Ics_outbound Calling Campaign_ 2
This is a Training Assessment to ensure comprehension after the Outbound Calling Campaign Training.
Questions and Answers
- 1.
What is the WCI bundled discount for customers with Broadband Phone Service?
- A.
$30.00
- B.
$5.00
- C.
$3.00
Correct Answer
C. $3.00Explanation
The WCI bundled discount for customers with Broadband Phone Service is $3.00.Rate this question:
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- 2.
24.95 is the regular rate for completeConnect..
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The statement "24.95 is the regular rate for completeConnect" is false. This means that 24.95 is not the regular rate for completeConnect.Rate this question:
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- 3.
If a Laguna Woods customer would like to have HD service, how much more will they pay a month?
- A.
$24.00
- B.
Free
- C.
$10.00
Correct Answer
C. $10.00Explanation
If a Laguna Woods customer would like to have HD service, they will have to pay an additional $10.00 per month.Rate this question:
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- 4.
If a customer has unlimited long distance they will be able to place international calls for free.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
If a customer has unlimited long distance, it means they can make calls to any location within their country without incurring any additional charges. However, international calls are not included in this unlimited long distance plan and would still be subject to additional fees. Therefore, the statement that they can place international calls for free is incorrect.Rate this question:
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- 5.
How much does Broadband Services charge for Basic Cable?
- A.
Included w/HOA
- B.
$29.95
- C.
$14.95
Correct Answer
A. Included w/HOAExplanation
The Broadband Services charges for Basic Cable are included with the HOA (Homeowners Association) fees. This means that residents who are part of the HOA do not have to pay any additional charges for Basic Cable as it is already included in their HOA fees.Rate this question:
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- 6.
Laguna Woods customers receive the Digital Experience for free.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
Laguna Woods customers do not receive the Digital Experience for free.Rate this question:
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- 7.
If a Laguna Woods customer signs up for the Laguna Senior Bundle. How much will they pay for the modem?
- A.
$50.00
- B.
Free
- C.
$9.95
Correct Answer
B. FreeExplanation
If a Laguna Woods customer signs up for the Laguna Senior Bundle, they will receive the modem for free.Rate this question:
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- 8.
Laguna Woods does not offer an Assurance Plan.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The statement "Laguna Woods does not offer an Assurance Plan" is false. This means that Laguna Woods does offer an Assurance Plan.Rate this question:
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- 9.
How much does the Laguna Assurance Plan cost.
- A.
$5.99
- B.
$5.95
- C.
Free
Correct Answer
B. $5.95Explanation
The explanation for the correct answer, $5.95, is that it is the cost of the Laguna Assurance Plan.Rate this question:
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- 10.
Laguna Senior Bundle Promotion ends on 12/31/2011.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The given statement is false because the promotion mentioned, "Laguna Senior Bundle Promotion," ended on 12/31/2011. Therefore, the statement that the promotion is still ongoing is incorrect.Rate this question:
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- 11.
Which phone plan is 14.95 after the Laguna DIscount promotion is added?
- A.
EnhancedConnect
- B.
ChoiceConnectUnlimited
- C.
CompleteConnect
Correct Answer
A. EnhancedConnectExplanation
The correct answer is enhancedConnect because it is the phone plan that costs $14.95 after the Laguna Discount promotion is added.Rate this question:
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- 12.
Laguna Woods customers do not have to pay for an Unpublished Number.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The statement suggests that customers in Laguna Woods do not have to pay for an Unpublished Number. However, the correct answer is False, indicating that customers in Laguna Woods do have to pay for an Unpublished Number.Rate this question:
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- 13.
Digital Deluxe is_______
- A.
Free w/STB
- B.
$4.00
- C.
$5.00
Correct Answer
B. $4.00Explanation
The Digital Deluxe package is priced at $4.00.Rate this question:
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- 14.
Laguna Woods customers will receive 2 months free HBO with the Laguna Senior Bundle?
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The statement is false because it states that Laguna Woods customers will receive 2 months free HBO with the Laguna Senior Bundle. However, there is no information given to support this claim or indicate that such an offer exists. Therefore, it can be concluded that the statement is not true.Rate this question:
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- 15.
Laguna Woods customers will receive $3.00 off data services if they sign up for Digital Cable.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The statement is false because it states that Laguna Woods customers will receive $3.00 off data services if they sign up for Digital Cable. However, the statement does not specify any conditions or requirements for this discount, making it unlikely to be true.Rate this question:
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- 16.
How much does Broadband Services charge for additional HD/DVR Set Top Boxes?
- A.
$15.00
- B.
$10.00
- C.
$5.00
Correct Answer
B. $10.00Explanation
Broadband Services charges $10.00 for additional HD/DVR Set Top Boxes.Rate this question:
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- 17.
How many channels are included in the Digital Experience?
- A.
2
- B.
4
- C.
6
Correct Answer
A. 2Explanation
The Digital Experience includes 2 channels.Rate this question:
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- 18.
What is the regular rate for Laguna Standard Phone Installation?
- A.
$25.00
- B.
$30.00
- C.
$50.00
Correct Answer
B. $30.00Explanation
The regular rate for Laguna Standard Phone Installation is $30.00.Rate this question:
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- 19.
Which Premium Channel cost $14.00?
- A.
Cinemax
- B.
HBO
- C.
Showtime
- D.
Starz/Encore
Correct Answer
B. HBOExplanation
HBO is the premium channel that costs $14.00.Rate this question:
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- 20.
Which Premium Channel/Channels cost $11.00 (you may select more than one answer)
- A.
Cinemax
- B.
HBO
- C.
Showtime
- D.
Starz/Encore
Correct Answer(s)
A. Cinemax
C. Showtime
D. Starz/EncoreExplanation
The premium channels that cost $11.00 are Cinemax, Showtime, and Starz/Encore.Rate this question:
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