Ics_outbound Calling Campaign_ 2
20 Questions
| Total Attempts: 48
This is a Training Assessment to ensure comprehension after the Outbound Calling Campaign Training.
Questions and Answers
- 1.What is the WCI bundled discount for customers with Broadband Phone Service?
- A.
$30.00
- B.
$5.00
- C.
$3.00
- 2.24.95 is the regular rate for completeConnect..
- A.
True
- B.
False
- 3.If a Laguna Woods customer would like to have HD service, how much more will they pay a month?
- A.
$24.00
- B.
Free
- C.
$10.00
- 4.If a customer has unlimited long distance they will be able to place international calls for free.
- A.
True
- B.
False
- 5.How much does Broadband Services charge for Basic Cable?
- A.
Included w/HOA
- B.
$29.95
- C.
$14.95
- 6.Laguna Woods customers receive the Digital Experience for free.
- A.
True
- B.
False
- 7.If a Laguna Woods customer signs up for the Laguna Senior Bundle. How much will they pay for the modem?
- A.
$50.00
- B.
Free
- C.
$9.95
- 8.Laguna Woods does not offer an Assurance Plan.
- A.
True
- B.
False
- 9.How much does the Laguna Assurance Plan cost.
- A.
$5.99
- B.
$5.95
- C.
Free
- 10.Laguna Senior Bundle Promotion ends on 12/31/2011.
- A.
True
- B.
False
- 11.Which phone plan is 14.95 after the Laguna DIscount promotion is added?
- A.
EnhancedConnect
- B.
ChoiceConnectUnlimited
- C.
CompleteConnect
- 12.Laguna Woods customers do not have to pay for an Unpublished Number.
- A.
True
- B.
False
- 13.Digital Deluxe is_______
- A.
Free w/STB
- B.
$4.00
- C.
$5.00
- 14.Laguna Woods customers will receive 2 months free HBO with the Laguna Senior Bundle?
- A.
True
- B.
False
- 15.Laguna Woods customers will receive $3.00 off data services if they sign up for Digital Cable.
- A.
True
- B.
False
- 16.How much does Broadband Services charge for additional HD/DVR Set Top Boxes?
- A.
$15.00
- B.
$10.00
- C.
$5.00
- 17.How many channels are included in the Digital Experience?
- A.
2
- B.
4
- C.
6
- 18.What is the regular rate for Laguna Standard Phone Installation?
- A.
$25.00
- B.
$30.00
- C.
$50.00
- 19.Which Premium Channel cost $14.00?
- A.
Cinemax
- B.
HBO
- C.
Showtime
- D.
Starz/Encore
- 20.Which Premium Channel/Channels cost $11.00 (you may select more than one answer)
- A.
Cinemax
- B.
HBO
- C.
Showtime
- D.
Starz/Encore
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