DVUO MGMT303, Principles Of Management, Chapter 3
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DVUO MGMT303, Principles of Management, Chapter 3 of the Griffin textbook
- 1.The ___________ environment is everythin outside an organization's boundaries that might affect it.
- 2.An organization's __________ environment consists of conditions and forces within the organization
- 3.Select the two parts of an organization's external environment:
- A.
Task environment
- B.
Strategic environment
- C.
General environment
- D.
Economic environment
- E.
Social environment
- 4.Which one of the following is not one of the five dimensions of the task environment
- A.
Competitors
- B.
Customers
- C.
Suppliers
- D.
Strategic partners
- E.
Government Standards
- 5.The ___________ environment of an organization is the set of broad dimensions and forces in its surroundings that create its overall context.
- 6.The __________ environment consists of specific external organizations or groups that influence an organization.
- 7.The ____________ dimension is the overall health and vitality of the economic system in which the organization operates.
- 8.The ______________ dimension refers to the methods available for converting resources into products or services.
- 9.The _____________ dimension includes the customs, mores, values, and demographic characteristics of the society in which the organization functions.
- 10.The _____________ dimension refers to the government regulation of business and the relationship between business and government.
- 11.The ___________ dimension is the extent to which an organization is involved in or affected by business in other countries.
- 12.A(n) ___________ is another organization that compete with it for resources.
- 13.A(n) ___________ is whoever pays money to acquire an organization's products or services.
- 14.A(n) ____________ is an organization that provides resources for other organizations.
- 15.A(n) ________________ is an organization working together with one or more organizations in a joint venture or similar arrangement.
- 16.A(n) ______________ is a unit that has the potential to control, legislate, or otherwise influence the organization's policies and practices.
- 17.A(n) ________________ is a group organized by its members to attempt to influence business.
- 18.The ________(s) of a business are whoever can claim property rights to an organization.
- 19.The governing body elected by a coporation's stockholders and charged with overseeing the general management of the firm to ensure that it is being run in a way that best serves the stockholders' interests is call the ___________________.
- 20.Which of the following are the main parts of an organization's internal environment:
- A.
Culture
- B.
Physical work environment
- C.
Owners
- D.
Board of Directors
- E.
All of the above
- 21.An organization's _______________ is the set of values, beliefs, behaviors, customs, and attitudes that helps the members understand what it stands for, how it does things, and what it considers important.
- 22.Managers must understand that _________ is an important determinant of how well their organization will perform.
- 23.Which one of the following can be dertmined and managed in a number of different ways?
- A.
Employees
- B.
Culture
- C.
Customers
- D.
Suppliers
- E.
Managers
- 24.Environmental influences on the organization can occur through which of the following
- A.
Weather
- B.
Uncertainty
- C.
Competitive forces
- D.
Turbulence
- 25.The economic dimension of the general environment affects both business and nonbusiness organizations.
- A.
True
- B.
False
- 26.Strategic partners are two or more companies that compete against each other for the same scarce resource
- A.
True
- B.
False
- 27.Corporate boards of directors are increasingly taking more active roles in overseeing the management of publicly held companies
- A.
True
- B.
False
- 28.Organizations with simple and stable environments fase the least uncertainty.
- A.
True
- B.
False
- 29.One strategic response an organization may adopt is maintaining the status quo.
- A.
True
- B.
False
- 30.Francine works at a restaurant that is known for its extra-large portions of deep-fried foods. Sales in the past have been good bu recently dropped dramatically as consumers indicated a preference for healthier meals. Which dimension of the general environment has changed.
- A.
Economic dimension
- B.
Technological dimension
- C.
Sciocultural dimension
- D.
Political-legal dimension
- E.
Competitive dimension
- 31.Which of the following best explains the difference between regulatory agencies and interest groups?
- A.
Regulatory agencies control competition, interest groups promote competition.
- B.
Regulatory agencies operate in the task environment, interest groups operate in the general environment.
- C.
Regulatory agencies are temporary; interest groups are permanent.
- D.
Regulatory agencies are created by the government, interest groups are organized by their members.
- E.
Regulatory agencies have little power to influence organizations, interest groups have a great amount of power to influence organizations.
- 32.Before managers attempt to change the organization's culture,
- A.
They must understand the culture
- B.
They should place more emphasis on growth and competitiveness
- C.
They must protect the organization from "outsiders".
- D.
They must eliminate resistance to change in the task environment.
- 33.As chief executive officer, Diane ensures that her managers conduct smooth and efficient operations and maintain the satisfaction and morale of employees. Which model of organizational effectiveness does Diane follow?
- A.
Systems resource approach
- B.
Organizational culture approach
- C.
Internal process approach
- D.
Goal approach
- E.
Strategic constituencies approach
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