Section 3.4—quiz: Housekeeping Security

1. Managers should conduct checks for criminal convictions before hiring employees.

True

False

Managers should conduct checks for criminal convictions before hiring employees because it is crucial to ensure the safety and security of the workplace and other employees. By conducting these checks, managers can identify any potential risks or threats that an individual with a criminal conviction may pose. This can help in making informed hiring decisions and minimizing the chances of hiring someone who may engage in illegal activities or jeopardize the well-being of others.

Explanation

Managers should conduct checks for criminal convictions before hiring employees because it is crucial to ensure the safety and security of the workplace and other employees. By conducting these checks, managers can identify any potential risks or threats that an individual with a criminal conviction may pose. This can help in making informed hiring decisions and minimizing the chances of hiring someone who may engage in illegal activities or jeopardize the well-being of others.

2. Employee entrances should be well lighted and have round-the-clock security.

True

False

The statement is suggesting that employee entrances should have proper lighting and security measures 24/7. This is important for the safety and security of the employees entering the premises. Well-lit entrances can deter potential criminals and provide a sense of security for employees, especially during late hours. Round-the-clock security ensures that there is constant monitoring and protection for the employees. Overall, having well-lighted and secure entrances is crucial for the well-being and peace of mind of the employees.

Explanation

The statement is suggesting that employee entrances should have proper lighting and security measures 24/7. This is important for the safety and security of the employees entering the premises. Well-lit entrances can deter potential criminals and provide a sense of security for employees, especially during late hours. Round-the-clock security ensures that there is constant monitoring and protection for the employees. Overall, having well-lighted and secure entrances is crucial for the well-being and peace of mind of the employees.

3. A parcel-pass system helps regulate what items are taken off the hotel premises.

True

False

A parcel-pass system is a method used by hotels to control and monitor the items that are being taken out of the premises. This system ensures that only authorized personnel or guests are allowed to remove items from the hotel. By implementing a parcel-pass system, hotels can maintain security and prevent theft or unauthorized removal of items. Therefore, the statement "A parcel-pass system helps regulate what items are taken off the hotel premises" is true.

Explanation

A parcel-pass system is a method used by hotels to control and monitor the items that are being taken out of the premises. This system ensures that only authorized personnel or guests are allowed to remove items from the hotel. By implementing a parcel-pass system, hotels can maintain security and prevent theft or unauthorized removal of items. Therefore, the statement "A parcel-pass system helps regulate what items are taken off the hotel premises" is true.

4. The Dew Drop Inn Hotel has noticed a high amount of towel loss. After investigating laundry practices, Swen, the executive housekeeper, determined that the loss was due to guest theft. Which of the following could he do to decrease towel theft?

Ask the bell attendant staff to search guest bags.

Have room attendants discreetly search suitcases to make sure towels have not been packed accidentally.

Keep count of the number of towels placed in the room and note when a guest requests additional towels.

Make sure all of the towels are monogrammed with the hotel’s logo.

Swen, the executive housekeeper, can decrease towel theft by keeping count of the number of towels placed in the room and noting when a guest requests additional towels. This will help in identifying any discrepancies between the number of towels provided and the number of towels returned. By keeping track of towel usage, Swen can identify if any towels are being stolen and take appropriate action.

Explanation

Swen, the executive housekeeper, can decrease towel theft by keeping count of the number of towels placed in the room and noting when a guest requests additional towels. This will help in identifying any discrepancies between the number of towels provided and the number of towels returned. By keeping track of towel usage, Swen can identify if any towels are being stolen and take appropriate action.

5. Hotel employees are not considered suspicious persons since the hotel knows who they are.

True

False

Hotel employees are not automatically considered non-suspicious just because the hotel knows who they are. While the hotel may have information about their employees, this does not guarantee that they cannot be suspicious. Suspicion is based on behavior and actions, not solely on whether or not the hotel knows their identity. Therefore, the statement is false.

Explanation

Hotel employees are not automatically considered non-suspicious just because the hotel knows who they are. While the hotel may have information about their employees, this does not guarantee that they cannot be suspicious. Suspicion is based on behavior and actions, not solely on whether or not the hotel knows their identity. Therefore, the statement is false.

6. Jane, a room attendant at the Key Point Hotel, is cleaning room 603. She hears a door slam shut down the hall. A few seconds later a man in the hall tells her that he just locked his key inside his room, number 610, and asks her to open the door for him. What should Jane do?

Call security.

Politely explain the hotel’s policy of not opening guestroom doors and direct the man to the front desk.

Ask for identification and then open the door for the guest.

Ask the man for his name, check the name with front desk, and, if they match, open the door for the guest.

Jane should politely explain the hotel's policy of not opening guestroom doors and direct the man to the front desk. This is the appropriate response because it is important to prioritize the safety and security of the hotel and its guests. By directing the man to the front desk, the hotel staff can properly verify his identity and assist him in accessing his room in a secure and controlled manner.

Explanation

Jane should politely explain the hotel's policy of not opening guestroom doors and direct the man to the front desk. This is the appropriate response because it is important to prioritize the safety and security of the hotel and its guests. By directing the man to the front desk, the hotel staff can properly verify his identity and assist him in accessing his room in a secure and controlled manner.

7. Which of the following policy statements would a hotel security committee be least likely to adopt?

After checking at the front desk, friends and visitors of employees can visit with employees whenever they are working at the hotel.

If room attendants notice controlled substances or drugs when cleaning a guestroom, they should immediately alert their supervisors.

Room attendants should not unlock guestroom doors for guests.

Room attendants should wear their keys around their waists or attach them to a belt or pocket.

The hotel security committee would be least likely to adopt the policy statement that allows friends and visitors of employees to freely visit with employees whenever they are working at the hotel. This policy could potentially compromise the security and privacy of guests and employees, as it allows unauthorized individuals to have access to restricted areas of the hotel. The other two policy statements, which involve reporting controlled substances and wearing keys securely, are more in line with maintaining security and safety within the hotel premises.

Explanation

The hotel security committee would be least likely to adopt the policy statement that allows friends and visitors of employees to freely visit with employees whenever they are working at the hotel. This policy could potentially compromise the security and privacy of guests and employees, as it allows unauthorized individuals to have access to restricted areas of the hotel. The other two policy statements, which involve reporting controlled substances and wearing keys securely, are more in line with maintaining security and safety within the hotel premises.

8. Hotel security was largely an afterthought in the United States until September 11, 2001.

True

False

Hotel security was largely an afterthought at US lodging operations until 1974, when famous 1960's singer Connie Francis was attacked staying at the Howard Johnson Hotel. The hotel was successfully sued for $1,475,000.

Explanation

Hotel security was largely an afterthought at US lodging operations until 1974, when famous 1960's singer Connie Francis was attacked staying at the Howard Johnson Hotel. The hotel was successfully sued for $1,475,000.