How efficient are your emails?

1. You lost the email address for a contact at a company. You send an email to the department of the company where she works. What do you write in the 'subject' field?

Could you please forward this email to Mr. Lee?

FAO Mr Lee

Sales item 345JHH

2. You send a message to five contacts at the same company. What do you write at the beginning of the text?

Dear Mr. Lee, Ms. Chang, Dr. Atif, Mrs. Grace and Prof. Guthrapali,

Ladies and gentlemen,

Dear all,

Copy and paste into five separate emails, changing the name each time.

3. You reply to an email which asked you what time the department meeting is and its location. How do you reply?

Meeting - 10am, room B5.

You requested the time and location of the meeting in your last email. I would like to provide you with those details. The meeting will be held at 10am in room B5.

Regarding the meeting, it is at 10am in room B5

4. You send an invitation to one of your most valued clients. How do you word it?

Party, can?

We would be honored if you were to attend the even as our guest.

We would be highly delighted if you would graciously honor our forthcoming event with your presence.

5. A client is late with payment. You send an email to remind her. What do you say?

Money, got?

Payment faster!

Our accounting department have recently been reconciling payments and expenditure and they have informed me that the account at your company has an outstanding balance. They would like me to find out what the situation is.

Our records show that the invoice dated Jan 23 is still outstanding.

6. You sent an email with the wrong information. MYR 599 instead of USD 599. You realized it immediately after sending. You write another email. What do you say?

Re-write the whole email with the corrected information.

Send an email apologizing and correct the amount.

Forward the original with a note at the start apologizing. Include the corrected amount in a different color.

7. You're a project manager. You recently met with your team of four delegating tasks. You put these tasks in writing to your team members. How do you do that?

Send an email to each individual about her/his tasks? Four separate emails.

Send a single email outlining all the members and their tasks.

Send an email to the team asking them to summarize their tasks.

8. You follow up a phone conversation where you agreed an order. What do you write.

Further to our telephone conversation, we confirm that we wish to purchase 12 cases of Sucram Advanced at MYR 12 per case.

We spoke on the telephone earlier about Sucram Advanced. We agreed that my company would like to purchase 12 cases. Each case costs MYR12. That would be a total of MYR 144. Could you please confirm if what I have written is correct?

As per our conversation, you sell us 12 cases of Sucram Advanced.

9. You made a new contact at a trade fair. You contact him for the first time to build the relationship. How do you do that? How do you start?

Remember me? We met at the trade fair last week. My company does debt collection.

At the recent trade fair, we exchanged business cards. My name is Marcus and I am the CEO of Sucram Holdings Bhd. It was nice to meet you. I hope we can be business contacts.

It was nice to meet you at the trade fair. We spoke briefly about financial solutions in Malaysia. My company specializes in debt collection. Please find attached our list of services.

How Efficient Are Your Emails?