CRCST Chapter 23 (8th Edition) Review Quiz

Reviewed by Editorial Team
The ProProfs editorial team is comprised of experienced subject matter experts. They've collectively created over 10,000 quizzes and lessons, serving over 100 million users. Our team includes in-house content moderators and subject matter experts, as well as a global network of rigorously trained contributors. All adhere to our comprehensive editorial guidelines, ensuring the delivery of high-quality content.
Learn about Our Editorial Process
| By MCS
M
MCS
Community Contributor
Quizzes Created: 24 | Total Attempts: 324,382
| Attempts: 14,033 | Questions: 15
Please wait...
Question 1 / 15
0 %
0/100
Score 0/100
1. Which of the following is an example of communication?

Explanation

All of the options provided - spoken word, written word, and non-verbal expressions - are examples of communication. Communication can occur through spoken words, such as in conversations or speeches. It can also occur through written words, such as in letters, emails, or books. Additionally, non-verbal expressions, such as body language, facial expressions, or gestures, can also convey messages and communicate information. Therefore, all of these options are valid examples of communication.

Submit
Please wait...
About This Quiz
CRCST Chapter 23 (8th Edition) Review Quiz - Quiz

This CRCST Chapter 23 Review Quiz evaluates knowledge in communication, ethical behavior, and problem resolution in healthcare settings. It focuses on enhancing understanding and skills crucial for Central... see moreService technicians, emphasizing professional conduct and effective communication. see less

2. Central Service technicians who do not think they are being treated appropriately by their employer should

Explanation

Central Service technicians who do not think they are being treated appropriately by their employer should discuss the situation with their supervisor. This is the most appropriate course of action as it allows the technicians to address their concerns directly with their supervisor, who may be able to provide a resolution or offer guidance on how to improve the situation. Finding another job may be a drastic step and should only be considered if all other avenues have been exhausted. Discussing the problem with their workplace peers can provide support, but may not lead to a resolution. Accepting the situation as "the way things are done" at the facility is not a proactive approach and may perpetuate unfair treatment.

Submit
3. A step in communication that occurs when a listener asks a question is called

Explanation

When a listener asks a question during communication, it is considered as a step of feedback. Feedback is an essential part of effective communication as it allows the listener to clarify any doubts or seek further information. By asking a question, the listener actively engages in the conversation, showing their interest and seeking a better understanding of the message being conveyed. Therefore, the correct answer in this case is feedback.

Submit
4. When speaking, one should

Explanation

When speaking, it is important to concentrate on the listener rather than oneself. This means paying attention to the listener's needs, emotions, and understanding. By focusing on the listener, one can tailor their communication to be more effective and engaging. It allows for better connection and ensures that the message is delivered in a way that the listener can easily comprehend and relate to. Concentrating on oneself rather than the listener may lead to a lack of empathy and understanding, resulting in ineffective communication.

Submit
5. Behavior relating to what is "right" and "wrong" relative to the standards of professional conduct are called

Explanation

Ethical behavior refers to actions and conduct that align with the standards of professional conduct. It involves making decisions and behaving in a way that is considered morally right and acceptable within a specific professional context. Ethical behavior is guided by principles such as honesty, integrity, fairness, and respect for others. It goes beyond personal beliefs and encompasses the larger framework of professional standards and expectations.

Submit
6. Which of the following is the most important factor necessary for teamwork?

Explanation

Attitude is the most important factor necessary for teamwork because it sets the tone for how team members interact with each other and approach their work. A positive attitude promotes collaboration, open communication, and a willingness to support and help each other. It also fosters a sense of motivation and enthusiasm, which can lead to increased productivity and overall success of the team. On the other hand, a negative attitude can hinder teamwork, create conflicts, and negatively impact the team's performance. Therefore, having a positive and cooperative attitude is crucial for effective teamwork.

Submit
7. A group of employees from different departments within the healthcare facility that work together to solve operating problems is called a

Explanation

A cross-functional team is a group of employees from different departments within a healthcare facility that work together to solve operating problems. This type of team brings together individuals with diverse skills and expertise to tackle complex issues and make decisions that benefit the entire organization. By leveraging the knowledge and perspectives of team members from various functional areas, cross-functional teams can effectively address challenges and implement innovative solutions.

Submit
8. Which of the following statements is correct?

Explanation

Informal work groups develop an informal communication system called the grapevine. This is because informal work groups tend to form their own networks of communication outside of the formal channels established by the organization. The grapevine refers to the informal transmission of information, rumors, and gossip among employees. It can be a powerful communication tool within the organization, although it may not always be accurate or reliable.

Submit
9. Which of the following is true about a valuing diversity effort?

Explanation

The given options suggest that a valuing diversity effort is driven by top-level officials or a Central Service director or a committee. However, the correct answer states that none of these options are true. This implies that a valuing diversity effort is not solely dependent on the decisions or desires of specific individuals or committees. It could be a collective effort that involves multiple stakeholders and is driven by a shared commitment to promoting diversity and inclusivity.

Submit
10. The ability to use information gained from words or body language to interact with others.

Explanation

Communication is the correct answer because it involves the ability to use information gained from words or body language to interact with others. Effective communication is essential for building relationships, understanding others, and conveying ideas and information clearly. It plays a crucial role in various aspects of life, including personal relationships, teamwork, and professional settings. Good communication skills enable individuals to express themselves effectively, listen actively, and understand others' perspectives, fostering better understanding and cooperation among people.

Submit
11. Which of the following basic listening tactics is most useful?

Explanation

None of the above options is the most useful basic listening tactic. Listening only for specific facts may cause one to miss important context or underlying messages. Ignoring non-verbal communication can lead to a lack of understanding and misinterpretation of the speaker's intentions. Focusing solely on the delivery of the message may result in overlooking the actual content and meaning. Therefore, none of these tactics is the most effective approach to listening.

Submit
12. When Central Service technicians have internet access at work

Explanation

The correct answer is "they should follow the facility's policy." This answer is correct because it is a general statement that applies to all situations when Central Service technicians have internet access at work. It is important for employees to follow their organization's policy regarding internet usage to ensure that they are using it appropriately and not engaging in any activities that may interfere with their work responsibilities.

Submit
13. Coaching is an example of

Explanation

Coaching involves the transfer of knowledge and skills from a coach to a coachee in a structured and organized manner. It follows a set of rules and procedures and typically occurs in a formal setting, such as a classroom or training session. The coach acts as a formal communicator, providing guidance and instruction to the coachee. Therefore, coaching is an example of formal communication.

Submit
14. This process allows a person to understand someone else's needs.

Explanation

Communication is the correct answer because it is a process through which information, ideas, and feelings are exchanged between individuals. By engaging in effective communication, a person can gain insight into someone else's needs, allowing for better understanding and empathy. Communication involves both verbal and nonverbal methods, such as listening, speaking, writing, and body language, all of which contribute to understanding and meeting the needs of others.

Submit
15. Knowing what is expected and consistently meeting those expectations is part of

Explanation

Knowing what is expected and consistently meeting those expectations is a key aspect of professional behavior. In a professional setting, individuals are expected to understand their roles and responsibilities, adhere to ethical standards, and meet the expectations of their colleagues, clients, and superiors. By consistently meeting these expectations, individuals demonstrate professionalism, which is crucial for job success and effective communication. Professional behavior encompasses various qualities such as reliability, accountability, respectfulness, and integrity, which are essential for maintaining a positive and productive work environment.

Submit
View My Results

Quiz Review Timeline (Updated): Mar 21, 2023 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Mar 21, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Jul 24, 2018
    Quiz Created by
    MCS
Cancel
  • All
    All (15)
  • Unanswered
    Unanswered ()
  • Answered
    Answered ()
Which of the following is an example of communication?
Central Service technicians who do not think they are being treated...
A step in communication that occurs when a listener asks a question is...
When speaking, one should
Behavior relating to what is "right" and "wrong"...
Which of the following is the most important factor necessary for...
A group of employees from different departments within the healthcare...
Which of the following statements is correct?
Which of the following is true about a valuing diversity effort?
The ability to use information gained from words or body language to...
Which of the following basic listening tactics is most useful?
When Central Service technicians have internet access at work
Coaching is an example of
This process allows a person to understand someone else's needs.
Knowing what is expected and consistently meeting those expectations...
Alert!

Advertisement