Copy Of Insight Intermediate Writing (Complaint Letter ) Unit 6

11 Questions | Total Attempts: 26

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Copy Of Insight Intermediate Writing (Complaint Letter ) Unit 6


Questions and Answers
  • 1. 
    Use the words below: about (2x), Following, concerning, dissatisfaction, complain, complaint, express, draw, in
  • 2. 
    I am writing to __________ about the accommodation provided to my family...
  • 3. 
    I wish to make a complaint _________ one of your members fo staff, Ms Rebecca Lau.
  • 4. 
    I wish to express my _______________ with the catering arrangements your company provided for out annual dinner.
  • 5. 
    I am writing to complain ___________ the unacceptable levels of noise coming from your premises at...
  • 6. 
    I wish to make a ___________ about the way in which my order was handled.
  • 7. 
    I am writing to _________ my dissatisfaction with the transport arrangements your company arranged for us on..
  • 8. 
    I am writing to you ______________ the air conditioning system you installed at our premies in Mong Kok last November.
  • 9. 
    I am writing ____ connection with our order for toner which is now six weeks overdue.
  • 10. 
    _____________ our telephone coversation this morning, I am writing to complain about...
  • 11. 
    I am writing to _________ your attention to the incovenience caused by vehicles entering and leaving your premises late at night.
  • 12. 
    Dear Sir / Madam,I am writing in ______1_______ with the hotel accommodation at the Star Heights Hotel, Cebu City, Philippines, which I booked through your Queen's Road office on 3 January.I regret to ____2____ you that the information given by your sales assistant, Mr Terence Chan, was completely ____3_____.I was particularly concerned that the hotel should be in a quiet location and close to a beach, as we have small children who cannot walk long distances. When I ____4______this point with Mr Chan, he told me that the hotel was ____5_______ in private gardens and was very close to the beach. I was etremely disappointed, ______6_____, to find that the hotel was in fact next to a busy motorway and the beach was nearly three miles away.I also asked Mr Chan whether there was a swimming pool, and he _____7________me that there was. In fact, he was particularly certain about this point as he claimed to have stayed at the hotel himself the previous year. You might imagine my feelings to find that the swimming pool was in a state of disrepair and, according to the hotel staff, had been in this condition for the past three years.______8_______, we were unable to swim at all during our stay at the hotel, while the constant noise fromthe motorway made sleep at nights difficult. In fact, we were eventually forced to find ______9________accommodation elsewhere at considerable expense.In the ______10________, I think that it would be appropriate for you to ______11______the cost of the hotel accommodation in full.I look forward to _______12______from you at your earliest _______13_______Yours, ______14_______
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