Vivint Internet Basic Training! Trivia Quiz

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| By Catherine Halcomb
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Catherine Halcomb
Community Contributor
Quizzes Created: 1453 | Total Attempts: 5,796,832
Questions: 27 | Attempts: 50

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Vivint Internet Basic Training! Trivia Quiz - Quiz

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Questions and Answers
  • 1. 

    Vivint Internet offers 100 Mbps in El Paso?

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    The statement is false because Vivint Internet does not offer 100 Mbps in El Paso.

    Rate this question:

  • 2. 

    What is the phone number that you use to call in and onboard a customer? (Format example: 555-555-5555)

    Correct Answer
    855-898-8692
    Explanation
    The given phone number, 855-898-8692, is the number that is used to call in and onboard a customer.

    Rate this question:

  • 3. 

    Vivint offers a 3-day trial.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    It is not a trial. It is a 3 day right of recision. Do not pitch trial.

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  • 4. 

    Vivint internet requires Line of Sight.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    Vivint internet requires Line of Sight. This means that in order to receive a stable internet connection from Vivint, there should be a clear and unobstructed line of sight between the user's location and the wireless transmission tower. This is because Vivint uses wireless technology to provide internet services, and any physical obstacles such as buildings, trees, or mountains can interfere with the signal. Therefore, it is important for users to ensure that there is a direct line of sight between their location and the transmission tower to ensure optimal internet connectivity.

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  • 5. 

    Vivint guarantees 50 mbps.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    The statement "Vivint guarantees 50 mbps" is false. This means that Vivint does not guarantee a speed of 50 mbps.

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  • 6. 

    A customer can change their package at any time by calling customer care.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    Customers cannot change their package at any time by calling customer care. This statement is false because changing a package usually involves a contract or agreement, and it may not be possible to make changes outside of specific timeframes or conditions. Customers may need to wait until their current contract expires or fulfill certain requirements before they can change their package.

    Rate this question:

  • 7. 

    How much does it cost to cancel Vivint Internet if I no longer need the service and I have 10 months left?

    • A.

      No charge

    • B.

      $25

    • C.

      $50

    • D.

      $60

    • E.

      $70

    • F.

      $80

    • G.

      $90

    • H.

      $100

    • I.

      $150

    • J.

      $200

    • K.

      $240

    • L.

      Total months left on contract multiplied by my monthly rate

    Correct Answer
    H. $100
    Explanation
    If you have 10 months left on your contract and you want to cancel Vivint Internet, the cost to cancel would be $100. This is calculated by multiplying the total months left on the contract (10) by your monthly rate.

    Rate this question:

  • 8. 

    How much does a 50 mbps package cost with router?

    • A.

      $34.99

    • B.

      $39.99

    • C.

      $44.99

    • D.

      $49.99

    • E.

      $54.99

    • F.

      $59.99

    Correct Answer
    F. $59.99
    Explanation
    Based on the given options, the cost of a 50 mbps package with a router is $59.99.

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  • 9. 

    With vivint's current promotional price, what is the best deal that I can get on a 50 mbps?

    • A.

      $34.99 for your first 6 months

    • B.

      $34.99 for your first year

    • C.

      $34.99 for life

    • D.

      $39.99 for your first six months

    • E.

      $39.99 for your first year

    • F.

      39.99 for life

    Correct Answer
    A. $34.99 for your first 6 months
    Explanation
    The best deal that can be obtained for a 50 mbps with vivint's current promotional price is $34.99 for the first 6 months.

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  • 10. 

    If a customer wants the cheapest monthly payment, you should set them up on a $34.99 promo and then tell them to lower their package to 25 Mbps after their first six months.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    This statement is false because if a customer wants the cheapest monthly payment, setting them up on a $34.99 promo and then telling them to lower their package to 25 Mbps after six months may not necessarily result in the cheapest payment. There could be other packages or promotions available that offer a lower monthly payment right from the start.

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  • 11. 

    Vivint Voice includes free calls to Mexico.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    False. The statement is incorrect because Vivint Voice does not include free calls to Mexico.

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  • 12. 

    How much storage space does a customer get to use on their Space Monkey?

    • A.

      100 GB

    • B.

      250 GB

    • C.

      500 GB

    • D.

      750GB

    • E.

      1 TB

    • F.

      2 TB

    • G.

      4 TB

    Correct Answer
    E. 1 TB
    Explanation
    A customer gets 1 TB of storage space to use on their Space Monkey.

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  • 13. 

    What is the upfront commission on a 50 Mbps package with the first month collected?

    • A.

      $50

    • B.

      $75

    • C.

      $100

    • D.

      $130

    • E.

      $150

    • F.

      $175

    • G.

      $200

    Correct Answer
    E. $150
    Explanation
    The upfront commission on a 50 Mbps package with the first month collected is $150.

    Rate this question:

  • 14. 

    What is the upfront commission on a 50 Mbps package with the first month waived?

    • A.

      $50

    • B.

      $75

    • C.

      $100

    • D.

      $130

    • E.

      $150

    • F.

      $175

    • G.

      $200

    Correct Answer
    C. $100
    Explanation
    The upfront commission on a 50 Mbps package with the first month waived is $100.

    Rate this question:

  • 15. 

    What is the upfront commission on a 25 Mbps package with the first month collected?

    • A.

      $50

    • B.

      $75

    • C.

      $100

    • D.

      $130

    • E.

      $150

    • F.

      $175

    • G.

      $200

    Correct Answer
    C. $100
    Explanation
    The upfront commission on a 25 Mbps package with the first month collected is $100.

    Rate this question:

  • 16. 

    What is the upfront commission on a 25 Mbps package with the first month waived?

    • A.

      $50

    • B.

      $75

    • C.

      $100

    • D.

      $130

    • E.

      $150

    • F.

      $175

    • G.

      $200

    Correct Answer
    A. $50
    Explanation
    The upfront commission on a 25 Mbps package with the first month waived is $50.

    Rate this question:

  • 17. 

    The third install on a hub is worth how many points towards your backend levels?

    • A.

      1

    • B.

      2

    • C.

      3

    • D.

      4

    • E.

      5

    • F.

      6

    • G.

      7

    • H.

      8

    • I.

      9

    • J.

      10

    • K.

      11

    • L.

      12

    Correct Answer
    A. 1
    Explanation
    The third install on a hub is worth one point towards your backend levels.

    Rate this question:

  • 18. 

    The seventh install on a hub is worth how many points towards your backend levels?

    • A.

      1

    • B.

      2

    • C.

      3

    • D.

      4

    • E.

      5

    • F.

      6

    • G.

      7

    • H.

      8

    • I.

      9

    • J.

      10

    • K.

      11

    • L.

      12

    Correct Answer
    C. 3
    Explanation
    The seventh install on a hub is worth 3 points towards your backend levels.

    Rate this question:

  • 19. 

    The eleventh install on a hub is worth how many points towards your backend levels?

    • A.

      1

    • B.

      2

    • C.

      3

    • D.

      4

    • E.

      5

    • F.

      6

    • G.

      7

    • H.

      8

    • I.

      9

    • J.

      10

    • K.

      11

    • L.

      12

    Correct Answer
    E. 5
    Explanation
    The eleventh install on a hub is worth 5 points towards your backend levels.

    Rate this question:

  • 20. 

    The fifteenth install on a hub is worth how many points towards your backend levels?

    • A.

      1

    • B.

      2

    • C.

      3

    • D.

      4

    • E.

      5

    • F.

      6

    • G.

      7

    • H.

      8

    • I.

      9

    • J.

      10

    • K.

      11

    • L.

      12

    Correct Answer
    E. 5
    Explanation
    The fifteenth install on a hub is worth 5 points towards your backend levels.

    Rate this question:

  • 21. 

    If I install the 3rd, 4th, and 5th customers on a hub, how many points did I earn?

    • A.

      1

    • B.

      2

    • C.

      3

    • D.

      4

    • E.

      5

    • F.

      6

    • G.

      7

    • H.

      8

    • I.

      9

    • J.

      10

    • K.

      11

    • L.

      12

    Correct Answer
    E. 5
    Explanation
    If the 3rd, 4th, and 5th customers are installed on a hub, then a total of 3 customers are installed. Each customer installation earns 1 point, so installing the 3rd, 4th, and 5th customers will earn a total of 3 points.

    Rate this question:

  • 22. 

    Vivint Voice can be added for 

    • A.

      $4.99 a month

    • B.

      $5 a month

    • C.

      9.99 a month

    • D.

      $10 a month

    • E.

      $14 a month

    • F.

      $14.99 a month

    • G.

      $15 a month

    • H.

      $19 a month

    • I.

      19.99 a month

    • J.

      $20 a month

    Correct Answer
    H. $19 a month
    Explanation
    Vivint Voice can be added for $19 a month.

    Rate this question:

  • 23. 

    If the customer had a Vivint security system before you arrived, they can still get the Security Bundle discount.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    The statement suggests that if a customer already had a Vivint security system before the arrival of the person, they can still avail the Security Bundle discount. However, the correct answer is False, indicating that this statement is incorrect. This means that even if the customer had a Vivint security system before, they cannot get the Security Bundle discount.

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  • 24. 

    A customer that qualifies for the Security Bundle discount, gets how big of a discount off their internet bill?

    • A.

      $5

    • B.

      $7.50

    • C.

      $10.00

    • D.

      $12.50

    • E.

      $15.00

    Correct Answer
    C. $10.00
    Explanation
    A customer who qualifies for the Security Bundle discount receives a discount of $10.00 off their internet bill.

    Rate this question:

  • 25. 

    Space Monkey can be added for

    • A.

      $5 a month

    • B.

      $7.50 a month

    • C.

      $10.00 a month

    • D.

      $12.50 a month

    • E.

      $15.00 a month

    Correct Answer
    C. $10.00 a month
    Explanation
    Space Monkey can be added for $10.00 a month.

    Rate this question:

  • 26. 

    If a rep maxes out the internet pay scale how much is each of his sales worth?

    • A.

      $100

    • B.

      $150

    • C.

      $175

    • D.

      $200

    • E.

      $225

    • F.

      $250

    • G.

      $275

    • H.

      $300

    Correct Answer
    F. $250
    Explanation
    If a rep maxes out the internet pay scale, it means that they have reached the highest level of pay for their sales. Therefore, each of their sales is worth $250.

    Rate this question:

  • 27. 

    How many points do you need to make more than $150 an account?

    • A.

      50

    • B.

      75

    • C.

      100

    • D.

      125

    • E.

      150

    • F.

      175

    • G.

      200

    • H.

      250

    • I.

      300

    Correct Answer
    E. 150
    Explanation
    To make more than $150 in an account, you would need at least 150 points.

    Rate this question:

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