IT Essentials Revision Quiz

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| By Harryhenderson
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Harryhenderson
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Quizzes Created: 1 | Total Attempts: 351
| Attempts: 351
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  • 1/10 Questions

    What is RAM

    • Really aged mothers
    • Really angry midgets
    • Random access memory
    • Random accessed memory
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About This Quiz

A summary of all chapters in the IT essentials package

IT Essentials Quizzes & Trivia

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  • 2. 

    Keyboards are an output device?

    • True

    • False

    Correct Answer
    A. False
    Explanation
    Keyboards are not considered output devices because they are primarily used for inputting information into a computer system. While they do have some limited output capabilities, such as the ability to display status indicators or control certain functions, their main purpose is to allow users to type and enter data. Output devices, on the other hand, are used to display or transmit information from the computer to the user, such as monitors, printers, or speakers.

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  • 3. 

    Name three types of computer threats?

    • Trojan horse, AC Gordon, coca cola

    • Worm, virus, trojan horse

    • Virus, cold, headache

    Correct Answer
    A. Worm, virus, trojan horse
    Explanation
    The correct answer is "worm, virus, trojan horse." These three options are types of computer threats. A worm is a self-replicating program that spreads across networks, while a virus is a malicious code that infects files and can spread to other computers. A trojan horse is a program that appears harmless but actually contains malicious code that can damage a computer or steal information. The other options, AC Gordon and coca cola, are not types of computer threats. Similarly, cold and headache are not computer threats but rather common illnesses.

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  • 4. 

    What is a NIC

    • Network internal card

    • Network interface card

    • Network interimm card

    • Normal inkjet colour

    Correct Answer
    A. Network interface card
    Explanation
    A NIC, or network interface card, is a hardware component that allows a computer to connect to a network. It provides the physical connection between the computer and the network, enabling the computer to send and receive data over the network. The other options, such as "network internal card" and "network interimm card," do not accurately describe what a NIC is. "Normal inkjet colour" is unrelated to network technology.

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  • 5. 

    ROM is volitile memory

    • True

    • False

    Correct Answer
    A. False
    Explanation
    The given statement is incorrect. ROM (Read-Only Memory) is actually non-volatile memory, meaning that the data stored in ROM is not lost when the power is turned off. Unlike volatile memory, such as RAM, ROM retains its data even when the computer is shut down. Therefore, the correct answer is False.

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  • 6. 

    Native resolution is the resolution you should use in your native country for maximised picture quality?

    • True

    • False

    Correct Answer
    A. False
    Explanation
    The given statement is false. Native resolution refers to the actual number of pixels on a display, which is determined by the physical characteristics of the screen. It is not related to the country or geographical location. Using the native resolution of a display ensures the best picture quality, regardless of where it is being used.

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  • 7. 

    How many pins does an ESATA data cable have?

    • 100

    • 6

    • 7

    • 4

    Correct Answer
    A. 7
    Explanation
    An ESATA data cable has 7 pins.

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  • 8. 

    Which of these are input devices?

    • Scanner

    • Mouse

    • Monitor

    • Camera

    • Printer

    • Mouse mat

    • Keyboard

    Correct Answer(s)
    A. Scanner
    A. Mouse
    A. Camera
    A. Keyboard
    Explanation
    The given options include scanner, mouse, camera, and keyboard. All of these devices are considered input devices because they allow the user to input data or commands into a computer system. A scanner is used to convert physical documents or images into digital format, a mouse is used to control the cursor on the screen, a camera is used to capture images or videos, and a keyboard is used to input text or commands. Therefore, scanner, mouse, camera, and keyboard are all examples of input devices.

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  • 9. 

    A  ________ customer tends to not talk about the problem in hand?

    Correct Answer(s)
    talkative
    Explanation
    A talkative customer tends to talk a lot and share their thoughts and opinions freely. Therefore, a non-talkative customer would be the opposite, someone who tends to not talk about the problem in hand. This could be due to various reasons such as shyness, introversion, or simply not feeling comfortable discussing their issues openly.

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  • 10. 

    What should you do with an angry customer?

    • Tell him to do one

    • Sypathise with them and offer to help in anyway you can

    • Apologise for the time wait

    • Tell the duty TDC

    • Cry

    • Do not ask them to repeat themselves

    Correct Answer(s)
    A. Sypathise with them and offer to help in anyway you can
    A. Apologise for the time wait
    A. Do not ask them to repeat themselves
    Explanation
    When dealing with an angry customer, it is important to sympathize with them and offer assistance in any way possible. This shows that you understand their frustration and are willing to help resolve their issue. Additionally, apologizing for any wait time acknowledges their inconvenience and demonstrates empathy. It is crucial not to ask them to repeat themselves as it can further escalate their anger. Overall, the suggested actions aim to address the customer's concerns and provide a positive customer service experience.

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Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Mar 19, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Oct 29, 2010
    Quiz Created by
    Harryhenderson
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