6. Connexus Tech Support Final Exam

44 Questions | Total Attempts: 86

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Training Quizzes & Trivia

This is the final exam for training for Connexus Tech Support training agents,


Questions and Answers
  • 1. 
    Which department should contact if you will be late or absent for work, and how far in advance do you need to contact them?
  • 2. 
    Where are the Connexus Tech Support agent schedules located?
    • A. 

      Verint

    • B. 

      Connexus Virtual Library

    • C. 

      Emailed daily

    • D. 

      On the Contact Center Support drive

  • 3. 
    What is handle time made up of? (Choose 3)
    • A. 

      Hold time

    • B. 

      Personal time

    • C. 

      Talk time

    • D. 

      AUX 8- Remote time

    • E. 

      Wrap-up time

  • 4. 
    What is the mission of Connections Academy?
  • 5. 
    Who is the President of Connections Education?
  • 6. 
    How many states does International Connections Academy operate in?
  • 7. 
    Which department is responsible for assisting Connections Education employees with computer and office equipment issues? 
    • A. 

      MIS/Operations

    • B. 

      EMS Support

    • C. 

      Development

    • D. 

      Teacher Support

  • 8. 
    What national accreditation does Connections Academy hold?
    • A. 

      Advance-ED

    • B. 

      PPL

    • C. 

      FERPA

    • D. 

      Education-AD

  • 9. 
    What is the role of a Student Tech Support agent?
  • 10. 
    Which department is responsible for Connections Academy’s order and processing of curriculum materials and computer equipment for new and existing students?
  • 11. 
    Where is the Virtual Library located?  
    • A. 

      Green Book icon in Connexus

    • B. 

      Blue people icon in Connexus

    • C. 

      Compass icon in Connexus

    • D. 

      Question Mark icon in Connexus

  • 12. 
    Where can a teacher’s LiveLesson classroom be found?
  • 13. 
    Which assets are listed in AssetAware? (Choose 4)
    • A. 

      Desktop

    • B. 

      Router

    • C. 

      USB Wireless Adapter

    • D. 

      Printer

    • E. 

      Headset

    • F. 

      Keyboard

    • G. 

      Laptop

    • H. 

      Mouse

    • I. 

      Monitor

    • J. 

      Laptop Adapter

  • 14. 
    What is the difference between a User’s default contact information and a Household’s default contact information? 
  • 15. 
    What type of issues should be documented in a Call Log instead of an IA?
  • 16. 
    True or False: A Caretaker can update attendance on a day that they have already marked attendance for.
    • A. 

      True

    • B. 

      False

  • 17. 
    What is the proper System, Component and Type for a Call Tag? (Choose 3)
    • A. 

      System - Student Tech Support

    • B. 

      System - CA Withdrawal and Returns

    • C. 

      System - Fulfillment

    • D. 

      Component - Tech Returns

    • E. 

      Component - Hardware Issue

    • F. 

      Component - Equipment Repair/Replacement

    • G. 

      Type - Equipment - Repair/Replacement

    • H. 

      Type - Request

    • I. 

      Type - Hardware Issue - Physical Damage

  • 18. 
    Briefly explain the purpose of creating IssueAware tickets.
  • 19. 
    List the steps to follow to reset a Caretaker’s Connexus password. 
  • 20. 
    Once a family is enrolled in Connections Academy, how long will it take for them to receive the equipment and/or materials?
  • 21. 
     What is the name of the internet filtering software that Connections Academy provides?
  • 22. 
    Fully explain the process of identifying and resolving a reported virus issue on a Connections Academy computer.
  • 23. 
    What grades do we offer in International Connections Academy? 
    • A. 

      1-8

    • B. 

      K-5

    • C. 

      K-12

    • D. 

      9-12

  • 24. 
    How many states offer Nexus Academy?
    • A. 

      1

    • B. 

      3

    • C. 

      2

    • D. 

      5

  • 25. 
    How would you resolve an issue with viruses on a personal computer? 
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