Section 3.3—quiz: Front Office Security
Do you consider yourself a knowledgeable person and that you are savvy with front office security? If your answer is yes, then this quiz if is for you. It is a simple set of questions therefore it will be easy to answer.
- 1.Which of the following persons should be allowed to place items into or remove items from a guest’s safe deposit box?
- A.
The guest
- B.
The general manager
- C.
The security director
- D.
All of the above
- 2.The key that is capable of opening all guestroom doors, even when they are doublelocked, is the:
- A.
Emergency key.
- B.
Master key.
- C.
Individual guestroom key.
- D.
Security key.
- 3.What is the proper procedure for handling an incoming telephone call in which the caller asks to be connected to a particular room?
- A.
Connect the caller immediately to the room.
- B.
Ask for the caller’s name, check to see if the requested room is occupied, then connect the caller to the room.
- C.
Ask whom the caller is calling, verify the identity of the person in the room requested, then connect the caller to the room.
- D.
Ask whom the caller is calling, verify the identity of the person in the room requested, ask for the caller’s name, then connect the caller to the room.
- 4.Which of the following staff should be able to discuss lost and found items with a guest?
- A.
Only specially authorized employees
- B.
Only security staff
- C.
Any front desk agent
- D.
Any of housekeeping staff
- 5.A personal item is found in a guestroom after the guest has checked out. Which of the following procedures should be followed?
- A.
Hold the item in the lost and found office for 90 days and then dispose of it, unless the guest calls to claim it.
- B.
Hold the item in the lost and found office for 90 days and then turn it over to law enforcement authorities, unless the guest calls to claim it.
- C.
Mail the item to the guest at the address on the registration record.
- D.
Send a letter to the guest at the address on the registration record, asking the guest to contact the hotel to identify a found item.
- 6.An electronic locking system replaces traditional mechanical locks with computer-based guestroom access devices.
- A.
True
- B.
False
- 7.Room attendants typically carry an emergency key to open guestroom doors while cleaning.
- A.
True
- B.
False
- 8.Closed-circuit television cameras and monitors can effectively replace security officers at larger hotels.
- A.
True
- B.
False
- 9.The amount of cash in a front office register is limited through a cash bank system.
- A.
True
- B.
False
- 10.Controlled access is the most critical of all safe deposit box responsibilities.
- A.
True
- B.
False
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