The word "Welcome" will tell you this is a first bill. Normally...
The telephone number of the subscriber unit.
If customer can't provide PIN, apologize for the inconvenience then...
"S" activity code
It is imposed directly on customers, which Sprint collects on the...
Thank you for calling Sprint Customer Finance Services.
During closing, if customer has an additional issue, help by...
APC payment is for free and it accepts payment made by check, credit...
It occurs when a customer calls to complain about a charge. It is...
Fix it or find someone who can.
International Roaming occurs only when customers travel...
Is a 9-digit unique number that is automatically assigned when the...
If customer has 2 installments for a Payment Arrangement but decided...
A check that is returned to Sprint as non-collectable funds.
"May I have the PIN or the answer to the Security Question on the...
How do you get to the Payment History section from the BAN...
Another reason why an SL account can be restricted
A flat, monthly fee charged to each customer for...
This is usually labeled as a “friendly reminder”.
If customer's issue cannot be handled by Collections, help the...
When bypassing the PIN, always choose the 'Attempting Level 3...
If the authenticated caller wants to add or change the Additional...
The DCK fee assessed varies based on the following two items:
Payments made via moneygram will be posted in Ensemble within _____...
If a customer's account does not fit into the PA & Temporary...
When setting up a Payment Arrangement, customers must always...
All services are temporarily disconnected.
Informs customer spending limit is approaching.
What is the best option you can offer to the customer to restore...
How long does it take for the customer to receive the PIN via the...
Overages are found on what section of the bill?
When manually restoring an account from suspension due to non-payment,...
Special characteristics of a service that Sprint offers to...
How do we send the security Notification if customer does not know PIN...
What is the best Collection strategy for this scenario?Customer cannot...
Mr./Mrs. Customer, we're showing a total balance due of $xx. Mr./Mrs....
Posting timeframe for overnight mail is
What is the current status of this account?
Which plan is not being offered by Sprint?
An individual or a company who receives the bill and is responsible...
"May I have the wireless number you are calling about please?"
Used to access product, device, and plan information. Sprint.com can...
Account MUST ALWAYS be reauthenticated for ALL warm transfers.
Once the PIN is set up, Ensemble will automatically delete the...
If account is suspended and you want to manually restore the account...
"W" activity coded
Roadside Rescue
A $25 fee is charged for reconnection from any type of...
How many digits is the moneygram reference #?
First restriction on phone due to exceeding spending limit.
One of the reasons why services on an SL account can be restricted:
The IMB payment notification will not restore the account from...
The temporary increase in the Spending Limit is ____ per BAN.
What SOC will be displayed if account is restricted for...
Sprint Online payment posting timeframe
Customer will be making 3 installments from 6/1 and 6/12....
It's a bundled protection plan that provides protection...
It is used to identify the account that the payment should post to and...
Is this customer eligible for a PA? if yes, how much? if not, why?
It is a bundle of one or more features that can be sold to customers.
If I receive a call warm transferred from an internal Sprint...
How much actual payment has been posted to this account?
One of the reasons why services on an SL account can be restricted:
These products and services—sometimes called add-ons or buy...
When granting a temporary increase in SL, always inform the customer...
The Bill History Report allows you to view the customer's history of...
Will this account be charged with a penalty?
For ____ phones, once the hotline has been removed, advise the...
How much should the customer pay to recover returned item?
If customer is authenticated via Legacy method, agent can provide...
Customer will get this when account is nearing ASL suspension
Roaming is currently only available on the CDMA network platform.
Customers receive their invoices in the mail within _____.
You can cancel and re-create a PA once a customer misses atleast...
If your customer calls after the installment is due, the PA will...
Casual data charges
Services are disconnected without possibility of reconnection.
Activity code "L"
All services on the BAN are disconnected due to customer request or at...
$40.00 per month per line of service.
What are the 2 main actions in taking a checking or savings account...
What is the absolute minimum payment customer should make today...
If the Account does not have a PIN, Security Q&A, or a Passcode,...
For accounts with no PIN, no Passcode, or no Security Q&A, caller...
APS payment posting timeframe
Recurring Direct Debit (RDD): Allows Sprint to automatically charge...
What is the actual amount that posted to the BAN?
What is NOT true for a Blocked Account?
It advises customers that if they fo not pay the past due balance,...
You can use the pre-cash card in any sprint retail store.
The following are reasons why account cannot be given a PA, except:
If the customer has a passcode and the passcode does NOT match the...
For mailed-in payments, what kind of activity occurred if system text...
Memo code used when granting a 2-day extension.
How much payment posted on the account - 1/30/06?
What is the best option you can offer to the customer to restore...