6. Connexus Tech Support Final Exam

The department responsible for Connections Academy's order and processing of curriculum materials and computer equipment for new and existing students is the Fulfillment department. This department ensures that all the necessary materials and equipment are ordered and processed efficiently to meet the needs of the students. They are responsible for managing the entire process from placing the orders to ensuring timely delivery to the students.

Barbara Dreyer is the President of Connections Education.

International Connections Academy operates in all 50 states.

The correct system for a 2nd Virus/Spyware offense after walking the caller through the reimage process is "Accounting and Finance" because this system is likely to contain sensitive financial information that could be targeted by viruses or spyware. The correct component is "Accounts Receivable - Customer Invoicing" because this component is related to financial transactions and could be affected by a virus or spyware. The correct type is "Other" because it is not specified what type of offense it is, but it is not related to invoices or program schools.

A teacher must be added as a stakeholder on every IA, for sectioned students, that is created by STS agents. This ensures that the teacher has access to the IA and can monitor the progress and performance of their students. It also allows the teacher to provide guidance and support to the students throughout the IA process. By including the teacher as a stakeholder, it promotes collaboration and communication between the teacher and the STS agents, leading to better outcomes for the students.

MIS/Operations is responsible for assisting Connections Education employees with computer and office equipment issues. They provide support and assistance in resolving any technical problems or difficulties that employees may encounter. This department ensures that employees have the necessary tools and equipment to carry out their work effectively and efficiently. They are knowledgeable in troubleshooting and resolving computer and office equipment issues, making them the go-to department for any technical assistance needed.

When a Call Tag has been arranged, UPS will make three pick-up attempts. This means that UPS will try to pick up the package from the specified location three times. If they are unable to successfully pick up the package after three attempts, alternative arrangements may need to be made.

Connections Academy holds national accreditation from Advance-ED. This accreditation signifies that the institution has met certain standards of quality and effectiveness in its educational programs and services. Advance-ED is a recognized accrediting agency that evaluates and certifies educational institutions based on rigorous criteria. By holding this accreditation, Connections Academy demonstrates its commitment to providing a high-quality education to its students.

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An IEP stands for Individualized Education Plan. This is a legally binding document that outlines the specialized education services and support that a student with disabilities will receive in a school setting. It is designed to meet the unique needs of each individual student and ensure that they have access to a free and appropriate education. The IEP is developed through a collaborative process involving educators, parents, and other professionals, and it includes goals, accommodations, and modifications to help the student succeed academically and socially.

International Connections Academy offers grades K-12, which means they provide education for students from kindergarten through 12th grade. This indicates that they have a comprehensive curriculum that caters to students of all ages, starting from the early years of education up until high school.

Nexus Academy is offered in three states.

The correct answer is Verint. This is because Verint is a software platform that is commonly used for workforce management and scheduling. Therefore, it is likely that the Connexus Tech Support agent schedules would be located in Verint, as it is a suitable tool for managing and organizing employee schedules.

The Virtual Library is located in the Green Book icon in Connexus.

AssetAware is a system or platform that lists assets. The assets that are listed in AssetAware are desktop, printer, laptop, and monitor. These assets are commonly used in an office or workplace setting.

The proper System for a Call Tag is CA Withdrawal and Returns because it relates to the process of withdrawing and returning items. The proper Component is Tech Returns because it specifically refers to returning technology-related items. The proper Type is Equipment - Repair/Replacement because it indicates the type of request being made for repairing or replacing equipment.

Handle time is made up of three components: hold time, talk time, and wrap-up time. Hold time refers to the amount of time a customer is placed on hold during a call. Talk time is the duration of the conversation between the agent and the customer. Wrap-up time is the time taken by the agent to complete any necessary tasks after the call, such as entering notes or updating records. These three components together make up the total handle time, which is the overall time taken to handle a customer interaction.

The reason a family would not be able to connect an out-of-the-box CA desktop to a wireless network is that CA desktops do not come equipped with wireless cards. This means that the desktop does not have the necessary hardware to connect to a wireless network.

False. This statement is incorrect because you can send a text message from your cell phone even if you have pending items to take action on. The ability to send a text message is not dependent on whether or not you have pending items.

False. A Caretaker cannot update attendance on a day that they have already marked attendance for. Once attendance has been marked for a particular day, it cannot be modified or updated by the Caretaker.

The Technology Support Notification would be the Data View to check in order to confirm if a Caretaker has given prior permission for STS agents to establish a remote connection with students in the Household. This notification would likely contain the necessary information and authorization from the Caretaker regarding remote connections.

Providing the caller with a temporary password of your choice when resetting their password is not recommended. It is best practice to allow the caller to choose their own temporary password for security reasons. This ensures that the caller can create a password that is unique and memorable to them, reducing the risk of unauthorized access to their account.

Installing software on a computer should not be done without proper authorization or following the appropriate procedures. In this case, the question is asking if you should immediately install Dragon Naturally Speaking on a CA computer if requested by an Enrolled Caretaker. The correct answer is False because you should not perform the installation without following the necessary steps, such as obtaining proper authorization, assessing compatibility, and ensuring that it aligns with the organization's policies and guidelines.