Desktop Tech Support Quiz
A short series of questions to determine level of technical knowledge as well as expertise in the service area of support.
- 1.A computer's operating system (OS) performs all of the following functions except:
- A.
Accessing data storage devices
- B.
Executing compiled programs
- C.
Managing memory
- D.
Editing sound files
- 2.Which of the following programs exists in a base installation Windows 98, but not Windows XP.
- A.
Winipcfg.exe
- B.
Telnet.exe
- C.
Cmd.exe
- D.
Ping.exe
- E.
Tracert.exe
- 3.Select the fastest latency for a network ping
- A.
1000ms
- B.
500ms
- C.
250ms
- D.
100ms
- E.
60ms
- 4.If, while trying to run a new software title, you get the error message "Access Denied" and the program fails to launch, where would you look for the problem?
- A.
In the flash drive
- B.
In the device drivers
- C.
In the integrity of the resident memory
- D.
In the file permissions
- E.
In the user's profile
- 5.As you are walking down the hallway to help an important client with a trouble ticket they submitted, one of your coworkers rushes up to you and begs you to help them install some software on their computer. The appropriate answer is:
- A.
"Be right there!"
- B.
"Do you have a license for me to install the software?"
- C.
"I'm sorry, but I'm on my way to help out Mr/s. X. If you put in a ticket, I'll be sure to look for it when I'm done and get to you ASAP."
- D.
"Can this wait until tomorrow? I'm very busy right now."
- E.
"As soon as I help Mr/s. X I'll be right with you!"
- 6.True or False. If you don't know the answer or solution to a technical question or problem, your first resource should be the person in the office next to you.
- A.
True
- B.
False
- 7.In technology, GPL usually stands for
- A.
General Protection Layer
- B.
Gallant Production Level
- C.
Gerand Porcine Logic
- D.
Gnu Public License
- E.
Gel Padded Lathe
- 8.In technology, API usually stands for
- A.
Application Programming Interface
- B.
Academic Performance Index
- C.
Acquisition Program Integration
- D.
Apple Learning Interchange
- E.
Arithmetic Polynomial Interpolation
- 9.While trying to uninstall a large piece of software, the uninstaller crashes and the computer reboots. Please describe the process you would use to finish removing the software.
- 10.How would you install an operating system on more than 30 computers? Use as much detail as possible.
Questions: 24 | Attempts: 15430 | Last updated: Jan 5, 2021
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