are minimized. In the optimize phase, risks are continuously monitored and evaluated to optimize risk management strategies. In the validate phase, risks are assessed to validate the effectiveness of risk mitigation measures. Therefore, risk assessment is a part of all the mentioned phases.Rate this question:
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- 18.
If there is an Existing Process and it meets customer and company requirements, then what is most likely required?
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DMAIC Project
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Process Managment
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DFSS Project
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A & C
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All of the Above
Correct Answer
A. Process ManagmentExplanation
If there is an existing process that already meets customer and company requirements, it is most likely that process management would be required. This involves monitoring, controlling, and improving the existing process to ensure its continued effectiveness and efficiency. A DMAIC project (Define, Measure, Analyze, Improve, Control) or a DFSS project (Design for Six Sigma) may not be necessary in this case since the process is already meeting the requirements. Therefore, the correct answer is process management.Rate this question:
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- 19.
What percentage of Life Cycle Costs are determined by design and development decisions?
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10-20%
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20-40%
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50-70%
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70-85%
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85-100%
Correct Answer
A. 70-85%Explanation
Design and development decisions have a significant impact on the overall Life Cycle Costs of a product. These decisions determine the materials, manufacturing processes, and technologies used, which in turn affect the cost of production, maintenance, and repairs throughout the product's life cycle. The range of 70-85% suggests that a large majority of the Life Cycle Costs are influenced by design and development decisions, indicating the importance of making informed choices during these stages to minimize costs and maximize efficiency.Rate this question:
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- 20.
What precentage of all Quality problems are caused by poor design?
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50%
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60%
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70%
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80%
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90%
Correct Answer
A. 80%Explanation
The given answer of 80% suggests that a significant majority of quality problems are caused by poor design. This indicates that the design phase of a product or process plays a crucial role in determining its overall quality. It implies that if the design is flawed or inadequate, it is highly likely to result in quality issues. This answer highlights the importance of focusing on and improving the design aspect to minimize quality problems and enhance overall quality.Rate this question:
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- 21.
Validating the Business Case happens in which phase?
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Identify
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Define
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Design
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Optimize
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Validate
Correct Answer
A. DefineExplanation
During the Define phase of a project, the business case is validated. This phase involves clearly defining the project objectives, scope, and requirements. It is during this phase that the project team verifies the feasibility and viability of the business case. They assess whether the project aligns with the organization's goals and if it is worth pursuing. This validation process helps ensure that resources are allocated appropriately and that the project will deliver the expected benefits.Rate this question:
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- 22.
Who is responsible for the DFSS Project's Identify Phase?
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Project Champion
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Black Belt
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Vice President
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All of the Above
Correct Answer
A. Project ChampionExplanation
The Champion cannot delegate this responsbility or the work.Rate this question:
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- 23.
Pilot occurs in which phase?
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Identify
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Define
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Design
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Optimize
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Validate
Correct Answer
A. ValidateExplanation
In the context of the question, the term "pilot" refers to a trial or test run of a project or system. The phase in which a pilot occurs is the validation phase. This phase involves testing and verifying that the project or system meets the intended requirements and functions correctly before it is fully implemented. Therefore, the correct answer is "Validate."Rate this question:
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- 24.
What percentage of TOTAL Life Cycle Cost does the Design Phase Influence?
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50%
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60%
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70%
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80%
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90%
Correct Answer
A. 70%Explanation
The correct answer is 70%. The design phase of a project has a significant influence on the total life cycle cost. This is because decisions made during the design phase can impact the efficiency, functionality, and durability of the project, which in turn affects the cost of construction, operation, and maintenance. Therefore, it is crucial to carefully consider and optimize the design phase to minimize life cycle costs.Rate this question:
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- 25.
A _______ is used to form multiple ideas into a concept or concepts. Evaluate and analyze alternatives to find the best concept.
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TRIZ Analysis
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Control Chart
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Morph Box
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QFD
Correct Answer
A. Morph BoxExplanation
A Morph Box is used to form multiple ideas into a concept or concepts. It allows for the evaluation and analysis of alternatives to find the best concept. By combining different ideas and elements, the Morph Box helps in generating innovative and creative solutions. It encourages thinking outside the box and promotes the exploration of different possibilities, leading to the development of new concepts.Rate this question:
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- 26.
In DFSS, establishing parameters and tolerances occurs in which life cycle phase?
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Identify
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Define
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Design
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Optimize
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Validate
Correct Answer
A. OptimizeExplanation
In the DFSS (Design for Six Sigma) methodology, establishing parameters and tolerances occurs during the Optimize phase. This phase focuses on optimizing the design of the product or process by identifying the best combination of parameters and tolerances to meet customer requirements and minimize variation. It involves conducting experiments and simulations to determine the optimal design and validate its performance. This phase comes after the Define and Design phases, where the problem is identified and the initial design is developed.Rate this question:
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- 27.
Defining Material, Supply, and other input requirements are done in which phase?
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Identify
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Define
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Design
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Optimize
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Validate
Correct Answer
A. DesignExplanation
In the Design phase, the process of defining material, supply, and other input requirements takes place. This phase involves creating a detailed plan or blueprint for the project, including the specifications and requirements for the materials and inputs needed. It is during this phase that the project team determines the necessary resources and inputs to successfully carry out the project.Rate this question:
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- 28.
A Model or Prototype is done in which phase
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Identify
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Define
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Design
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Optimize
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Validate
Correct Answer
A. OptimizeExplanation
The model or prototype is done in the Optimize phase. This phase comes after the Identify, Define, and Design phases, where the problem is identified, defined, and a solution is designed. In the Optimize phase, the solution is refined and improved to achieve the best possible outcome. The Validate phase comes after the Optimize phase, where the solution is tested and validated for its effectiveness.Rate this question:
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- 29.
Simplifying the design occurs in which phase?
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Identify
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Define
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Design
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Optimize
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Validate
Correct Answer
A. DesignExplanation
In the design phase, the process of simplifying the design takes place. This phase involves creating a detailed plan or blueprint for the project, considering all the requirements and constraints. Simplifying the design means finding ways to make it more efficient, cost-effective, and user-friendly. This may involve removing unnecessary elements, streamlining processes, or reducing complexity. Therefore, the correct answer is Design.Rate this question:
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Quiz Review Timeline (Updated): Mar 20, 2023 +
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Current Version
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Mar 20, 2023Quiz Edited by
ProProfs Editorial Team -
Feb 08, 2010Quiz Created by
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