Customer Service Management! Trivia Questions Quiz

1. Creating a Memo for each call is

Optional

A Must

2. Clicking the Save icon after changing the Billing Address is:

Optional

A Must

3. BAN Profile

BAN Level

Subscriber Level

4. Last Payment

Financial Summary

BAN Profile

Agreement

Feature

Profile

5.

What is "B"?

Select Exit from the File menu.

Click the Exit icon on the CSM main toolbar.

Click the X on the Customer Service Management window.

6. Home Number

Financial Summary

BAN Profile

Agreement

Feature

Profile

7. Profile

BAN Level

Subscriber Level

8. Price Plan

Financial Summary

BAN Profile

Agreement

Feature

Profile

9. Feature

BAN Level

Subscriber Level

10. Example: 12.3.45.176

BAN

IP ADDRESS

PTN

UFMI

11.

What is "A"?

Select Exit from the File menu.

Click the Exit icon on the CSM main toolbar.

Click the X on the Customer Service Management window.

12. Agreement

BAN Level

Subscriber Level

13. Example: 15229134

BAN

IP ADDRESS

PTN

UFMI

14. CFS reps can change the Billing Name on the account.

True

False

15. Special Instructions

Activity bar

Main Menu

BAN Header

Financial Summary

16. Memo List

Activity Bar

Main Menu

BAN Header

Main Toolbar

17. Domestic Long Distance

Financial Summary

BAN Profile

Agreement

Feature

Profile

18. Equipment information

Financial Summary

BAN Profile

Agreement

Feature

Profile

Customer Service Management! Trivia Questions Quiz

1. Creating a Memo for each call is

2.

What first name or nickname would you like us to use?

2. Clicking the Save icon after changing the Billing Address is:

3. BAN Profile

4. Last Payment

5. What is "B"?

6. Home Number

7. Profile

8. Price Plan

9. Feature

10. Example: 12.3.45.176

11. What is "A"?

12. Agreement

13. Example: 152*2*9134

14. CFS reps can change the Billing Name on the account.

15. Special Instructions

16. Memo List

17. Domestic Long Distance

18. Equipment information

5.

What is "B"?

11.

What is "A"?

13. Example: 15229134