Customer Service Management! Trivia Questions Quiz

1. Clicking the Save icon after changing the Billing Address is:

Optional

A Must

2. Creating a Memo for each call is

Optional

A Must

3. Last Payment

Financial Summary

BAN Profile

Agreement

Feature

Profile

4. BAN Profile

BAN Level

Subscriber Level

5.

What is "B"?

Select Exit from the File menu.

Click the Exit icon on the CSM main toolbar.

Click the X on the Customer Service Management window.

6. Home Number

Financial Summary

BAN Profile

Agreement

Feature

Profile

7. Profile

BAN Level

Subscriber Level

8. Example: 12.3.45.176

BAN

IP ADDRESS

PTN

UFMI

9. Price Plan

Financial Summary

BAN Profile

Agreement

Feature

Profile

10. Feature

BAN Level

Subscriber Level

11.

What is "A"?

Select Exit from the File menu.

Click the Exit icon on the CSM main toolbar.

Click the X on the Customer Service Management window.

12. Agreement

BAN Level

Subscriber Level

13. Example: 15229134

BAN

IP ADDRESS

PTN

UFMI

14. CFS reps can change the Billing Name on the account.

True

False

15. Special Instructions

Activity bar

Main Menu

BAN Header

Financial Summary

16. Memo List

Activity Bar

Main Menu

BAN Header

Main Toolbar

17. Domestic Long Distance

Financial Summary

BAN Profile

Agreement

Feature

Profile

18. Equipment information

Financial Summary

BAN Profile

Agreement

Feature

Profile

Customer Service Management! Trivia Questions Quiz

1. Clicking the Save icon after changing the Billing Address is:

2.

What first name or nickname would you like us to use?

2. Creating a Memo for each call is

3. Last Payment

4. BAN Profile

5. What is "B"?

6. Home Number

7. Profile

8. Example: 12.3.45.176

9. Price Plan

10. Feature

11. What is "A"?

12. Agreement

13. Example: 152*2*9134

14. CFS reps can change the Billing Name on the account.

15. Special Instructions

16. Memo List

17. Domestic Long Distance

18. Equipment information

5.

What is "B"?

11.

What is "A"?

13. Example: 15229134