1 of the main questions to be asked before logging calls for no power & no lights on the pumps

Reset EPO button (Below the tills - beside the table)

Reset Fireman's Switch (Near the PFS entrance door)

Maintenance - Week 2

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| Written by Tescomaintenance

Tescomaintenance

Community Contributor

Total Contribution - 2 | Total attempts - 198

Questions: 15 | Attempts: 123 | Updated: Mar 21, 2023

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Maintenance - Week 2

Questions and Answers

1.

1 of the main questions to be asked before logging calls for no power & no lights on the pumps
- A.
  
  Reset EPO button (Below the tills - beside the table)
- B.
  
  Reset Fireman's Switch (Near the PFS entrance door)
- C.
  
  Have you spoken to SHD first
Correct Answer
C. Have you spoken to SHD first

Explanation
The correct answer suggests that before logging calls for no power and no lights on the pumps, it is important to first speak to SHD (presumably an abbreviation for a specific department or person). This implies that SHD may have knowledge or information that can help resolve the issue, and it is necessary to consult them before taking further action.

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2.

CCTV is fully PAYG with ADT and Grattes acting as second line support to our teams
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
The statement is saying that CCTV is fully pay-as-you-go (PAYG) with ADT and Grattes providing second line support to their teams. This means that the CCTV service is operated on a pay-per-use basis, where customers only pay for the services they actually use. ADT and Grattes act as backup support to the teams responsible for managing the CCTV service. Therefore, the statement is true.

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3.

Warranty for Gratte or Case would be 2 years from installation
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
The warranty for Gratte or Case is not 2 years from installation.

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4.

Paste the link that has to be used for all ROI/NI calls http://blrb279.in.tesco.org:8080/examples/main.html/
5.

Any errors made on M2 calls will lead to compliance zero call
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
Any errors made during M2 calls will result in a compliance zero call. This means that if any mistakes or violations occur during these calls, it will lead to a complete loss of compliance.

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6.

Break in or robbery not effecting trade (Includes out of Hours) is a cat 2
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
The given statement suggests that a break-in or robbery that does not affect trade, including out of hours, is categorized as a cat 2 event. This means that even if there is a break-in or robbery, as long as it does not disrupt or impact the normal operations and trading activities, it is considered a cat 2 incident. Therefore, the statement is true.

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7.

Door Handle is broken in the Travel bureau is broken, maintenance does not log calls
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
The statement says that the door handle is broken in the travel bureau and maintenance does not log calls. The correct answer is false because the statement is contradictory. If the door handle is broken and maintenance does not log calls, it implies that the issue has not been reported or addressed. Therefore, we cannot determine the accuracy of the statement.

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8.

15% or more of the stores refrigeration down – these will be put on a tracker by IMS and sent out each day by the customer liaison team is a CAT 1
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
The given statement suggests that if 15% or more of the stores' refrigeration goes down, it will be put on a tracker by IMS and sent out daily by the customer liaison team as a CAT 1. However, the correct answer is False, indicating that this statement is not true.

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9.

Vending machine number for Autobar, serial number starts from

Correct Answer
8 1

Explanation
The vending machine number for Autobar has a serial number that starts with "8 1".

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10.

Scanomat coffee machines are handled by

Correct Answer
Autobar
11.

When an OPEN LINKED WON is raised we have to assign the won manually if the email notification tab does not come up on VERISAE
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
When an open linked work order is raised, it means that a work order has been created but not yet assigned to anyone. In such cases, if the email notification tab does not appear on VERISAE, it indicates that the system is not automatically assigning the work order. Therefore, the correct answer is true, as in this scenario, the work order needs to be manually assigned.

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12.

Store calls to log a WON for the customer entrance door is stuck open, cannot secure the site tonight. Log the call. No chase up required
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
The given statement is "Store calls to log a WON for the customer entrance door is stuck open, cannot secure the site tonight. Log the call. No chase up required." The statement implies that the store should log a Work Order Number (WON) for the issue of the customer entrance door being stuck open, indicating that it cannot secure the site tonight. However, it also states that no chase up is required, which contradicts the purpose of logging a WON. Therefore, the correct answer is False.

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13.

Potential CODE 10 has to be called through the L2 team
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
The statement suggests that "Potential CODE 10" should be called through the L2 team, but the correct answer is False. This means that the statement is incorrect and "Potential CODE 10" does not need to be called through the L2 team.

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14.

A tile rose in the warehouse, we log the call for floor repair and select the status NOT WORKING
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
The statement is false because when a tile rose in the warehouse, we would log the call for floor repair and select the status as "WORKING" rather than "NOT WORKING". This is because the tile rose indicates that there is a problem with the floor, so it would be considered as not working and in need of repair.

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15.

Light not working in the lift, category - Electrcial > Sub category: Lighting general
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
The statement "Light not working in the lift" implies that there is a problem with the lighting system in the elevator. The question asks whether this issue falls under the category of "Electrical" and the subcategory of "Lighting general." The correct answer is "False" because a malfunctioning light in a lift would typically fall under the category of "Electrical" but not specifically under the subcategory of "Lighting general."

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Maintenance - Week 2

1 of the main questions to be asked before logging calls for no power & no lights on the pumps

CCTV is fully PAYG with ADT and Grattes acting as second line support to our teams

Warranty for Gratte or Case would be 2 years from installation

Paste the link that has to be used for all ROI/NI calls http://blrb279.in.tesco.org:8080/examples/main.html/

Any errors made on M2 calls will lead to compliance zero call

Break in or robbery not effecting trade (Includes out of Hours) is a cat 2

Door Handle is broken in the Travel bureau is broken, maintenance does not log calls

15% or more of the stores refrigeration down – these will be put on a tracker by IMS and sent out each day by the customer liaison team is a CAT 1

Vending machine number for Autobar, serial number starts from

Scanomat coffee machines are handled by

When an OPEN LINKED WON is raised we have to assign the won manually if the email notification tab does not come up on VERISAE

Store calls to log a WON for the customer entrance door is stuck open, cannot secure the site tonight. Log the call. No chase up required

Potential CODE 10 has to be called through the L2 team

A tile rose in the warehouse, we log the call for floor repair and select the status NOT WORKING

Light not working in the lift, category - Electrcial > Sub category: Lighting general