Maintenance - Week 2

When an open linked work order is raised, it means that a work order has been created but not yet assigned to anyone. In such cases, if the email notification tab does not appear on VERISAE, it indicates that the system is not automatically assigning the work order. Therefore, the correct answer is true, as in this scenario, the work order needs to be manually assigned.

The given statement is "Store calls to log a WON for the customer entrance door is stuck open, cannot secure the site tonight. Log the call. No chase up required." The statement implies that the store should log a Work Order Number (WON) for the issue of the customer entrance door being stuck open, indicating that it cannot secure the site tonight. However, it also states that no chase up is required, which contradicts the purpose of logging a WON. Therefore, the correct answer is False.

The correct answer suggests that before logging calls for no power and no lights on the pumps, it is important to first speak to SHD (presumably an abbreviation for a specific department or person). This implies that SHD may have knowledge or information that can help resolve the issue, and it is necessary to consult them before taking further action.

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The statement says that the door handle is broken in the travel bureau and maintenance does not log calls. The correct answer is false because the statement is contradictory. If the door handle is broken and maintenance does not log calls, it implies that the issue has not been reported or addressed. Therefore, we cannot determine the accuracy of the statement.

The statement suggests that "Potential CODE 10" should be called through the L2 team, but the correct answer is False. This means that the statement is incorrect and "Potential CODE 10" does not need to be called through the L2 team.

The statement "Light not working in the lift" implies that there is a problem with the lighting system in the elevator. The question asks whether this issue falls under the category of "Electrical" and the subcategory of "Lighting general." The correct answer is "False" because a malfunctioning light in a lift would typically fall under the category of "Electrical" but not specifically under the subcategory of "Lighting general."

Any errors made during M2 calls will result in a compliance zero call. This means that if any mistakes or violations occur during these calls, it will lead to a complete loss of compliance.

The given statement suggests that a break-in or robbery that does not affect trade, including out of hours, is categorized as a cat 2 event. This means that even if there is a break-in or robbery, as long as it does not disrupt or impact the normal operations and trading activities, it is considered a cat 2 incident. Therefore, the statement is true.

The statement is saying that CCTV is fully pay-as-you-go (PAYG) with ADT and Grattes providing second line support to their teams. This means that the CCTV service is operated on a pay-per-use basis, where customers only pay for the services they actually use. ADT and Grattes act as backup support to the teams responsible for managing the CCTV service. Therefore, the statement is true.

The statement is false because when a tile rose in the warehouse, we would log the call for floor repair and select the status as "WORKING" rather than "NOT WORKING". This is because the tile rose indicates that there is a problem with the floor, so it would be considered as not working and in need of repair.

The vending machine number for Autobar has a serial number that starts with "8 1".

The warranty for Gratte or Case is not 2 years from installation.

The given statement suggests that if 15% or more of the stores' refrigeration goes down, it will be put on a tracker by IMS and sent out daily by the customer liaison team as a CAT 1. However, the correct answer is False, indicating that this statement is not true.