How To Make A Good Customer Service?

12 Questions | By Mnab1978 | Updated: Mar 21, 2022 | Attempts: 665

Questions

Settings

How To Make A Good Customer Service? - Quiz

Dear Team member , You are requetsed to take the below Customer Service quiz within a time frame of 15 minutes. Good Luck ! Regards, Q & Training Unit

Questions and Answers

1.

Customers are more easily satisfied if their expectations are effectively managed ?
- A.
  
  True
- B.
  
  False
2.

In responding to a frustrated customer's question, it's a good idea to immediately offer a solution ?
- A.
  
  True
- B.
  
  False
3.

Most upset customers will calm down if you offer a sincere apology ?
- A.
  
  True
- B.
  
  False
4.

If a customer gets the wrong idea from a sales rep, its okay to tell the customer that sales will say anything to make a sale?
- A.
  
  True
- B.
  
  False
5.

When a customer calls for technical support, its realistic to require them to explain the problem in highly technical language?
- A.
  
  True
- B.
  
  False
6.

When you answer a call, and the customer really needs to resolve the issue with another department, it's your responsibility to make sure the customer reaches someone who can help?
- A.
  
  True
- B.
  
  False
7.

When dealing with an angry customer face to face, making no eye contact and looking away will feel better for you and the customer?
- A.
  
  True
- B.
  
  False
8.

When dealing with an abusive customer on the phone, it's important to hang up right away ?
- A.
  
  True
- B.
  
  False
9.

On a technical help desk, the agents who are the smartest technically are always rated most helpful and customer friendly by the customer?
- A.
  
  True
- B.
  
  False
10.

After resolving a customer complaint, the customer is impressed with your customer service if you contact them to make sure they're satisfied and thank them for their business?
- A.
  
  True
- B.
  
  False
11.

Customers trust you more if they have problems with your product or service and receive speedy resolution,than if they have no problems with your product at all?
- A.
  
  True
- B.
  
  False
12.

The most credible advertising is a satisfied customer ?
- A.
  
  True
- B.
  
  False