Section 3.3—quiz: Front Office Security

10 Questions | Total Attempts: 1673

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Section 3.3quiz: Front Office Security

Do you consider yourself a knowledgeable person and that you are savvy with front office security? If your answer is yes, then this quiz if is for you. It is a simple set of questions therefore it will be easy to answer.


Questions and Answers
  • 1. 
    Which of the following persons should be allowed to place items into or remove items from a guest’s safe deposit box?
    • A. 

      The guest

    • B. 

      The general manager

    • C. 

      The security director

    • D. 

      All of the above

  • 2. 
    The key that is capable of opening all guestroom doors, even when they are doublelocked, is the:
    • A. 

      Emergency key.

    • B. 

      Master key.

    • C. 

      Individual guestroom key.

    • D. 

      Security key.

  • 3. 
    • A. 

      Connect the caller immediately to the room.

    • B. 

      Ask for the caller’s name, check to see if the requested room is occupied, then connect the caller to the room.

    • C. 

      Ask whom the caller is calling, verify the identity of the person in the room requested, then connect the caller to the room.

    • D. 

      Ask whom the caller is calling, verify the identity of the person in the room requested, ask for the caller’s name, then connect the caller to the room.

  • 4. 
    Which of the following staff should be able to discuss lost and found items with a guest?
    • A. 

      Only specially authorized employees

    • B. 

      Only security staff

    • C. 

      Any front desk agent

    • D. 

      Any of housekeeping staff

  • 5. 
    A personal item is found in a guestroom after the guest has checked out. Which of the following procedures should be followed?
    • A. 

      Hold the item in the lost and found office for 90 days and then dispose of it, unless the guest calls to claim it.

    • B. 

      Hold the item in the lost and found office for 90 days and then turn it over to law enforcement authorities, unless the guest calls to claim it.

    • C. 

      Mail the item to the guest at the address on the registration record.

    • D. 

      Send a letter to the guest at the address on the registration record, asking the guest to contact the hotel to identify a found item.

  • 6. 
    An electronic locking system replaces traditional mechanical locks with computer-based guestroom access devices.
    • A. 

      True

    • B. 

      False

  • 7. 
    Room attendants typically carry an emergency key to open guestroom doors while cleaning.
    • A. 

      True

    • B. 

      False

  • 8. 
    Closed-circuit television cameras and monitors can effectively replace security officers at larger hotels.
    • A. 

      True

    • B. 

      False

  • 9. 
    The amount of cash in a front office register is limited through a cash bank system.
    • A. 

      True

    • B. 

      False

  • 10. 
    Controlled access is the most critical of all safe deposit box responsibilities.
    • A. 

      True

    • B. 

      False