This quiz covers ticket issuance checks, handling GDS failures, and void procedures in travel management systems.
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Portalo
Emailing
Nest
Manage my booking
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No reservation is created
Reservation is created but ticket was not issued
Reservation is created and ticket was already issued
None of the mentioned options
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RM*ANSKYPICKER;RM*BR5
RU 1A HK ATL (MIS element)
DI.FT-BR4+DI.FT-ANSKYPICKER
RT.T/*KEEP BOOKINGLIVE (MIS element)
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GDS failed cases manually send to us by BO or CS
Cases, when we are waiting for AERticket/other partner to issue the ticket
Cases, When CS or BO need to check what happened with GDS reservation
General info
Void
Refund calculation
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DMI
DM2/3
DM(iata code of the airport) e.g. DMPRG
@MT
DCT(iata code of the airport)*(airline code) e.g. DCTFRA*LH
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Deduct 20 EUR HF
Inform pap via emailing - Template Refund asses apply for refund
Inform pap in the box that this refundable amount is valid only till (time to be converted to the city of departure time and minus 3 hours)
Inform pap in the box that this refundable amount is valid only till (time to be converted to the city of departure time and minus 4 hours)
Pass it to urgent.cs email to call PAP
Inform pap via emailing - Refund not approved
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