Section 3.3—quiz: Front Office Security

The statement is explaining that an electronic locking system is used as a replacement for traditional mechanical locks. This system utilizes computer-based devices to provide access to guestrooms. Therefore, the statement is true.

Controlled access is the most critical responsibility of safe deposit boxes because it ensures that only authorized individuals can access the contents of the box. This helps to protect the valuable items stored inside from theft or unauthorized use. Without controlled access, anyone could potentially gain access to the box and its contents, compromising the security and confidentiality of the items stored inside. Therefore, ensuring controlled access is essential in maintaining the security and integrity of safe deposit boxes.

A cash bank system is a method of limiting the amount of cash available in a front office register. It involves keeping a predetermined amount of cash in the register at all times, and any excess cash is stored in a secure location, such as a safe or a bank. This helps prevent theft and ensures that there is always enough cash available for daily transactions. Therefore, the statement "The amount of cash in a front office register is limited through a cash bank system" is true.

The guest should be allowed to place items into or remove items from their own safe deposit box because it is their personal property and they have the right to access and control it. The general manager and security director may have authority over the safe deposit boxes in general, but they should not have the right to access or control an individual guest's box without their consent. Therefore, the correct answer is the guest.

Room attendants do not typically carry an emergency key to open guestroom doors while cleaning. Instead, they usually use a master key or a keycard system that grants them access to all the guestrooms. This ensures that only authorized personnel can enter the rooms and provides an extra layer of security for the guests. Therefore, the statement is false.

The correct procedure to follow when a personal item is found in a guestroom after the guest has checked out is to send a letter to the guest at the address on the registration record, asking them to contact the hotel to identify the found item. This allows the hotel to inform the guest about the lost item and gives them the opportunity to claim it. Holding the item in the lost and found office for a certain period of time or turning it over to law enforcement authorities may be necessary if the guest does not claim it, but the first step should be to notify the guest about the found item.

Closed-circuit television cameras and monitors cannot effectively replace security officers at larger hotels because they lack the ability to respond to emergencies, handle complex situations, and provide a human presence that can deter potential criminals. While CCTV cameras can be a valuable tool for surveillance and recording, they should be used in conjunction with security officers for optimal security.

The emergency key is capable of opening all guestroom doors, even when they are doublelocked. This key is typically held by the hotel management or security personnel and is used in case of emergencies or when immediate access is needed to a guestroom. It is designed to override any locks or security measures in place to ensure quick access to the room if necessary.

Only specially authorized employees should be able to discuss lost and found items with a guest. This implies that not all staff members have the authority or knowledge to handle such inquiries. Security staff may be involved in handling lost and found items, but this answer suggests that authorization is the key factor in determining who can discuss these matters with guests. Front desk agents and housekeeping staff may not have the necessary authorization to handle lost and found items.

The proper procedure for handling an incoming telephone call in which the caller asks to be connected to a particular room is to ask whom the caller is calling, verify the identity of the person in the room requested, and then connect the caller to the room. This ensures that the correct person is being contacted and that there are no unauthorized connections. Asking for the caller's name is not necessary in this situation as it does not contribute to the verification process.