Customer Service Management! Trivia Questions Quiz
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Clicking the Save icon after changing the Billing Address is:
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Optional
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A Must
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Quiz Preview
- 2.
Creating a Memo for each call is
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Optional
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A Must
Correct Answer
A. A Must -
- 3.
Last Payment
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Financial Summary
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BAN Profile
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Agreement
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Feature
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Profile
Correct Answer
A. Financial Summary -
- 4.
BAN Profile
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BAN Level
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Subscriber Level
Correct Answer
A. BAN Level -
- 5.
What is "B"?
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Select Exit from the File menu.
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Click the Exit icon on the CSM main toolbar.
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Click the X on the Customer Service Management window.
Correct Answer
A. Click the Exit icon on the CSM main toolbar. -
- 6.
Home Number
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Financial Summary
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BAN Profile
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Agreement
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Feature
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Profile
Correct Answer
A. BAN Profile -
- 7.
Profile
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BAN Level
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Subscriber Level
Correct Answer
A. Subscriber Level -
- 8.
Example: 12.3.45.176
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BAN
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IP ADDRESS
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PTN
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UFMI
Correct Answer
A. IP ADDRESS -
- 9.
Price Plan
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Financial Summary
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BAN Profile
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Agreement
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Feature
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Profile
Correct Answer
A. Agreement -
- 10.
Feature
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BAN Level
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Subscriber Level
Correct Answer
A. Subscriber Level -
- 11.
What is "A"?
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Select Exit from the File menu.
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Click the Exit icon on the CSM main toolbar.
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Click the X on the Customer Service Management window.
Correct Answer
A. Select Exit from the File menu. -
- 12.
Agreement
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BAN Level
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Subscriber Level
Correct Answer
A. Subscriber Level -
- 13.
Example: 152*2*9134
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BAN
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IP ADDRESS
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PTN
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UFMI
Correct Answer
A. UFMI -
- 14.
CFS reps can change the Billing Name on the account.
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True
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False
Correct Answer
A. False -
- 15.
Special Instructions
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Activity bar
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Main Menu
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BAN Header
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Financial Summary
Correct Answer
A. BAN Header -
- 16.
Memo List
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Activity Bar
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Main Menu
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BAN Header
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Main Toolbar
Correct Answer
A. Activity Bar -
- 17.
Domestic Long Distance
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Financial Summary
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BAN Profile
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Agreement
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Feature
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Profile
Correct Answer
A. Feature -
- 18.
Equipment information
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Financial Summary
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BAN Profile
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Agreement
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Feature
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Profile
Correct Answer
A. Profile -
Quiz Review Timeline (Updated): Mar 20, 2022 +
Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.
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Current Version
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Mar 20, 2022Quiz Edited by
ProProfs Editorial Team -
Jan 12, 2009Quiz Created by
Eydie
Primebeef Co. Customer Service
Serving only quality products and excellent courtesy.
Remember to read each question and answer carefully. Take note of the feedback after each question.
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