How To Make A Good Customer Service?

12 Questions

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How To Make A Good Customer Service?

Dear Team member ,You are requetsed to take the below Customer Service quiz within a time frame of 15 minutes. Good Luck !Regards,Q & Training Unit


Questions and Answers
  • 1. 
    Customers are more easily satisfied if their expectations are effectively  managed ?
    • A. 

      True

    • B. 

      False

  • 2. 
    In responding to a frustrated customer's question, it's a good idea to immediately offer a solution ?
    • A. 

      True

    • B. 

      False

  • 3. 
    Most upset customers will calm down if you offer a sincere apology ?
    • A. 

      True

    • B. 

      False

  • 4. 
    If a customer gets the wrong idea from a sales rep, its okay to tell the customer that sales will say anything to make a sale?
    • A. 

      True

    • B. 

      False

  • 5. 
    When a customer calls for technical support, its realistic to require them to explain the problem in highly technical language?
    • A. 

      True

    • B. 

      False

  • 6. 
    When you answer a call, and the customer really needs to resolve the issue with another department, it's your responsibility to make sure the customer reaches someone who can help?
    • A. 

      True

    • B. 

      False

  • 7. 
    When dealing with an angry customer face to face, making no eye contact and looking away will feel better for you and the customer?
    • A. 

      True

    • B. 

      False

  • 8. 
    When dealing with an abusive customer on the phone, it's important to hang up right away ?
    • A. 

      True

    • B. 

      False

  • 9. 
    On a technical help desk, the agents who are the smartest technically are always rated most helpful and customer friendly by the customer?
    • A. 

      True

    • B. 

      False

  • 10. 
    After resolving a customer complaint, the customer is impressed with your customer service if you contact them to make sure they're satisfied and thank them for their business?
    • A. 

      True

    • B. 

      False

  • 11. 
    Customers trust you more if they have problems with your product or service and receive speedy resolution,than if they have no problems with your product at all?
    • A. 

      True

    • B. 

      False

  • 12. 
    The most credible advertising is a satisfied customer ?
    • A. 

      True

    • B. 

      False