Quiz: Jetblue Airport Operations
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- 1.When you smile, make eye contact and use a customers name when possible you are being...
- A.
Blue Always
- B.
Engaging
- C.
Thankful
- D.
Personal
- E.
The Answer
- 2.Wheelchair - Customer Immobile:
- A.
WCBB
- B.
WCHC
- C.
WCHS
- D.
WCHR
- 3.You can check the status of the Customers for the specified flight by viewing the ______
- A.
PNR
- B.
ASR
- C.
Flight Itinerary
- D.
VCR
- 4.Zulu, Alpha, Charlie, Golf, Lima
- A.
ZACGL
- B.
ZCAGL
- C.
ZAAGL
- 5.Vieux Fort, St. Lucia, LC:
- A.
SXM
- B.
ORD
- C.
HPN
- D.
RDU
- E.
SLC
- F.
UVF
- 6.This status change occurs when the gate agent scans the Customers boarding pass. The Customer is on board the A/C.
- A.
OK
- B.
CKIN
- C.
LFTD
- 7.What are the exit seats on the A320 that are non-reclining?
- A.
8A9A - 8F9F
- B.
Row 9 and Row 10
- C.
9A10A - 9F10F
- D.
Row 11
- 8.What are Jet Blue's Values or basic principles?
- A.
Saftey, Engaging, Integrity, Fun, and Passion.
- B.
Be in Blue always, Be engaging, Be the answer, Be thankful to the Customer.
- C.
Safety, Caring, Integrity, Fun, and Passion.
- 9.Up to how many pounds can the E190 store in the overhead bin?
- A.
84
- B.
65
- C.
80
- D.
60
- 10.The A320 has 1 exit row.
- A.
TRUE
- B.
FALSE
- 11.The JetBlue city for SWF is:
- A.
San Francisco. Ca
- B.
Seattle, WA
- C.
Newburgh, NY
- D.
Sacremento, CA
- 12.MAAS, CHLD, DEAF are all:
- A.
SRR codes
- B.
SRS codes
- C.
Service Request Codes
- D.
Special Service Request
- 13.The Contract of Carriage can be found in:
- A.
JB Docs
- B.
Google
- C.
Jet Blue University
- 14.Richmond, VA:
- A.
ROC
- B.
PWM
- C.
RIC
- D.
BUF
- 15.PNR:
- A.
Passenger Number Record
- B.
Passenger Number Reservation
- C.
Passenger Name Record
- 16.PDX:
- A.
Ponce, PR
- B.
Punta Cana, DO
- C.
Portland. OR
- D.
Pittsburgh, PA
- 17.My shift starts at 1:30 pm. Translate the time.
- 18.How many wheelchairs can be stowed onboard the A320?
- A.
1
- B.
2
- 19.
![]()
Looking at the image below, answer the question: Is this a connecting flight?- A.
Yes
- B.
No
- 20.How many JetBlue cities are there in New York?
- A.
4
- B.
6
- C.
7
- D.
8
- 21.
![]()
Looking at the image below and answer the following question: Did this customer check-in at the gate?- A.
Yes
- B.
No
- 22.A Google-type of tool that can provide you with quick answers to simple questions:
- A.
Hello Jet Blue
- B.
JBDOCS
- C.
AskBlue
- D.
Jet Blue University
- 23.If a customer is immobile, usually we transfer the patient onboard the aircraft using the ___.
- A.
BSP
- B.
Transfer board
- C.
Assisted Care Team
- D.
Customer Transfer Kit
- 24.How many jumpseats are available on the A320?
- A.
6
- B.
3
- C.
2
- 25.How many bathrooms are available on the E190?
- A.
3
- B.
1
- C.
2
- 26.Bridgetown, BB:
- A.
BOS
- B.
PBI
- C.
BGI
- D.
BUR
- 27.A mother and son approach the counter to buy a ticket. He is 7 years old and will be traveling by himself from MCO to JFK. What codes will be used?
- A.
WCHR, CHLD
- B.
CHLD, MAAS
- C.
MAAS, UNMR
- D.
CHlD, LANG
- 28.CTRL + E?
- A.
Create new res
- B.
End page
- C.
End Transaction
- 29.Check all that applies.These cities are international blue cities.
- A.
SAN
- B.
BGI
- C.
BDA
- D.
BOS
- E.
PUJ
- F.
SDQ
- G.
KIN
- H.
LAX
- I.
AUA
- 30.AUA
- A.
Austin, Tex
- B.
Aruba
- C.
Aquidilla
- 31.Mike, is a PAX who is 14 years old, speaks and understands English perfectly and has no disabling conditions. Should he be able to sit in seat 11Aon an A32?
- A.
YES
- B.
NO
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