Desktop Tech Support Quiz – Troubleshooting & IT Skills

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  • 1/10 Questions

    In  technology, API usually stands for

    • Application Programming Interface
    • Academic Performance Index
    • Acquisition Program Integration
    • Apple Learning Interchange
    • Arithmetic Polynomial Interpolation
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About This Quiz

This Desktop Tech Support Quiz is built for aspiring IT professionals and support technicians. From diagnosing hardware problems to solving OS glitches, this quiz covers the day-to-day challenges you’ll face on the helpdesk or in a tech support role.

You’ll answer questions on system boot issues, common error codes, peripheral setup, connectivity problems, and best practices for user support. Great for interview prep, A+ certification review, or real-world troubleshooting practice.

Disclaimer: This quiz is for training and self-assessment purposes only. It is not affiliated with CompTIA, Microsoft, or any official certification provider.

Desktop Tech Support Quiz Troubleshooting & IT Skills - Quiz

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  • 2. 

    A computer's operating system (OS) performs all of the following functions except:

    • Accessing data storage devices

    • Executing compiled programs

    • Managing memory

    • Editing sound files

    Correct Answer
    A. Editing sound files
    Explanation
    The computer's operating system (OS) is responsible for managing various functions such as accessing data storage devices, executing compiled programs, and managing memory. However, editing sound files is not typically a function performed by the operating system. This task is usually handled by specific software applications designed for audio editing purposes.

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  • 3. 

    If, while trying to run a new software title, you get the error message "Access Denied" and the program fails to launch, where would you look for the problem?

    • In the flash drive

    • In the device drivers

    • In the integrity of the resident memory

    • In the file permissions

    • In the user's profile

    Correct Answer
    A. In the file permissions
    Explanation
    If you receive an "Access Denied" error message when trying to run a new software title and the program fails to launch, the problem could be related to file permissions. File permissions determine who can access and modify files on a computer. If the file permissions are not set correctly, it can prevent the program from launching. Therefore, checking the file permissions would be the appropriate place to look for the problem in this scenario.

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  • 4. 

    As you are walking down the hallway to help an important client with a trouble ticket they submitted, one of your coworkers rushes up to you and begs you to help them install some software on their computer.  The appropriate answer is:

    • "Be right there!"

    • "Do you have a license for me to install the software?"

    • "I'm sorry, but I'm on my way to help out Mr/s. X. If you put in a ticket, I'll be sure to look for it when I'm done and get to you ASAP."

    • "Can this wait until tomorrow? I'm very busy right now."

    • "As soon as I help Mr/s. X I'll be right with you!"

    Correct Answer
    A. "I'm sorry, but I'm on my way to help out Mr/s. X. If you put in a ticket, I'll be sure to look for it when I'm done and get to you ASAP."
    Explanation
    The correct answer is "I'm sorry, but I'm on my way to help out Mr/s. X. If you put in a ticket, I'll be sure to look for it when I'm done and get to you ASAP." This answer demonstrates professionalism and prioritization of responsibilities. It acknowledges the coworker's request but also communicates the current commitment to assist an important client. It also offers a solution by suggesting the coworker to submit a ticket, ensuring that their request will be addressed promptly after completing the current task.

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  • 5. 

    Which of the following programs exists in a base installation Windows 98, but not Windows XP.

    • Winipcfg.exe

    • Telnet.exe

    • Cmd.exe

    • Ping.exe

    • Tracert.exe

    Correct Answer
    A. Winipcfg.exe
    Explanation
    Winipcfg.exe exists in a base installation of Windows 98 but not in Windows XP. This program is used to display the IP configuration settings of a computer, such as the IP address, subnet mask, and default gateway. In Windows XP, this functionality is replaced by the "ipconfig" command which can be executed in the command prompt. Therefore, winipcfg.exe is specific to Windows 98 and is not included in Windows XP.

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  • 6. 

    Select the fastest latency for a network ping

    • 1000ms

    • 500ms

    • 250ms

    • 100ms

    • 60ms

    Correct Answer
    A. 60ms
    Explanation
    The fastest latency for a network ping is 60ms. Latency refers to the time it takes for a data packet to travel from the source to the destination and back. In this case, a lower latency indicates a faster network connection. Among the given options, 60ms has the lowest value, making it the fastest latency.

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  • 7. 

    True or False.  If you  don't know the answer or solution to a technical question or problem, your first resource should be the person in the office next to you.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    When faced with a technical question or problem, it is not necessary or recommended to immediately seek help from the person in the office next to you. While they may have some knowledge or experience, it is more efficient and effective to first utilize other resources such as online documentation, manuals, forums, or search engines to find a solution. This allows for self-learning and problem-solving skills development. Only after exhausting these resources should one consider seeking assistance from colleagues.

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  • 8. 

    In technology, GPL usually stands for

    • General Protection Layer

    • Gallant Production Level

    • Gerand Porcine Logic

    • Gnu Public License

    • Gel Padded Lathe

    Correct Answer
    A. Gnu Public License
    Explanation
    The correct answer is Gnu Public License. GPL is a widely used acronym in technology that stands for Gnu Public License. This license is a type of open-source software license that allows users to freely use, modify, and distribute software. It is often used for software that is part of the GNU project, which is a collection of free software. The GPL ensures that users have the freedom to use and modify the software while also promoting the principles of open-source software development.

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  • 9. 

    While trying to uninstall a large piece of software, the uninstaller crashes and the computer reboots.  Please describe the process you would use to finish removing the software.

  • 10. 

    How would you install an operating system on more than 30 computers?  Use as much detail as possible.

Quiz Review Timeline (Updated): Jun 25, 2025 +

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  • Current Version
  • Jun 25, 2025
    Quiz Edited by
    ProProfs Editorial Team
  • Mar 11, 2013
    Quiz Created by
    Wichita
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