Section 3.4—quiz: Housekeeping Security

8 Questions | Total Attempts: 2106

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Section 3.4quiz: Housekeeping Security

Section 3. 4—Quiz: Housekeeping Security


Questions and Answers
  • 1. 
    Jane, a room attendant at the Key Point Hotel, is cleaning room 603. She hears a door slam shut down the hall. A few seconds later a man in the hall tells her that he just locked his key inside his room, number 610, and asks her to open the door for him. What should Jane do?
    • A. 

      Call security.

    • B. 

      Politely explain the hotel’s policy of not opening guestroom doors and direct the man to the front desk.

    • C. 

      Ask for identification and then open the door for the guest.

    • D. 

      Ask the man for his name, check the name with front desk, and, if they match, open the door for the guest.

  • 2. 
    Which of the following policy statements would a hotel security committee be least likely to adopt?
    • A. 

      After checking at the front desk, friends and visitors of employees can visit with employees whenever they are working at the hotel.

    • B. 

      If room attendants notice controlled substances or drugs when cleaning a guestroom, they should immediately alert their supervisors.

    • C. 

      Room attendants should not unlock guestroom doors for guests.

    • D. 

      Room attendants should wear their keys around their waists or attach them to a belt or pocket.

  • 3. 
    The Dew Drop Inn Hotel has noticed a high amount of towel loss. After investigating laundry practices, Swen, the executive housekeeper, determined that the loss was due to guest theft. Which of the following could he do to decrease towel theft?
    • A. 

      Ask the bell attendant staff to search guest bags.

    • B. 

      Have room attendants discreetly search suitcases to make sure towels have not been packed accidentally.

    • C. 

      Keep count of the number of towels placed in the room and note when a guest requests additional towels.

    • D. 

      Make sure all of the towels are monogrammed with the hotel’s logo.

  • 4. 
    Hotel security was largely an afterthought in the United States until September 11, 2001.
    • A. 

      True

    • B. 

      False

  • 5. 
    Hotel employees are not considered suspicious persons since the hotel knows who they are.
    • A. 

      True

    • B. 

      False

  • 6. 
    Managers should conduct checks for criminal convictions before hiring employees.
    • A. 

      True

    • B. 

      False

  • 7. 
    Employee entrances should be well lighted and have round-the-clock security.
    • A. 

      True

    • B. 

      False

  • 8. 
    A parcel-pass system helps regulate what items are taken off the hotel premises.
    • A. 

      True

    • B. 

      False

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