General Skills Quiz Exam!

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  • 1/35 Questions

    One of the following is a listening objective.

    • Good communication
    • Showing interest and respect for others
    • Giving constructive feedback
    • All of the above
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About This Quiz


Check out our general skills exam about listening skills and communication. This quiz reveals listening objectively, and listening is a passive process rather than an active physiological one. You will learn what is the difference between an open question and a closed question, what is the enemy of good communication, how can you treat people like they are individuals, what See moreis the most important strategy in finding a job, etc. Taking this quiz will help you keep your eyes and ears open.

General Skills Quiz Exam! - Quiz

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  • 2. 

    One of the following does not interfere listening:

    • Planning

    • Rehearsal

    • Evaluation

    • None of the above

    Correct Answer
    A. None of the above
    Explanation
    Planning, rehearsal, and evaluation are all cognitive processes that can potentially interfere with listening. Planning involves thinking ahead and organizing thoughts, which can distract from actively listening to the speaker. Rehearsal refers to mentally practicing what one wants to say, which again takes focus away from listening. Evaluation involves critically analyzing the speaker's message, which can also be a distraction. Therefore, none of the above options are correct as they all have the potential to interfere with listening.

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  • 3. 

    Listening is a passive process rather than an active physiological one.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    Listening is not a passive process but an active physiological one. It involves the active engagement of our ears and brain to process and interpret the sounds we hear. It requires attention, focus, and cognitive processing. Therefore, the correct answer is False, as listening is an active physiological process.

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  • 4. 

    Open posture, comfortable eye contact , leaning forward .. are called :

    • Attending skills

    • Attending failures

    • Listening strategies

    • None of the above

    Correct Answer
    A. Attending skills
    Explanation
    Attending skills refer to the nonverbal behaviors that demonstrate active listening and engagement in a conversation. Open posture, comfortable eye contact, and leaning forward are all examples of attending skills. These behaviors show that the listener is paying attention and interested in what the speaker is saying. Attending skills are important for effective communication and building rapport with others.

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  • 5. 

    Have you completed your report yet? this is an example of:

    • Open question

    • Closed question

    • Report question

    Correct Answer
    A. Closed question
    Explanation
    The given question, "Have you completed your report yet?" is an example of a closed question. This is because it can be answered with a simple "yes" or "no" response, without requiring any further elaboration or explanation.

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  • 6. 

    A: I like pasta and pizza B: !oh so you like Italian food? !!Do you have a special favorite taste? Question ! is ………. And question !! is …………..:

    • Clarifying/reflective

    • Reflective / reflective

    • Reflective/clarifying

    • Both are yes or no question

    Correct Answer
    A. Reflective/clarifying
    Explanation
    The first question "I like pasta and pizza" is reflective because it is stating a personal preference. The second question "Do you have a special favorite taste?" is clarifying because it is seeking more specific information about the person's preference. Therefore, the correct answer is reflective/clarifying.

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  • 7. 

    …………question is used to get attention.

    • Direct

    • Reflecting

    • Closed

    • Open

    Correct Answer
    A. Direct
    Explanation
    The term "direct" refers to a type of question that is straightforward and to the point. It does not require much thought or interpretation to answer. In contrast, reflecting questions prompt individuals to think deeper and reflect on their experiences or feelings. Closed questions have limited response options, usually a simple "yes" or "no" answer, while open questions allow for more detailed and diverse responses. Therefore, based on the given options, the correct answer is "Direct" as it implies a straightforward and simple question.

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  • 8. 

    You are a lazy person. The problem with this feedback is:

    • It’s said in public rather than in private

    • It’s about the person rather than a behavior

    • It’s not about a specific issue

    • No problem with this feedback

    Correct Answer
    A. It’s about the person rather than a behavior
    Explanation
    The problem with this feedback is that it focuses on the person rather than their behavior. Instead of addressing a specific issue or action, the feedback generalizes and labels the person as lazy. This kind of feedback is not constructive and does not provide any guidance for improvement.

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  • 9. 

    The enemy of good communication is:

    • Assumption

    • Bad conversation

    • Bad listening

    Correct Answer
    A. Assumption
    Explanation
    Assumption can be considered as the enemy of good communication because when people make assumptions, they tend to jump to conclusions without seeking clarification or understanding the full context of a situation. This can lead to misunderstandings, misinterpretations, and a breakdown in effective communication. Assumptions can prevent individuals from actively listening and engaging in meaningful conversations, as they may already have preconceived notions or biases. Therefore, assumption hinders the ability to establish clear and accurate communication, making it an obstacle to good communication.

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  • 10. 

    ……….shows that we are treating people as an individuals:

    • Asking them personal questions

    • Having a conversation with them

    • Addressing them by their first name

    • None of the above

    Correct Answer
    A. Addressing them by their first name
    Explanation
    Addressing someone by their first name is a personal and individualized way of communication. It shows that we recognize and acknowledge them as an individual rather than just a generic person. By using their first name, we establish a more personal and friendly connection, indicating that we value them as an individual with their own unique identity. This practice fosters a sense of respect, trust, and rapport in interpersonal interactions.

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  • 11. 

    If you are sending a CV via e-mail which of the following components should be changed.

    • Introduction

    • Salutation

    • Typed name

    • Complimentary close

    Correct Answer
    A. Salutation
    Explanation
    When sending a CV via email, the salutation should be changed. This is because the salutation is typically addressed to a specific person or organization, and it is important to personalize it for each job application. Using a generic salutation such as "To Whom It May Concern" or "Dear Hiring Manager" can make the email appear impersonal and less professional. It is recommended to research and find the name of the recipient or the hiring manager to address the salutation directly to them.

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  • 12. 

    You should ask your campus career center before going for a Professional employment agency.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    It is advisable to consult with your campus career center before approaching a professional employment agency because the career center can provide valuable guidance and resources specific to your campus and field of study. They can offer advice on job search strategies, resume writing, interview preparation, and connect you with potential employers or internship opportunities. By seeking their expertise first, you can ensure that you are making informed decisions and maximizing your chances of finding suitable employment.

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  • 13. 

    Which of the following is the most important strategy to use for finding a job?

    • The Internet

    • Newspapers

    • Professional employment agencies

    • Networking

    Correct Answer
    A. Networking
    Explanation
    Networking is the most important strategy for finding a job because it allows individuals to connect with others in their industry, gain insights and advice, and potentially uncover hidden job opportunities. While the internet, newspapers, and professional employment agencies can be helpful resources, networking provides a personal touch and the opportunity to build relationships that can lead to job referrals and recommendations.

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  • 14. 

    You need to prepare your resume at least .……….. before your graduation.

    • 6 months

    • 4 months

    • 3 months

    • Few weeks

    Correct Answer
    A. 6 months
    Explanation
    It is recommended to prepare your resume at least 6 months before your graduation in order to have enough time to gather all the necessary information, update your experiences, skills, and achievements, and tailor your resume according to the specific job or industry you are targeting. This timeframe allows you to thoroughly review and make any necessary revisions to ensure your resume is polished and ready for job applications once you graduate.

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  • 15. 

    A CV should be:

    • 2-4 pages

    • 10-12 pages

    • 1-2 pages

    • Half a page

    Correct Answer
    A. 1-2 pages
    Explanation
    A CV should be 1-2 pages long because it is meant to provide a concise summary of an individual's qualifications, skills, and experiences. Keeping it within this length allows the recruiter or employer to quickly review the information without being overwhelmed by excessive details. A shorter CV also demonstrates the ability to prioritize and present information effectively. Conversely, a CV that is too long can be tedious to read and may cause the important information to get lost. Therefore, it is recommended to keep a CV concise and focused on the most relevant and impactful details.

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  • 16. 

     Your resume needs to show you have a sense of proportion and document design?

    • True

    • False

    Correct Answer
    A. True
    Explanation
    Having a sense of proportion and document design is important in a resume because it helps in creating a visually appealing and well-structured document. A resume with a good sense of proportion ensures that the information is organized and presented in a balanced manner, making it easier for the reader to navigate through the content. Document design, on the other hand, involves choosing appropriate fonts, colors, and layouts that enhance the overall appearance of the resume. By showcasing these skills in a resume, it demonstrates the candidate's attention to detail and professionalism.

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  • 17. 

    Demonstrating that you have the ability to process information and to summarize is considered:

    • Conciseness

    • Careful organization

    • Attractiveness

    • Accuracy

    Correct Answer
    A. Careful organization
    Explanation
    Careful organization is considered important because it shows that an individual has the ability to process information and present it in a clear and logical manner. This skill is valuable in various aspects of life, such as academic work, professional presentations, and even everyday communication. By organizing information carefully, one can effectively convey their thoughts and ideas, making it easier for others to understand and engage with the information being presented.

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  • 18. 

    In a resume you should use the "I" pronoun?

    • True

    • False

    Correct Answer
    A. False
    Explanation
    In a resume, it is generally recommended to avoid using the pronoun "I". Resumes are typically written in a concise and professional manner, focusing on achievements, skills, and experiences rather than personal pronouns. Using the pronoun "I" can make the resume sound less formal and may take up unnecessary space. It is more effective to use action verbs and bullet points to highlight accomplishments and responsibilities.

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  • 19. 

    Which of the following should be excluded from a resume?

    • Salary

    • Hobbies

    • Travel restrictions

    • All of the above

    Correct Answer
    A. All of the above
    Explanation
    The answer "all of the above" is correct because all three options - salary, hobbies, and travel restrictions - should be excluded from a resume. Including salary information is not recommended as it can limit negotiation power. Hobbies are generally not relevant unless they directly relate to the job or demonstrate relevant skills. Travel restrictions may not be relevant to the hiring process and could potentially be seen as a negative factor. Therefore, it is best to exclude all of these from a resume.

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  • 20. 

    If you have lots of work experience, list it first, and if you are a recent graduate short on job experience, list education first

    • True

    • False

    Correct Answer
    A. True
    Explanation
    This statement is true because it is a common practice in resume writing to prioritize work experience over education. This is because employers generally value practical experience and skills gained in previous jobs more than academic qualifications. For individuals with extensive work experience, listing it first allows employers to quickly see their relevant professional background. On the other hand, recent graduates may not have much job experience, so highlighting their education first can showcase their academic achievements and potential.

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  • 21. 

    Solving problems involve various skills. Which particular skills are needed will differ depending on

    • The problem

    • Your role in organization

    • Your cleverness

    • A+B

    Correct Answer
    A. A+B
    Explanation
    Solving problems involves a combination of different skills. The specific skills required will vary depending on the nature of the problem at hand. Additionally, the skills needed may also depend on the individual's role within the organization. Lastly, cleverness or creativity can also be an important skill when it comes to problem-solving. Therefore, a combination of both A (the problem and its specific requirements) and B (the individual's role and cleverness) are needed to effectively solve problems.

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  • 22. 

    When you actively engage yourself in problem solving you should first identify the specific problem and never remove the wrong solution

    • True

    • False

    Correct Answer
    A. False
    Explanation
    The statement suggests that when actively engaging in problem solving, one should never remove the wrong solution. However, this is incorrect. In problem solving, it is crucial to identify the specific problem and then eliminate any wrong solutions in order to find the correct one. Removing wrong solutions is an essential part of the problem-solving process as it helps narrow down the options and eventually leads to finding the right solution.

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  • 23. 

    Lateral thinking is referred to as

    • Using your inspiration and imagination to solve problems

    • Discarding the obvious

    • Throwing away preconceptions

    • All of the above

    Correct Answer
    A. All of the above
    Explanation
    Lateral thinking is a problem-solving approach that involves using inspiration and imagination to come up with unconventional solutions. It requires discarding obvious or traditional ideas and preconceptions that may limit one's thinking. Therefore, all of the given options accurately describe lateral thinking, making "all of the above" the correct answer.

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  • 24. 

    One of the following is not considered a barrier to problem solving

    • Failure to recognize the problem

    • Making hasty choices

    • Failure to recognize all the consequences

    • Failure to good conversation

    Correct Answer
    A. Failure to good conversation
    Explanation
    Failure to engage in good conversation is not considered a barrier to problem solving. Good conversation can enhance problem-solving abilities by facilitating effective communication, collaboration, and the exchange of ideas. It allows individuals to gain different perspectives, consider various solutions, and evaluate potential consequences. Therefore, failure to engage in good conversation does not hinder problem-solving efforts.

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  • 25. 

    The purpose of brain storming is to produce as many possible options as possible with evaluating them

    • True

    • False

    Correct Answer
    A. False
    Explanation
    The purpose of brainstorming is to produce as many possible options as possible without evaluating them. During brainstorming, the focus is on generating a large quantity of ideas without judgment or criticism. The evaluation of these ideas comes later in the process, after all the options have been generated. Therefore, the statement that the purpose of brainstorming is to produce as many possible options as possible with evaluating them is incorrect.

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  • 26. 

    Scattered ideas is one of the barriers to to decision making which refers to the lack of clarity

    • True

    • False

    Correct Answer
    A. False
    Explanation
    The given statement is false. Scattered ideas are not one of the barriers to decision making. Scattered ideas refer to a lack of organization or coherence in one's thoughts, which can make decision making more difficult. However, it is not specifically listed as one of the barriers to decision making. Other barriers may include limited information, time constraints, and biases.

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  • 27. 

    Action planning involves

    • Prioritizing your tasks effectively

    • good and bad conversations

    • Implement your decision

    • Not to censor your ideas

    Correct Answer
    A. Prioritizing your tasks effectively
    Explanation
    Action planning involves prioritizing your tasks effectively. This means organizing and arranging your tasks in order of importance and urgency. By doing so, you can ensure that you focus on the most crucial tasks first and allocate your time and resources accordingly. Prioritizing tasks effectively helps in increasing productivity, managing time efficiently, and achieving goals in a timely manner.

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  • 28. 

    The first and the last stages of solving a problem is to evaluate the problem and to test and review respectively

    • True

    • False

    Correct Answer
    A. True
    Explanation
    The statement is true because when solving a problem, the first step is to evaluate and understand the problem thoroughly. This involves analyzing the problem, identifying any constraints or limitations, and gathering all relevant information. Once a solution has been formulated, it is important to test and review it to ensure its effectiveness and feasibility. This helps to identify any potential errors or flaws in the solution and allows for necessary adjustments or improvements to be made. Therefore, evaluating the problem and testing and reviewing the solution are indeed the first and last stages of problem-solving.

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  • 29. 

    The ideal model of problem solving involves

    • Defining a problem

    • Acting on a plan

    • Showing you employers your personal toughness

    • A+B

    Correct Answer
    A. A+B
    Explanation
    The ideal model of problem solving involves defining a problem and acting on a plan. This means that in order to effectively solve a problem, one must first clearly understand and define the problem at hand. Once the problem is defined, a plan of action can be developed and implemented. This includes identifying potential solutions, evaluating their feasibility, and taking appropriate steps towards resolving the problem. The inclusion of "A+B" in the answer options is irrelevant and does not contribute to the explanation.

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  • 30. 

    Asking the human resources department of a company for a job means you are very interested in working there?

    • True

    • False

    Correct Answer
    A. False
    Explanation
    Asking the human resources department of a company for a job does not necessarily mean that you are very interested in working there. It could simply mean that you are exploring your options or looking for any available opportunities. Interest in working at a company can be better assessed through factors such as research, networking, and genuine enthusiasm expressed during the application process.

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  • 31. 

    The process of changing ideas into symbols.

    • Decoding

    • Channel

    • Encoding

    • Feedback

    Correct Answer
    A. Encoding
    Explanation
    Encoding refers to the process of transforming ideas or information into symbols, such as words, numbers, or gestures. This process allows the sender to convey their intended message in a format that can be easily understood by the receiver. Encoding involves selecting and arranging symbols in a meaningful way to effectively communicate the message. It is an essential step in the communication process, as it enables the transfer of information from the sender to the receiver.

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  • 32. 

    The tendency to misinterpret another's comment as a personal attack when that wasn't the intention is typical of:

    • Stereotyping

    • Loss of emotional control

    • Gaps

    • Defensiveness

    Correct Answer
    A. Defensiveness
    Explanation
    Defensiveness refers to the tendency to perceive an innocent comment as a personal attack, even when it was not intended as such. This defensive reaction often stems from a fear of criticism or a need to protect oneself from perceived threats. It can lead to misunderstandings and strained relationships.

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  • 33. 

    Gaining intellectual, emotional, social, and psychological success are examples of the .............. Functions of communication.

    • Practical

    • Social

    • Decision making

    • Personal Growth

    Correct Answer
    A. Personal Growth
    Explanation
    The given answer, "Personal Growth," is the correct answer because gaining intellectual, emotional, social, and psychological success are all examples of how communication can contribute to personal growth. Communication plays a vital role in expanding one's knowledge, understanding and managing emotions, building relationships, and enhancing overall well-being. By effectively communicating and engaging with others, individuals can develop personally and achieve growth in various aspects of their lives.

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  • 34. 

    The idea, thought, feeling, or opinion to be communicated is called feedback.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    Feedback refers to the response or reaction given by someone in response to a message, idea, thought, feeling, or opinion that has been communicated. It is not the communication itself, but rather the response to it. Therefore, the statement that "The idea, thought, feeling, or opinion to be communicated is called feedback" is false.

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  • 35. 

    Preoccupation with personal problems may be another form of internal noise.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    Preoccupation with personal problems can be considered as a form of internal noise because it distracts individuals and affects their ability to focus and concentrate on the task at hand. When someone is preoccupied with personal problems, their thoughts and emotions may be consumed by these issues, making it difficult for them to fully engage in conversations or activities. This internal noise can hinder effective communication and hinder personal performance. Therefore, the statement "Preoccupation with personal problems may be another form of internal noise" is true.

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  • Current Version
  • Mar 20, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Jul 25, 2018
    Quiz Created by
    AT11

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