Certified Finance Specialist Cfs Training

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Certified Finance Specialist Cfs Training - Quiz

Answer questions based on all the modules covered in the CFS training.


Questions and Answers
  • 1. 

    An individual or a company who receives the bill and is responsible for all charges incurred by the subscribers.

    • A.

      Subscriber

    • B.

      Account administrator

    • C.

      Customer

    • D.

      Account owner

    Correct Answer
    D. Account owner
    Explanation
    The account owner is the individual or company who receives the bill and is responsible for all charges incurred by the subscribers. They have the authority to manage and make decisions regarding the account, including adding or removing subscribers, controlling access to services, and handling billing and payment. The account owner has the ultimate responsibility for ensuring that all charges are paid and that the account is properly managed.

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  • 2. 

    Is a 9-digit unique number that is automatically assigned when the account is first created.

    • A.

      PTN

    • B.

      BAN

    • C.

      UFMI

    • D.

      SSN

    Correct Answer
    B. BAN
    Explanation
    A 9-digit unique number that is automatically assigned when the account is first created is referred to as a BAN.

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  • 3. 

    A check that is returned to Sprint as non-collectable funds.

    • A.

      BCK

    • B.

      DCK

    • C.

      Refund

    Correct Answer
    B. DCK
    Explanation
    The correct answer is DCK. This is because DCK stands for "Debit Check", which refers to a check that is returned to Sprint as non-collectable funds. This could happen if the person who wrote the check did not have enough funds in their account to cover the amount. Therefore, DCK is the correct answer in this context.

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  • 4. 

    It occurs when a customer calls to complain about a charge. It is a request to investigate and resolve a charge that the customer feels is unjustified.

    • A.

      DCK

    • B.

      Follow up

    • C.

      Dispute

    • D.

      Memo

    Correct Answer
    C. Dispute
    Explanation
    A dispute is the correct answer because it involves a customer calling to complain about a charge and requesting an investigation and resolution for a charge they feel is unjustified. This suggests that there is a disagreement or conflict between the customer and the company regarding the charge, which is why a dispute needs to be addressed and resolved.

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  • 5. 

    Special characteristics of a service that Sprint offers to customers—for example, call waiting, caller ID, voice mail, text messaging, and call detail.

    • A.

      Service

    • B.

      SOC

    • C.

      Feature

    • D.

      PricePlan

    Correct Answer
    C. Feature
    Explanation
    The given correct answer is "Feature". A feature refers to the special characteristics or functionalities of a service that Sprint offers to its customers. These features can include call waiting, caller ID, voice mail, text messaging, and call detail. Features enhance the overall service experience and provide additional value to the customers.

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  • 6. 

    This is usually labeled as a “friendly reminder”.

    • A.

      Memo

    • B.

      SMS

    • C.

      Follow up

    • D.

      Late notice letter

    Correct Answer
    D. Late notice letter
    Explanation
    A late notice letter is a type of communication that is typically sent to remind someone about an overdue payment or an impending deadline. It is often labeled as a "friendly reminder" to soften the tone and encourage prompt action. This type of letter is commonly used by businesses or organizations to notify individuals about their outstanding obligations and to urge them to take immediate action to avoid any further consequences.

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  • 7. 

    The telephone number of the subscriber unit.

    • A.

      UFMI

    • B.

      SSN

    • C.

      PTN

    • D.

      BAN

    Correct Answer
    C. PTN
    Explanation
    PTN stands for Personal Telephone Number, which refers to the telephone number of the subscriber unit. This is the unique number assigned to an individual subscriber's telephone line or device, allowing them to make and receive calls. The PTN is used to identify and connect the subscriber to the telephone network, ensuring that calls are routed correctly.

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  • 8. 

    All services are temporarily disconnected. 

    • A.

      Cancelled

    • B.

      Closed

    • C.

      Hotlined

    • D.

      Suspended

    Correct Answer
    D. Suspended
    Explanation
    The word "suspended" means to temporarily stop or discontinue something. In the given context, it implies that all services have been temporarily disconnected or halted. This term accurately conveys the idea that the services are not available for a temporary period and will resume at a later time.

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  • 9. 

    It is a bundle of one or more features that can be sold to customers.

    • A.

      PricePlan

    • B.

      Contract

    • C.

      Service

    • D.

      SOC

    Correct Answer
    D. SOC
    Explanation
    SOC stands for Service Order Catalog and refers to a bundle of one or more features that can be sold to customers. This means that SOC is a collection of services or features that are offered to customers as a package. It allows customers to choose from a variety of options and select the combination of features that best suits their needs. SOC helps in simplifying the process of selling and purchasing services by providing a pre-defined set of options for customers to choose from.

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  • 10. 

    Services are disconnected without possibility of reconnection.

    • A.

      Suspended

    • B.

      Cancelled

    • C.

      Closed

    • D.

      Blocked

    Correct Answer
    C. Closed
    Explanation
    The term "closed" implies that services have been permanently terminated and cannot be reconnected. This suggests that there is no possibility of resuming or restoring the services that were previously available. "Suspended" refers to a temporary halt in services, indicating that they may be resumed at a later time. "Cancelled" suggests the termination of a planned service or event, but it does not necessarily imply that the services cannot be reconnected. "Blocked" typically refers to a restriction or prevention of access, but it does not necessarily indicate a permanent disconnection. Therefore, "closed" is the most appropriate term to describe services that are disconnected without the possibility of reconnection.

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  • 11. 

    Thank you for calling Sprint Customer Finance Services.

    • A.

      Identify caller

    • B.

      Closing

    • C.

      Greeting

    • D.

      Identify account

    Correct Answer
    C. Greeting
    Explanation
    The given correct answer is "greeting". This is because the caller is calling Sprint Customer Finance Services, and the first thing that the customer service representative should do is greet the caller. This sets a positive tone for the conversation and shows professionalism. By greeting the caller, the representative acknowledges their presence and makes them feel valued. It is an essential step in providing good customer service.

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  • 12. 

    "May I have the PIN or the answer to the Security Question on the account?"

    • A.

      Confirm account information

    • B.

      Identify Account

    • C.

      Review Account

    • D.

      Authenticate the Caller

    Correct Answer
    D. Authenticate the Caller
    Explanation
    The phrase "May I have the PIN or the answer to the Security Question on the account?" suggests that the person is requesting either the PIN or the answer to the Security Question in order to verify the identity of the caller. This is done to authenticate the caller and ensure that they are indeed the account holder. The other options, such as confirming account information, identifying the account, and reviewing the account, do not specifically address the need to verify the caller's identity.

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  • 13. 

    Mr./Mrs. Customer, we're showing a total balance due of $xx. Mr./Mrs. Customer, may I assist you with making this payment over the phone today?

    • A.

      Offer Assistance

    • B.

      Problem Resolution

    • C.

      Review Account

    • D.

      Authenticate Your Caller's Identity

    Correct Answer
    A. Offer Assistance
    Explanation
    The correct answer is "Offer Assistance". This is because the customer service representative is offering to help the customer make a payment over the phone. By providing assistance, the representative is showing willingness to support the customer in resolving their payment issue.

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  • 14. 

    "May I have the wireless number you are calling about please?"

    • A.

      Review Account

    • B.

      Confirm Account Information

    • C.

      Identify Account

    • D.

      Identify Caller

    Correct Answer
    C. Identify Account
    Explanation
    The phrase "May I have the wireless number you are calling about please?" indicates that the person asking for the number wants to identify the specific account that the caller is referring to. This suggests that the correct answer is "Identify Account," as it aligns with the purpose of the question and the information being requested.

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  • 15. 

    Fix it or find someone who can.

    • A.

      Offer Assistance

    • B.

      Identify Account

    • C.

      Problem Resolution

    • D.

      Review Account

    Correct Answer
    C. Problem Resolution
    Explanation
    The correct answer is "Problem Resolution" because it is the most appropriate option for addressing the issue mentioned in the question. The other options, such as "Offer Assistance," "Identify Account," and "Review Account," do not directly address the problem at hand and are not as effective in resolving the issue. "Problem Resolution" suggests actively working towards finding a solution, which is the most suitable course of action in this situation.

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  • 16. 

    If customer can't provide PIN, apologize for the inconvenience then end the call.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    This statement is false because if a customer cannot provide their PIN, the appropriate action would not be to apologize and end the call. Instead, the customer service representative should try to assist the customer in finding an alternative solution or provide guidance on how to retrieve or reset their PIN. Ending the call without attempting to resolve the issue would not be a satisfactory customer service approach.

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  • 17. 

    Account MUST ALWAYS be reauthenticated for ALL warm transfers.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    The statement is false. Warm transfers do not always require reauthentication of the account. In a warm transfer, the call is transferred to another agent or department without disconnecting the call. In some cases, the account may already be authenticated and there is no need to reauthenticate. However, in certain situations where sensitive information is involved, reauthentication may be necessary to ensure the security and privacy of the account.

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  • 18. 

    If customer's issue cannot be handled by Collections, help the customer by providing the telephone number of the department he/she should call, then end the call.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    The given statement suggests that if a customer's issue cannot be resolved by Collections, they should provide the customer with the telephone number of the appropriate department and then end the call. However, the correct answer is false because it is not the responsibility of Collections to provide the telephone number of another department. Collections should transfer the call to the appropriate department or escalate the issue to a supervisor, rather than ending the call themselves.

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  • 19. 

    During closing, if customer has an additional issue, help by transferring to another agent.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    During closing, it is not appropriate to transfer the customer to another agent if they have an additional issue. Closing is the final stage of the customer interaction, where the agent is expected to resolve all the customer's concerns and bring the conversation to a satisfactory conclusion. Transferring the customer to another agent at this point would disrupt the closing process and potentially lead to frustration for the customer. It is more efficient and effective for the agent who initially handled the interaction to address any additional issues before closing the conversation.

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  • 20. 

    If I receive a call warm transferred from an internal Sprint department and the Sprint Representative states that he/she has already authenticated the caller, do I need to re-authenticate the caller?

    • A.

      Yes. When you receive a call warm transferred from any internal Sprint department and the Sprint Representative advises you that he/she authenticated the caller, you need to re- authenticate the caller.

    • B.

      No. When you receive a call warm transferred from any internal Sprint department and the Sprint Representative advises you that he/she authenticated the caller, you do not need to re- authenticate the caller.

    • C.

      No. When you receive any transferred call you do not need to re- authenticate the caller; the bypass option should be selected.

    Correct Answer
    B. No. When you receive a call warm transferred from any internal Sprint department and the Sprint Representative advises you that he/she authenticated the caller, you do not need to re- authenticate the caller.
    Explanation
    The correct answer is that you do not need to re-authenticate the caller. This is because the Sprint Representative has already authenticated the caller, so there is no need for you to do it again.

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  • 21. 

    If the Account does not have a PIN, Security Q&A, or a Passcode, what statement is not applicable to the customer?

    • A.

      Authenticate the caller using the Legacy Authorized Contact Policy

    • B.

      Once customer is authenticated he/she can do ANYTHING (including setting up PIN and Security Q&A) on the account.

    • C.

      Once the Customer is Authenticated, the caller is authorized to discuss account, process payment, and make changes to account.

    • D.

      Once the Customer is Authenticated, customer cannot set up the PIN, Security Q&A and Additional Security Notification Method, Change Billing Address, obtain a copy of an invoice electronically (via fax or email) or discuss Call Detail Records

    Correct Answer
    B. Once customer is authenticated he/she can do ANYTHING (including setting up PIN and Security Q&A) on the account.
    Explanation
    If the account does not have a PIN, Security Q&A, or a Passcode, the statement "Once customer is authenticated he/she can do ANYTHING (including setting up PIN and Security Q&A) on the account" is not applicable to the customer. Since the customer does not have these security measures in place, they would not be able to set up a PIN or Security Q&A, even after being authenticated.

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  • 22. 

    If the customer has a passcode and the passcode does NOT match the last 4 digits of the SSN or Tax ID, what can I do for the customer?

    • A.

      Once the Customer is Authenticated, the caller is authorized to discuss account, process payment, and make changes to account only.

    • B.

      The customer is authenticated so he/she can do ANYTHING (including setting up PIN and Security Q&A) on the account.

    • C.

      Once the Customer is Authenticated, customer cannot set up the PIN, Security Q&A and Additional Security Notification Method, Change Billing Address, obtain a copy of an invoice electronically (via fax or email) or discuss Call Detail Records

    Correct Answer
    B. The customer is authenticated so he/she can do ANYTHING (including setting up PIN and Security Q&A) on the account.
    Explanation
    The customer is authenticated, meaning their identity has been verified. This allows them to have full access and control over their account, including the ability to set up a PIN and Security Q&A. They are authorized to discuss account details, process payments, and make any necessary changes.

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  • 23. 

    How do we send the security Notification if customer does not know PIN or Security Q&A?

    • A.

      Create a follow up

    • B.

      Select the Send Security Info button on the Security Authentication window.

    • C.

      Notify Supervisor to send security Notification

    Correct Answer
    B. Select the Send Security Info button on the Security Authentication window.
    Explanation
    To send a security notification to a customer who does not know their PIN or Security Q&A, the correct answer is to select the "Send Security Info" button on the Security Authentication window. This option would allow the user to send the necessary security information to the customer without relying on their knowledge of PIN or Security Q&A.

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  • 24. 

    How long does it take for the customer to receive the PIN via the chosen Additional Security Notification Method?

    • A.

      For SMS or email the customer should receive the notification within 30 to 90 minutes; if thru a letter, the customer will receive it via regular mail within 7 to 10 days.

    • B.

      For SMS or email the customer should receive the notification within 30 to 90 minutes; if thru a letter, the customer will receive it via regular mail within 3 to 5 days.

    • C.

      For SMS or email the customer should receive the notification within 60 to 90 minutes; if thru a letter, the customer will receive it via regular mail within 7 to 10 days.

    Correct Answer
    A. For SMS or email the customer should receive the notification within 30 to 90 minutes; if thru a letter, the customer will receive it via regular mail within 7 to 10 days.
    Explanation
    The customer should receive the PIN notification via SMS or email within 30 to 90 minutes. If the notification is sent through a letter, the customer will receive it via regular mail within 7 to 10 days.

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  • 25. 

    When bypassing the PIN, always choose the 'Attempting Level 3 authentication' as the Bypass Reason.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    Choosing the 'Attempting Level 3 authentication' as the Bypass Reason when bypassing the PIN is recommended because Level 3 authentication provides a higher level of security compared to other authentication levels. By selecting this option, it ensures that the bypass process is more secure and less prone to unauthorized access. This helps in maintaining the integrity and confidentiality of the system and the data it contains.

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  • 26. 

    For accounts with no PIN, no Passcode, or no Security Q&A, caller must verify 3 out of the following 6 Legacy items in order to be authenticated. Identify which combo is invalid.

    • A.

      BAN / PTN / Billing Name

    • B.

      Amount of last payment / BAN / # of active units

    • C.

      Balance due on the last invoice / Amount of last payment / BAN

    • D.

      Billing Name / BAN / SSN

    Correct Answer
    D. Billing Name / BAN / SSN
    Explanation
    The combo "Billing Name / BAN / SSN" is invalid because it does not match the given criteria. The question states that the caller must verify 3 out of the 6 legacy items in order to be authenticated, but "Billing Name / BAN / SSN" only includes 2 items.

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  • 27. 

    If customer is authenticated via Legacy method, agent can provide a copy of an invoice electronically (via fax or email)

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    The statement suggests that if a customer is authenticated through the Legacy method, the agent can provide a copy of an invoice electronically. However, the correct answer is false. This means that even if the customer is authenticated via Legacy method, the agent cannot provide a copy of an invoice electronically.

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  • 28. 

    Once the PIN is set up, Ensemble will automatically delete the Passcode

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    Ensemble is a system that allows users to set up a PIN for security purposes. Once the PIN is successfully set up, the system automatically deletes the Passcode. This means that the Passcode, which was used to initially access the system, is no longer valid or stored in the system after the PIN is created. Therefore, the statement "Once the PIN is set up, Ensemble will automatically delete the Passcode" is true.

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  • 29. 

    If the authenticated caller wants to add or change the Additional Security Notification Method, select one of the following except:

    • A.

      E-mail

    • B.

      SMS

    • C.

      Fax

    Correct Answer
    C. Fax
    Explanation
    The authenticated caller can add or change the Additional Security Notification Method by selecting either e-mail or SMS. However, fax is not an option for adding or changing the notification method.

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  • 30. 

    It advises customers that if they fo not pay the past due balance, account will be suspended.

    • A.

      Avoid account cancellation

    • B.

      Collection agency alert

    • C.

      Disconnection imminent

    • D.

      First text message

    Correct Answer
    C. Disconnection imminent
    Explanation
    The given correct answer, "disconnection imminent," suggests that the message is warning customers that their account will be disconnected if they do not pay the past due balance. This implies that the service or access they have will be suspended or cut off. The phrase "disconnection imminent" indicates that the disconnection is about to happen soon if the payment is not made, emphasizing the urgency and importance of settling the overdue balance to avoid losing access to the account or service.

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  • 31. 

    All services on the BAN are disconnected due to customer request or at Sprint's request.

    • A.

      Cancelled

    • B.

      Closed

    • C.

      Hotlined

    • D.

      Suspended

    Correct Answer
    A. Cancelled
    Explanation
    The correct answer is "cancelled". This means that all services on the BAN (Billing Account Number) are disconnected either because the customer requested it or because Sprint (the service provider) requested it.

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  • 32. 

    Informs customer spending limit is approaching.

    • A.

      Friendly reminder

    • B.

      Late notice

    • C.

      First text message

    • D.

      Write off

    Correct Answer
    C. First text message
    Explanation
    The correct answer is "first text message" because it suggests that the message is being sent for the first time to inform the customer that their spending limit is approaching. This implies that it is a friendly reminder sent in advance to let the customer know about their limit and potentially avoid any issues or penalties. The other options, such as "late notice" or "write off," do not align with the idea of informing the customer in advance and may indicate a different stage or purpose of communication.

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  • 33. 

    First restriction on phone due to exceeding spending limit.

    • A.

      ASL Suspension

    • B.

      Hotline

    • C.

      Suspension

    • D.

      ASL Hotline

    Correct Answer
    D. ASL Hotline
    Explanation
    The correct answer is "ASL Hotline". This suggests that the first restriction on the phone is related to the ASL Hotline. It implies that the phone's usage or access to the ASL Hotline has been suspended due to exceeding the spending limit. However, without further context, it is difficult to provide a more detailed explanation.

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  • 34. 

    "S" activity code

    • A.

      Solution

    • B.

      Subscription

    • C.

      Suspension

    Correct Answer
    C. Suspension
    Explanation
    The correct answer is "suspension" because the given options are all words that start with the letter "s" and are related to some kind of action or state. "Solution" and "subscription" are both positive words that imply progress or continuation, while "suspension" is a negative word that suggests a pause or halt in activity.

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  • 35. 

    "W" activity coded

    • A.

      Warning

    • B.

      Withheld

    • C.

      Writeoff

    Correct Answer
    C. Writeoff
    Explanation
    The correct answer is "writeoff". The given options are different activities that are coded with a letter "W". Out of these options, "writeoff" is the only activity that starts with the letter "W".

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  • 36. 

    One of the reasons why services on an SL account can be restricted:

    • A.

      Cancelled

    • B.

      Long distance charges

    • C.

      Past due

    Correct Answer
    C. Past due
    Explanation
    Services on an SL account can be restricted if the account is past due. This means that the account holder has not made the required payments within the specified time period. When an account is past due, the service provider may restrict certain services as a way to encourage the account holder to make the necessary payments. This restriction is a measure taken to ensure that the service provider is compensated for the services provided and to encourage timely payment in the future.

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  • 37. 

    One of the reasons why services on an SL account can be restricted:

    • A.

      Cancelled

    • B.

      Long distance charges

    • C.

      Past due

    Correct Answer
    C. Past due
    Explanation
    Services on an SL account can be restricted if the account has a past due balance. This means that the account holder has not paid their bills on time and as a result, the service provider has restricted or limited their access to certain services. When an account is past due, the service provider may suspend or restrict services until the outstanding balance is paid off. This is a common practice to ensure that customers fulfill their financial obligations and to prevent further accumulation of unpaid bills.

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  • 38. 

    Another reason why an SL account can be restricted

    • A.

      Cancelled

    • B.

      Exceeds spending limit

    • C.

      Long distance charges

    Correct Answer
    B. Exceeds spending limit
    Explanation
    An SL account can be restricted if it exceeds the spending limit. This means that if the account spends more money than the set limit, certain restrictions may be imposed on the account. This could include limitations on making purchases, accessing certain features, or even suspending the account temporarily. Exceeding the spending limit is a common reason for account restrictions as it helps to prevent overspending and protect the account holder from financial risks.

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  • 39. 

    Activity code "L"

    • A.

      Late fee

    • B.

      Late Notice

    • C.

      Lost

    Correct Answer
    B. Late Notice
    Explanation
    The given activity code "L" refers to a late notice. This code is used to indicate that a notice regarding a late payment or action has been issued. It is likely that this code is used in a system or process to track and document instances where a late notice has been sent to a customer or client. The code "L" helps to categorize and identify these specific types of notices in order to easily manage and follow up on them.

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  • 40. 

    Customer will get this when account is nearing ASL suspension

    • A.

      First text message

    • B.

      Friendly reminder

    • C.

      Late notice

    • D.

      Second text message

    Correct Answer
    D. Second text message
    Explanation
    The second text message is the correct answer because it suggests that it is a follow-up message after the first text message. The term "late notice" implies that the account is already overdue or past the due date, whereas the phrase "friendly reminder" indicates a more informal and early notification. Therefore, the second text message would be appropriate when the account is nearing ASL suspension, as it would serve as a stronger reminder to the customer.

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  • 41. 

    Used to access product, device, and plan information. Sprint.com can be accessed by any computer connected to the internet.

    • A.

      Sprint.com

    • B.

      KMS

    • C.

      WiPOD

    Correct Answer
    A. Sprint.com
    Explanation
    Sprint.com is the correct answer because it is a website that allows users to access product, device, and plan information. It can be accessed by any computer connected to the internet. The other options mentioned, KMS and WiPOD, do not provide the same functionality or accessibility as sprint.com.

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  • 42. 

    Roadside Rescue

    • A.

      $4.00 per month per year of service.

    • B.

      $4.00 per month per line of service.

    • C.

      $4.00 per month for all line of service.

    • D.

      $40.00 per month per line of service.

    Correct Answer
    B. $4.00 per month per line of service.
    Explanation
    The correct answer is $4.00 per month per line of service. This means that for each line of service, a monthly fee of $4.00 is charged.

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  • 43. 

    $40.00 per month per line of service.

    • A.

      IDEN

    • B.

      CDMA

    • C.

      CMDA

    • D.

      UFMI

    Correct Answer
    A. IDEN
    Explanation
    The correct answer is iDEN because it is the only option that is relevant to the given information. The statement "per month per line of service" suggests that it is referring to a mobile communication service, and iDEN (Integrated Digital Enhanced Network) is a mobile telecommunications technology that provides push-to-talk communication. CDMA, CMDA, and UFMI are not relevant to the given information and do not pertain to per month per line of service.

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  • 44. 

    Roaming is currently only available on the CDMA network platform.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    Roaming refers to the ability of a mobile device to connect to a network outside of its home network. In this case, the statement states that roaming is only available on the CDMA network platform. CDMA (Code Division Multiple Access) is a type of cellular network technology. Therefore, the correct answer is true, indicating that roaming can only be done on the CDMA network platform.

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  • 45. 

    International Roaming occurs only when customers travel internationally and use their phones in a foreign location.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    International roaming refers to the ability of a mobile phone user to automatically make and receive voice calls, send and receive data, or access other services when traveling outside their home country. It allows customers to use their phones in a foreign location by connecting to a different network operator. Therefore, the statement "International Roaming occurs only when customers travel internationally and use their phones in a foreign location" is correct.

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  • 46. 

    Casual data charges

    • A.

      $0.3 per kilobyte.

    • B.

      $0.03 per minute

    • C.

      $0.03 per kilobyte.

    Correct Answer
    C. $0.03 per kilobyte.
    Explanation
    The correct answer is $0.03 per kilobyte because it is the only option that matches the given information. The other options, $0.3 per kilobyte and $0.03 per minute, do not align with the given data. Therefore, the correct charge for casual data usage is $0.03 per kilobyte.

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  • 47. 

    A flat, monthly fee charged to each customer for the selected service plan.

    • A.

      Monthly recurring charge

    • B.

      Overage charge

    • C.

      Sprint Service charge

    Correct Answer
    A. Monthly recurring charge
    Explanation
    The correct answer is "Monthly recurring charge." This refers to a fixed fee that is charged to customers on a monthly basis for their selected service plan. It is a consistent charge that customers can expect to pay every month, regardless of their usage or any additional charges.

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  • 48. 

    Which plan is not being offered by Sprint?

    • A.

      Individual plans

    • B.

      Family (shared-minute) plans

    • C.

      Nextel Direct Connect

    • D.

      Government plans

    • E.

      Business plans

    Correct Answer
    D. Government plans
    Explanation
    Sprint does not offer government plans.

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  • 49. 

    These products and services—sometimes called add-ons or buy ups—are usually dependant upon a combination of network and _________.

    • A.

      Device capabilities

    • B.

      Price

    • C.

      Plan

    • D.

      Location

    • E.

      Credit

    Correct Answer
    A. Device capabilities
    Explanation
    The products and services mentioned in the question are dependent on a combination of network and device capabilities. This means that the availability and functionality of these add-ons or buy-ups rely on the capabilities of the device being used, such as its processing power, storage capacity, and compatibility with the network. The network itself also plays a role in determining the effectiveness and accessibility of these additional features.

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  • 50. 

    It's a bundled protection plan that provides protection against theft or loss and service repair for Sprint and Nextel phones, smart devices, and connection cards. 

    • A.

      Equipment Service & Repair Protection

    • B.

      Equipment Replacement Protection

    • C.

      Total Equipment Protection

    Correct Answer
    C. Total Equipment Protection
    Explanation
    Total Equipment Protection is a bundled protection plan offered by Sprint and Nextel. It provides coverage against theft or loss as well as service repair for their phones, smart devices, and connection cards. This plan ensures that customers are protected financially and can receive necessary repairs or replacements for their devices if they are damaged, lost, or stolen.

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Quiz Review Timeline +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Mar 21, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Jan 30, 2009
    Quiz Created by
    Eydie
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