Quiz 5: Medicare Marketing Presentation Quiz

15 Questions | Total Attempts: 52

SettingsSettingsSettings
Medicare Quizzes & Trivia

This quiz covers the Chapter 3 RSC Presenations on Sections 70, 80 and 90.


Questions and Answers
  • 1. 
    It is acceptable to request a referral from ____ ? (select all that apply)
    • A. 

      An existing member

    • B. 

      A beneficiary attending a Sales Seminar

    • C. 

      A beneficiary who has just enrolled in the plan at an in home visit

  • 2. 
    It is acceptable to give a Visa gift card as a free gift at a Sales Event as long as the value does not exceed $15.
    • A. 

      True

    • B. 

      False

  • 3. 
    It is not compliant for a plan sponsor to contact a third party to reach a current member when a phone number has been disconnected.
    • A. 

      True

    • B. 

      False

  • 4. 
    An agent may accept an enrollment with a January 1st effective date prior to the start of AEP if: (Select all that apply)
    • A. 

      The agent holds the application until the start of AEP and signs with that date

    • B. 

      The beneficiary is entitled to a SEP

    • C. 

      The beneficiary is within their ICEP/IEP

    • D. 

      It is never okay to accept an enrollment with an effective date of January 1st prior to the start of AEP

  • 5. 
    At a Townhall Event, Paige will be singing as the primary entertainment, and Jodi and Anastasia will be doing a flaming ring toss performance during her break. If there are 67 attendees, and Jodi and Anastasia charge $250 for their performance, what is the maximum amount Arcadian can pay Paige for her show?
    • A. 

      420

    • B. 

      675

    • C. 

      755

  • 6. 
    If an agent is meeting with a beneficiary regarding a MA or PDP product and the prospect asks to discuss another MA or PDP product type, the agent should:
    • A. 

      Go ahead and discuss the other plan, there is no need for another scope

    • B. 

      Have the beneficary complete a new scope and set an appointment for at least 48 hours later

    • C. 

      Have the benefiary complete a new scope and discuss the additional product at the same appointment

  • 7. 
    What is the amount of time allowed for a customer service representative to return a call when a current member or prospect leaves a message?
    • A. 

      No more than one business day later

    • B. 

      No more than two business days later

    • C. 

      Within the same business day

  • 8. 
    ____% of incoming calls must be answered within ____ seconds.
    • A. 

      80, 30

    • B. 

      75, 30

    • C. 

      60, 45

  • 9. 
    If a plan sponsor places an outbound call to an existing member, it is compliant to verify the member's identification number prior to beginning the call.
    • A. 

      True

    • B. 

      False

  • 10. 
    An Inbound Informational Script call cannot be transferred to the enrollment area.
    • A. 

      True

    • B. 

      False

  • 11. 
    Call centers must meet certain operating standards. Which of the following standards apply: (Choose all that apply)
    • A. 

      Disconnect rate of all incoming calls must not exceed 10%

    • B. 

      Average hold time must not exceed 2 minutes

    • C. 

      Provide service to all non-English speaking and hearing impaired beneficiaries

    • D. 

      Follow an explicitly defined process for handling customer complaints

  • 12. 
    Under extraordinary circimstances, materials can be submitted to CMS outside of HPMS via:
    • A. 

      Mail or fax

    • B. 

      Fax only

    • C. 

      It is never okay to submit materials outside of HPMS

  • 13. 
    Regarding Marketing Material Submission, CMS is allowed to: (Check all that apply)
    • A. 

      Initiate withdrawal of marketing materials after they have been submitted for review

    • B. 

      Require a plan to change a previously approved Marketing Material piece

    • C. 

      Not approve or disapprove a marketing material during the 45 or 10 day review period

  • 14. 
    All MA and PDP websites must be submitted to CMS for review and approval.
    • A. 

      True

    • B. 

      False

  • 15. 
    Which of the following items are NOT subject to CMS review?
    • A. 

      Privacy Notices

    • B. 

      Health Risk Assessments

    • C. 

      Scope of Appointments

    • D. 

      Press Releases

    • E. 

      Sales Training Documents

Back to Top Back to top