This quiz assesses knowledge on security protocols in housekeeping, focusing on scenarios like unauthorized access and employee policies in hotels.
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Ask the bell attendant staff to search guest bags.
Have room attendants discreetly search suitcases to make sure towels have not been packed accidentally.
Keep count of the number of towels placed in the room and note when a guest requests additional towels.
Make sure all of the towels are monogrammed with the hotel’s logo.
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Call security.
Politely explain the hotel’s policy of not opening guestroom doors and direct the man to the front desk.
Ask for identification and then open the door for the guest.
Ask the man for his name, check the name with front desk, and, if they match, open the door for the guest.
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After checking at the front desk, friends and visitors of employees can visit with employees whenever they are working at the hotel.
If room attendants notice controlled substances or drugs when cleaning a guestroom, they should immediately alert their supervisors.
Room attendants should not unlock guestroom doors for guests.
Room attendants should wear their keys around their waists or attach them to a belt or pocket.
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