Do you consider yourself a knowledgeable person and that you are savvy with front office security? If your answer is yes, then this quiz if is for you. It is a simple set of questions therefore it will be easy to answer.
True
False
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True
False
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The guest
The general manager
The security director
All of the above
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True
False
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Hold the item in the lost and found office for 90 days and then dispose of it, unless the guest calls to claim it.
Hold the item in the lost and found office for 90 days and then turn it over to law enforcement authorities, unless the guest calls to claim it.
Mail the item to the guest at the address on the registration record.
Send a letter to the guest at the address on the registration record, asking the guest to contact the hotel to identify a found item.
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True
False
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Emergency key.
Master key.
Individual guestroom key.
Security key.
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Only specially authorized employees
Only security staff
Any front desk agent
Any of housekeeping staff
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Connect the caller immediately to the room.
Ask for the caller’s name, check to see if the requested room is occupied, then connect the caller to the room.
Ask whom the caller is calling, verify the identity of the person in the room requested, then connect the caller to the room.
Ask whom the caller is calling, verify the identity of the person in the room requested, ask for the caller’s name, then connect the caller to the room.
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