Desktop Tech Support Quiz

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| By Wichita

Wichita

Community Contributor

Quizzes Created: 2 | Total Attempts: 4,357

Questions: 10 | Attempts: 2,643 | Updated: Mar 21, 2023

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A short series of questions to determine level of technical knowledge as well as expertise in the service area of support.

Questions and Answers

1.

A computer's operating system (OS) performs all of the following functions except:
- A.
  
  Accessing data storage devices
- B.
  
  Executing compiled programs
- C.
  
  Managing memory
- D.
  
  Editing sound files
Correct Answer
D. Editing sound files

Explanation
The computer's operating system (OS) is responsible for managing various functions such as accessing data storage devices, executing compiled programs, and managing memory. However, editing sound files is not typically a function performed by the operating system. This task is usually handled by specific software applications designed for audio editing purposes.

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2.

Which of the following programs exists in a base installation Windows 98, but not Windows XP.
- A.
  
  Winipcfg.exe
- B.
  
  Telnet.exe
- C.
  
  Cmd.exe
- D.
  
  Ping.exe
- E.
  
  Tracert.exe
Correct Answer
A. Winipcfg.exe

Explanation
Winipcfg.exe exists in a base installation of Windows 98 but not in Windows XP. This program is used to display the IP configuration settings of a computer, such as the IP address, subnet mask, and default gateway. In Windows XP, this functionality is replaced by the "ipconfig" command which can be executed in the command prompt. Therefore, winipcfg.exe is specific to Windows 98 and is not included in Windows XP.

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3.

Select the fastest latency for a network ping
- A.
  
  1000ms
- B.
  
  500ms
- C.
  
  250ms
- D.
  
  100ms
- E.
  
  60ms
Correct Answer
E. 60ms

Explanation
The fastest latency for a network ping is 60ms. Latency refers to the time it takes for a data packet to travel from the source to the destination and back. In this case, a lower latency indicates a faster network connection. Among the given options, 60ms has the lowest value, making it the fastest latency.

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4.

If, while trying to run a new software title, you get the error message "Access Denied" and the program fails to launch, where would you look for the problem?
- A.
  
  In the flash drive
- B.
  
  In the device drivers
- C.
  
  In the integrity of the resident memory
- D.
  
  In the file permissions
- E.
  
  In the user's profile
Correct Answer
D. In the file permissions

Explanation
If you receive an "Access Denied" error message when trying to run a new software title and the program fails to launch, the problem could be related to file permissions. File permissions determine who can access and modify files on a computer. If the file permissions are not set correctly, it can prevent the program from launching. Therefore, checking the file permissions would be the appropriate place to look for the problem in this scenario.

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5.

As you are walking down the hallway to help an important client with a trouble ticket they submitted, one of your coworkers rushes up to you and begs you to help them install some software on their computer. The appropriate answer is:
- A.
  
  "Be right there!"
- B.
  
  "Do you have a license for me to install the software?"
- C.
  
  "I'm sorry, but I'm on my way to help out Mr/s. X. If you put in a ticket, I'll be sure to look for it when I'm done and get to you ASAP."
- D.
  
  "Can this wait until tomorrow? I'm very busy right now."
- E.
  
  "As soon as I help Mr/s. X I'll be right with you!"
Correct Answer
C. "I'm sorry, but I'm on my way to help out Mr/s. X. If you put in a ticket, I'll be sure to look for it when I'm done and get to you ASAP."

Explanation
The correct answer is "I'm sorry, but I'm on my way to help out Mr/s. X. If you put in a ticket, I'll be sure to look for it when I'm done and get to you ASAP." This answer demonstrates professionalism and prioritization of responsibilities. It acknowledges the coworker's request but also communicates the current commitment to assist an important client. It also offers a solution by suggesting the coworker to submit a ticket, ensuring that their request will be addressed promptly after completing the current task.

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6.

True or False. If you don't know the answer or solution to a technical question or problem, your first resource should be the person in the office next to you.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
When faced with a technical question or problem, it is not necessary or recommended to immediately seek help from the person in the office next to you. While they may have some knowledge or experience, it is more efficient and effective to first utilize other resources such as online documentation, manuals, forums, or search engines to find a solution. This allows for self-learning and problem-solving skills development. Only after exhausting these resources should one consider seeking assistance from colleagues.

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7.

In technology, GPL usually stands for
- A.
  
  General Protection Layer
- B.
  
  Gallant Production Level
- C.
  
  Gerand Porcine Logic
- D.
  
  Gnu Public License
- E.
  
  Gel Padded Lathe
Correct Answer
D. Gnu Public License

Explanation
The correct answer is Gnu Public License. GPL is a widely used acronym in technology that stands for Gnu Public License. This license is a type of open-source software license that allows users to freely use, modify, and distribute software. It is often used for software that is part of the GNU project, which is a collection of free software. The GPL ensures that users have the freedom to use and modify the software while also promoting the principles of open-source software development.

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8.

In technology, API usually stands for
- A.
  
  Application Programming Interface
- B.
  
  Academic Performance Index
- C.
  
  Acquisition Program Integration
- D.
  
  Apple Learning Interchange
- E.
  
  Arithmetic Polynomial Interpolation
Correct Answer
A. Application Programming Interface

Explanation
An API, or Application Programming Interface, is a set of rules and protocols that allows different software applications to communicate and interact with each other. It provides a way for developers to access and use the functionalities of a particular software or platform, without having to understand the underlying code or implementation details. Therefore, "Application Programming Interface" is the correct answer as it accurately represents the common usage and meaning of the term in the technology field.

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9.

While trying to uninstall a large piece of software, the uninstaller crashes and the computer reboots. Please describe the process you would use to finish removing the software.
10.

How would you install an operating system on more than 30 computers? Use as much detail as possible.

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Current Version
Mar 21, 2023

Quiz Edited by
ProProfs Editorial Team
Mar 11, 2013

Quiz Created by
Wichita

Desktop Tech Support Quiz

A computer's operating system (OS) performs all of the following functions except:

Which of the following programs exists in a base installation Windows 98, but not Windows XP.

Select the fastest latency for a network ping

If, while trying to run a new software title, you get the error message "Access Denied" and the program fails to launch, where would you look for the problem?

As you are walking down the hallway to help an important client with a trouble ticket they submitted, one of your coworkers rushes up to you and begs you to help them install some software on their computer. The appropriate answer is:

True or False. If you don't know the answer or solution to a technical question or problem, your first resource should be the person in the office next to you.

In technology, GPL usually stands for

In technology, API usually stands for

While trying to uninstall a large piece of software, the uninstaller crashes and the computer reboots. Please describe the process you would use to finish removing the software.

How would you install an operating system on more than 30 computers? Use as much detail as possible.