Point your heart towards them
Make Eye contact
Employees who don't listen to what the customer is saying.
Employees who ignore customers completely.
Employees who don't follow up or follow through.
Employees who ask too many questions.
Ask them what the problem is.
Wait for them to ask someone else
Put the customer on hold and ask a colleague or supervisor.
Tell them you do not know the answer.
Tell them to call back later
Because it will make you feel better
Because smiling is fun
Because you are having a bad day
Because the person on the other end of the line can tell that you are smiling