Insigt Intermediate Writing (Complaint Letter ) Unit 6
Questions and Answers
- 1.
Use the words below: about (2x), Following, concerning, dissatisfaction, complain, complaint, express, draw, in
- 2.
Dear Sir / Madam,I am writing in ______1_______ with the hotel accommodation at the Star Heights Hotel, Cebu City, Philippines, which I booked through your Queen's Road office on 3 January.I regret to ____2____ you that the information given by your sales assistant, Mr Terence Chan, was completely ____3_____.I was particularly concerned that the hotel should be in a quiet location and close to a beach, as we have small children who cannot walk long distances. When I ____4______this point with Mr Chan, he told me that the hotel was ____5_______ in private gardens and was very close to the beach. I was etremely disappointed, ______6_____, to find that the hotel was in fact next to a busy motorway and the beach was nearly three miles away.I also asked Mr Chan whether there was a swimming pool, and he _____7________me that there was. In fact, he was particularly certain about this point as he claimed to have stayed at the hotel himself the previous year. You might imagine my feelings to find that the swimming pool was in a state of disrepair and, according to the hotel staff, had been in this condition for the past three years.______8_______, we were unable to swim at all during our stay at the hotel, while the constant noise fromthe motorway made sleep at nights difficult. In fact, we were eventually forced to find ______9________accommodation elsewhere at considerable expense.In the ______10________, I think that it would be appropriate for you to ______11______the cost of the hotel accommodation in full.I look forward to _______12______from you at your earliest _______13_______Yours, ______14_______
- 3.
I am writing to __________ about the accommodation provided to my family...
Explanation
The given correct answer is "complain" because the phrase "writing to" suggests that the person is going to express their dissatisfaction or grievances about the accommodation provided to their family. The word "complain" accurately conveys the intention of expressing dissatisfaction or lodging a complaint about the situation.Rate this question:
- 4.
I wish to make a complaint _________ one of your members fo staff, Ms Rebecca Lau.
Explanation
The correct answer is "about". In this sentence, the word "about" is used to indicate the subject or topic of the complaint. It shows that the speaker wants to express their dissatisfaction or concern regarding a specific person, in this case, Ms Rebecca Lau, who is a member of the staff.Rate this question:
- 5.
I wish to express my _______________ with the catering arrangements your company provided for out annual dinner.
Explanation
The word "dissatisfaction" is the correct answer because it accurately fills in the blank in the sentence to express the speaker's negative feelings towards the catering arrangements. The speaker is stating that they were not pleased or satisfied with the catering services provided by the company for their annual dinner.Rate this question:
- 6.
I am writing to complain ___________ the unacceptable levels of noise coming from your premises at...
Explanation
The word "about" is the correct answer because it is used to indicate the subject or topic of the complaint. In this sentence, the speaker is expressing their dissatisfaction with the noise levels coming from the premises, and "about" is the appropriate preposition to introduce the specific issue they are complaining about.Rate this question:
- 7.
I wish to make a ___________ about the way in which my order was handled.
Explanation
The given sentence suggests that the person wants to express their dissatisfaction or displeasure regarding the way their order was handled. They wish to make a complaint about it, indicating that they are not satisfied with the service or the way their order was processed.Rate this question:
- 8.
I am writing to _________ my dissatisfaction with the transport arrangements your company arranged for us on..
Explanation
The correct answer is "express" because it is the appropriate word to fill in the blank in order to convey the writer's dissatisfaction with the transport arrangements. "Express" means to communicate or convey one's thoughts, feelings, or dissatisfaction in a clear and direct manner. Therefore, using the word "express" in this context accurately reflects the writer's intention to clearly and directly communicate their dissatisfaction.Rate this question:
- 9.
I am writing to you ______________ the air conditioning system you installed at our premies in Mong Kok last November.
Explanation
The word "concerning" is the correct answer because it is used to indicate the subject or topic of the letter. In this case, the writer is writing about the air conditioning system that was installed at their premises in Mong Kok. "Concerning" is a suitable word to express the purpose of the communication and the specific matter being addressed.Rate this question:
- 10.
I am writing ____ connection with our order for toner which is now six weeks overdue.
Explanation
The word "in" is the correct answer because it indicates the type of connection or relationship that the writer is referring to in regards to the order for toner. The sentence suggests that the writer is providing additional information or context about the order, and the word "in" is commonly used to introduce such information or details.Rate this question:
- 11.
_____________ our telephone coversation this morning, I am writing to complain about...
Explanation
The word "Following" is the correct answer because it is used to indicate that something is happening or being done after a particular event or time. In this case, it suggests that the writer is writing to complain after their telephone conversation earlier in the day.Rate this question:
- 12.
I am writing to _________ your attention to the incovenience caused by vehicles entering and leaving your premises late at night.
Explanation
The word "draw" in this context means to attract or direct someone's attention towards something. In this sentence, the writer is using the word "draw" to suggest that they want to bring the recipient's attention to the inconvenience caused by vehicles entering and leaving their premises late at night.Rate this question:
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Mar 20, 2023Quiz Edited by
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Feb 21, 2017Quiz Created by
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