Quiz 5: Medicare Marketing Presentation Quiz

15 Questions | By Jodioxenreider | Last updated: Mar 22, 2022 | Total Attempts: 52

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This quiz covers the Chapter 3 RSC Presenations on Sections 70, 80 and 90.

Questions and Answers

1.

It is acceptable to request a referral from ____ ? (select all that apply)
- A.
  
  An existing member
- B.
  
  A beneficiary attending a Sales Seminar
- C.
  
  A beneficiary who has just enrolled in the plan at an in home visit
2.

It is acceptable to give a Visa gift card as a free gift at a Sales Event as long as the value does not exceed $15.
- A.
  
  True
- B.
  
  False
3.

It is not compliant for a plan sponsor to contact a third party to reach a current member when a phone number has been disconnected.
- A.
  
  True
- B.
  
  False
4.

An agent may accept an enrollment with a January 1st effective date prior to the start of AEP if: (Select all that apply)
- A.
  
  The agent holds the application until the start of AEP and signs with that date
- B.
  
  The beneficiary is entitled to a SEP
- C.
  
  The beneficiary is within their ICEP/IEP
- D.
  
  It is never okay to accept an enrollment with an effective date of January 1st prior to the start of AEP
5.

At a Townhall Event, Paige will be singing as the primary entertainment, and Jodi and Anastasia will be doing a flaming ring toss performance during her break. If there are 67 attendees, and Jodi and Anastasia charge $250 for their performance, what is the maximum amount Arcadian can pay Paige for her show?
- A.
  
  420
- B.
  
  675
- C.
  
  755
6.

If an agent is meeting with a beneficiary regarding a MA or PDP product and the prospect asks to discuss another MA or PDP product type, the agent should:
- A.
  
  Go ahead and discuss the other plan, there is no need for another scope
- B.
  
  Have the beneficary complete a new scope and set an appointment for at least 48 hours later
- C.
  
  Have the benefiary complete a new scope and discuss the additional product at the same appointment
7.

What is the amount of time allowed for a customer service representative to return a call when a current member or prospect leaves a message?
- A.
  
  No more than one business day later
- B.
  
  No more than two business days later
- C.
  
  Within the same business day
8.

____% of incoming calls must be answered within ____ seconds.
- A.
  
  80, 30
- B.
  
  75, 30
- C.
  
  60, 45
9.

If a plan sponsor places an outbound call to an existing member, it is compliant to verify the member's identification number prior to beginning the call.
- A.
  
  True
- B.
  
  False
10.

An Inbound Informational Script call cannot be transferred to the enrollment area.
- A.
  
  True
- B.
  
  False
11.

Call centers must meet certain operating standards. Which of the following standards apply: (Choose all that apply)
- A.
  
  Disconnect rate of all incoming calls must not exceed 10%
- B.
  
  Average hold time must not exceed 2 minutes
- C.
  
  Provide service to all non-English speaking and hearing impaired beneficiaries
- D.
  
  Follow an explicitly defined process for handling customer complaints
12.

Under extraordinary circimstances, materials can be submitted to CMS outside of HPMS via:
- A.
  
  Mail or fax
- B.
  
  Fax only
- C.
  
  It is never okay to submit materials outside of HPMS
13.

Regarding Marketing Material Submission, CMS is allowed to: (Check all that apply)
- A.
  
  Initiate withdrawal of marketing materials after they have been submitted for review
- B.
  
  Require a plan to change a previously approved Marketing Material piece
- C.
  
  Not approve or disapprove a marketing material during the 45 or 10 day review period
14.

All MA and PDP websites must be submitted to CMS for review and approval.
- A.
  
  True
- B.
  
  False
15.

Which of the following items are NOT subject to CMS review?
- A.
  
  Privacy Notices
- B.
  
  Health Risk Assessments
- C.
  
  Scope of Appointments
- D.
  
  Press Releases
- E.
  
  Sales Training Documents