Financial Accounting: Sales, Marketing And Customer Service Quiz!

5 Questions | Total Attempts: 72

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Financial Accounting: Sales, Marketing And Customer Service Quiz! - Quiz

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Questions and Answers
  • 1. 
    The functions of the Sales Office include
    • A. 

      Promoting goods and services

    • B. 

      Monitoring of stock

    • C. 

      Expediting payment to customers

    • D. 

      Making enquiries

  • 2. 
    A sales clerk who enters bar code information and prices of items in the computer database is engaging in
    • A. 

      Preparing advertising materials

    • B. 

      Maintaining sales records

    • C. 

      Filing sales records

    • D. 

      Promotional activities

  • 3. 
    Making periodic, perpetual and annual stocktaking are activities relating to
    • A. 

      Budgeting for the firm

    • B. 

      Monitoring of storage space

    • C. 

      Signaling of market trends

    • D. 

      Monitoring stock control

  • 4. 
    Identify from the list below, duties of a sales clerk
    • A. 

      Preparing and distributing sales documents

    • B. 

      Filing sales documents and correspondence

    • C. 

      Maintaining a list of suppliers

    • D. 

      Preparing advertisements and price lists/catalogues

    • E. 

      I, II and III only

    • F. 

      I, II and IV only

    • G. 

      I, III and IV only

    • H. 

      I, II III and IV

  • 5. 
    Which of the following are the responsibilities of a sales clerk?
    • A. 

      Sticking bar code labels on products

    • B. 

      Discussing customer's complaints with factory/stores or despatch/shipping department

    • C. 

      Defending the firm against unjustified complaints

    • D. 

      Issuing receipts to customers

    • E. 

      I, II and III only

    • F. 

      I, II and IV only

    • G. 

      II, III and IV only

    • H. 

      I, II, III and IV

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