Customer service self examination: quiz! A customer service agent is tasked with ensuring a customer is satisfied with the product and services a business has to offer. There are different qualities that make one qualified for this position and this quiz is one of the best ways to see if you actually have what it takes. Do give it a shot and see if you need to up your skills.
True
False
Rate this question:
True
False
Rate this question:
True
False
Rate this question:
Put the customer on hold and ask a colleague or supervisor.
Tell them you do not know the answer.
Tell them to call back later
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True
False
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Employees who don't listen to what the customer is saying.
Employees who ignore customers completely.
Employees who don't follow up or follow through.
Employees who ask too many questions.
Rate this question:
True
False
Rate this question:
Smile
Show Empathy
Point your heart towards them
Make Eye contact
Listen
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Because it will make you feel better
Because smiling is fun
Because you are having a bad day
Because the person on the other end of the line can tell that you are smiling
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Quiz Review Timeline (Updated): Mar 21, 2023 +
Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.
Primebeef Co. Customer Service
Serving only quality products and excellent courtesy.
Remember to read each question and answer carefully. Take note of the feedback after each question.
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