IT Essentials Quiz Questions

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    What type of power connector is connected to a CD-ROM

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  • 2. 

    Which open source operating system is available on multiple hardware platforms?    ........

    Explanation
    Linux is an open source operating system that is available on multiple hardware platforms. It is designed to be flexible and adaptable, allowing it to run on a wide range of devices including desktop computers, servers, mobile devices, and embedded systems. Unix, on the other hand, is not open source and is typically only available on specific hardware platforms. Therefore, Linux is the correct answer to the question.

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  • 3. 

    Which key or key sequence will enable a user to start windows xp in safe mode    ........

    Explanation
    Pressing the F8 key or key sequence during the startup process allows a user to access the advanced boot options menu in Windows XP. From this menu, the user can select the "Safe Mode" option to start Windows XP in a limited state with only essential system files and drivers loaded. Safe Mode is useful for troubleshooting and resolving issues that may be caused by incompatible or faulty software or drivers.

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  • 4. 

    The internet si an example of which type of network

    Explanation
    The internet is an example of a wide area network (WAN) because it connects computers and networks across large geographical distances, allowing for communication and data sharing on a global scale. Additionally, the internet can also be considered a wireless area network (WLAN) since it enables wireless connectivity through technologies like Wi-Fi, allowing devices to connect to the internet without the need for physical cables.

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  • 5. 

    Which type of video connector has a 24-pin or 29-pin female connector and provides compressed digital output to monitor.

    Explanation
    DVI (Digital Visual Interface) is a type of video connector that has a 24-pin or 29-pin female connector. It provides compressed digital output to a monitor. DVI cables are commonly used to connect computers or other devices to monitors or display screens. They transmit high-quality digital video signals, making them ideal for displaying high-definition content.

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  • 6. 

    What technology do dot-matrix printers use    .......

    Explanation
    Dot-matrix printers use impact technology. This means that they have a print head with a series of pins that strike an ink-soaked ribbon against the paper, creating characters and images. The impact of the pins on the ribbon transfers the ink onto the paper, resulting in the printed output. This technology allows for multiple copies to be created simultaneously, making dot-matrix printers useful for tasks such as printing receipts or invoices.

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  • 7. 

    What is a sudden and dramatic increase on voltage, which is usually caused by lighting

    Explanation
    A sudden and dramatic increase in voltage, usually caused by lightning, is referred to as a spike.

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  • 8. 

    Which type of memory transfers data twice as fast as SDRAM and increases performance by transferring data twice as fast

    Explanation
    DDR-SDRAM, also known as double data rate - synchronous dynamic random access memory, is the correct answer because it transfers data twice as fast as SDRAM. This type of memory increases performance by transferring data at both the rising and falling edges of the clock signal, effectively doubling the data transfer rate compared to traditional SDRAM.

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  • 9. 

    What prevents the motherboard from coming into contact with the bottom of the case? ........

    Explanation
    Standoffs are small metal or plastic pegs that are screwed into the case, creating a gap between the motherboard and the bottom of the case. This prevents the motherboard from directly touching the case, which could cause a short circuit or damage to the components. By using standoffs, the motherboard is securely mounted and protected, allowing proper airflow and preventing any potential electrical issues.

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  • 10. 

    What type of printer melts ink and sprays it through a nozzle onto a drum to transfer an image onto paper.

    Explanation
    Solid ink printers use solid ink sticks that are melted and sprayed through a nozzle onto a drum to transfer an image onto paper. The solid ink sticks are made of wax-like materials that are heated to a liquid state and then sprayed onto the drum. As the drum rotates, the ink is transferred onto the paper, creating a high-quality image. Solid ink printers are known for their vibrant colors and are commonly used in professional printing applications.

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  • 11. 

    What phase of the laser printing process includes applying toner to the latent image.

    Explanation
    The phase of the laser printing process that includes applying toner to the latent image is called developing. During this phase, the latent image, which is formed by the laser on the photosensitive drum, is made visible by attracting toner particles to it. The toner particles are then transferred to the paper to create the final printed image.

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  • 12. 

    What is the last step of troubleshooting process

    Explanation
    The last step of the troubleshooting process is to close with the customer. This involves confirming that the issue has been resolved to the customer's satisfaction, ensuring that they have no further questions or concerns, and thanking them for their time and patience. It is important to close the troubleshooting process with the customer to provide a positive customer experience and ensure that they are satisfied with the resolution.

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  • 13. 

    What cable is common choice to use on ethernet networks

    Explanation
    UTP (Unshielded Twisted Pair) is a common choice for Ethernet networks. It is a type of cable that consists of four pairs of wires, with each pair twisted together to reduce interference and crosstalk. UTP cables are widely used because they are cost-effective, easy to install, and provide good performance for most networking applications. They are commonly used for Ethernet connections, providing reliable and high-speed data transmission.

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  • 14. 

    How can the command line be accessed in windows xp?

    • Start>run>prompt

    • Start>run>terminal

    • Start>run>cmd

    • Start>all programs>accessories>terminal

    • Start>control panel>prompt

    Correct Answer
    A. Start>run>cmd
    Explanation
    The correct answer is "start>run>cmd". In Windows XP, the command line can be accessed by clicking on the "Start" button, then selecting "Run" from the menu. In the "Run" dialog box, typing "cmd" and pressing enter will open the command line interface.

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  • 15. 

    What should be done before upgrading from windows 2000 to windows XP

    • Download a legitimate XP aunthentication key

    • Back up all the data files

    • Detach all peripheral devices

    • Update all device drivers.

    Correct Answer
    A. Back up all the data files
    Explanation
    Before upgrading from Windows 2000 to Windows XP, it is important to back up all the data files. This is necessary to ensure that no data is lost during the upgrade process. Backing up the data files will provide a safety net in case anything goes wrong during the upgrade or if any files are accidentally deleted. It is always recommended to create a backup of important data before making any major changes to the operating system.

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  • 16. 

    What type security threat installs to computer without the user's knowledge and then monitors all computer activity.

    Correct Answer
    spyware.
    Explanation
    Spyware is a type of security threat that installs onto a computer without the user's knowledge and then monitors all computer activity. It is designed to collect sensitive information, such as passwords, credit card details, and browsing habits, and send it to a third party without the user's consent. This can lead to identity theft, privacy invasion, and other malicious activities. Spyware often disguises itself as legitimate software or hides within other programs, making it difficult for users to detect and remove it.

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  • 17. 

    What class of fire extinguisher is used on electrical fires

    Correct Answer
    type c
    Explanation
    Type C fire extinguishers are specifically designed to extinguish electrical fires. These fires involve energized electrical equipment such as wiring, circuit breakers, and electrical outlets. Type C extinguishers use non-conductive agents like CO2 or dry chemical powder to smother the fire and cut off its oxygen supply. The non-conductive agents prevent the extinguisher from conducting electricity, ensuring the safety of the user. Therefore, type C fire extinguishers are the appropriate choice for tackling electrical fires.

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  • 18. 

    A newr type of PC Card is called the ............

    Correct Answer
    Expresscard
    Explanation
    The correct answer is Expresscard. Expresscard is a type of PC Card that was introduced as a successor to the older PCMCIA cards. It is a hardware interface that allows for the expansion of a computer's capabilities, such as adding additional ports or devices. The Expresscard is smaller in size compared to the older PCMCIA cards and offers faster data transfer speeds. It is commonly used in laptops and provides a convenient way to add functionality to a computer system.

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  • 19. 

    What peripheral is used to convert paper documents into electronic files

    • Scanner

    • Digital Printer

    • Projector

    • Printer

    Correct Answer
    A. Scanner
    Explanation
    A scanner is a peripheral device that is used to convert paper documents into electronic files. It works by scanning the physical document and creating a digital image or text file that can be saved and manipulated on a computer. Scanners are commonly used in offices and homes for tasks such as scanning documents, photos, or receipts, and they offer the convenience of easily converting physical documents into digital format for storage, sharing, or editing purposes.

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  • 20. 

    What helps maintain even contact and heat distribution between CPU and heat sink?

    • Silicon paste

    • Thermal Compund

    • Glue

    • Graphite Paste

    Correct Answer
    A. Thermal Compund
    Explanation
    Thermal compound helps maintain even contact and heat distribution between the CPU and heat sink. It is a substance that is applied between the CPU and heat sink to fill in any microscopic gaps and imperfections, ensuring maximum heat transfer. It has high thermal conductivity properties, allowing heat to efficiently transfer from the CPU to the heat sink, preventing overheating and ensuring optimal performance of the CPU.

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  • 21. 

    What type of power connector is connected to an ATX motherboard  ..........

    Correct Answer
    20-pin connector
    Explanation
    The correct answer is a 20-pin connector. This type of power connector is commonly used to connect an ATX motherboard. It provides power to the motherboard, allowing it to function properly. The 20-pin connector is designed to fit securely into the corresponding power socket on the motherboard, ensuring a reliable connection. It is an essential component for powering the various components and peripherals connected to the motherboard.

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  • 22. 

    What registry file contains information about hardware and software in the computer system?

    • HKEY_CLASSES_ROOT

    • HKEY_USERS

    • HKEY_LOCAL_MACHINE

    • HKEY_CURRENT_USER

    Correct Answer
    A. HKEY_LOCAL_MACHINE
    Explanation
    The HKEY_LOCAL_MACHINE registry file contains information about both hardware and software in the computer system. It is a hierarchical database that stores configuration settings and options for the operating system, device drivers, and applications. This registry file is specific to the local machine and contains information that is accessible to all users on the computer. It is an essential component of the Windows operating system and is used for system configuration and troubleshooting purposes.

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  • 23. 

    What is the common cause of error message 'invalid system disk'

    • The delete key was pressed during the system boot.

    • The BIOS has been changed to boot from the hard drive first.

    • There is a nonbootable floppy disk or CD in the drive.

    • There is no floppy disk CD in the drive.

    Correct Answer
    A. There is a nonbootable floppy disk or CD in the drive.
    Explanation
    The common cause of the error message "invalid system disk" is having a nonbootable floppy disk or CD in the drive. This means that the computer is trying to boot from a disk that does not contain the necessary system files to start up the operating system. To resolve this issue, the nonbootable disk or CD should be removed from the drive, allowing the computer to boot from the correct system disk.

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  • 24. 

    When installing a CPU in a ZIF socket, how should the pins be aligned up to avoid damage.?

    • Pin 1 is always aligned with the corner opposite the base of the lever.

    • Pin 1 on the CPU is aligned with pin 1 on the ZIF socket

    • Pin 1 is aligned with the corner closest the memory

    • The removed corner of the CPU is always aligned with the corner opposite pin 1

    Correct Answer
    A. Pin 1 on the CPU is aligned with pin 1 on the ZIF socket
    Explanation
    When installing a CPU in a ZIF socket, the pins should be aligned in such a way that pin 1 on the CPU is aligned with pin 1 on the ZIF socket. This ensures that the CPU is inserted correctly and prevents any damage that could occur if the pins were not properly aligned. Aligning pin 1 on both the CPU and the ZIF socket ensures that the electrical connections are made correctly and the CPU functions properly within the system.

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  • 25. 

    What software presentation displays advertising on your computer

    Correct Answer
    Adware.
    Explanation
    Adware is a type of software that displays advertising on a user's computer. It is designed to generate revenue for the developer by delivering advertisements to the user's device. Adware can be installed unknowingly along with other software or through deceptive methods. It often displays pop-up ads, redirects web browsers to advertising websites, or inserts unwanted advertisements into web pages. Adware can be intrusive and disruptive to the user's browsing experience, and it is important to have proper security measures in place to prevent its installation.

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  • 26. 

    What laptop device is hotswappable

    • Display

    • Internal hard drive

    • Pc card

    • RAM

    Correct Answer
    A. Pc card
    Explanation
    A PC card, also known as a PCMCIA card, is a type of device that can be easily inserted and removed from a laptop without needing to power off or restart the device. This feature is known as hot-swapping. Therefore, the correct answer is "PC card" as it is the only option in the given list that is hot-swappable.

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  • 27. 

    How is the speed of a laser printer measured.

    • Pages per week

    • Pixels per second

    • Dots per minute

    • Pages per millenium

    • Pages per minute

    Correct Answer
    A. Pages per minute
    Explanation
    The speed of a laser printer is measured in pages per minute. This refers to the number of pages that can be printed in one minute. It is a common metric used to determine the efficiency and productivity of a printer. The higher the number of pages per minute, the faster the printer can produce documents.

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  • 28. 

    What is the maxumim data speed of high-speed USB 2.0

    • 1.5 Mbps

    • 480 Mbps

    • 840 Mbps

    • 380 Mbps

    • 12 Mbps

    Correct Answer
    A. 480 Mbps
    Explanation
    The maximum data speed of high-speed USB 2.0 is 480 Mbps. This is the correct answer because USB 2.0 is capable of transferring data at a maximum speed of 480 Mbps, which is significantly faster than the other options listed. Mbps stands for megabits per second, indicating the amount of data that can be transferred in one second.

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  • 29. 

    How many universal serial bus (USB) devices can be connected to a USB port.

    • 256

    • 128

    • 127

    • 64

    Correct Answer
    A. 127
    Explanation
    A USB port can support up to 127 USB devices. This is because USB uses a 7-bit addressing scheme, allowing for a maximum of 127 unique addresses. Each USB device connected to the port is assigned a unique address, and the port can communicate with all of them simultaneously. Therefore, the correct answer is 127.

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  • 30. 

    How many firewire devices can a single firewire port support?

    • 12

    • 32

    • 63

    • 127

    Correct Answer
    A. 63
    Explanation
    A single firewire port can support up to 63 firewire devices. Firewire is a high-speed data transfer technology commonly used for connecting devices such as external hard drives, cameras, and audio interfaces to a computer. Each firewire device requires a certain amount of bandwidth, and the total bandwidth of a firewire port is limited. Therefore, there is a maximum limit of 63 devices that can be connected to a single firewire port to ensure optimal performance and data transfer speeds.

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  • 31. 

    What is a good rule for a call centre technician to follow.

    • Focus on how to repair the problem while the customer is speaking

    • Be proactive by avoiding speaking with upset or angry customers

    • Go with you first impression of the customer, and use Netiquette

    • Consider each new call a fresh start.

    Correct Answer
    A. Consider each new call a fresh start.
    Explanation
    Considering each new call as a fresh start is a good rule for a call centre technician to follow because it allows them to approach each customer interaction with an open mind and without any preconceived notions. This mindset helps the technician to provide unbiased and effective support to the customer, irrespective of any previous negative experiences. It promotes a positive customer experience and ensures that each call is treated as an opportunity to resolve the customer's issue efficiently and professionally.

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  • 32. 

    What is a form of attack that prevents users from acccessing normal services, such as e-mail or web server.

    • Trojan

    • Ping of death

    • Distributed denial of service

    • Denial of service

    Correct Answer
    A. Denial of service
    Explanation
    A denial of service attack is a form of attack that prevents users from accessing normal services, such as e-mail or web servers. In this type of attack, the attacker overwhelms the target system with a flood of requests or traffic, causing the system to become overloaded and unable to respond to legitimate users. This effectively denies access to the intended users and disrupts the normal functioning of the targeted service.

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  • 33. 

    Which two skills are the most important for a successful computer technician to possess.

    • Comunication

    • Computer repair

    • Task maintenance

    • Work escalation

    • Computer prioritization

    Correct Answer(s)
    A. Comunication
    A. Computer repair
    Explanation
    A successful computer technician needs to possess strong communication skills in order to effectively communicate with clients and colleagues, understand their needs, and provide clear instructions. Additionally, computer repair skills are crucial as they enable the technician to diagnose and fix hardware and software issues, ensuring that the computers are functioning optimally.

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  • 34. 

    Which two options should be performed to secure access to network.

    • Change the default administrator password for all access point

    • Use the default SSID values for the access points.

    • Install a security appliance to stop all wireless traffic.

    • Enable the broadcasting of the SSID for only one access point

    • Use MAC filtering

    Correct Answer(s)
    A. Change the default administrator password for all access point
    A. Use MAC filtering
    Explanation
    Changing the default administrator password for all access points is important for securing access to the network because leaving the default password makes it easier for unauthorized individuals to gain access to the network. By changing the password, it adds an extra layer of security and reduces the risk of unauthorized access. Additionally, using MAC filtering is another effective measure to secure access to the network. MAC filtering allows only specific devices with pre-approved MAC addresses to connect to the network, further enhancing security and preventing unauthorized devices from accessing the network.

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  • 35. 

    Which of the following tasks are performed during preventive maintenance?

    • Check and secure loose cables

    • Update drivers.

    • Update the RAM

    • Reinstall the operating system

    • Clean mwhatouse and keyboard

    Correct Answer(s)
    A. Update drivers.
    A. Update the RAM
    A. Clean mwhatouse and keyboard
    Explanation
    During preventive maintenance, several tasks are performed to ensure the proper functioning and longevity of the system. Checking and securing loose cables helps to maintain a stable connection and prevent any disruptions. Updating drivers is necessary to keep the system up to date and ensure compatibility with new software. Updating the RAM can improve system performance and address any memory-related issues. Cleaning the mouse and keyboard removes dust and debris, preventing any damage or malfunction. Reinstalling the operating system is not typically performed during preventive maintenance as it is a more extensive task usually done to address specific issues or upgrade the system.

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  • Current Version
  • May 10, 2024
    Quiz Edited by
    ProProfs Editorial Team
  • Nov 16, 2009
    Quiz Created by
    Paul.s
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