Etraining 15 & 16
Year End eTraining: Support Center Updates
- 1.The internal PerformX cable ordering guide had a column added to the right-hand side of the chart. What Vehicle Management kit/cable is listed on the right-hand side?
- A.
Hino MBA KIT: M-010-0538
- B.
OBD-II KIT: M-010-0151
- C.
OBD-II V2 KIT: M-010-0152
- D.
2-pin PerformX Cable PART: L-016-0106
- 2.There are some important notes at the bottom of the firmware matrix. What do these notes pertain to?
- A.
V2 OBD-II vs V2 OBD-II w/ J1587 CAN
- B.
L2 OTAP rights pertaining to 3.10 OBC code
- C.
Explaining why BLU firmware stops at 1.11
- D.
MBA firmware 1.19
- 3.Which state regulations are included in the State Hours of Service cheat sheet? (check all that apply)
- A.
Alaska
- B.
California
- C.
Florida
- D.
Texas
- E.
Wisconsin
- F.
Hawaii
- G.
Arizona
- H.
Texas Oilfield
- 4.True or False: There is a Microdea [scanner] setup and troubleshooting document on the Support Center?
- A.
True
- B.
False
- 5.Orders placed before _________ will be reviewed the same day.
- A.
10:30
- B.
13:00
- C.
16:00
- D.
08:30
- E.
09:00
- 6.What information do you need to collect from a caller in order to perform a remote odometer sync?
- A.
Customer ID
- B.
Truck Number
- C.
The Truck's current Odometer Reading
- D.
Verification that the Truck's Odometer Value matches what is in the PFM (10 to 15 mile leeway) once the Odometer Sync has finished
- E.
Lot number of Multi-bus kit used
- F.
Confirmation that the unit is "headless"
- 7.What information is available to view in Pluto? (check all that apply)
- A.
Vehicle Administration
- B.
Audit Plus
- C.
GPS Location Admin
- D.
Digital Call History
- E.
Power Log
- F.
Dock Power Log
- G.
MID View
- H.
Vehicle Hardware Summary
- I.
Get Raw Vehicle Management Data
- J.
Vehicle Settings Summary
- K.
Onboard Application License Summary
- L.
Automated Workflow Troubleshooting
- 8.What document could you direct a customer to who is looking for a Tablet's technical specs?
- A.
PeopleNet Tablet Specification Sheet
- B.
BLU.2,Tablet, and PD.4 Quick Reference Guides (QRG) for .14
- C.
Tablet Driver Training
- D.
BLU.2 (1.11.7.12) and Tablet (2.5.6.12) Quick Reference Guide
- 9.Which of the following can NOT be the case if you need to edit an order? (check all that apply)
- A.
Pending Billing status
- B.
Billed status
- C.
Ready to Ship shipping status
- D.
Reviewed by Operations is checked
- E.
An Expected ship Date
- F.
Safety Stock OBC orders
- G.
PeopleNet Mobile display orders
- H.
Vehicle Management Kit orders
- 10.What is step 5 for Setting the Dashboard Odometer as Priority 1?
- A.
Start the vehicle engine, if you have not already done so, and allow it to idle for at least 30 seconds
- B.
If the odometer does not update automatically at this point, send down the clear ODO priority command
- C.
Put device onto Set Dashboard Odometer as Priority 1
- D.
Push a find, the new ODO will take hold
- 11.According to the Multi-Bus with PLC for Trailer Tracking Installation Support Center document, what type of fuse should be used in the installation?
- A.
10 amp
- B.
5 ohm
- C.
2 ohm
- D.
5 amp
- 12.What is the password to log into the ACS Customer Portal for TSR troubleshooting?
- A.
Peoplenet123
- B.
Peoplenet321
- C.
Peoplenet123
- D.
Banana sandwiches
- 13.Always click "Log Out" when you are done with troubleshooting in the ACS portal.
- A.
True
- B.
False
- 14.What search terms would be best to use when trying to find an installation diagram for a BLU.2? (Check all that apply)
- A.
BLU.2
- B.
Info
- C.
Installation
- D.
Setup
- E.
Diagram
- F.
Cable Connections
- 15.What is considered to be normal business hours for escalating to TMW?
- A.
8:00am-6:00pm CST
- B.
9:00am-5:00pm EST
- C.
8:00am-6:00pm EST
- D.
9:00am-5:00pm CST
- 16.When using Texas Hours of Service Regulations, how long does a driver need to stay in Off Duty/SB to reset their work shift?
- A.
10 Hours consecutive
- B.
8 Hours consecutive
- C.
12 Hours consecutive
- D.
12 Hours in a 24 hour span
- E.
10 Hours in a 24 hour span
- 17.Orders can be shipped to a PO Box
- A.
True
- B.
False
- 18.What is the password to watch the PeopleNet eLearning: Dispatcher Training video?
- A.
Peoplenet123
- B.
Pe0pleN3t
- C.
Peoplenet247
- D.
Peoplenet2014
- 19.How many narrated training sessions are available in the PeopleNet Fleet Manager eLearning Center?
- A.
2
- B.
4
- C.
6
- D.
8
- 20.What is the name of the article that includes information on adding a single duty status to multiple drivers logs?
- A.
Driver Tab Information
- B.
Duty Status Changes
- C.
EDriver Log Corrections
- D.
EDriver Logs Active Driver List in the PFM
- 21.Which steps are outlined or linked to in the article "Troubleshooting No Communication on PeopleNet Mobile"? (check all that apply)
- A.
Refresh
- B.
Force a Data Call
- C.
Reboot Display
- D.
Check Cell Diagnostics
- E.
Bypass Login Screen
- F.
Change Satellite Modem
- 22.When downloading files from the FTP site, PeopleNet recommends reformatting the USB stick to which file system first?
- A.
FAT32
- B.
17Bit
- C.
4G
- D.
Dot13
- 23.If a customer has questions on editing a scheduled report in Logistics Intelligence which article should you send them?
- A.
Scheduling a report in Logistics Intelligence
- B.
LI Browser Compatibility
- C.
Editing / Modifying a Scheduled Report in Logistics Intelligence
- D.
Running Reports in Logistics Intelligence Narrated Training
- 24.What is the part number for a 6 to 9 pin adapter for a Vehicle Management cable?
- A.
Part L-016-0527
- B.
Part D-012-0146
- C.
Part E-010-0500
- D.
Kit: M-010-0200
- 25.Expanding tablet batteries are only covered by extended warranty.
- A.
True
- B.
False
Questions: 10 | Attempts: 112 | Last updated: May 1, 2019
-
Sample QuestionThe California Code of Regulations, Title 5, Education Code 49423 states
Questions: 10 | Attempts: 206 | Last updated: May 8, 2013
-
Sample QuestionWhat are common symptoms for Type 1 diabetes?
Questions: 10 | Attempts: 182 | Last updated: May 8, 2013
-
Sample QuestionWhich is not a fact about seizures?
Back to top