This quiz covers the Chapter 3 RSC Presenations on Sections 70, 80 and 90.
An existing member
A beneficiary attending a Sales Seminar
A beneficiary who has just enrolled in the plan at an in home visit
True
False
True
False
The agent holds the application until the start of AEP and signs with that date
The beneficiary is entitled to a SEP
The beneficiary is within their ICEP/IEP
It is never okay to accept an enrollment with an effective date of January 1st prior to the start of AEP
420
675
755
Go ahead and discuss the other plan, there is no need for another scope
Have the beneficary complete a new scope and set an appointment for at least 48 hours later
Have the benefiary complete a new scope and discuss the additional product at the same appointment
No more than one business day later
No more than two business days later
Within the same business day
80, 30
75, 30
60, 45
True
False
True
False
Disconnect rate of all incoming calls must not exceed 10%
Average hold time must not exceed 2 minutes
Provide service to all non-English speaking and hearing impaired beneficiaries
Follow an explicitly defined process for handling customer complaints
Mail or fax
Fax only
It is never okay to submit materials outside of HPMS
Initiate withdrawal of marketing materials after they have been submitted for review
Require a plan to change a previously approved Marketing Material piece
Not approve or disapprove a marketing material during the 45 or 10 day review period
True
False
Privacy Notices
Health Risk Assessments
Scope of Appointments
Press Releases
Sales Training Documents
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