Quiz 5: Medicare Marketing Presentation Quiz
This quiz covers the Chapter 3 RSC Presenations on Sections 70, 80 and 90.
- 1.It is acceptable to request a referral from ____ ? (select all that apply)
- A.
An existing member
- B.
A beneficiary attending a Sales Seminar
- C.
A beneficiary who has just enrolled in the plan at an in home visit
- 2.It is acceptable to give a Visa gift card as a free gift at a Sales Event as long as the value does not exceed $15.
- A.
True
- B.
False
- 3.It is not compliant for a plan sponsor to contact a third party to reach a current member when a phone number has been disconnected.
- A.
True
- B.
False
- 4.An agent may accept an enrollment with a January 1st effective date prior to the start of AEP if: (Select all that apply)
- A.
The agent holds the application until the start of AEP and signs with that date
- B.
The beneficiary is entitled to a SEP
- C.
The beneficiary is within their ICEP/IEP
- D.
It is never okay to accept an enrollment with an effective date of January 1st prior to the start of AEP
- 5.At a Townhall Event, Paige will be singing as the primary entertainment, and Jodi and Anastasia will be doing a flaming ring toss performance during her break. If there are 67 attendees, and Jodi and Anastasia charge $250 for their performance, what is the maximum amount Arcadian can pay Paige for her show?
- A.
420
- B.
675
- C.
755
- 6.If an agent is meeting with a beneficiary regarding a MA or PDP product and the prospect asks to discuss another MA or PDP product type, the agent should:
- A.
Go ahead and discuss the other plan, there is no need for another scope
- B.
Have the beneficary complete a new scope and set an appointment for at least 48 hours later
- C.
Have the benefiary complete a new scope and discuss the additional product at the same appointment
- 7.What is the amount of time allowed for a customer service representative to return a call when a current member or prospect leaves a message?
- A.
No more than one business day later
- B.
No more than two business days later
- C.
Within the same business day
- 8.____% of incoming calls must be answered within ____ seconds.
- A.
80, 30
- B.
75, 30
- C.
60, 45
- 9.If a plan sponsor places an outbound call to an existing member, it is compliant to verify the member's identification number prior to beginning the call.
- A.
True
- B.
False
- 10.An Inbound Informational Script call cannot be transferred to the enrollment area.
- A.
True
- B.
False
- 11.Call centers must meet certain operating standards. Which of the following standards apply: (Choose all that apply)
- A.
Disconnect rate of all incoming calls must not exceed 10%
- B.
Average hold time must not exceed 2 minutes
- C.
Provide service to all non-English speaking and hearing impaired beneficiaries
- D.
Follow an explicitly defined process for handling customer complaints
- 12.Under extraordinary circimstances, materials can be submitted to CMS outside of HPMS via:
- A.
Mail or fax
- B.
Fax only
- C.
It is never okay to submit materials outside of HPMS
- 13.Regarding Marketing Material Submission, CMS is allowed to: (Check all that apply)
- A.
Initiate withdrawal of marketing materials after they have been submitted for review
- B.
Require a plan to change a previously approved Marketing Material piece
- C.
Not approve or disapprove a marketing material during the 45 or 10 day review period
- 14.All MA and PDP websites must be submitted to CMS for review and approval.
- A.
True
- B.
False
- 15.Which of the following items are NOT subject to CMS review?
- A.
Privacy Notices
- B.
Health Risk Assessments
- C.
Scope of Appointments
- D.
Press Releases
- E.
Sales Training Documents
Related Topics
Recent Quizzes
Featured Quizzes
Popular Topics
Back to top