Financial Accounting: Sales, Marketing And Customer Service Quiz!

5 Questions | By Rproxphil | Last updated: Mar 21, 2022 | Total Attempts: 72

Financial Accounting: Sales, Marketing And Customer Service Quiz! - Quiz

Questions and Answers

1.

The functions of the Sales Office include
- A.
  
  Promoting goods and services
- B.
  
  Monitoring of stock
- C.
  
  Expediting payment to customers
- D.
  
  Making enquiries
2.

A sales clerk who enters bar code information and prices of items in the computer database is engaging in
- A.
  
  Preparing advertising materials
- B.
  
  Maintaining sales records
- C.
  
  Filing sales records
- D.
  
  Promotional activities
3.

Making periodic, perpetual and annual stocktaking are activities relating to
- A.
  
  Budgeting for the firm
- B.
  
  Monitoring of storage space
- C.
  
  Signaling of market trends
- D.
  
  Monitoring stock control
4.

Identify from the list below, duties of a sales clerk
- A.
  
  Preparing and distributing sales documents
- B.
  
  Filing sales documents and correspondence
- C.
  
  Maintaining a list of suppliers
- D.
  
  Preparing advertisements and price lists/catalogues
- E.
  
  I, II and III only
- F.
  
  I, II and IV only
- G.
  
  I, III and IV only
- H.
  
  I, II III and IV
5.

Which of the following are the responsibilities of a sales clerk?
- A.
  
  Sticking bar code labels on products
- B.
  
  Discussing customer's complaints with factory/stores or despatch/shipping department
- C.
  
  Defending the firm against unjustified complaints
- D.
  
  Issuing receipts to customers
- E.
  
  I, II and III only
- F.
  
  I, II and IV only
- G.
  
  II, III and IV only
- H.
  
  I, II, III and IV

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