Quiz: Jetblue Airport Operations

31 Questions

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Quiz: Jetblue Airport Operations

This quiz is suitable for both ones who are willing to join the JetBlue Airways Corporation and the ones who are already there as trainees in airport operations. It will simply test your knowledge of their work values and the job.


Questions and Answers
  • 1. 
    When you smile, make eye contact and use a customers name when possible you are being...
    • A. 

      Blue Always

    • B. 

      Engaging

    • C. 

      Thankful

    • D. 

      Personal

    • E. 

      The Answer

  • 2. 
    Wheelchair - Customer Immobile:
    • A. 

      WCBB

    • B. 

      WCHC

    • C. 

      WCHS

    • D. 

      WCHR

  • 3. 
    You can check the status of the Customers for the specified flight by viewing the ______
    • A. 

      PNR

    • B. 

      ASR

    • C. 

      Flight Itinerary

    • D. 

      VCR

  • 4. 
    Zulu, Alpha, Charlie, Golf, Lima
    • A. 

      ZACGL

    • B. 

      ZCAGL

    • C. 

      ZAAGL

  • 5. 
    Vieux Fort, St. Lucia, LC:
    • A. 

      SXM

    • B. 

      ORD

    • C. 

      HPN

    • D. 

      RDU

    • E. 

      SLC

    • F. 

      UVF

  • 6. 
    This status change occurs when the gate agent scans the Customers boarding pass. The Customer is on board the A/C.
    • A. 

      OK

    • B. 

      CKIN

    • C. 

      LFTD

  • 7. 
    What are the exit seats on the A320 that are non-reclining?
    • A. 

      8A9A - 8F9F

    • B. 

      Row 9 and Row 10

    • C. 

      9A10A - 9F10F

    • D. 

      Row 11

  • 8. 
    What are Jet Blue's Values or basic principles?
    • A. 

      Saftey, Engaging, Integrity, Fun, and Passion.

    • B. 

      Be in Blue always, Be engaging, Be the answer, Be thankful to the Customer.

    • C. 

      Safety, Caring, Integrity, Fun, and Passion.

  • 9. 
    Up to how many pounds can the E190 store in the overhead bin?
    • A. 

      84

    • B. 

      65

    • C. 

      80

    • D. 

      60

  • 10. 
    The A320 has 1 exit row.
    • A. 

      TRUE

    • B. 

      FALSE

  • 11. 
    The JetBlue city for SWF is:
    • A. 

      San Francisco. Ca

    • B. 

      Seattle, WA

    • C. 

      Newburgh, NY

    • D. 

      Sacremento, CA

  • 12. 
    MAAS, CHLD, DEAF are all:
    • A. 

      SRR codes

    • B. 

      SRS codes

    • C. 

      Service Request Codes

    • D. 

      Special Service Request

  • 13. 
    The Contract of Carriage can be found in:
    • A. 

      JB Docs

    • B. 

      Google

    • C. 

      Jet Blue University

  • 14. 
    Richmond, VA:
    • A. 

      ROC

    • B. 

      PWM

    • C. 

      RIC

    • D. 

      BUF

  • 15. 
    PNR:
    • A. 

      Passenger Number Record

    • B. 

      Passenger Number Reservation

    • C. 

      Passenger Name Record

  • 16. 
    PDX:
    • A. 

      Ponce, PR

    • B. 

      Punta Cana, DO

    • C. 

      Portland. OR

    • D. 

      Pittsburgh, PA

  • 17. 
    My shift starts at 1:30 pm. Translate the time.
  • 18. 
    How many wheelchairs can be stowed onboard the A320?
    • A. 

      1

    • B. 

      2

  • 19. 
    Looking at the image below, answer the question: Is this a connecting flight?
    • A. 

      Yes

    • B. 

      No

  • 20. 
    How many JetBlue cities are there in New York?
    • A. 

      4

    • B. 

      6

    • C. 

      7

    • D. 

      8

  • 21. 
    Looking at the image below and answer the following question: Did this customer check-in at the gate?
    • A. 

      Yes

    • B. 

      No

  • 22. 
    A Google-type of tool that can provide you with quick answers to simple questions:
    • A. 

      Hello Jet Blue

    • B. 

      JBDOCS

    • C. 

      AskBlue

    • D. 

      Jet Blue University

  • 23. 
    If a customer is immobile, usually we transfer the patient onboard the aircraft using the ___.
    • A. 

      BSP

    • B. 

      Transfer board

    • C. 

      Assisted Care Team

    • D. 

      Customer Transfer Kit

  • 24. 
    How many jumpseats are available on the A320?
    • A. 

      6

    • B. 

      3

    • C. 

      2

  • 25. 
    How many bathrooms are available on the E190?
    • A. 

      3

    • B. 

      1

    • C. 

      2

  • 26. 
    Bridgetown, BB:
    • A. 

      BOS

    • B. 

      PBI

    • C. 

      BGI

    • D. 

      BUR

  • 27. 
    A mother and son approach the counter to buy a ticket. He is 7 years old and will be traveling by himself from MCO to JFK. What codes will be used?
    • A. 

      WCHR, CHLD

    • B. 

      CHLD, MAAS

    • C. 

      MAAS, UNMR

    • D. 

      CHlD, LANG

  • 28. 
    CTRL + E?
    • A. 

      Create new res

    • B. 

      End page

    • C. 

      End Transaction

  • 29. 
    Check all that applies.These cities are international blue cities.
    • A. 

      SAN

    • B. 

      BGI

    • C. 

      BDA

    • D. 

      BOS

    • E. 

      PUJ

    • F. 

      SDQ

    • G. 

      KIN

    • H. 

      LAX

    • I. 

      AUA

  • 30. 
    AUA
    • A. 

      Austin, Tex

    • B. 

      Aruba

    • C. 

      Aquidilla

  • 31. 
    Mike, is a PAX who is 14 years old, speaks and understands English perfectly and has no disabling conditions. Should he be able to sit in seat 11Aon an A32?
    • A. 

      YES

    • B. 

      NO