Vivint Internet Basic Training! Trivia Quiz
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Vivint Internet offers 100 Mbps in El Paso?
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True
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False
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Vivint Internet Basic Training! Trivia Quiz assesses knowledge on Vivint's internet services, focusing on technical specifications, customer service protocols, and operational guidelines. It is essential for employees in tech and customer support roles.
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- 2.
What is the phone number that you use to call in and onboard a customer? (Format example: 555-555-5555)
Explanation
The given phone number, 855-898-8692, is the number that is used to call in and onboard a customer.Rate this question:
- 3.
Vivint offers a 3-day trial.
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True
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False
Correct Answer
A. FalseExplanation
It is not a trial. It is a 3 day right of recision. Do not pitch trial.Rate this question:
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- 4.
Vivint internet requires Line of Sight.
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True
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False
Correct Answer
A. TrueExplanation
Vivint internet requires Line of Sight. This means that in order to receive a stable internet connection from Vivint, there should be a clear and unobstructed line of sight between the user's location and the wireless transmission tower. This is because Vivint uses wireless technology to provide internet services, and any physical obstacles such as buildings, trees, or mountains can interfere with the signal. Therefore, it is important for users to ensure that there is a direct line of sight between their location and the transmission tower to ensure optimal internet connectivity.Rate this question:
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- 5.
Vivint guarantees 50 mbps.
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True
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False
Correct Answer
A. FalseExplanation
The statement "Vivint guarantees 50 mbps" is false. This means that Vivint does not guarantee a speed of 50 mbps.Rate this question:
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- 6.
A customer can change their package at any time by calling customer care.
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True
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False
Correct Answer
A. FalseExplanation
Customers cannot change their package at any time by calling customer care. This statement is false because changing a package usually involves a contract or agreement, and it may not be possible to make changes outside of specific timeframes or conditions. Customers may need to wait until their current contract expires or fulfill certain requirements before they can change their package.Rate this question:
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- 7.
How much does it cost to cancel Vivint Internet if I no longer need the service and I have 10 months left?
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No charge
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$25
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$50
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$60
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$70
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$80
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$90
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$100
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$150
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$200
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$240
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Total months left on contract multiplied by my monthly rate
Correct Answer
A. $100Explanation
If you have 10 months left on your contract and you want to cancel Vivint Internet, the cost to cancel would be $100. This is calculated by multiplying the total months left on the contract (10) by your monthly rate.Rate this question:
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- 8.
How much does a 50 mbps package cost with router?
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$34.99
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$39.99
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$44.99
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$49.99
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$54.99
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$59.99
Correct Answer
A. $59.99Explanation
Based on the given options, the cost of a 50 mbps package with a router is $59.99.Rate this question:
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- 9.
With vivint's current promotional price, what is the best deal that I can get on a 50 mbps?
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$34.99 for your first 6 months
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$34.99 for your first year
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$34.99 for life
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$39.99 for your first six months
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$39.99 for your first year
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39.99 for life
Correct Answer
A. $34.99 for your first 6 monthsExplanation
The best deal that can be obtained for a 50 mbps with vivint's current promotional price is $34.99 for the first 6 months.Rate this question:
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- 10.
If a customer wants the cheapest monthly payment, you should set them up on a $34.99 promo and then tell them to lower their package to 25 Mbps after their first six months.
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True
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False
Correct Answer
A. FalseExplanation
This statement is false because if a customer wants the cheapest monthly payment, setting them up on a $34.99 promo and then telling them to lower their package to 25 Mbps after six months may not necessarily result in the cheapest payment. There could be other packages or promotions available that offer a lower monthly payment right from the start.Rate this question:
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- 11.
Vivint Voice includes free calls to Mexico.
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True
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False
Correct Answer
A. FalseExplanation
False. The statement is incorrect because Vivint Voice does not include free calls to Mexico.Rate this question:
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- 12.
How much storage space does a customer get to use on their Space Monkey?
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100 GB
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250 GB
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500 GB
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750GB
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1 TB
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2 TB
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4 TB
Correct Answer
A. 1 TBExplanation
A customer gets 1 TB of storage space to use on their Space Monkey.Rate this question:
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- 13.
What is the upfront commission on a 50 Mbps package with the first month collected?
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$50
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$75
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$100
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$130
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$150
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$175
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$200
Correct Answer
A. $150Explanation
The upfront commission on a 50 Mbps package with the first month collected is $150.Rate this question:
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- 14.
What is the upfront commission on a 50 Mbps package with the first month waived?
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$50
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$75
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$100
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$130
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$150
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$175
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$200
Correct Answer
A. $100Explanation
The upfront commission on a 50 Mbps package with the first month waived is $100.Rate this question:
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- 15.
What is the upfront commission on a 25 Mbps package with the first month collected?
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$50
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$75
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$100
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$130
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$150
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$175
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$200
Correct Answer
A. $100Explanation
The upfront commission on a 25 Mbps package with the first month collected is $100.Rate this question:
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- 16.
What is the upfront commission on a 25 Mbps package with the first month waived?
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$50
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$75
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$100
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$130
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$150
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$175
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$200
Correct Answer
A. $50Explanation
The upfront commission on a 25 Mbps package with the first month waived is $50.Rate this question:
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- 17.
The third install on a hub is worth how many points towards your backend levels?
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1
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2
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3
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4
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5
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6
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7
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8
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9
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10
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11
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12
Correct Answer
A. 1Explanation
The third install on a hub is worth one point towards your backend levels.Rate this question:
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- 18.
The seventh install on a hub is worth how many points towards your backend levels?
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1
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2
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3
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4
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5
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6
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7
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8
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9
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10
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11
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12
Correct Answer
A. 3Explanation
The seventh install on a hub is worth 3 points towards your backend levels.Rate this question:
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- 19.
The eleventh install on a hub is worth how many points towards your backend levels?
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1
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2
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3
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4
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5
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6
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7
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8
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9
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10
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11
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12
Correct Answer
A. 5Explanation
The eleventh install on a hub is worth 5 points towards your backend levels.Rate this question:
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- 20.
The fifteenth install on a hub is worth how many points towards your backend levels?
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1
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2
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3
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4
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5
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6
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7
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8
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9
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10
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11
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12
Correct Answer
A. 5Explanation
The fifteenth install on a hub is worth 5 points towards your backend levels.Rate this question:
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- 21.
If I install the 3rd, 4th, and 5th customers on a hub, how many points did I earn?
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1
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2
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3
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4
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5
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6
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7
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8
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9
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10
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11
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12
Correct Answer
A. 5Explanation
If the 3rd, 4th, and 5th customers are installed on a hub, then a total of 3 customers are installed. Each customer installation earns 1 point, so installing the 3rd, 4th, and 5th customers will earn a total of 3 points.Rate this question:
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- 22.
Vivint Voice can be added for
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$4.99 a month
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$5 a month
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9.99 a month
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$10 a month
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$14 a month
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$14.99 a month
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$15 a month
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$19 a month
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19.99 a month
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$20 a month
Correct Answer
A. $19 a monthExplanation
Vivint Voice can be added for $19 a month.Rate this question:
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- 23.
If the customer had a Vivint security system before you arrived, they can still get the Security Bundle discount.
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True
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False
Correct Answer
A. FalseExplanation
The statement suggests that if a customer already had a Vivint security system before the arrival of the person, they can still avail the Security Bundle discount. However, the correct answer is False, indicating that this statement is incorrect. This means that even if the customer had a Vivint security system before, they cannot get the Security Bundle discount.Rate this question:
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- 24.
A customer that qualifies for the Security Bundle discount, gets how big of a discount off their internet bill?
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$5
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$7.50
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$10.00
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$12.50
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$15.00
Correct Answer
A. $10.00Explanation
A customer who qualifies for the Security Bundle discount receives a discount of $10.00 off their internet bill.Rate this question:
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- 25.
Space Monkey can be added for
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$5 a month
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$7.50 a month
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$10.00 a month
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$12.50 a month
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$15.00 a month
Correct Answer
A. $10.00 a monthExplanation
Space Monkey can be added for $10.00 a month.Rate this question:
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- 26.
If a rep maxes out the internet pay scale how much is each of his sales worth?
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$100
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$150
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$175
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$200
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$225
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$250
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$275
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$300
Correct Answer
A. $250Explanation
If a rep maxes out the internet pay scale, it means that they have reached the highest level of pay for their sales. Therefore, each of their sales is worth $250.Rate this question:
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- 27.
How many points do you need to make more than $150 an account?
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50
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75
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100
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125
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150
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175
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200
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250
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300
Correct Answer
A. 150Explanation
To make more than $150 in an account, you would need at least 150 points.Rate this question:
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Quiz Review Timeline (Updated): Mar 20, 2023 +
Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.
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Current Version
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Mar 20, 2023Quiz Edited by
ProProfs Editorial Team -
Jun 30, 2015Quiz Created by
Catherine Halcomb
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