Desktop Tech Support Quiz

10 Questions | By Wichita | Last updated: Mar 21, 2022 | Total Attempts: 2540

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A short series of questions to determine level of technical knowledge as well as expertise in the service area of support.

Questions and Answers

1.

A computer's operating system (OS) performs all of the following functions except:
- A.
  
  Accessing data storage devices
- B.
  
  Executing compiled programs
- C.
  
  Managing memory
- D.
  
  Editing sound files
2.

Which of the following programs exists in a base installation Windows 98, but not Windows XP.
- A.
  
  Winipcfg.exe
- B.
  
  Telnet.exe
- C.
  
  Cmd.exe
- D.
  
  Ping.exe
- E.
  
  Tracert.exe
3.

Select the fastest latency for a network ping
- A.
  
  1000ms
- B.
  
  500ms
- C.
  
  250ms
- D.
  
  100ms
- E.
  
  60ms
4.

If, while trying to run a new software title, you get the error message "Access Denied" and the program fails to launch, where would you look for the problem?
- A.
  
  In the flash drive
- B.
  
  In the device drivers
- C.
  
  In the integrity of the resident memory
- D.
  
  In the file permissions
- E.
  
  In the user's profile
5.

As you are walking down the hallway to help an important client with a trouble ticket they submitted, one of your coworkers rushes up to you and begs you to help them install some software on their computer. The appropriate answer is:
- A.
  
  "Be right there!"
- B.
  
  "Do you have a license for me to install the software?"
- C.
  
  "I'm sorry, but I'm on my way to help out Mr/s. X. If you put in a ticket, I'll be sure to look for it when I'm done and get to you ASAP."
- D.
  
  "Can this wait until tomorrow? I'm very busy right now."
- E.
  
  "As soon as I help Mr/s. X I'll be right with you!"
6.

True or False. If you don't know the answer or solution to a technical question or problem, your first resource should be the person in the office next to you.
- A.
  
  True
- B.
  
  False
7.

In technology, GPL usually stands for
- A.
  
  General Protection Layer
- B.
  
  Gallant Production Level
- C.
  
  Gerand Porcine Logic
- D.
  
  Gnu Public License
- E.
  
  Gel Padded Lathe
8.

In technology, API usually stands for
- A.
  
  Application Programming Interface
- B.
  
  Academic Performance Index
- C.
  
  Acquisition Program Integration
- D.
  
  Apple Learning Interchange
- E.
  
  Arithmetic Polynomial Interpolation
9.

While trying to uninstall a large piece of software, the uninstaller crashes and the computer reboots. Please describe the process you would use to finish removing the software.
10.

How would you install an operating system on more than 30 computers? Use as much detail as possible.