Ics_outbound Calling Campaign_ 2

20 Questions | Total Attempts: 46

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Ics_outbound Calling Campaign_ 2

This is a Training Assessment to ensure comprehension after the Outbound Calling Campaign Training.


Questions and Answers
  • 1. 
    What is the WCI bundled discount for customers with Broadband Phone Service?
    • A. 

      $30.00

    • B. 

      $5.00

    • C. 

      $3.00

  • 2. 
    24.95 is the regular rate for completeConnect..
    • A. 

      True

    • B. 

      False

  • 3. 
    If a Laguna Woods customer would like to have HD service, how much more will they pay a month?
    • A. 

      $24.00

    • B. 

      Free

    • C. 

      $10.00

  • 4. 
    If a customer has unlimited long distance they will be able to place international calls for free.
    • A. 

      True

    • B. 

      False

  • 5. 
    How much does Broadband Services charge for Basic Cable?
    • A. 

      Included w/HOA

    • B. 

      $29.95

    • C. 

      $14.95

  • 6. 
    Laguna Woods customers receive the Digital Experience for free.
    • A. 

      True

    • B. 

      False

  • 7. 
    If a Laguna Woods customer signs up for the Laguna Senior Bundle. How much will they pay for the modem?
    • A. 

      $50.00

    • B. 

      Free

    • C. 

      $9.95

  • 8. 
    Laguna Woods does not offer an Assurance Plan.
    • A. 

      True

    • B. 

      False

  • 9. 
    How much does the Laguna Assurance Plan cost.
    • A. 

      $5.99

    • B. 

      $5.95

    • C. 

      Free

  • 10. 
    Laguna Senior Bundle Promotion ends on 12/31/2011.
    • A. 

      True

    • B. 

      False

  • 11. 
    Which phone plan is 14.95 after the Laguna DIscount promotion is added?
    • A. 

      EnhancedConnect

    • B. 

      ChoiceConnectUnlimited

    • C. 

      CompleteConnect

  • 12. 
    Laguna Woods customers do not have to pay for an Unpublished Number.
    • A. 

      True

    • B. 

      False

  • 13. 
    Digital Deluxe is_______
    • A. 

      Free w/STB

    • B. 

      $4.00

    • C. 

      $5.00

  • 14. 
      Laguna Woods customers will receive 2 months free HBO with the Laguna Senior Bundle?
    • A. 

      True

    • B. 

      False

  • 15. 
    Laguna Woods customers will receive $3.00 off data services if they sign up for Digital Cable.
    • A. 

      True

    • B. 

      False

  • 16. 
    How much does Broadband Services charge for additional HD/DVR Set Top Boxes?
    • A. 

      $15.00

    • B. 

      $10.00

    • C. 

      $5.00

  • 17. 
    How many channels are included in the Digital Experience?
    • A. 

      2

    • B. 

      4

    • C. 

      6

  • 18. 
    What is the regular rate for Laguna Standard Phone Installation?
    • A. 

      $25.00

    • B. 

      $30.00

    • C. 

      $50.00

  • 19. 
    Which  Premium Channel cost $14.00?
    • A. 

      Cinemax

    • B. 

      HBO

    • C. 

      Showtime

    • D. 

      Starz/Encore

  • 20. 
    Which Premium Channel/Channels cost $11.00 (you may select more than one answer)
    • A. 

      Cinemax

    • B. 

      HBO

    • C. 

      Showtime

    • D. 

      Starz/Encore

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