Desktop Tech Support Quiz

10 Questions | Total Attempts: 2330

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Desktop Support Quizzes & Trivia

A short series of questions to determine level of technical knowledge as well as expertise in the service area of support.


Questions and Answers
  • 1. 
    A computer's operating system (OS) performs all of the following functions except:
    • A. 

      Accessing data storage devices

    • B. 

      Executing compiled programs

    • C. 

      Managing memory

    • D. 

      Editing sound files

  • 2. 
    Which of the following programs exists in a base installation Windows 98, but not Windows XP.
    • A. 

      Winipcfg.exe

    • B. 

      Telnet.exe

    • C. 

      Cmd.exe

    • D. 

      Ping.exe

    • E. 

      Tracert.exe

  • 3. 
    Select the fastest latency for a network ping
    • A. 

      1000ms

    • B. 

      500ms

    • C. 

      250ms

    • D. 

      100ms

    • E. 

      60ms

  • 4. 
    If, while trying to run a new software title, you get the error message "Access Denied" and the program fails to launch, where would you look for the problem?
    • A. 

      In the flash drive

    • B. 

      In the device drivers

    • C. 

      In the integrity of the resident memory

    • D. 

      In the file permissions

    • E. 

      In the user's profile

  • 5. 
    As you are walking down the hallway to help an important client with a trouble ticket they submitted, one of your coworkers rushes up to you and begs you to help them install some software on their computer.  The appropriate answer is:
    • A. 

      "Be right there!"

    • B. 

      "Do you have a license for me to install the software?"

    • C. 

      "I'm sorry, but I'm on my way to help out Mr/s. X. If you put in a ticket, I'll be sure to look for it when I'm done and get to you ASAP."

    • D. 

      "Can this wait until tomorrow? I'm very busy right now."

    • E. 

      "As soon as I help Mr/s. X I'll be right with you!"

  • 6. 
    True or False.  If you  don't know the answer or solution to a technical question or problem, your first resource should be the person in the office next to you.
    • A. 

      True

    • B. 

      False

  • 7. 
    In technology, GPL usually stands for
    • A. 

      General Protection Layer

    • B. 

      Gallant Production Level

    • C. 

      Gerand Porcine Logic

    • D. 

      Gnu Public License

    • E. 

      Gel Padded Lathe

  • 8. 
    In  technology, API usually stands for
    • A. 

      Application Programming Interface

    • B. 

      Academic Performance Index

    • C. 

      Acquisition Program Integration

    • D. 

      Apple Learning Interchange

    • E. 

      Arithmetic Polynomial Interpolation

  • 9. 
    While trying to uninstall a large piece of software, the uninstaller crashes and the computer reboots.  Please describe the process you would use to finish removing the software.
  • 10. 
    How would you install an operating system on more than 30 computers?  Use as much detail as possible.
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