Milady's Standard Cosmetology
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Which of the following civilzations was the first to infuse essentioal oils from the leaves, bark and blossoms of plants for use as perfumes and for purification purposes.
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Chinese
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Equptians
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Romans
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Greeks
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About This Quiz
Explore the foundations of cosmetology with Milady's Standard Cosmetology quiz, covering early beauty practices, essential oils, and historical hairdressing. This quiz assesses knowledge crucial for beauty professionals, enhancing skills in skin, nails, and hair beautification.
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- 2.
Archaeological studies reveal that haircutting and hairstyling were practiced in some form as early as:
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1600 B.C during the Shang Dynasty
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3000 B.C in Egypt
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The middle ages
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The ice age
Correct Answer
A. The ice age -
- 3.
The art and science of beautifying and improving the skin, nails, and hair is:
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Neurology
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Cosmetology
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Nail technology
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Dermatology
Correct Answer
A. CosmetologyExplanation
Cosmetology is the correct answer because it refers to the art and science of beautifying and improving the skin, nails, and hair. It involves various techniques and treatments to enhance the appearance and health of these areas. Neurology is the study of the nervous system and is not related to beautifying the skin, nails, and hair. Nail technology focuses specifically on nail care and treatments, while dermatology is a medical specialty that deals with the diagnosis and treatment of skin conditions.Rate this question:
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- 4.
The first culture to cultivate beauty in an extravagant fasion:
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The greeks
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The romans
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The egyptians
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The americans
Correct Answer
A. The egyptiansExplanation
The correct answer is the Egyptians. The Egyptians were known for their extravagant and elaborate beauty rituals and practices. They placed a great emphasis on physical appearance and believed that beauty was a sign of holiness and divine favor. They used a wide range of cosmetics, perfumes, and oils to enhance their features and maintain a youthful appearance. They also used wigs, hair extensions, and elaborate hairstyles to create a sense of beauty and style. The Egyptians were pioneers in the field of beauty and their influence can still be seen in modern beauty practices.Rate this question:
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- 5.
In 3000 B.C the first recorded use of a hair-coloring agent was:
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Silver
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Copper
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Wax
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Henna
Correct Answer
A. HennaExplanation
In 3000 B.C, henna was the first recorded hair-coloring agent used. Henna is a natural dye derived from the leaves of the henna plant and has been used for centuries to dye hair and create intricate designs on the skin. Its use as a hair-coloring agent dates back to ancient civilizations, such as the Egyptians and the Mesopotamians. Henna is still widely used today for its natural and temporary hair coloring properties.Rate this question:
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- 6.
Hairdressing was an art during the time of the__________ for those who wore elaborate wig and head dresses:
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Middle Ages
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Chinese
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Romans
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English
Correct Answer
A. Middle AgesExplanation
During the Middle Ages, hairdressing was considered an art form, especially for those who wore elaborate wigs and head dresses. This period in history was known for its intricate hairstyles and extravagant fashion choices, making hairdressing a highly valued skill. The Middle Ages refers to the time period between the 5th and 15th centuries in Europe, characterized by feudalism, knights, and the rise of Christianity.Rate this question:
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- 7.
During the middles ages, women wore colored makeup on their:
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Ears
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Hands
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Lips
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Eyes
Correct Answer
A. LipsExplanation
During the middle ages, women wore colored makeup on their lips. This was a common practice as it was believed to enhance their beauty and signify their social status. Lipstick and lip stains were used to add color to the lips, often in vibrant shades of red or pink. Women would apply these cosmetics to their lips to make them appear more attractive and to draw attention to their mouth, which was considered a symbol of sensuality and femininity during that time period.Rate this question:
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- 8.
In ancient Rome, haircolor was used by women to indicate:
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Personal wealth
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Class in society
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Education
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Psychology
Correct Answer
A. Class in societyExplanation
In ancient Rome, hair color was used by women to indicate their class in society. This was a way for people to visually distinguish between different social classes and understand a person's status. The color of a woman's hair could signal whether she belonged to the upper class, middle class, or lower class. It was an important aspect of Roman culture and reflected the hierarchical structure of society during that time.Rate this question:
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- 9.
The barber pole has its roots of orgin in what profession:
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Medicine
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Blacksmithing
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Education
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Psychology
Correct Answer
A. MedicineExplanation
The barber pole has its roots in the profession of medicine. In the Middle Ages, barbers also served as surgeons and dentists. The red and white stripes on the barber pole symbolize blood and bandages, representing the practice of bloodletting and wound dressing. The pole itself would be used by patients to grip during procedures. Over time, the barber pole became a recognizable symbol of the medical profession.Rate this question:
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- 10.
To achieve a loo of greater intelligence during the Renaissance, women:
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Wore highly colored lip preparations
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Shaved their eyebrows and hairline
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Wore elaborate, elegant clothing
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Dyed thir hair black or brown
Correct Answer
A. Shaved their eyebrows and hairlineExplanation
During the Renaissance, women shaved their eyebrows and hairline to achieve a look of greater intelligence. This practice was believed to make their foreheads appear larger, which was considered a sign of intelligence and beauty during that time. By removing their eyebrows and hairline, women aimed to create a more prominent and defined forehead, which was seen as a desirable attribute. This fashion trend reflected the cultural ideals and beauty standards of the Renaissance period.Rate this question:
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- 11.
A popular method of adding color to the face during the Victorian Age was to:
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Pinch the cheeks to induce natural color
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Wear pale shades of rouge
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Apply bright colored preparations of the lips
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Wear beauty masks made of natural ingredients
Correct Answer
A. Pinch the cheeks to induce natural colorExplanation
During the Victorian Age, one popular method of adding color to the face was to pinch the cheeks. This action would stimulate blood circulation and cause the cheeks to naturally flush and become rosy, giving the appearance of a healthy complexion. This technique was preferred over wearing pale shades of rouge or applying bright colored preparations to the lips, as it was seen as more natural and youthful. Additionally, wearing beauty masks made of natural ingredients was not a common practice for adding color to the face during this time period.Rate this question:
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- 12.
In 1983 Arnold F Willatt developed a mthod of permanent waving that used waving lotion with no heat callled a :
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Color wave
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Medium wave
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Cold wave
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Hair wave
Correct Answer
A. Cold waveExplanation
Arnold F Willatt developed a method of permanent waving in 1983 that did not require the use of heat. This method used a waving lotion, which was applied to the hair to create waves. This technique became known as a cold wave because it did not involve the use of heat.Rate this question:
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- 13.
In 1932, Charles Revson of Revlon marketed the first:
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Nail polish
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Commericail hair dye
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Mascara
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Lipstick
Correct Answer
A. Nail polishExplanation
In 1932, Charles Revson of Revlon marketed the first nail polish. This invention revolutionized the beauty industry as it provided a convenient and fashionable way for women to paint their nails. Nail polish quickly became popular and is still widely used today for enhancing the appearance of nails.Rate this question:
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- 14.
In 1998, Creative Nail Design introduced the first spa:
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Payment system
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Haricutting system
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Pedicure system
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Color system
Correct Answer
A. Pedicure systemExplanation
In 1998, Creative Nail Design introduced the first pedicure system. This suggests that before 1998, there was no specific system or equipment designed specifically for pedicures. Creative Nail Design's introduction of the pedicure system indicates that they were pioneers in this field, bringing innovation and convenience to the pedicure process.Rate this question:
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- 15.
To be a successful salon mamager, it is important to have:
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Styling skills
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Creative talent
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Ablitity to manage people
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Inventory skills
Correct Answer
A. Ablitity to manage peopleExplanation
To be a successful salon manager, it is crucial to have the ability to manage people. This skill involves effectively communicating with and leading a team of stylists, receptionists, and other staff members. The salon manager must be able to delegate tasks, provide guidance and support, resolve conflicts, and motivate employees to perform their best. Additionally, having good interpersonal skills and being able to build positive relationships with clients is also essential in order to ensure customer satisfaction and loyalty.Rate this question:
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- 16.
Short term goals can generally be completed in :
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One day
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One year
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One month
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One week
Correct Answer
A. One yearExplanation
Short-term goals are typically achievable within a shorter time frame, such as one day, one month, or one week. However, the correct answer, one year, suggests that short-term goals can also extend to a longer duration. This implies that some short-term goals may require more time and effort to accomplish, possibly involving multiple steps or significant progress. It is important to consider the specific context and nature of the goal when determining the appropriate time frame for its completion.Rate this question:
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- 17.
A personal plan that will help you decide what you want out of life is called:
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Goal mending
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Compass setting
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Goal setting
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Harmony setting
Correct Answer
A. Goal settingExplanation
Goal setting refers to the process of creating a personal plan that helps individuals determine what they want to achieve in life. It involves setting specific, measurable, achievable, relevant, and time-bound goals that guide individuals towards their desired outcomes. By setting goals, individuals can clarify their aspirations, focus their efforts, and track their progress, ultimately leading to a more fulfilling and purposeful life.Rate this question:
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- 18.
Long term goals are measured in larger sections of time, usually:
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5 to 10 years
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5 to 10 months
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7 to 12 months
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5 to 7 minutes
Correct Answer
A. 5 to 10 yearsExplanation
Long term goals are typically measured in larger sections of time, usually spanning over 5 to 10 years. This allows individuals or organizations to plan and work towards achieving significant milestones and objectives over an extended period. Setting long term goals helps provide direction, focus, and motivation for sustained efforts and growth.Rate this question:
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- 19.
Making a list of tasksto complete from most to least important is called:
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Personality
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Penalty
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Prioritizing
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Personal
Correct Answer
A. PrioritizingExplanation
Prioritizing refers to the act of organizing tasks or activities in order of importance or urgency. It involves making a list and determining which tasks should be tackled first based on their significance. This helps individuals or teams focus on the most crucial tasks and ensures that important deadlines are met efficiently.Rate this question:
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- 20.
The principles of good character are called
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Equal
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Ethics
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Embody
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Enough
Correct Answer
A. EthicsExplanation
Ethics refers to the principles of good character. It encompasses moral values, integrity, honesty, and fairness. It guides individuals in making moral choices and behaving in a morally responsible manner. Ethics provides a framework for individuals to determine what is right and wrong, and to act in accordance with those principles. It is a set of standards that governs behavior and promotes a sense of responsibility and accountability.Rate this question:
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- 21.
Using decrestion means
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Not sharing your personal promblems with clients
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Not repeating personal information clients have shared
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Both A and B
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Neither A nor B
Correct Answer
A. Both A and BExplanation
Using discretion means both not sharing your personal problems with clients and not repeating personal information clients have shared. Discretion refers to the ability to make wise and careful decisions, especially in sensitive or confidential matters. By not sharing personal problems, professionals maintain a professional boundary and ensure that the focus remains on the client's needs. Similarly, not repeating personal information demonstrates respect for client confidentiality and builds trust in the therapeutic relationship. Therefore, both options A and B are correct.Rate this question:
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- 22.
Being tactful means being straightforward but not:
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Careful
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Cautious
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Critical
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Clever
Correct Answer
A. CriticalExplanation
Being tactful means being able to communicate honestly and effectively without being critical. Tactful individuals are able to express their thoughts and opinions in a considerate and diplomatic manner, taking into account the feelings and sensitivities of others. Being critical, on the other hand, involves finding fault or pointing out flaws in a harsh or negative way, which can often lead to hurt feelings and strained relationships. Therefore, being critical is not a characteristic of being tactful.Rate this question:
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- 23.
A combination of understanding, empathy, and acceptance is called:
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Sensitivity
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Several
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Secondary
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Support
Correct Answer
A. SensitivityExplanation
The combination of understanding, empathy, and acceptance allows individuals to be sensitive towards others. Sensitivity refers to being aware and responsive to the feelings and needs of others, and it involves recognizing and understanding different perspectives and emotions. This combination enables individuals to show compassion, be considerate, and provide support to others in various situations.Rate this question:
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- 24.
That which propels you to do something is called
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Mutual respect
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Visualization
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Self management
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Motivation
Correct Answer
A. MotivationExplanation
Motivation refers to the inner drive or desire that propels an individual to take action and achieve their goals. It is the force that pushes someone to do something, whether it be a task or a personal aspiration. Mutual respect refers to the regard and consideration for others, visualization is the act of forming mental images, and self-management involves the ability to control and regulate one's own behavior. However, none of these options specifically capture the concept of being driven or compelled to take action, which is why motivation is the correct answer.Rate this question:
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- 25.
An unhealthy compulsion to do things perfectly is called
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Perfectionism
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Performance
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Personal
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Priotity
Correct Answer
A. PerfectionismExplanation
Perfectionism refers to an unhealthy compulsion to do things perfectly. It is a mindset characterized by setting excessively high standards for oneself and being overly critical of one's own performance. Perfectionists often feel a strong need for approval and fear making mistakes or being judged by others. This can lead to excessive stress, anxiety, and a constant dissatisfaction with one's achievements.Rate this question:
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- 26.
When your personal apperance and conduct are in harmony with the beauty buisness, you project a
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Code of awareness
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Work ethic
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Personal glamour
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Professional image
Correct Answer
A. Professional imageExplanation
When your personal appearance and conduct are in harmony with the beauty business, you project a professional image. This means that you present yourself in a polished and professional manner, reflecting the values and standards of the beauty industry. A professional image includes dressing appropriately, maintaining good grooming and hygiene, and demonstrating professionalism in your behavior and interactions with clients. It helps to build trust and credibility with clients and creates a positive impression of your skills and expertise in the beauty business.Rate this question:
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- 27.
One of the most vital aspects of good grooming is careful maintenace of
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Wardrobe
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Finances
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Excercise
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Sensitivity
Correct Answer
A. WardrobeExplanation
Good grooming involves maintaining a neat and presentable appearance, and one of the key elements of achieving this is by carefully maintaining one's wardrobe. This includes regularly organizing and cleaning clothes, ensuring they are in good condition, and having a variety of appropriate outfits for different occasions. By taking care of one's wardrobe, individuals can confidently dress well and make a positive impression on others.Rate this question:
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- 28.
The daily maintenance of cleanlness and healthfulness through certain sanitary practises is
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Perosnal creativity
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Personal energy
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Personal traits
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Personal hygiene
Correct Answer
A. Personal hygieneExplanation
Personal hygiene refers to the daily maintenance of cleanliness and healthfulness through certain sanitary practices. It involves activities such as bathing, washing hands, brushing teeth, and keeping the body clean. Personal hygiene is important for preventing the spread of germs, maintaining good health, and promoting overall well-being. It is an individual's responsibility to take care of their personal hygiene to ensure a healthy and hygienic lifestyle.Rate this question:
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- 29.
Your clothing should always be stylish and
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Functional
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Formal
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Highly accessorized
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Colorful
Correct Answer
A. FunctionalExplanation
Functional clothing refers to garments that are designed to serve a specific purpose and meet practical needs. This type of clothing prioritizes comfort, durability, and ease of movement over fashion trends or decorative elements. It is important for clothing to be functional because it allows individuals to perform their daily activities comfortably and efficiently. Functional clothing is often associated with practicality and versatility, making it suitable for various occasions and environments. By choosing functional clothing, individuals can ensure that they are both stylish and able to meet their everyday needs.Rate this question:
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- 30.
The inability to cope with a threat, real or imagined is
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Relaxation
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Personalities
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Epidemic
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Stress
Correct Answer
A. StressExplanation
Stress refers to the inability to cope with a threat, whether it is real or imagined. When an individual is faced with a challenging situation, their body and mind may respond with stress, which can manifest as physical, emotional, or mental strain. This can lead to a variety of symptoms such as anxiety, irritability, difficulty concentrating, and even physical health issues. Therefore, stress is the correct answer as it accurately describes the inability to cope with a threat.Rate this question:
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- 31.
An important aspect of professional image is
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Physical attractiveness
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Physical presentation
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Physical problems
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Physical activity
Correct Answer
A. Physical presentationExplanation
Physical presentation refers to the way a person presents themselves physically, including their grooming, attire, body language, and overall appearance. It is an important aspect of professional image as it can create a positive or negative impression on others. A well-groomed and appropriately dressed individual with good posture and confident body language is more likely to be perceived as professional and competent. On the other hand, physical problems and physical activity are not directly related to professional image.Rate this question:
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- 32.
The study of how a workplace can best be designed for comfort, safety , efficiency, and productivity is
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Ergonomics
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Economy
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Fatigue
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Exposure
Correct Answer
A. ErgonomicsExplanation
Ergonomics is the study of how a workplace can be designed to optimize comfort, safety, efficiency, and productivity. It focuses on creating a work environment that is well-suited to the physical and cognitive capabilities of the individuals using it. By considering factors such as proper workstation setup, equipment design, and task organization, ergonomics aims to reduce the risk of musculoskeletal disorders, improve work performance, and enhance overall well-being.Rate this question:
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- 33.
The key tp prevent repetitive motion injury is to be aware of
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Body posture and movements
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Ill fitting shoes and fatigue
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Body manipulation and stress
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Body vascular system
Correct Answer
A. Body posture and movementsExplanation
To prevent repetitive motion injury, it is important to be aware of body posture and movements. This means maintaining a proper posture while performing repetitive tasks and being mindful of any repetitive movements that may strain certain muscles or joints. By being conscious of body posture and movements, individuals can minimize the risk of developing repetitive motion injuries such as carpal tunnel syndrome or tendonitis.Rate this question:
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- 34.
Musculosheletal disorders is a term used to describe
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Work related repetitive injuries
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Body reducing fatigue
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Exteneded periods of time
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Varicose veins
Correct Answer
A. Work related repetitive injuriesExplanation
Musculoskeletal disorders refer to injuries or conditions that are caused by repetitive movements or strain on the muscles, joints, and bones due to work-related activities. These injuries typically occur over an extended period of time and can include conditions such as tendonitis, carpal tunnel syndrome, and lower back pain. Therefore, the correct answer, "work-related repetitive injuries," accurately describes musculoskeletal disorders.Rate this question:
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- 35.
When providing client services, it is important to keep your back
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Elevated
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Adjusted
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Straight
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Down
Correct Answer
A. StraightExplanation
When providing client services, it is important to keep your back straight. This is because maintaining a straight back helps to maintain good posture and alignment, which is essential for proper body mechanics and preventing strain or injury. It also conveys professionalism and confidence, creating a positive impression on clients. Keeping the back straight ensures that the weight is evenly distributed and supported by the spine, reducing the risk of discomfort or pain. Additionally, a straight back allows for better engagement and communication with clients, as it promotes an open and attentive posture.Rate this question:
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- 36.
The ability to understand people is the key to
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Human relations
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Operating inactively
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Tension and misunderstanding
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Operating effectively
Correct Answer
A. Operating effectivelyExplanation
Understanding people is crucial for operating effectively in human relations. When we are able to understand others, we can communicate effectively, build trust, and establish positive relationships. This understanding allows us to navigate through potential tension and misunderstandings, leading to more harmonious interactions. By operating effectively in human relations, we can achieve mutual goals, collaborate efficiently, and create a positive and productive environment.Rate this question:
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- 37.
You are in a better position to do your job professionally when
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Pay no attention to the motives and needs of others
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Clearly understand the motives and needs of others
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Pay some attention to the needs of others
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Clearly ignore the motives and needs of coworkers
Correct Answer
A. Clearly understand the motives and needs of othersExplanation
Understanding the motives and needs of others allows for better communication and collaboration in the workplace. By having a clear understanding of what drives and motivates your coworkers, you can tailor your approach and work effectively as a team. This understanding also helps in building positive relationships, resolving conflicts, and meeting the needs of others, ultimately leading to improved job performance and professional success.Rate this question:
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- 38.
Central to a stylists success is
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Excellent customer service
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Some customer service
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Exscellent co workers
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Ability to create conflict
Correct Answer
A. Excellent customer serviceExplanation
Excellent customer service is central to a stylist's success because it is crucial for building and maintaining a loyal client base. Providing exceptional service ensures that customers have a positive experience, feel valued, and are more likely to return and recommend the stylist to others. It involves actively listening to the client's needs, offering personalized recommendations, and going above and beyond to exceed their expectations. By prioritizing customer satisfaction, a stylist can establish a strong reputation, gain repeat business, and ultimately achieve success in their career.Rate this question:
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- 39.
The single most important communication tool that should be done prior to any client service is the
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Body language
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Release statement
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Station preparation
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Client consultation
Correct Answer
A. Client consultationExplanation
Client consultation is the most important communication tool that should be done prior to any client service. This is because it allows the service provider to understand the client's needs, preferences, and expectations. By having a thorough consultation, the service provider can tailor their approach and services to meet the specific requirements of the client. This helps to build trust, establish clear communication, and ensure that both parties are on the same page. It also allows the service provider to address any concerns or questions the client may have, ultimately leading to a more successful and satisfactory client service experience.Rate this question:
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- 40.
A form used to record information on a new client is also known as a
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Client questionnaire
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Client appointment
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Client request
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Client recommendation
Correct Answer
A. Client questionnaireExplanation
A form used to record information on a new client is commonly referred to as a client questionnaire. This form allows the company or organization to gather relevant information about the client, such as personal details, preferences, and specific needs or requirements. The client questionnaire serves as a tool to collect essential data, enabling the company to better understand and serve the client's needs effectively.Rate this question:
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- 41.
Listening to a client and the repeating in your own words what you think the client is telling you is known as
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Valid suggestions
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Reflective listening
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Reflective thinking
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Narrow slections
Correct Answer
A. Reflective listeningExplanation
Reflective listening refers to the practice of actively listening to a client and then paraphrasing or summarizing what they have said in your own words. This technique allows the listener to demonstrate understanding and empathy, while also ensuring that they have correctly interpreted the client's message. It helps to establish a strong rapport and trust between the listener and the client, as it shows that the listener is genuinely interested in understanding their perspective.Rate this question:
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- 42.
To reiterate everthing to a client during the condultation process means to
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Repeat in measured , precise term
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Repeat in rapid, intense terms
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Ignore the clients request
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Demonstart the end results
Correct Answer
A. Repeat in measured , precise termExplanation
To reiterate everything to a client during the consultation process means to repeat the information in a careful and accurate manner. This ensures that the client fully understands the details and avoids any confusion or misinterpretation. By using measured and precise terms, the consultant can effectively communicate the necessary information and address any concerns or questions the client may have. This approach helps to establish clear communication and build trust between the consultant and the client.Rate this question:
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- 43.
If you experience any problems with colleagues, the best way to resolve them is to
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Ignore them
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Speak with them directly and privtely
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Behave disrespectfully toward them
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Speak to coworkers about them
Correct Answer
A. Ignore themExplanation
The best way to resolve problems with colleagues is to ignore them. Ignoring the issues may allow them to resolve on their own or minimize their impact. Engaging in direct and private conversation with colleagues is a more proactive approach to resolving problems, as it allows for open communication and understanding. Behaving disrespectfully toward colleagues or speaking to coworkers about them can further escalate the problems and create a negative work environment. Therefore, ignoring the issues is the most appropriate solution.Rate this question:
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- 44.
The individual in the salon that has the most resonsibility for how the salon is run in terms of daily maintenance, operations, and client service is the
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Salon sevicer
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Salon manager
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Salon client
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Business partners
Correct Answer
A. Salon managerExplanation
The salon manager is the individual who has the most responsibility for how the salon is run in terms of daily maintenance, operations, and client service. They oversee the day-to-day activities of the salon, ensuring that everything is running smoothly and efficiently. They are responsible for managing the staff, scheduling appointments, handling customer complaints, and ensuring that the salon meets the needs and expectations of its clients. The salon manager plays a crucial role in maintaining the overall success and reputation of the salon.Rate this question:
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- 45.
Communication can be defined as
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The art of effectivley sharing information between two people
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The ability to solve promlems and take quick actions
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The art of ineffectively sharing information between people
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The ability to trick the clients into have extra services
Correct Answer
A. The art of effectivley sharing information between two peopleExplanation
Communication can be defined as the art of effectively sharing information between two people. This definition highlights the importance of conveying information in a clear and understandable manner, ensuring that the intended message is received accurately by the recipient. Effective communication involves not only transmitting information but also actively listening, understanding, and responding appropriately. It emphasizes the need for clarity, empathy, and mutual understanding between the communicators. By effectively sharing information, communication facilitates better collaboration, problem-solving, and relationship-building between individuals.Rate this question:
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- 46.
An excellent time to discuss your process with the salon owner or your employer is during:
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Coffee break
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Lunch meeting
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Employee evaluation
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Client evaluation
Correct Answer
A. Employee evaluationExplanation
An employee evaluation is an excellent time to discuss your process with the salon owner or your employer because it is a formal review of your performance and progress. During this evaluation, you can discuss your strengths, areas for improvement, and any concerns or questions you may have. It provides an opportunity for open communication and feedback, allowing you to have a productive discussion about your work and how you can continue to excel in your role.Rate this question:
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- 47.
In the event that a situation is beyond your control, the key to handling your reactions is to:
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Communicate past the issue
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Argue with the client
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Communicate that you are unhappy
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Ignore the clients needs
Correct Answer
A. Communicate past the issueExplanation
When a situation is beyond your control, the best way to handle your reactions is to communicate past the issue. This means that instead of dwelling on the problem or getting stuck in a negative mindset, you should focus on finding solutions and moving forward. By effectively communicating with others involved, you can work together to address the issue and find a resolution. This approach promotes problem-solving, teamwork, and maintaining positive relationships, which are essential in handling difficult situations.Rate this question:
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- 48.
In handling a client who is dissatisfied with a service, the ultimate goal is to
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Argue with the client
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Make the client happy
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Make the client leave
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Ask for specifics
Correct Answer
A. Make the client happyExplanation
The ultimate goal in handling a dissatisfied client is to make them happy. This involves addressing their concerns, finding a solution to their problem, and ensuring their satisfaction with the service provided. Arguing with the client or making them leave would only escalate the situation and damage the relationship further. Asking for specifics is important to understand the client's dissatisfaction and work towards resolving it, but the end goal should always be to make the client happy.Rate this question:
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- 49.
A good customer service pracitce to develop if you are behind schedule is to
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Client wait in the reception area until you are available
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Call to inform client that your running behind
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Have client run other erands until you available
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Let client wait and be inconvenienced
Correct Answer
A. Call to inform client that your running behindExplanation
A good customer service practice to develop if you are behind schedule is to call and inform the client that you are running behind. This shows professionalism and respect for the client's time. By notifying the client in advance, they can adjust their schedule accordingly or make other arrangements if necessary. It helps to maintain good communication and trust with the client, ensuring that they feel valued and informed throughout the process.Rate this question:
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Mar 21, 2023Quiz Edited by
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Nov 29, 2012Quiz Created by
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