Desktop Tech Support Questions

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| By Ptietjens
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Quizzes Created: 1 | Total Attempts: 7,807
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Desktop Tech Support Questions - Quiz

A short series of questions to determine level of technical knowledge as well as expertise in the service area of support.


Questions and Answers
  • 1. 

    A computer's operating system (OS) performs all of the following functions except:

    • A.

      Accessing data storage devices

    • B.

      Executing compiled programs

    • C.

      Managing memory

    • D.

      Editing sound files

    Correct Answer
    D. Editing sound files
    Explanation
    The operating system (OS) of a computer is responsible for managing various tasks such as accessing data storage devices, executing compiled programs, and managing memory. However, editing sound files is not a function typically performed by the operating system. This task is usually carried out by specific software applications designed for sound editing purposes. Therefore, the correct answer is "Editing sound files."

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  • 2. 

    Which of the following programs exists in a base installation Windows 98, but not Windows XP.

    • A.

      Winipcfg.exe

    • B.

      Telnet.exe

    • C.

      Cmd.exe

    • D.

      Ping.exe

    • E.

      Tracert.exe

    Correct Answer
    A. Winipcfg.exe
    Explanation
    Winipcfg.exe exists in a base installation of Windows 98 but not in Windows XP. This program is used to display the IP configuration information of a computer, including the IP address, subnet mask, default gateway, and DNS servers. In Windows XP, this functionality is replaced by the ipconfig command, which can be run in the command prompt.

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  • 3. 

    Select the fastest latency for a network ping

    • A.

      1000ms

    • B.

      500ms

    • C.

      250ms

    • D.

      100ms

    • E.

      60ms

    Correct Answer
    E. 60ms
    Explanation
    The fastest latency for a network ping is 60ms. Latency refers to the time it takes for a packet of data to travel from one point to another in a network. In this case, a lower latency value indicates a faster response time. Therefore, out of the given options, 60ms is the lowest value and hence the fastest latency.

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  • 4. 

    If, while trying to run a new software title, you get the error message "Access Denied" and the program fails to launch, where would you look for the problem?

    • A.

      In the flash drive

    • B.

      In the device drivers

    • C.

      In the integrity of the resident memory

    • D.

      In the file permissions

    • E.

      In the user's profile

    Correct Answer
    D. In the file permissions
    Explanation
    If you receive an "Access Denied" error message while trying to run a new software title and the program fails to launch, the problem is likely with the file permissions. File permissions determine who can access and modify a file, and if the permissions are not set correctly, it can result in an access denied error. Therefore, checking the file permissions would be the appropriate place to look for the problem in this scenario.

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  • 5. 

    True or False.  If you  don't know the answer or solution to a technical question or problem, your first resource should be the person in the office next to you.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    The answer is false because while it may be convenient to ask the person in the office next to you for help, they may not have the expertise or knowledge to provide a solution to the technical question or problem. It is better to seek out someone who is more experienced or knowledgeable in the specific area related to the question or problem.

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  • 6. 

    In technology, GPL usually stands for

    • A.

      General Protection Layer

    • B.

      Gallant Production Level

    • C.

      Gerand Porcine Logic

    • D.

      Gnu Public License

    • E.

      Gel Padded Lathe

    Correct Answer
    D. Gnu Public License
    Explanation
    GPL stands for Gnu Public License. It is a widely used open-source software license that allows users to freely use, modify, and distribute software. The GPL ensures that the software remains open and that any modifications or improvements made to it are also made available to the public. This promotes collaboration and the sharing of knowledge within the software development community.

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  • 7. 

    In  technology, API usually stands for

    • A.

      Application Programming Interface

    • B.

      Academic Performance Index

    • C.

      Acquisition Program Integration

    • D.

      Apple Learning Interchange

    • E.

      Arithmetic Polynomial Interpolation

    Correct Answer
    A. Application Programming Interface
    Explanation
    API stands for Application Programming Interface. In technology, an API is a set of rules and protocols that allows different software applications to communicate and interact with each other. It provides a way for developers to access and use the functionalities of a software or platform without having to understand the underlying code. APIs are commonly used in web development, mobile app development, and integration of different systems. They enable developers to create new applications or enhance existing ones by leveraging the capabilities of other software or services.

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  • 8. 

    While trying to uninstall a large piece of software, the uninstaller crashes and the computer reboots.  Please describe the process you would use to finish removing the software.

  • 9. 

    How would you install an operating system on more than 30 computers?  Use as much detail as possible.

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  • Current Version
  • Mar 22, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Apr 30, 2009
    Quiz Created by
    Ptietjens
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