Ics_outbound Calling Campaign_ 2

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Quizzes Created: 7 | Total Attempts: 964
| Attempts: 63 | Questions: 20
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1. If a Laguna Woods customer signs up for the Laguna Senior Bundle. How much will they pay for the modem?

Explanation

If a Laguna Woods customer signs up for the Laguna Senior Bundle, they will receive the modem for free.

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About This Quiz
Ics_outbound Calling Campaign_ 2 - Quiz

This is a Training Assessment to ensure comprehension after the Outbound Calling Campaign Training.

2. What is the WCI bundled discount for customers with Broadband Phone Service?

Explanation

The WCI bundled discount for customers with Broadband Phone Service is $3.00.

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3. If a customer has unlimited long distance they will be able to place international calls for free.

Explanation

If a customer has unlimited long distance, it means they can make calls to any location within their country without incurring any additional charges. However, international calls are not included in this unlimited long distance plan and would still be subject to additional fees. Therefore, the statement that they can place international calls for free is incorrect.

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4. How much does Broadband Services charge for Basic Cable?

Explanation

The Broadband Services charges for Basic Cable are included with the HOA (Homeowners Association) fees. This means that residents who are part of the HOA do not have to pay any additional charges for Basic Cable as it is already included in their HOA fees.

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5. Laguna Woods does not offer an Assurance Plan.

Explanation

The statement "Laguna Woods does not offer an Assurance Plan" is false. This means that Laguna Woods does offer an Assurance Plan.

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6. How much does the Laguna Assurance Plan cost.

Explanation

The explanation for the correct answer, $5.95, is that it is the cost of the Laguna Assurance Plan.

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7. Laguna Senior Bundle Promotion ends on 12/31/2011.

Explanation

The given statement is false because the promotion mentioned, "Laguna Senior Bundle Promotion," ended on 12/31/2011. Therefore, the statement that the promotion is still ongoing is incorrect.

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8.   Laguna Woods customers will receive 2 months free HBO with the Laguna Senior Bundle?

Explanation

The statement is false because it states that Laguna Woods customers will receive 2 months free HBO with the Laguna Senior Bundle. However, there is no information given to support this claim or indicate that such an offer exists. Therefore, it can be concluded that the statement is not true.

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9. Which  Premium Channel cost $14.00?

Explanation

HBO is the premium channel that costs $14.00.

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10. Laguna Woods customers do not have to pay for an Unpublished Number.

Explanation

The statement suggests that customers in Laguna Woods do not have to pay for an Unpublished Number. However, the correct answer is False, indicating that customers in Laguna Woods do have to pay for an Unpublished Number.

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11. Laguna Woods customers receive the Digital Experience for free.

Explanation

Laguna Woods customers do not receive the Digital Experience for free.

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12. Which phone plan is 14.95 after the Laguna DIscount promotion is added?

Explanation

The correct answer is enhancedConnect because it is the phone plan that costs $14.95 after the Laguna Discount promotion is added.

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13. Digital Deluxe is_______

Explanation

The Digital Deluxe package is priced at $4.00.

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14. Which Premium Channel/Channels cost $11.00 (you may select more than one answer)

Explanation

The premium channels that cost $11.00 are Cinemax, Showtime, and Starz/Encore.

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15. What is the regular rate for Laguna Standard Phone Installation?

Explanation

The regular rate for Laguna Standard Phone Installation is $30.00.

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16. How much does Broadband Services charge for additional HD/DVR Set Top Boxes?

Explanation

Broadband Services charges $10.00 for additional HD/DVR Set Top Boxes.

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17. Laguna Woods customers will receive $3.00 off data services if they sign up for Digital Cable.

Explanation

The statement is false because it states that Laguna Woods customers will receive $3.00 off data services if they sign up for Digital Cable. However, the statement does not specify any conditions or requirements for this discount, making it unlikely to be true.

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18. How many channels are included in the Digital Experience?

Explanation

The Digital Experience includes 2 channels.

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19. If a Laguna Woods customer would like to have HD service, how much more will they pay a month?

Explanation

If a Laguna Woods customer would like to have HD service, they will have to pay an additional $10.00 per month.

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20. 24.95 is the regular rate for completeConnect..

Explanation

The statement "24.95 is the regular rate for completeConnect" is false. This means that 24.95 is not the regular rate for completeConnect.

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If a Laguna Woods customer signs up for the Laguna Senior Bundle. How...
What is the WCI bundled discount for customers with Broadband Phone...
If a customer has unlimited long distance they will be able to place...
How much does Broadband Services charge for Basic Cable?
Laguna Woods does not offer an Assurance Plan.
How much does the Laguna Assurance Plan cost.
Laguna Senior Bundle Promotion ends on 12/31/2011.
 ...
Which  Premium Channel cost $14.00?
Laguna Woods customers do not have to pay for an Unpublished Number.
Laguna Woods customers receive the Digital Experience for free.
Which phone plan is 14.95 after the Laguna DIscount...
Digital Deluxe is_______
Which Premium Channel/Channels cost $11.00...
What is the regular rate for Laguna Standard Phone Installation?
How much does Broadband Services charge for additional HD/DVR Set Top...
Laguna Woods customers will receive $3.00 off data services if they...
How many channels are included in the Digital Experience?
If a Laguna Woods customer would like to have HD service, how much...
24.95 is the regular rate for completeConnect..
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