Success Through Communication
Spoken word
Written word
Non-verbal expressions
All of the above
Find another job.
Discuss the problem with their workplace peers.
Discuss the situation with their supervisor.
Accept the situation as "the way things are done" at the facility.
Ethical behavior.
Moral behavior.
Legal behavior.
Personal behavior.
Stereotyping.
Feedback.
Communication looping.
Halo interpretation.
Communication
Human relations
Feedback
Moral behavior
Be influenced by the listener's emotions.
Concentrate on the listener rather than oneself.
Concentrate on oneself rather than the listener.
Use technical jargon to impress the listener.
Try to listen only for specific facts
Ignore any non-verbal communication "sent" by the speaker
Focus on the delivery of the message rather than its content
None of the above
Communication
Human relations
Teamwork
Mentoring
Attitude
Promptness
Loyalty
Cooperation
Informal work groups are "bad" for the organization
Informal work groups develop an informal communication system called the grapevine
A task group is an example of an informal group
Employees can only be members of one formal group at a time
Decision-making team.
Multi-dimensional team.
Cross-functional team.
Management/sub-management team.
It "happens" because top-level officials require it
It occurs because a Central Service director desires it
It is a "program" in which a committee "decides what to do"
None of the above
Informal communication.
Discipline.
Formal communication.
Mentoring.
Effective communications.
Ethical behavior.
Job success.
Professional behavior.
It should be used for work-related purposes only.
It may be used for any purposes as long as it doesn't interfere with work.
It should only be used during break time.
They should follow the facility's policy.