Etraining 15 & 16

29 Questions | Total Attempts: 64

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Etraining 15  & 16

Year End eTraining: Support Center Updates


Questions and Answers
  • 1. 
    The internal PerformX cable ordering guide had a column added to the right-hand side of the chart. What Vehicle Management kit/cable is listed on the right-hand side?
    • A. 

      Hino MBA KIT: M-010-0538

    • B. 

      OBD-II KIT: M-010-0151

    • C. 

      OBD-II V2 KIT: M-010-0152

    • D. 

      2-pin PerformX Cable PART: L-016-0106

  • 2. 
    There are some important notes at the bottom of the firmware matrix. What do these notes pertain to?
    • A. 

      V2 OBD-II vs V2 OBD-II w/ J1587 CAN

    • B. 

      L2 OTAP rights pertaining to 3.10 OBC code

    • C. 

      Explaining why BLU firmware stops at 1.11

    • D. 

      MBA firmware 1.19

  • 3. 
    Which state regulations are included in the State Hours of Service cheat sheet? (check all that apply)
    • A. 

      Alaska

    • B. 

      California

    • C. 

      Florida

    • D. 

      Texas

    • E. 

      Wisconsin

    • F. 

      Hawaii

    • G. 

      Arizona

    • H. 

      Texas Oilfield

  • 4. 
    True or False: There is a Microdea [scanner] setup and troubleshooting document on the Support Center?
    • A. 

      True

    • B. 

      False

  • 5. 
    Orders placed before _________ will be reviewed the same day.
    • A. 

      10:30

    • B. 

      13:00

    • C. 

      16:00

    • D. 

      08:30

    • E. 

      09:00

  • 6. 
    What information do you need to collect from a caller in order to perform a remote odometer sync?
    • A. 

      Customer ID

    • B. 

      Truck Number

    • C. 

      The Truck's current Odometer Reading

    • D. 

      Verification that the Truck's Odometer Value matches what is in the PFM (10 to 15 mile leeway) once the Odometer Sync has finished

    • E. 

      Lot number of Multi-bus kit used

    • F. 

      Confirmation that the unit is "headless"

  • 7. 
    What information is available to view in Pluto? (check all that apply)
    • A. 

      Vehicle Administration

    • B. 

      Audit Plus

    • C. 

      GPS Location Admin

    • D. 

      Digital Call History

    • E. 

      Power Log

    • F. 

      Dock Power Log

    • G. 

      MID View

    • H. 

      Vehicle Hardware Summary

    • I. 

      Get Raw Vehicle Management Data

    • J. 

      Vehicle Settings Summary

    • K. 

      Onboard Application License Summary

    • L. 

      Automated Workflow Troubleshooting

  • 8. 
    What document could you direct a customer to who is looking for a Tablet's technical specs?
    • A. 

      PeopleNet Tablet Specification Sheet

    • B. 

      BLU.2,Tablet, and PD.4 Quick Reference Guides (QRG) for .14

    • C. 

      Tablet Driver Training

    • D. 

      BLU.2 (1.11.7.12) and Tablet (2.5.6.12) Quick Reference Guide

  • 9. 
    Which of the following can NOT be the case if you need to edit an order? (check all that apply)
    • A. 

      Pending Billing status

    • B. 

      Billed status

    • C. 

      Ready to Ship shipping status

    • D. 

      Reviewed by Operations is checked

    • E. 

      An Expected ship Date

    • F. 

      Safety Stock OBC orders

    • G. 

      PeopleNet Mobile display orders

    • H. 

      Vehicle Management Kit orders

  • 10. 
    What is step 5 for Setting the Dashboard Odometer as Priority 1?
    • A. 

      Start the vehicle engine, if you have not already done so, and allow it to idle for at least 30 seconds

    • B. 

      If the odometer does not update automatically at this point, send down the clear ODO priority command

    • C. 

      Put device onto Set Dashboard Odometer as Priority 1

    • D. 

      Push a find, the new ODO will take hold

  • 11. 
    According to the Multi-Bus with PLC for Trailer Tracking Installation Support Center document, what type of fuse should be used in the installation?
    • A. 

      10 amp

    • B. 

      5 ohm

    • C. 

      2 ohm

    • D. 

      5 amp

  • 12. 
    What is the password to log into the ACS Customer Portal for TSR troubleshooting?
    • A. 

      Peoplenet123

    • B. 

      Peoplenet321

    • C. 

      Peoplenet123

    • D. 

      Banana sandwiches

  • 13. 
    Always click "Log Out" when you are done with troubleshooting in the ACS portal.
    • A. 

      True

    • B. 

      False

  • 14. 
    What search terms would be best to use when trying to find an installation diagram for a BLU.2? (Check all that apply)
    • A. 

      BLU.2

    • B. 

      Info

    • C. 

      Installation

    • D. 

      Setup

    • E. 

      Diagram

    • F. 

      Cable Connections

  • 15. 
    What is considered to be normal business hours for escalating to TMW?
    • A. 

      8:00am-6:00pm CST

    • B. 

      9:00am-5:00pm EST

    • C. 

      8:00am-6:00pm EST

    • D. 

      9:00am-5:00pm CST

  • 16. 
    When using Texas Hours of Service Regulations, how long does a driver need to stay in Off Duty/SB to reset their work shift?
    • A. 

      10 Hours consecutive

    • B. 

      8 Hours consecutive

    • C. 

      12 Hours consecutive

    • D. 

      12 Hours in a 24 hour span

    • E. 

      10 Hours in a 24 hour span

  • 17. 
    Orders can be shipped to a PO Box
    • A. 

      True

    • B. 

      False

  • 18. 
    What is the password to watch the PeopleNet eLearning: Dispatcher Training video?
    • A. 

      Peoplenet123

    • B. 

      Pe0pleN3t

    • C. 

      Peoplenet247

    • D. 

      Peoplenet2014

  • 19. 
    How many narrated training sessions are available in the PeopleNet Fleet Manager eLearning Center?
    • A. 

      2

    • B. 

      4

    • C. 

      6

    • D. 

      8

  • 20. 
    What is the name of the article that includes information on adding a single duty status to multiple drivers logs?
    • A. 

      Driver Tab Information

    • B. 

      Duty Status Changes

    • C. 

      EDriver Log Corrections

    • D. 

      EDriver Logs Active Driver List in the PFM

  • 21. 
    Which steps are outlined or linked to in the article "Troubleshooting No Communication on PeopleNet Mobile"? (check all that apply)
    • A. 

      Refresh

    • B. 

      Force a Data Call

    • C. 

      Reboot Display

    • D. 

      Check Cell Diagnostics

    • E. 

      Bypass Login Screen

    • F. 

      Change Satellite Modem

  • 22. 
    When downloading files from the FTP site, PeopleNet recommends reformatting the USB stick to which file system first?
    • A. 

      FAT32

    • B. 

      17Bit

    • C. 

      4G

    • D. 

      Dot13

  • 23. 
    If a customer has questions on editing a scheduled report in Logistics Intelligence which article should you send them?
    • A. 

      Scheduling a report in Logistics Intelligence

    • B. 

      LI Browser Compatibility

    • C. 

      Editing / Modifying a Scheduled Report in Logistics Intelligence

    • D. 

      Running Reports in Logistics Intelligence Narrated Training

  • 24. 
    What is the part number for a 6 to 9 pin adapter for a Vehicle Management cable?
    • A. 

      Part L-016-0527

    • B. 

      Part D-012-0146

    • C. 

      Part E-010-0500

    • D. 

      Kit: M-010-0200

  • 25. 
    Expanding tablet batteries are only covered by extended warranty.
    • A. 

      True

    • B. 

      False

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