Communication: Notification & Response

10 Questions | By Zackcrowther | Updated: Mar 17, 2023 | Attempts: 77

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Communication: Notification & Response - Quiz

A 10 question quiz on the subject of Gap Inc. Security notification and response.

Questions and Answers

1.

What is the first thing you must do anytime you call for emergency or non-emergency assistance from your local police?
- A.
  
  Post a mobile at the lobby doors to greet the responding officer.
- B.
  
  Notify Gap Inc. Security Management of your action and the details of the incident.
- C.
  
  Write an incident report
- D.
  
  Send an email recap of the incident to Gap Inc. Security Management.
- E.
  
  None of the above.
2.

(True or False)Before you call 911 you must call Gap Inc. Security Management for authorization?
- A.
  
  True
- B.
  
  False
3.

You call the cell phone number for a Gap Inc. Security Management representative to notify them of an incident. The person does not answer the call and you receive voice mail. What should you do next?
- A.
  
  Call the next person on the call list.
- B.
  
  Leave a detailed voice mail.
- C.
  
  Keep calling contact numbers on the list until you reach a live person.
- D.
  
  Call the other contact numbers for that person (home).
- E.
  
  All of the above.
4.

You have called everyone on your contact list and no one has answered the call. How long do you wait before calling again?
- A.
  
  1 hour.
- B.
  
  Before the end of your shift.
- C.
  
  Immediately. You do not stop calling until you speak to someone.
- D.
  
  15 minutes.
5.

(True or False)A break glass alarm is triggered for a ground floor perimeter window. The mobile investigates and finds the window is broken. Do you need to call Gap Inc. Security Management before contacting the building engineers for a repair?
- A.
  
  True
- B.
  
  False
6.

It is 1 AM and the mobile officer discovers that a perimeter door is not locking and securing. You have contacted engineering and Gap Inc. Security Management. You have been told it will be 2 hours before an engineer will be on site. What must you do until they arrive?
- A.
  
  The mobile most be posted at the unsecured door until the door is repaired.
- B.
  
  Wait for the engineers to repair the door.
- C.
  
  Monitor the door via CCTV and dispatch the mobile if anyone is seen attempting to enter the building.
- D.
  
  Post signage notifying employees that the door is broken.
7.

While conducting an after-hours patrol, you find an interior card reader door that is failing to secure. What should you do?
- A.
  
  Contact the SOC and test the door. Send an email detailing all steps taken to attempt to secure the door and test the door to Jeanette Lee, your Guardsmark Supervisor and Gap Inc. Security Management.
- B.
  
  Not the issue on your DAR.
- C.
  
  Call the on-call Gap Inc. Security Management representative.
- D.
  
  None of the above.
8.

(True or False)When any incident occurs at any Gap Inc. Location your first Gap Inc. Security Management contact is Zack Crowther.
- A.
  
  True
- B.
  
  False
9.

An incident occurs outside your building and Keith White (SVP of Loss Prevention) approaches you asks what happened. You have not notified your Gap Inc. Security Coordinator. What do you do?
- A.
  
  Say you are not authorized to share that information and direct Mr. White to contact your security coordinator.
- B.
  
  Brief him with all of the details.
- C.
  
  Advise him that he will receive an email shortly with your report.
- D.
  
  Brief him with all of the details and immediately call your Gap Inc. Security Coordinator.
- E.
  
  None of the above.
10.

There is a political protest occurring in front of your building. Glenn Murphy (CEO) approaches you asks you what Corporate Security is doing about the protest. He asks you for specific details regarding police response, etc. What should you do?
- A.
  
  Answer all of his questions to the best of your ability.
- B.
  
  Direct Mr. Murphy to call the Corporate Communications Hotline (extension 75900).
- C.
  
  Tell him you do not know all of the answers to his questions but that you will have your Gap Inc. Security Manager contact him immediately.
- D.
  
  Advise Mr. Murphy you are contractor and do not know the answers to client questions.