Depuy Quiz Part 1

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| By Ebonycpmh
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Ebonycpmh
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Quizzes Created: 1 | Total Attempts: 140
| Attempts: 140
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  • 1/26 Questions

    When delivering benefits to the provider via email, what should you use in Outlook to ensure it is sent secure.

    • Secure Path
    • QuickPath
    • Outlook Secure
    • Mimecast
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About This Quiz

DePuy Quiz Part 1 assesses knowledge on updates to the OrthoVisc line, now called My Visco Program, including registration dates, program details, and secure communication methods. It ensures understanding of Medicare interactions and compliance with secure data handling.

Depuy Quiz Part 1 - Quiz

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  • 2. 

    Orthovisc/Monovisc should never be indicater as a _________________ procedure (those are billed differently and more expensive).

    Explanation
    Orthovisc/Monovisc should never be indicated as a surgical procedure because they are billed differently and are more expensive. Surgical procedures typically involve invasive techniques, such as incisions and sutures, whereas Orthovisc/Monovisc are injectable treatments for joint pain. Therefore, it would be incorrect to classify them as surgical procedures.

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  • 3. 

    Each task note should include the following:

    • Name of person spoke to

    • Number dialed

    • Reason for the call

    • All of the above

    Correct Answer
    A. All of the above
    Explanation
    The correct answer is "All of the above" because each task note should include the name of the person spoke to, the number dialed, and the reason for the call. Including all of this information is important for keeping a record of the conversation and ensuring clear communication between team members.

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  • 4. 

    Each follow up task should include:

    • Who will be called during follow up call

    • Reason for the call

    • Specific action to be taken and when it will be taken

    • All of the Above

    Correct Answer
    A. All of the Above
    Explanation
    The correct answer is "All of the Above" because it encompasses all the options mentioned in the question. In a follow-up call, all the relevant parties involved will be contacted, including the person responsible for the task, the supervisor or manager, and any other stakeholders. The purpose of the call is to discuss the progress of the task, address any issues or concerns, and ensure that everyone is on the same page. Specific actions, such as providing updates, seeking guidance, or making necessary adjustments, will be taken during the follow-up call.

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  • 5. 

    Advise call may be _______________ when making outbound calls to the HCP.

    Correct Answer
    recorded
    Explanation
    When making outbound calls to the HCP, it is advisable to have the calls recorded. This is important for several reasons. Firstly, recording the calls can help in maintaining a record of the conversation and any agreements or instructions given during the call. It can also serve as a reference in case of any disputes or misunderstandings. Additionally, recording calls can be useful for training and quality assurance purposes, allowing the organization to review and improve their communication with HCPs. Finally, recording calls may also be a legal requirement in certain industries or jurisdictions to ensure compliance with regulations.

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  • 6. 

    You should always look up information in the portal correspondence form before calling the office--phone number, zipcode, ID, etc.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    Looking up information in the portal correspondence form before calling the office is recommended because it provides essential details such as the phone number, zipcode, and ID. By doing so, individuals can ensure they have the correct information at hand when making a call, which can help streamline the communication process and avoid any potential confusion or delays. Therefore, the statement "You should always look up information in the portal correspondence form before calling the office" is true.

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  • 7. 

    When the NPI for the provider is coming up as incorrect, we will need the office NPI from the HCP-- you will need to ask them what NPI will be billed.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    When the NPI (National Provider Identifier) for the provider is coming up as incorrect, it means that there is an issue with the identification number associated with the healthcare provider. In such cases, it is necessary to obtain the office NPI (National Provider Identifier) from the HCP (Healthcare Provider) in order to accurately bill the services provided. This implies that the statement "When the NPI for the provider is coming up as incorrect, we will need the office NPI from the HCP-- you will need to ask them what NPI will be billed" is true.

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  • 8. 

    Who is covered under MyVisco Patient Access Program?

    • Patient's with no co-insurance

    • Patient's with insurance and PA is approved

    • Patient's who are without insurance, or insurance that does not cover HA

    • Patient's with $150 copay or more

    Correct Answer
    A. Patient's who are without insurance, or insurance that does not cover HA
    Explanation
    The MyVisco Patient Access Program covers patients who do not have insurance or have insurance that does not cover HA. This means that individuals who do not have any insurance coverage or have insurance coverage that does not include HA treatments are eligible for the program.

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  • 9. 

    Medicare will always have a deductible of $123.00.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    Medicare coverage is the same across the board- will always have a deductible for $183.00.

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  • 10. 

    What is the new name for the OrthoVisc Line??

    • DePuy Discount Program

    • Ortho Discount Program

    • My Visco Program

    • Visco Discount Referral Program

    Correct Answer
    A. My Visco Program
    Explanation
    The correct answer is "My Visco Program". This answer is the new name for the OrthoVisc Line.

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  • 11. 

    What date will all sites be able to register and start using the portal?

    • February 12

    • February 7

    • March 1

    • February 9

    Correct Answer
    A. February 7
    Explanation
    The correct answer is February 7. This date is the earliest among the given options, indicating that it is the date when all sites will be able to register and start using the portal.

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  • 12. 

    When you deliver benefits to the provider you should reply via email using the same Mimecast process because it does not automatically send secure.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    When delivering benefits to the provider, it is important to reply via email using the same Mimecast process because it does not automatically send secure. This means that if the Mimecast process is not followed, the email may not be sent securely, which can potentially compromise the confidentiality and integrity of the information being delivered. Therefore, it is necessary to use the Mimecast process to ensure secure delivery of benefits to the provider.

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  • 13. 

    The text in the body of the email should be included in a note task when delivering benefits.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    The statement is true because including the text in the body of the email in a note task when delivering benefits helps to ensure that the information is easily accessible and can be referred to later. By including it in a note task, it becomes part of a record or documentation, making it easier for the recipient to find and review the details of the benefits being delivered. This can be especially useful in situations where there may be multiple emails or communications regarding benefits, as it consolidates all the relevant information in one place.

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  • 14. 

    When you are notified that Anthem covers Orthovisc/ Monovisc you should always check the actual policy and then escalate to a supervisor.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    The given statement suggests that even if you are notified that Anthem covers Orthovisc/Monovisc, it is still important to check the actual policy to ensure accuracy. This is because notifications can sometimes be incorrect or outdated. By checking the policy, you can confirm whether the coverage is indeed provided or not. If there is any confusion or discrepancy, it is advisable to escalate the matter to a supervisor for further clarification or assistance.

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  • 15. 

    What do you need to attach to Quickpath even though it was sent via email?

    • Insurance card

    • Identification Card for patient

    • Orthovisc rx form

    • SOB and PA

    Correct Answer
    A. SOB and PA
    Explanation
    The explanation for the given answer is that even though Quickpath was sent via email, the provider still needs to attach the SOB (Statement of Benefits) and PA (Prior Authorization) documents. These documents are important for insurance purposes and to ensure that the patient's treatment is covered and approved by the insurance company.

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  • 16. 

    You should never place your phone on mute when you are on hold.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    Always place your phone on mute while waiting for someone to come on the line.

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  • 17. 

    We will no longer call as a part of our regular benefit delivery process.  Communication will be done via our faxed communication and what is available to them in the portal.  Only call when clarification questions are needed.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    The given statement indicates that the company will no longer make phone calls as a part of their regular benefit delivery process. Instead, communication will be conducted through faxed communication and the information available on the portal. Phone calls should only be made when there is a need for clarification. Therefore, the statement is true.

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  • 18. 

    The fax number for the PA submission does not need to be included in the summary benefits and on the PA required letter.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    It does need to have the fax number listed on both SOB and PA required letter

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  • 19. 

    What is the MyVisco name update?

    • MyVisco Patient Access Program

    • MyVisco Referral Program

    • MyVisco Assistance Program

    • MyVisco Patient Program

    Correct Answer
    A. MyVisco Patient Access Program
    Explanation
    The MyVisco Patient Access Program is the correct answer because it implies that the program is focused on providing patients with access to something related to MyVisco. The other options (Referral Program, Assistance Program, and Patient Program) are too vague and do not specify what the program is actually about.

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  • 20. 

    When researching Medicare benefits we should not need to verify the benefits most of the time due to the benefits transporting in the portal.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    The explanation for the given correct answer is that when researching Medicare benefits, it is not necessary to verify the benefits most of the time because the benefits are transported in the portal. This suggests that the Medicare portal provides accurate and up-to-date information about the benefits, eliminating the need for additional verification. Therefore, the statement "True" implies that the benefits can be trusted without the need for further verification.

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  • 21. 

    When searching for patient's address, where can you look to find it?

    • Instagram

    • Facebook

    • Quickpath

    • Yellow Pages

    Correct Answer
    A. Yellow Pages
    Explanation
    The Yellow Pages is a directory that contains contact information for businesses and individuals, including addresses. It is commonly used to find phone numbers, addresses, and other contact details for businesses and services. Therefore, when searching for a patient's address, one can look in the Yellow Pages to find it.

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  • 22. 

    When you have delivered the Benefit Investigation information what is the next step?

    • Work through BI case and call MDO.

    • Close the BI case, this is what triggers the transfer of data from QP to the portal

    • Open a new workflow for Med Ben BI and duplicate information

    • Open task to contact MDO and then close.

    Correct Answer
    A. Close the BI case, this is what triggers the transfer of data from QP to the portal
    Explanation
    The correct answer is to close the BI case, as this action triggers the transfer of data from QP to the portal. By closing the case, the necessary information and findings from the Benefit Investigation are transferred and made available on the portal for further processing and analysis. This step ensures that the relevant data is properly documented and accessible for future reference and decision-making.

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  • 23. 

    What should the email body say when delivering benefits?

    • Patients Name, address, DOB, patient contact info

    • Patients Name, and DOB

    • Address the individual it is being sent to, explain what is attached, encourage them to contact if they have questions

    • Leave Blank

    Correct Answer
    A. Address the individual it is being sent to, explain what is attached, encourage them to contact if they have questions
    Explanation
    The email body should address the individual it is being sent to, explain what is attached, and encourage them to contact if they have any questions. This approach ensures that the recipient understands the purpose of the email and knows how to reach out for further clarification or assistance.

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  • 24. 

    How should you noitify HCP about the MyVisco Patient Access Program?

    • Fax

    • Phone

    • Email

    • Summary of Benefits

    Correct Answer
    A. Summary of Benefits
    Explanation
    To notify healthcare professionals (HCPs) about the MyVisco Patient Access Program, the most appropriate method would be to provide them with a Summary of Benefits. This document would outline the key features and advantages of the program, helping HCPs understand its benefits and make informed decisions. Fax, phone, and email are also common communication channels, but a Summary of Benefits would provide a comprehensive overview of the program, making it the most effective way to notify HCPs.

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  • 25. 

    How many days do you schedule a follow up for a Prior Auth update?

    • 4

    • 2

    • 3

    • How ever many days Payer tells you it will take to process PA

    Correct Answer
    A. 2
    Explanation
    The correct answer is 2. This is because scheduling a follow-up for a Prior Auth update typically takes 2 days.

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  • 26. 

    When there is duplicate workflows, which workflow should you use to document in?

    • First workflow

    • Last workflow

    • Open new workflow

    • Open account task

    Correct Answer
    A. Last workflow
    Explanation
    When there are duplicate workflows, the last workflow should be used to document. This means that the most recent or latest version of the workflow should be chosen for documentation purposes. Using the last workflow ensures that the documentation accurately reflects the current state of the workflows and avoids confusion caused by outdated or obsolete information.

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Quiz Review Timeline (Updated): Mar 21, 2023 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Mar 21, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Feb 05, 2018
    Quiz Created by
    Ebonycpmh
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